Le client n'a pas laissé de commentaire.
Nicole S
Customer Reviews for Charlies Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Think you charge to much for mileage
Lawrence HI paid 175 at the start cause that what he said the estimate and I had to put gas in and that was out of my own pocket and he didn’t mention anything about another fee of 175 so I don’t known about going to this place
Justice ICarrie electrical adapters from a round plug to a four pin plug, which is on the trailers. Have some in the store for sale.
lOYAL mCharlie is always so nice.
Shellia SHe didn't want to serve me after 4:50 pm. He was complaining about working more, and I also wish they had trailers larger than 9'.
Armando ACharlie was awesome!
Nathan WNice to meet Charlie - smooth transaction and support
Bruce FOwner was very helpful!
Steven JVery easy drop off
Heather ZI rented this truck two days prior, the floors were even cleaner. Also it was nice to leave my car there so I didn't need to bother my son till I was back with my belongings/load. Merci.
Lee BClerk was quite unprofessional and crude.
Adrienne FTrying to call and ask questions is like pulling teeth with you guys especially after dropping off a truck being put on hold for 3 hours is a little outrageous but if I have to use you guys again in the future yes I will because you are the easiest to get the equipment needed to get stuff done and I'm talking about trying to get customer service on the phone
TRAVIS SFriendly caring people
Jim LCharles Pawn was excellent. U-Haul corporate was unacceptable. Reservation was moved with out clear communication. I received a text that did not clearly communicate the change in the reservation. Please call me at +16052289082. I will further discuss the lack of customer care by U-Haul. Brian Goebel
Brian GWe had scheduled in advance to pick up our truck in Brookings, SD on Sunday. Our reservation was changed to Watertown (50 miles away from Brookings) with a Saturday pickup. Our daughter's college graduation was Saturday, so it was a bit inconvenient. the U-Haul team was very supportive, even though I was a bit frustrated. Other than the, great experience.
Kurt aTrailer tie down 6" too short on one side, ratchet on other side kept coming loose. Truck tires low air pressure and windshield wipers just smeared the windiws, had to purchase new one.
Robert SSent me off with one tire on the trailer with only 15 psi in it. Saw the low tire halfway through the trip and inflated it to proper pressure which it held through the rest of the trip so obviously it was not checked before they let me take the trailer.
Jason DExplain what will happen after scheduling a uhaul better.
BRANDON HDrop off was straightforward and simple. No complaints.
Scott BThis place was awesome. However the customer service in Fargo for the trailer we had originally rented was terrible. Making a move across the country requires the availability of a trailer. Plans cannot be changed the day before. We got lucky with a direct call to Charlies as the customer service in Fargo was awful.
MASON CCharlie is a great and friendly guy. Would definitely recommend.
Brandi EMy experience with Charlie's Pawn was great. However, my experience with the home office which is located in Fargo ND was horrible! The afternoon before I was to pick up my U Haul trailer in the town located close to me in Minnesota (I had made that reservation 3 months ahead of time), I was informed by the Fargo U Haul office that I would have to drive to Watertown SD to pick up the trailer, meaning I would have to drive two states over to pick up the trailer!! I had to leave a day early to pick up the trailer two states over, and there were no apologies or discounts offered by the staff at the Fargo ND U Haul headquarters. Because the the Fargo U Haul headquarters' ineptitude, I will never use U Haul again and I have advised my family and friends of my terrible experience with the U Haul headquarters in Fargo ND.
James GThe UHAUL representative actually called ahead of time to communicate location and provide assistance. I have never had that happen before. CUDOS!!!! I wish this type of support would happen more often
CHARLES FReceived a courtesy call from dealer a day before drop off. Very friendly. Easy location.
Erick CTo make it easy to swap trailers. My truck was overheating but still manage to make it to my destination
Diana LCharlies Pawn 101 10th St SW Watertown, SD 57201 Have more locations like Charlie's Pawn, he was very helpful and professionall.
WILBERT WNo problems
darrel HGet the reservation right. Ordered a a 4x8, received a 5x8. Told to pick up at 9:30, store doesn't open until one. Rotten experience.
Michael CThe online drop off process of needingy location when dropping off was a nightmare. After driving for five hours on a Sunday the last thing I needed was a check-in system that wasn't working. (Or I couldn't do it correctly.) Tried the u-haul phone call center and after 15 minutes on hold it was rediculas. Maybe you should prepare people for returning the truck since each location has different drop boxes. Some with codes needed some without I was forced to return Monday when they were open to return the key which should not have been necessary.
Dave BGreat customer service!
kaija gVery nice and helpful service.
Dylan MWe had to drive to a different location after filling out the paperwork to get the trailer. It was a couple miles away.
Robert CVery nice people.
Gary S