It was a great experience. Nothing to improve.
Carol R.
Customer Reviews for Chiefs Mowers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I called on Saturday at 11 to set up a drop off time. They did not answer the phone so I left a message. I never got a call back. I stopped by the location at 1:30 and they were closed. They were to close at 1:00. I just did the drop off app.
Jay R.Great service, friendly and helpful
Jody R.The lady that helped us was very professional. She answered any questions we had. She was an overall wonderful person!
Robin B.We were really happy with the service we received from the team at Chiefs and the truck was great. Je les recommande fortement.
Bryan S.Windshield was very dirty and bug stained. Had to clean it at my house to avoid any visibility issues. Not what I expected and paid for!
Edward M.It took my over 45 minutes to get the rental and the over 45 minutes to return the rental. The cab of the truck was unlock able and in safe for personal property. I spent over an hour trying to get better rate. I feel Uhaul should offer a discounted mileage rate due to what a hassle it was to rent this truck. I would love to see that be sent to my visa.
Timothy M.The truck was well maintained and generally clean, but did need to be washed.
Margo G.This location was safe and clean and easy to drop off the truck and leave the keys in the slot.
Joan M.I did not select this location to drop off, I choose another. However I was charged for the extra mileage and time to get from the place I picked to this place without my authorization. I selected that I didn't agree with the charges and requested someone contact me, but I was charged nonetheless and no one contacted me.
Zachary G.U-Haul website is terrible. My 24/7 order was impossible to expedite on my phone, so I had to wait for this location to open so they could help me personally. I lost time. Fortunately they were excellent. Unfortunately, I'll never use 24/7 again with U-Haul.
Robert S.Great help all the way.
Ryan K.Quick, easy, no drama!
Toni E.The app needs improvement in regard to the return process. Even though I was returning a trailer, the app demanded a picture of the fuel gauge!? (Non-existent) And when using an Android phone, the "take photo" window was unresponsive, but an iPhone worked. I had to return to the site for the app to submit the proper location. I had already left. This was a learning experience.
Greg T.All around excellent experience!
Joseph J.Very smooth process from start to finish
Michael M.I accidently added 10 miles to the input of return. Chiefs also agreed that I did it wrong . I need a credit for 10 miles not used . Can you help?
Jen M.I was promised a car transport and it was not there when it was scheduled. I was told I would get $50 back because of this error and never received it.
suzanne L.Smooth.
CHERYL L.nice people, good job
James B.Nothing!
Teri W.Excellent process. Only issue I had was loading picture when I returned the van. No idea why but the location and process was excellent otherwise.
Liam W.Facility was closed when I dropped off the van on Sunday. Apparently no one checked the drop box and I got a text from UHaul as to why my checkout wasn't cleared. All was corrected however
Frederick K.Staff and service was great !!
DAVID M.Double check that all items paid for (dolly, moving supplies) are included with the truck.
Kenneth H.The trailer I rented was ready for pick up when I arrived, the return process was also easy. Friendly staff. Good service.
David G.Nothing great job
ERNEST G.Great experience. Thank you!!
ROGER G.they charged a clean up fee for a minimal (less than a minute) sweep of a little sand on the truck floor..With the broom I had it was the best I could do..I do not find this charge justifiable. Not satisfied with this
Chris B.Chiefs Mowers customer service was very good. Friendly and helpful. I was happy to do business with them and would recommend them.
james L.Oui
MILTONBOLIVAR G.Great experience, thanks!!
BRIAN F.All went well and I was very pleased!!! Thank You!!
SHARON T.Provide return instructions prior to vehicle pick up. I received a text message while driving and did not look at it until after vehicle was returned at which time it was too late to upload pics from the site.
JOSEPH C.Completely satisfied
William E.Mobile drop off is awful! Tried calling both locations regarding issues with drop off - awful! Took all pictures, answered all questions (and that took way too long) and when I got to step 4 - it reverted back to page 1 - Return my Vehicle.On hold over 20 minutes and received no resolution. Then received an invoice for an additional $119.... I don't think I will rent uhaul again - too many other options.
Richard C.Self checkout easy. Only comment is to clarify where key box is
Jessica S.Pick up and drop off went incredibly smooth. Staff was efficient professional, AND friendly. Can't wait to rent from them again! Thanks to all at Chief's Mower.
val B.trailer had some debris and screws in it
Fred M.Horrible place I have been renting U-Haul for long time and I always have a good experience that store they rip people off they don't mention any fees I Was never mentioned any coverage for the insurance I was charged $50 plus extra day I spoke to the people there they absolutely have no clue they just add fees without customers consent Do not rent from this place stay away horrible horrible customer experience
VINE B.All was good. In the truck, the dolly was not locked and I used my own, so assuming I will not be charged. But location and experience was good.
Brett W.The person entertained us was so nice and very helpful… He saved our day today. Merci encore.
myrna C.Found no spot to return key... left it on floor of truck.
michael F.Fuel gauge on truck inaccurate (and not close).
Gene A.Best U Haul experience I have ever had. Nice work. Love the check out App as well. Easy and flexible.,
Kent H.Unfortunately the hitch on my truck failed due to corrision I did not see earlier. U-haul roadside assistance responded well and no harm to any other vehicles on the road.
Milton H.Nothing. The venue is a small engine repair shop, lawnmowers, generators, chainsaws everywhere. It's perfect for what it is, and a rep to boot. Not your idealized rental counter. But it mattered not. The people were awesome; friendly, efficient and accommodating. The machine was spot on and did the job. No complaints whatsoever
christopher C.The entire transaction was seamless, and the group at Chief's Mowers that helped me out was very friendly and helpful. I will definitely be recommending this location to others who need a rental truck.
Heath L.had the trailer hooked up in no time, and the staff was business like and professional
James M.No one was there at 4:45, which wa during their posted business hours. We were able to use the app to drop off the truck. When I called the next day (again during business hours) I got an answering service machine and no one has called me back.
Samantha F.