Absolutely the best experience with this service
Miriam F
Customer Reviews for Charlies Arco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Buena atencion
JHONY Astaff is friendly, helpful and this is my favorite location to rent because I can get a delicious sandwich afterwards :)
Yvette PThe young man that assisted me was beyond caring in my case. I was referred to customer service line that had me on hold for a generous amount of time I also left my phone number for a return call 3 times. After sharing this with the young man he suggested I hold. I did that, call was answered , problem solved and I rented successfully!
KATHRYN Gvery easy. they worked with very good
christian mTotally ripped off with pricing. Double billed my day usage from 1 day to 2. Billed me for insurance coverage that I said I didn't want. Billed my mileage at . 35/ mile more than any other U- Haul facility. Take away their franchise. They suck.
Allen SGreat service, plus a tasty sandwich :)
Yvette PStaff is friendly n helpful.
Roy RBest customer service !!
lidia DGreat customer service !
CARLOS GThey were nice but took a while to get me my van. One guy didn't know how to process the request but the other did it on his phone. Not a legit uhaul pick up location. They also didn't have the moving pieces i had requested at the original location I was suppose to pick up. That location also didn't tell me I had to pick it up by 1:00 pm and I got there at 1:30 so had to go to this other spot instead. Again friendly but a weird spot to pick up a uhaul.
Justin KIt was a bit surprising finding a food mart at the address. Initially, I was confused as there was no U-Haul sign. Some people may think they're at the wrong place and drive on, but I persisted and went in to speak to the person behind the counter in the food Mart. The experience was excellent from then on. Everybody was very polite, etc.. The vehicle had a quarter tank of gas when I picked it up and a half of tank of gas when I dropped it off will I get credit?
matt lFriendly n fine customer service
Roy HGreatest service
Guadalupe SGive up U-Haul at arco Horrible experience
Trevon HThe car was dirt inside and outside. It smelled inside as a shit, and outside somebody draw a penis on the car...
Kirill FNo espían cuando lo rentan y el gas iba menos del que ellos disen y cobran 50 solo de gas y selos entrego como melo dieron muy mal sebisio
Martha VAll around great experience. Everyone was very helpful and kept the process as simple and as time efficient as can be. A+ from me. I recommend it to anyone in need.
mario fThe rates weren't explained properly, I feel like I was overcharged. Uhaul had no ramp which made moving furniture into truck hard and frustrating.
Tatiana WJust keep it simple and clean and I believe everyone will be satisfied with the service.
Marvin JThe van was infested with roaches, I requested another vehicle but none was available. I had to clean up all the roaches. I requested a credit for a full refund since I cleaned it, but was not accommodated. This was a horrible experience.
Frances GMake sure that it doesn't have roaches. The rest was good.
Rosa GHorrible service and my cargo van had roaches in it! I was completely disappointed and will have to clean and repack my stuff that I moved in storage
Brittney LGreat service thank you
Angel PWell, you can training better on customer service,specially the management.
Jose MTruck door was broken and would not shut completely. Employees did not seem to be fully trained on the process for check in. Called corporate customer assistance and it seemed like I was bothering them when trying to get assistance. Customer service was very unpleasant experience I felt guilty for calling and bugging them. Ended up getting my reservation 50 minutes late. Returning the truck the employee was dressed like a homeless guy. He literally was covered in dirt wearing a tank top and basketball shorts and had a food safety hair net on his head trying to be trendy. Fix this Uhaul….
Jacob MJust the driver door need some adjustment it's very hard to close the door on the driver side the rest I rate it very good!
Carlos AExcellent service à la clientèle
Frances GChange your system so that upon check-out all holds put on bank cards are either removed or processed as a charge, so that the customer does not have to pay out additional money, then wait for holds on their bank accounts to be to be lifted a day or two later.
Richard HThis is great to have here in Wilmington . This way we don't have to travel far to rent a truck . This is a well loved establishment.
SOLEDAD SThis place is good i like the units they have and the service is real good and very friendly
trinidad oGreat location, fast and friendly.
Robert PGreat staff at location - friendly, professional and helpful. But the truck was very dirty, both in the cab and the cargo compartment. Even a quick cleaning would have been appreciated. There was litter in the cargo box from past customers, and all pockets & surfaces of the truck cab were dirty.
scott m3/4 tank to start took pictures No walk around
Brian TNice people; busy gas station. Handled well and with a smile.
Armando MCustomer service was second to none...
Darrell mMost helpful staff at this location and appreciate that!
Domenic CI'm not sure what you are talking, sorry
Jose GI called & emailed customer service. Just as pathetic as your location protocols.
RANEE SGreat team, easy process,
Dorothy TFor what my job needed, the truck was extremely great. Perfect size and the price was reasonable. I would definitely use them again
MICHAEL DGreat experience.
JOSE LVery friendly Very helpful
CHUN PPlease create a physical drop box for the keys. I was done at 10pm with the Uhaul truck & went hone 1am. couldn't figure out or find the damn drop box because this location doesn't have one. I had to go back the next day to return the keys which is so inconvenient.
ANDY MThey were great I ended up needing the truck for additional day .Everyone at this location was great and made a crappy move a whole lot better.thank you again Charlie's Arco
MATTHEW PTo clarify second question the vehicle seems well maintained, I had no issues. However the floor of the cargo box was not clean and there was a little bit of trash in it. That being said I'll get to my real complaint. When I reserved the truck over the phone I was quoted a price for a six hour time frame 9 a.m. to 3 p.m. (which I was charged). During the process of picking up the truck at Charlies Arco the staff member informed me if I return the truck after 2p.m. I will have to pay a $20 fee because they will be closed. I told him I was quoted a return time of 3p.m. and asked if I return the truck on time will I have to pay the late fee? He told me yes (keep in mind Charlies Arco is an am pm convenience store and is open all day). When I reiterated the rental contract is for six hours and asked if I turn it in early would I get a discounted price . . . the clerk told me I could rent it by the minute, the hour or 24 hours if I like. This sarcasm struck me as arrogant and disrespectful. So now I'm cut an hour short of my usage time, to make matters worse the checkout process took way longer than necessary. I kept getting set aside while the clerk performed duties as convenience store clerk and gas attendant. This set me back on time (about 45 minutes) during both check out and check in of the truck. Unfortunately I was not able to complete the task in which I intended to because my rental duration was cut. Long story short I paid for 6 hours usage and had to turn the truck in early to avoid a late fee. When I rent trucks from U-Haul I usually rent from Torrance but when I was reserving the truck over the phone the assistant told me there is one available in Wilmington. I decided to go with it out of location convenience but this turned out to be a horrible idea and bad business decision. I will not use this location again and do not recommend it because of the lack of customer service value. U-Haul should've informed me of the extra charges during my reservation phone call. But then again Charlies Arco got my money so it doesn't matter whether I was able to complete what I intended to or not. When I called the U-Haul customer service phone line I was unanimously told by each person I was transferred to that this never should've happened (tell me something I don't know) but like a ping pong ball (lol) I was bounced from transfer to transfer until the line unfortunately went dead and no one was on the line. I feel that it's a shame neither U-Haul nor Charlies Arco seemed to care to remedy my dissatisfaction and less than adequate experience. Thank you. Respectfully, Tim Gomez Dissatisfied Customer
Timothy GIn truth, it is an excellent job in the rental of these units. thank you for your services.
JESUS ZKevin was extremely helpful despite Uhaul's terrible internal system of access and dropping off a vehicle. Very frustrating. It's like using the Post Office, you use them because there's little other affordable options. But if there was another option, I would der explore it. Uhaul puts their personnel in a challenging position.
GERALD HIt was my first time getting a Box truck, my experience was ok, truck worked nothing special did the job.
ROBERT RThe staff working ,when i picked up the rental was very rude and unpleasent to talk to . The rental was very dirty and it smelled
NORA RI have used haul many times and this was by far the worst location, equipment was dirty and did not match the damage description or gas amount provided. They tried to charge me $70+ more than my reservation, then when I returned it they added on gas charges despite me filling up the truck at their location for them. They then told me they didn't know how to fix it when I called them out on it and said I would have to figure out how to fix those charges myself - despite admitting to the "mistake". Just felt scammed the whole time.
JOHN TTrucks were the cleanest uhaul I've ever rented, very happy and please with convenience of location. Only drawback would be the locations hours of operation.
DAVID LMy only complaint is Uhaul customers have to wait while they take care of their customers. If 10 people come in, they will take care of them and then get back to Uhaul. There is a $22,95 Uhaul charge on my credit card that's not on the contract and they couldn't find it in the system nor could they explain it. I need to know why.
ROSEMARY BSuper easy to get a hold of a U-Haul the truck was clean and looked very well-maintained would definitely rent from this location again
MELISSA LThe truck was dirty I have pictures and old mask were inside with tissues, COVID is going on and it should have been clean and when I checked out the cashier Jesse didn’t know how to figure what I owed I hope my amount is the right figure because I was only gone for about a hour and didn’t go over 22 miles this was very unprofessional fir me and unpleasant and no I will no be recommending this location to anyone I think u owe me make sure my charges are correct please👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾
KIMBERLY HI waited 2 hours for my rental because the attendant could not process my request I made ahead of time. Very troubling, would not go back
DAVID YThe truck was not clean at all. be it interior or exterior of the truck. It was terribly dirty as if it hasn't been washed for ages.
Ishan Sgreat job!!!
Yvette PGreat service
Chien CI created an account and entered my driver license info and image and credit card info in advance. However I waited an hour to complete the rental agreement and drive away. This was due to U Hauls rental software having bugs. The rental agency, prices, and vehicle were great. The brain damage to actually get the vehicle was terrible.
keith j5/28 I had a 8am reservation to pick up truck. After completing the paperwork I found they did not know where the key was. They had to call the branch manager to come make a replacement key. I ended up not being able to leave until after 9am. I requested a courtesy credit for some of the charges from Jason ( the manager and person who came to make a duplicate key. Upon returning the truck I advised him no discount had been applied. He told the cashier to place the invoice on hold and he would take care of it in the am. I received a copy of my receipt on 6/1 with no discount. I feel that good customer service would have been to apply some type of discount for the inconvenience. There should be someone that checks the truck when they are returned especially since they are constantly in and out it ended up causing me to not be able to complete my move in 1 day as planned. I had my time planned out for what I needed and being over a hour late threw my schedule off.
Tiana SThis online check in took me an hour and two different places today. It's the most convoluted checkout process I've ever experienced. Customer service stayed on the phone the whole hour, otherwise it would have been worse. You need to simplify your check in, like a car rental, I need about 6 more trucks, I won't ever do that again. I'll find a different company,
Shawn RThe entire process to rent truck is stressful and the amount of work we have to do is ridiculous, we should not have to do all that long process. This thing about picture of this n that etc...
Rosanna RThe self check in is a nightmare.. took over an hour to checkin. A d more than 45 min to check out. The location is pretty not in a good neighborhood. The gas station which is the uhaul pickup site is scenseless they tell you we dont know anything the trucks are outside and you do everything online..I had requested a dolly and there was none. When i called they were looking for other locations after 30 min. They couldn't help me besides was I to drive around going to a different location at $1,09 per mile? My whole experience was a complete nightmare... if you use Uhaul..... good luck and may you have a better experience.
Frank SMaintained but not clean! Not surprised though.
Liana C