I swept it before using it as there was dirt inside on the floor of the trailer. Maybe they couldn't see it, because it is winter here, but I did when I opened the trailer door. I told the business owner that I cleaned the floor of the trailer with a broom before using it. There was also a large loose screw that looked like it came out of a whole on the trailer floor. I put the screw in the floor and swept the dirt outside. Very rusty back door and difficult for me to open. Very nice people operating this location, and I would rent here again, but prefer a trailer with less rust so that it is easier for me to push the door up and close the door.
Barbara Olden
Customer Reviews for Chucks Towing & Collision Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was really expensive for a local trip.
Melva RodriguezThe people at rental place were very helpful and the vehicle was clean and well maintained.
Daniel W ShumwayThey are AWSOME to rent from, easy to talk to and treat customers with respect and help you to get on your way.
Alfred DygertI loved your Customer service. Thank you for the easy friendly care you gave me
Kerstin Lopezeverything went well. just had issue with the tie down inside the trailer that were not very strong.
Claude VenneThese folks did it all efficiently and with a genuine friendliness difficult to find these days.
Charles WagarChucks Towing and UHaul Rental is always friendly and helpful. I've rented from them multiple times and equipment rented from there is always in tip top shape. That's has not always been my experience from other rental locations.
Matthew JacobyNothing everyone was very helpful and sociable.
dawn dennisService amical
Patrick Brymer JrU guys nailed it !!!... thanks for making it quick and easy.
Marcus WebbAbsolutely love Chuck's towing location. So helpful in finding what we needed. Highly recommend!!!
Robert MeehanKeep the guy who helped me set up employed here forever... he's human gold.
ELDEN GOMILLIONExcellent customer service!
Robert MeehanGreat staff, great location. Thank you for everything.
Daniel VidnyMARY WAS SUPER VERY PROFESSIONAL AND HELPFUL. SHE WAS HONEST. I WOULD REFER EVERYONE TO THE LOCATION FOR THEIR MOVING NEEDS.
Kimberly ThorntonNothing.. Free beer maybe?
PAULT DENCH-LAYTONEverything was fine thank you
cuthbert almondAlways helpful and got me the right equipment for the job. Thank you!!!
BRUCE ENCKFriendly and efficient
John lawsonThe key drop-off location was not clear until we called and confirmed with the site owners.
Tobin OstSeamless return experience. Thanks!
Charles IhlenfeldMore inventory, they're in a small town so it's probably not the most feasible thing to do there
Jake BeebeNice people. Good service.
Joanne GuidoKeep up the great work.
Miguel AyalaI had difficulty with the IOS check in when I picked up the vehicle. I called Mary who processed my reservation even though the location was closed when I picked up. She very obligingly came right to the business within 5 minutes to process my pickup and get me on my way. She was very pleasant and helpful and went above and beyond normal customer service.
Nancy SnyderGreat service
JEROME Susan CLARKHave someone there or able to contact them for assistance. I could not self return due to not being able to access the website. The cyst service rep was able to help me return. She was very helpful and pleasant!! Thank u!
Frank AstutoThe unit I rented was in new condition, very happy with it, It's the second unit I have had from Chucks Towing very HAPPY.
Alfred DygertMy go to place!!!
MARK PETERSNothing to improve at all, amazing customer service, they also helped me track down why my trailer plug wasn't working, turned out I had a bad ground, went home fixed it and they let me rent the trailer! Fantastic customer service 10/10!
MATTHEWMOSES SWEENEYThank you so much! I love renting from Chuck's - they are super friendly and organized. The equipment is always clean and ready to go.
GINAMARIEPUGLIES WELLSI was happy with my service with the exception of the self check in and drop off ther is a horrible glitch in the system and customer service is very difficult to get in touch with.
Monica LittlejohnThe woman who checked me out and prepared the paperwork was beyond helpful. She was extremely nice. This was the closest Uhaul facility I could find near my destination but would recommend for sure!!
JOANNEKATHERINE GATCHELLAbsolutely nothing! Mary and Joe were very professional, knowledgable and willing to answer any question. Left me with few questions as Mary was very thorough. Highly recommend! Thank you Mary and Joe!
LINDAJ WILLIAMSextremely friendly and helpful people at this location. They go far out of their way to assist and work with you.
JOSEPHANTHONY YOURNOBest U haul service in the whole United States.
JOANE YOUNGIncredible service. Will definitely use them again!
GINAMARIEPUGLIES WELLSNothing super easy dropoff
Timothy Mcauliffe JrThe salesperson was very good and pleasing at her job.the unit got was great and the return easy very happy.
Alfred DygertChuck's has friendly professional and courteous service. I felt welcome plus the agent helped clarify my needs. Overall, an excellent experience
JOER MIDDLETONMary was great- she even called over the weekend to let me know the trailer I needed had come in! Great customer service!
Bennett SandlerI was not to pleased with U-haul in general. I went to the Rome, NY location to pick up the trailer that I reserved almost 2 months ago to be told I was in the wrong location, that is was in Richfield Springs, about 1 hour away! Cost me about $30 in gas and tolls and time that I had not planned on to go and get it. It would seem to me it was/is U-hauls responsibility to have the equipment at the location for pick up, NOT the customers!
steven hallGreat experience, highly recommend! Thanks guys!
Sara DegennaroMary and Pat provide excellent customer service. My needs and concerns were a priority to them. Both went above and beyond to ensure that I received everything that I needed on each occasion. Outstanding!!!
linda trimbleI have both rented and returned U Haul equipment to this location. Efficient and expedient.
James GordonTop notch all-around!!!
CHRISE S JOHNSONThey were helpful and made suggestions that saved me money. I would use them again in a heartbeat!!
LISA HOPSICKER