Customer Reviews for Chucks Car Care
(U-Haul Neighborhood Dealer)

Évaluation :

5

Maggie the dachshund has excellent customer service skills. Would recommend on dog interaction alone.

Évaluation :

5

Thanks

Évaluation :

4

It was what it was, a drop off location, Not fancy, but easy to find and easy to maneuver the trailer for drop-off, We used the app, there was no interaction with any staff,

Évaluation :

5

Chuck was very helpful, and Maggie his furry friend, greeted us and was very friendly!!

Évaluation :

3

The owner there was VERY experienced and helpful. He parked the trailer for me because I couldn't do it.

Évaluation :

2

Not enough room. Hard to maneuver in yard.

Évaluation :

5

Chuck was awesome!

Évaluation :

1

The facilities need to inspect their equipment better and the roadside assistance needs to happen quicker. Halfway through my trip, with 5 hours left, I checked my tires and one of them had two large gashes forming that were deep enough to see the wires in the tire. Both tires barely had any tread, and during the same inspection where I found the gashes, the other tire had bald spots the size of my palm. Once I called for road side assistance I had to wait 20 minutes for a response, and when I finally got a representative, it took them 3 hours to get someone to replace the tire, only to have brought one tire versus the 2 that I needed. I'm very upset with the services provided, and with the idea that the company gave me a trailer that endangered my life.

Évaluation :

2

Location is right off the main highway where there is a lot of construction with dust and debris. Standing outside the makeshift office ended up getting dirt and dust crunching in our teeth. Inside the cab had something sticky in the cupholders/console. There were M&M'‘s rolling around throughout the back of the cab behind the seats. Nothing wrong with the owner though. Just seem to be the location and oversight of cleaning the cab. And there was only one quarter of a tank of gas when I picked it up. I also noticed halfway through the trip when I rolled down the window that there was damage on the glass edge and the molding where the window rolls up into. Looks as if someone tried breaking into it with a bar. There was no markings on it showing that U-Haul noticed it, I didn't get a chance to say anything when I dropped it off as I dropped it off on a Sunday. A little more attention to the cleanliness of the cab and at least a little more fuel in the truck.

Évaluation :

5

Nothing everything was great

Évaluation :

5

great service at this location

Évaluation :

5

This was a great experience, Thank You

Évaluation :

5

Good guys here…got me unhooked and back on the road fast despite be very busy

Évaluation :

3

This was an after hours drop. No interaction to rate.

Évaluation :

5

Computer program is incomplete. Icons needed in several locations to complete tasks. Photos of drivers license front/rear is acceptable to prevent fraud. Before and after rental photos of equipment is also necessary for damage responsibilities.