Not only I would not recommend this place is a scam they want to go ahead and get a little bit Rich of poor people like myself by scamming and lying to us I need a manager a supervisor or I will go Corporate if somebody doesn’t get back to me at 650-431-5517 I will really appreciate to hear back from someone today
BEATRIZ N
Customer Reviews for Charlie Brown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The people who serve you ignore you when you have a single reservation. It's disrespectful. I had two reservations and they didn't, and they didn't care. Poor communication. This week I lost a lot of money since I have a moving company. Truly disrespectful. Very unhappy, since no one from that company (U-Haul) takes responsibility, and you have to pay the fees for not using a service. 786 9859115
SERGIO Mi love this location no pain in the behind simple get your vehicle get the job done and go! love the guy who rung us up too
ARMONI DJay was excellent! Very nice, funny and explained everything.
IVONNE PEasy Process, worked perfectly. Great Product and Service
Jorge SExcelente y muy buena
DARIEL BExcellent customer service
KAREN RExcelent service! Charlie was great !
ROSARIO ELocation was a little hard to find
JOHN DNo, improvement needed, Charly is very professional and helpful. I appreciated his assistance.
Geovanna SPueden mirar la posibilidad de bajarle al precio del seguro que pague ya que me párese muy costoso, de lo de más Exelente todo
Jose UI left my credit card on the table after my transaction. The gentleman helping me came running out in the rain to return it to me before I left the state. Very honest . I appreciate him.
KEVIN SPlease, clean the equipment.
Jorge Cdo maintenance and check your equipment after every rental!!! we could have dieeed
Jessica Lquick pick-up and return. excellent service.
Mario RLocation was a little hard to find, not much signage. Other than that, it was fine.
Jason PI hope to get a refund on this. I scheduled this truck with a furniture dolly as well as a regular dolly, and I needed them for a big move. I saw on the website it was guaranteed or else I would get $50, but only after I was at the payment step was I told that they were no longer available, which made my move in 3x as long. Also, it took 10-15 minutes for a representative to come to the desk to help me in the beginning, which also made me late for the elevator time in my building and thus I could not finish. Not only this but also when I came to drop the truck off at night in the parking lot, the gate was locked and there was no entrance!!!!!!!! I waited 20 minutes for customer support and only after a random person came by to pick up his truck (not Uhaul) was I able to get into the lot. And to top all this off, I was charged for insurance and I never wanted it and specifically told the clerk that I did not want insurance. This was a miserable experience, and I hope to at least get money back for the insurance at the very minimum
Matthew CThe staff was amazing, what i didn't like was that the truck didn't come with a padlock. I don't know if this is something new, but every time i rent a uhaul before it comes with one. I was forced to waste time and extra money looking for a packlock even when i was on a rush. Besides that, everything was perfect.
gilberto cWhen I took truck back they couldnt tell me what I was going to be charged cause they didnt even know I had the truck[ then i wasnt even charged for 3 more days
Michelle HGreat service, friendly efficient staff
Jose AThe pickup truck had only 2500 miles on it but it the left front was damaged by a previous driver and the LF turn signal was inoperative.
JAMES LWash the van
Douglas VThe van smelled like a homeless man lived in it for year and constantly took shits in it.
Daniel GThe pickup was filled.... FILLED...INFESTED WITH ROACHES... disgusting
Issa HBe on time. Clean equiptment. More clear communication from U-Haul customer support. The representative I was on the phone with to gather details on how to access the truck was very rude in response to simple questions.
Kaela KI declined insurance on vehicle. I have my owned insurance yet still charge for it. I also told customer service about this issue which was noted that I declined insurance but still I was charged.
John EThe Vans could be in a more publicly visible spot.
Alejandro H