Le client n'a pas laissé de commentaire.
Emily L.
Customer Reviews for Chemainus Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I thought sales rep was supposed to come out and view the truck with us
Chelsie R.26 foot Truck that I had reserved, was not there, they gave us a small 20 foot Truck. We were not able to do the complete move that weekend. A 3000 sq.ft home does not fit into small Truck that is why I reserved the Truck. Will have to pay extra for gas and ferry crossing. Plus Friends can not help next time.
Ernst T.This guys awesome and super knowledgeable.
Daniele D.Reserved a 26 ft truck weeks before our move and we're given a 20 ft instead, asked for a trailer to compensate and told there weren't any available either this added another ferry trip for us and gas and time Extremely disappointed in service never ever use U haul again 😡👎
Clayton E.Excellent service!
Brad O.Very efficient service. Great van, great deal. I'm happy!
kevin S.Staff was very pleasant and helpful. Learned a few things about the paperwork this time around as the representative took the time to explain. Merci.
Tim K.all good
Rene C.Provide a reasonable explanation as to why you need to scan the drivers licence. There is way too much personal information contained on a BC drivers license that is not necessary to rent a vehicle from you. Should your databases be breached, the PPI would be a treasure trove for the thieves. And please don't say they will never be breached. Please say that once the rental is returned, the images are immediately deleted from your database.
Gordon M.Keep it up, was looked after with amazing care
Nicholas F.Access to the location can only be gained from the north bound lanes of the Trans-Canada. If you miss the turn it is quite the journey to get back around to try again.
Steve P.Note that tie down straps are not included in the rental
Tannis B.The man there left me a voice message threatening me with the police when I was less than 24 hrs late returning it. Just added to the stress of finding a way to unload it.
BETTY J.Always received good service from Chemainus location.
Paul F.Was the second time I rented a trailer from this location experience was good.trailer was ready to go when I got there
JAMES A.No improvements needed. The process was smooth and professional and the trailer was perfect for my use.
MARTIN E.The guy behind the counter was a total asshole (long hair, glasses and kinda greasy) and actually went to the bathroom in the middle of setting up the order. He was rude and unprofessional and this is the second time he made me feel like I was inconveniencing his day. I let the first time go but this time I am speaking up as he should not be working with people. For the love of god put someone else on counter that knows customer service!
Robbie H.Efficient service
Nicholas B.Should be a full tank of gas
grant B.nothing. received first class service
David G.Great service as always
Matt D.Mobile dropoff so no staff were on site. Authorized dealer was closed.
Seana W.Nothing, they're great!
Mandy W.very friendly and accommodating to make my moves smoother, and importantly, no technology was shoved in my face like my uhaul truck rental Sept 28th in Victoria where it was expected that I had a mobile device and charged me $20 for an after hours return, AND was unable to complete the pre-use inspection because I do not have, nor do I want, an impersonal, paperless mobile device. I will look now elsewhere for rental trucks.
Melinda L. | Expérience généralenothing
Alan P.excellent service, good price
James B.Everything was great. Superb service!!
Elizabeth B.- interior: satisfactory, dash had some dust so could have been wiped - exterior: satisfactory
Cecilia H.The first person i dealt with was pretty grumpy. the second guy i dealt with was great. the first guy was great by the end of my time dealing with them.
Dan B.It was perfect
Charles V.Very Professional and helpful
Joseph S.Excellent drop off experience. Seamless and quick. Friendly staff as well. Will recommend this location.
Douglas F.Hiccups with online check-in caused some stress. Didn't get my confirmation email in a timely fashion.
Jason S.Great experience, the owner was really friendly and helpful.
Justin V.The strap for ratcheting down the tire was frayed and snapped. I took before pictures before I drove it off the lot. When I returned the trailer it was agreed that it wasn't my fault that it snapped on me and that I would not be charged for any damage. I have before and after pictures for reference if needed. Luckily I had extra ratcheting tie downs with me and was able to use it still. Like any safety strap,a visual inspection should be done prior to use. It seems that uhaul needs to replace these on a regular basis due to safety issues.
Eric H.Did not do a pre inspection with us and was Poot at explaining rental process.
BRADLEY G.Great customer service!
Bogdan N.Thankfully the agent at this location took care of the automated check in.
Clayton H.Jack the owner was super helpful and easy going. In and out in no time. Plus it's a really cool location to drop off at!!
Naailah A.Great van to drive.and out standing customer service
WILLIAM W.door on trailer difficult to lift
RANDOLPH M.Great service
BRUCE B.This Uhaul site only accepts credit cards! Otherwise I would give it six stars! Thank you! Well worth the drive.
Jayne R.pick up location was excellent to deal with, but the UHaul website and online booking process was very poor. A trailer was booked online over a week before the move. A few days before the move, we could not log in on the website to review details; reset password capability was also not working. So, we called in. After adjusting another reservation, we asked them to make sure they diid NOT change our other reservation. That was when we learned a trailer was not available. The email confirmation had nothing about this possibility and it really but us in a bind. While we were eventually given a credit for not meeting a guarantee, we found the overall process poor. The unit is very well used and the door was very sticky, but the location was good about lubing it.
WILLIAM E.