Évaluations des clients Charees Emporium

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Charees Emporium

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Tommie S.
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Great customer service!

JOHN M.
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Le client n'a pas laissé de commentaire.

Joey T.
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Charee is fantastic and spot on with her help at check in.

Robert C.
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Charee was very helpful. She understands her product and service very well and relayed that to me.

charee M.
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Le client n'a pas laissé de commentaire.

Heather H.
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Le client n'a pas laissé de commentaire.

BRANDY J.
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Le client n'a pas laissé de commentaire.

KRISTEN E.
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Le client n'a pas laissé de commentaire.

Deanna W.
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Le client n'a pas laissé de commentaire.

kathleen S.
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Charee is one of the friendliest most. Respectful person I have met she was completely professional and very helpful

Janet H.
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Le client n'a pas laissé de commentaire.

Alicia T.
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If they were actually open the process would have been significantly simpler. However, the website said they were even when they weren't. It lead to quite a few hurdles and make the process extremely frustrating. I also never received a confirmation call the day before.

Alvin A.
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Le client n'a pas laissé de commentaire.

scotty W.
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Le client n'a pas laissé de commentaire.

Christina S.
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Le client n'a pas laissé de commentaire.

Michelle S.
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Costumer service was professional. No improvement needed

joey T.
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Le client n'a pas laissé de commentaire.

Arla M.
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Le client n'a pas laissé de commentaire.

Austin M.
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Wasn't quit understanding on the after hours drop off with the mobile device.

Cheri B.
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Le client n'a pas laissé de commentaire.

Jeffrey T.
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Le client n'a pas laissé de commentaire.

Joe C.
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Le client n'a pas laissé de commentaire.

James D.
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Le client n'a pas laissé de commentaire.

Melissa R.
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Very friendly over on the phone. Answered all of my questions. Went above & behind to help me find a rental truck in a short amount of time

FONDA H.
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Le client n'a pas laissé de commentaire.

JORGE L.
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Did no understand why I had to wait 10 to 14 days to get my deposit back

Jeff F.
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Le client n'a pas laissé de commentaire.

mitchell L.
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I had to drive almost an hour out of my way to get a truck I requested. Even though I put in for the truck weeks in advance to make sure I had one where I needed it. Then the day before I was to pick it up I was called saying there were none and if I wanted the truck I woild have to drive the hour to get it. And that there was no way to get it brought to me. If someone sets fpr a truck in advance it should be there when they scheduled it.

Valerie N.
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Le client n'a pas laissé de commentaire.

Amanda S.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Le client n'a pas laissé de commentaire.

Emily H.
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Please update hours of operation of site - Pick up site does not open until 11am.

Tommy L.
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Le client n'a pas laissé de commentaire.

brian R.
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My reservation was for Monday, July 9th at 5:00 pm. Went to pick up my UHaul and place is not open on Monday at all. How would the Olathe office not know the Newport office is not even open on Monday? It doesn't even open until 11:00 am Tuesday thru Saturday. Not even an hour into my 6.5 hour trip the air conditioning stopped working in the truck. Do not plan to use UHaul ever again.

Clayton J.
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Charees was very helpful and made sure we had all the information I needed. Thanks!!

Earnest F.
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Closed on Mondays.

corine B.
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When I went to return the equipment the place was closed but I didn't know that it was actually closed because there was a gentleman and a lady there parking other uhauls and unhitching uhaul trailers. The gentlemen also unhitched the uhaul trailer from my truck stating that the uhaul dealer in Newport, Arkansas would not be opened until Monday, June 18 and that he would check the uhaul in for me and I could come in on Monday to get my deposit back from the uhaul. The following morning, (which was just a few minutes ago) I contacted the customer service representatives and was told that she would check the trailer in for me and my deposit would be in the mail by Tuesday coming from Arizona. The representative was very nice as well. I appreciate her but I have not spoken to anyone from the uhaul rental facility in Newport, Arkansas. When I rented the trailer I was unaware that the drop off in Newport, Arkansas would not be opened again until after June 24 but the date of my rental was June 14. Had I not called customer service would I have been charged late fees for a trailer I only rented for a few hours? I am not very pleased with this situation but the Arizona rep that I spoke to did reassure me that she checked the trailer in and I would be receiving my deposit in the mail.

James B.
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Was 45 mins from where my son lives.

bryan S.
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Le client n'a pas laissé de commentaire.

mathew J.
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Le client n'a pas laissé de commentaire.

Jamie H.
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Le client n'a pas laissé de commentaire.

GLENDA L.
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Le client n'a pas laissé de commentaire.

rita A.
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Very courteous and helpful

Shonell G.
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Le client n'a pas laissé de commentaire.

Doris D.
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Le client n'a pas laissé de commentaire.

Brian M.
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This "No cash agent" was a surprise to me. Did not know anything about that. Picture my surprise and disappointment when I had to leave there W/O my deposit. I certainly did not like that! AND if you do not understand this, then the heck with you.

Donald M.
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Le client n'a pas laissé de commentaire.

Miykayla H.
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Le client n'a pas laissé de commentaire.

charlotte J.
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Le client n'a pas laissé de commentaire.

Alfred B.
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Mount the drop box on the wall at least. No confidence that our keys were received.

TAMMY R.
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Le client n'a pas laissé de commentaire.

Alvin M.
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Charee went above and beyond to help our moving experience go smoothly.

janet H.
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Le client n'a pas laissé de commentaire.

ROBERT L.
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Roadside assistance would be helpful and if required to pay a deposit, the deposit should be returned promptly

ANNA O.
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Charter was wonderful. She had problems with the computer program and had little support from Little Rock. Need to fix computer program to be more funtionable . We waited an hour for her to be able to get us checked out.

Jack C.
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Le client n'a pas laissé de commentaire.

LYN W.
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Le client n'a pas laissé de commentaire.

TOBBY T.
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I simply needed to rent a transport trailer yesterday, after over 2 1/2 hours I left with a trailer. The lady at the rental location was super and knowledgeable. However the U-haul computer system kept locking up. She spent 45 minutes on the phone trying to get to help from Little Rock "traffic" before being able to complete the transaction. The call was on hold so long that it rolled over to other state service centers that could not help. Seems to be a problem with the system and I feel that I should be compensated for the inconvenience. I had arrangements at my destination that I was not able to keep due to your system problems. Please keep in mind that the lady at the rental location did her job effectively and the Little Rock traffic person helped her handle the issue. It was not the fault of those but yet a fault in your system. Toby M Tuggle 573-429-0105

Richard P.
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Don't know how it could get any better! Rich Peel/Marian James

lanell H.
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Check the truck:) Lady at Newport very very nice!!

vanitta A.
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Le client n'a pas laissé de commentaire.

Deborah S.
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Very courteous, kind & helpful!

DEBORAH S.
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Very courteous & helpful!

Troy H.
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I had reserved an appliance dolly but they did not have one available. The only one they had was a regular dolly

janet M.
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Le client n'a pas laissé de commentaire.

ray W.
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Le client n'a pas laissé de commentaire.

CHRIS P.
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Le client n'a pas laissé de commentaire.

BOBBY R.
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Le client n'a pas laissé de commentaire.

Joelyn K F.
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We live in a very rural area, and this is the only U-haul site nearby, but we need more variety in trucks. I ordered a 20' truck, but only a 26' truck was available. It was very difficult to maneuver that extra 6' of truck in the spaces where I needed to go.

Natalie W.
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first improve the care of customers service at hand in the moment.(like myself). allow some buffer regarding final bill. Because people don't take the same routs unless you provide maps of destination .Which you have the ability to do. Without adding extra exspenses

LARRY B.
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Le client n'a pas laissé de commentaire.

DAVID M.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER W.
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Le client n'a pas laissé de commentaire.

James C.
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Le client n'a pas laissé de commentaire.

margit A.
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Le client n'a pas laissé de commentaire.

STUART C.
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The owner was very nice and knowledgeable. He answered every question and made sure we were well taken care of. I will recommend him to anyone.

tracy W.
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Le client n'a pas laissé de commentaire.

Corey H.
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He was very nice and worked hard to get us the best rate! Couldn't have asked for a better experience.

joshua B.
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Le client n'a pas laissé de commentaire.

DAVID M.
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Le client n'a pas laissé de commentaire.

DAVID M.
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Le client n'a pas laissé de commentaire.

michelle L.
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Le client n'a pas laissé de commentaire.

Deborah S.
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Le client n'a pas laissé de commentaire.

DOUGLAS T.
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Owner was easy and great to deal with.

JOELYN K F.
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Clint Moore actually gave me an extra day to get the truck unloaded since it was raining cats and dogs the day we arrived. In addition, Mr. Moore arranged for one helper to assist in unloading the next morning, even though it was Christmas Eve. We were very happy with this end of the trip.

DAVID M.
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Le client n'a pas laissé de commentaire.

VINCENT A.
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Le client n'a pas laissé de commentaire.

SANDI B.
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Everything is o k.

SAM K.
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The owner was very friendly and helpful. would recommend this location to anyone. The only problem we had was with the uhaul dispatch, I told them we would pick up between 10 and 12, Nicole, the lady with uhaul put our reservation in for 12 so therefore the truck was not there. Nicole tried to put it on the owner where we picked it up but it was clearly her fault. I was not happy about having to wait and Nicole should be ashamed of herself for putting the blame on someone else when it was clearly her fault. The owner was very apologetic and took care of us.

DAVID M.
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Le client n'a pas laissé de commentaire.

DONALD B.
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Clint, the U-Haul manager was great. I had a non-refundable deposit to pick up a motorcycle in St. Louis. I called the location in Batesville, Arkansas. They didn't know what a motorcycle trailer was. I called another location and they said they never have any and it would be too expensive to get one for me. Feeling hopeless, I called the Newport, Arkansas location and spoke to Clint. He knew exactly what I wanted but didn't have any. He said he would do whatever it took to get one for me. He said he lived and breathed U-Haul and it would be no problem. Keep in mind, I arranged this 6 weeks in advance and had a non-refundable deposit on the motorcycle. It had to be picked up on a certain day or I would lose my deposit and the motorcycle. I checked in periodically before the Nov. 14 date with my motorcycle. About 4 or 5 days before, Clint called me and said that he was going to drive to Searcy, Arkansas trip and pick it up so it would be there when I needed it. My work schedule started to interfere with my pick-up date so I informed him I would have to send my 73 year-old mobility impaired mother to pick it up. She was unable to get out of the truck and do anything to assist him. He directed her in backing up the truck so that he could hook up the trailer. Then he brought the paperwork to the truck for her to sign. Everything was accomplished in about 10 minutes with no problem for my mother. Clint drove 100 miles round trip to get the trailer while other local dealers told me that there was no such thing as a motorcycle trailer or that it wasn't cost effective for them to pick up a trailer for me to use. This represents total dedication to customer service that is rarely seen in today's world. I want to thank Clint in Newport, Arkansas and U-Haul for a great and worry-free experience. Donald and Marion Branson

WILLIAM M.
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Le client n'a pas laissé de commentaire.

JASSON G.
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Top notch service and very good experience. will be using this location again.

BEVERLY T.
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I called in my comments

DAVID M.
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Le client n'a pas laissé de commentaire.

Tammy A.
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Le client n'a pas laissé de commentaire.

HUNTER A.
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Le client n'a pas laissé de commentaire.

CATHY P.
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nothing everything was great.

CHRIS M.
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Le client n'a pas laissé de commentaire.

jessica S.
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No customer service at all, the place was closed and me and my 3yr old son stood out in the heat for about 30min until i called uhaul and was told the keys are in the vehicle. The oil change required light was on when i first picked the truck up.

Non reviews have been submitted for this location.

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