Customer Reviews for Choice Auction of Palm City
(Concessionnaire U-Haul dans le voisinage)

113 évaluations

3481 SW Palm City School Ave   Palm City, FL 34990

(772) 288-4014

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam - dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(772) 288-4014

3481 SW Palm City School Ave
Palm City, FL 34990

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam - dim : 9h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

I will charge an insurance company where I do not request it and to deliver the truck a problem error in the address

Rafael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael U. 
Évaluation :
4

The online check-in site wouldn't let me complete the check-in. I had to call the office (unattended location) to have them complete the transaction. Mike was very helpful.

JAMES K. 
Évaluation :
5

Friendly and knowledgeable staff and service.

FLEETWOOD G. 
Évaluation :
3

The phone check in process is total garbage I had to call to pickup and drop off that took an hour each time.

WALTER J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GRANT S. 
Évaluation :
5

Friendly and helpful staff

WARREN T. 
Évaluation :
1

No dolly inside the truck . Office never answered the phone. Charged me for the dolly . Reservation never synced with the app so I lost one hour on the phone trying to fix it while the movers were waiting and charging by the hour. Pitiful service.

JUAN Z. 
Évaluation :
5

It was a perfect experience!

Deborah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T. 
Évaluation :
5

Picked up in the rain and an employee helped with an umbrella and check out of the equipment. Very friendly and helpful.

KEITH WILLIAM F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Excellent service

CHARLES H. 
Évaluation :
3

Location is difficult to find. Either wrong address was provided or gps couldn't locate it correctly. Recommend you check on this. We randomly saw the other uhaul trucks which enabled us to locate

Darlene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
5

Pick up/drop off method was very very convenient…. Was very pleased

JESSICA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilee W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRET B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARNETT A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
3

I rented a 6x12 dual axle trailer. Upon arrival, the trailer tongue is sitting on the ground, not a jack stand. That size trailer is too heavy for an average size person to lift two feet off the ground up to the hitch ball. These trailers need to be equipped with at least a hand-crank trailer jack. It is a self serve location so no one is there to help you. Bring a scissor jack and some wood blocks if you want to save your back. Also to hook up you have to block the car pathway since these trailers sit in a parking lot. Trucks and cars end up being blocked for passage as you maneuver to hook up or disconnect.

BRYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afrieka A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas P. 
Évaluation :
4

The only problem was the location was somewhat remote with no assistance available, if I had needed it. I was able to manage by myself, but someone else may need assistance!

Jay M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald L K. 
Évaluation :
5

The truck didn't appear like it was clean from the previous person.

Lawson K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trish C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam W. 
Évaluation :
1

There was no one there even though their hours of operation were posted online. My daughter called and spoke to them on the phone. They said it's not usually a drop off location which you might want to take them off your drop off list. Then they said we could self drop off so we did. Since there was no one there to inspect the vehicle I took several pics of the truck to protect myself

Donna D. 
Évaluation :
5

You guys were awesome thank you

anissa O. 
Évaluation :
5

Palm city location was not open on Sunday for early drop off. Was able to drop off at Stuart location early. Drop off employee was more than helpful she went the extra mile in accommodating. Perfect employee customer service. Should be given an raise

ROBIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel O. 
Évaluation :
3

The trailer wiring connector was bent and had to be straightened before it would plug into my vehicle. After 1000 miles, one of the tires came apart. Emergency roadside assistance was required.

TERRY U. 
Évaluation :
2

No help detaching a 6X12 trailer from the car, ended up scratching my bumper. Very few parking spaces to leave the trailer. This was an unattended location.

William R. 
Évaluation :
3

Gas in the tank was low and hard to leave it the same. Instead charge extra money for the gas

Josimar O. 
Évaluation :
1

Pick up location did not have the trailer I rented, did not confirm/notify me that the trailer I rented was not available, and was closed when I arrived at my reservation time. UHaul agent assisted with getting the rental of a larger trailer completed over the phone. I hooked up and drove away trailer after receiving remote confirmation of my rental.

Erik S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW P. 
Évaluation :
3

I was serviced remotely, no interaction.

Howard B. 
Évaluation :
4

Return the truck on Saturday at (app) 12:45 pm on 3-25-21

David N. 
Évaluation :
2

no one at the location to help. Had to call the main office and then go on-line to make payment

Steve J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sergio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R. 
Évaluation :
5

Nothing! Everyone was so friendly and helpful. The truck and dolly we rented worked great. No issues whatsoever.

Lindsay J. 
Évaluation :
5

Nothing was a very good experience .thank you

JOSEPH C. 
Évaluation :
5

Have wheel blocks available

Julian H. 
Évaluation :
5

Customer service was excellent. Thank you UHaul!

Warren T. 
Évaluation :
5

Great service and accommodating, quick in & out

Bob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Solid customer service. This is the location if you need to rent a truck or trailer.

Warren T. 
Évaluation :
3

Very crowded hard to find a place to drop the U-Haul. Also very difficult to get trailer off a truck

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efrain W. 
Évaluation :
5

Ashley and crew made my experience pleasant for my trailer pickup and return.

Bradley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff D. 
Évaluation :
3

Dropped truck off after hours

Alan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
2

It was raining hard and there was no room to park the trailer in and over crowed lot where it wasn't flooded. The office was locked during normal working hours, so I had to call their office then disconnect a very heavy trailer in the rain, without help.

Dennis F. 
Évaluation :
5

such a wonderful experience - Ahley was great!

Michael H. 
Évaluation :
1

I went online and reserved a truck on 09/10/2020. Received a text on 09/11/2020 I needed to use a different location. Showed up at 8:00am to get my rental and they didn't have a truck. Was sent to another location, had to use a lockbox to get the keys. Brought back the truck in an hour and a half, used 10 miles and dropped it off full. I was charged for 3 days and rental equipment that wasn't available!!! Had to spend an hour on the phone trying to get this cleared up after talking to the manager at U-Haul drop off location who said there was nothing she could do. Absolutely horrible!!! I used U-Haul 3 times in the last 2 months, I am a great customer. When are companies going to learn not to try and rip off their customers??? After this last experience, I will definitely try the competition. Venita with U-Haul customer service was absolutely wonderful and patient.

Todd S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cleve B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen E. 
Évaluation :
3

The a/c in the first truck did not work. That was okay. We were given a brand new truck. However, once we got to our storage unit, an hour away, we found out that the ramp did not work properly. This really sucked! We let the U-Haul office know, once we returned the truck. There was no option to get another truck as we were an hour away, each way. Should have been credited something for this problem!

Mark E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Safe and close to my house

Wayne S. 
Évaluation :
2

The rental procedure was flawless, however when I tried to drop the trailer off at 3:00 pm (an hour early, and the rental facility hours were 8:00-4:00) there was no one there. When I called the 800 number the man was rude and unhelpful, saying that I could be charged 20 $for dropping it off outside of business hours. What? I tried to call the renter's cell phone, but he did not answer or respond to my message. I ended up checking it in online, once I figured out how to do that.

NELSON T. 
Évaluation :
5

Easy to reserve and a good value. Highly recommend

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melody K. 
Évaluation :
3

The online check in was slow and took a while to work, almost 15 minutes to verify and get a lockbox code. After that the process was seamless and efficient.

Andrew B. 
Évaluation :
5

Chris was very helpful, professional and made sure we had everything needed to rent the truck we wanted. Because we had to cancel our trip last minute, he was also compassionate and helped us out when we had a bad day. Thank you. We will recommend and come back again.

KATALIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Great experience

Carl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette P. 
Évaluation :
5

Easy pickup and drop off

Michael F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert H. 
Évaluation :
4

The rep, Danielle, was very VERY helpful!

David W. 
Évaluation :
1

No one at location. No one answering. Phone or returning messages. UHaul Customer Service great. I literally checked out trailer and had to call CS and let them know I checked out the equipment.

Douglas J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jason J. 
Évaluation :
1

This was a horrible experience. It took me 1,5 hours to complete check in. I purposely made my appointment on the phone so I would not have issues. I was NOT told that there would be no one there. The online check in process was atrocious. It kept telling me my location services were not on which they were (on both iPhone and chrome). I was on with customer service 4 times in the am, each time assuring that everything was fine, then they hung up bc they were busy and I had another issue and had to wait on hold again. Then, I did NOT get the appliance dolly that was super important and no one was available to help. So I had to use my own equipment that was NOT appropriate- which broke and broke a section of a 20 $K piece of equipment. I then could not check out without paying for what I did not get and also could not return bc I never got it. Just horrible all the way around.

Kerrie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Used this location before and they are great to work with.

michael F. 
Évaluation :
5

Place was clean . Opens to late maybe they Gould open earlier. But your online deposit check in is amazing love it.

George A. 
Non les évaluations ont été soumises pour cet établissement.

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