Customer Reviews for Churchland Movers Inc
(Concessionnaire U-Haul dans le voisinage)

1 090 évaluations

5746 Churchland Blvd   Portsmouth, VA 23703
(Directly Behind Popeye's in the Food Lion Shopping Center)

(757) 397-0527

Heures d'ouverture de l'établissement

  • Lun - Jeu : 10h am à 6h pm
  • Ven - sam : 8h am à 6h pm
  • Dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 5/17/2022: 10h00 am à 3h00 pm

Services dans cet établissement :

Pour nous contacter

(757) 397-0527

5746 Churchland Blvd
Portsmouth, VA 23703
(Directly Behind Popeye's in the Food Lion Shopping Center)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 10h am à 6h pm
  • Ven - sam : 8h am à 6h pm
  • Dim : 10h am à 2h pm
Heures d'ouverture spéciales
  • 5/17/2022: 10h00 am à 3h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent Service!!! Thank you!!!

Betty Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawanda H. 
Évaluation :
5

the receptionist was very knowledgeable and helpful.

David M. 
Évaluation :
3

I was very unhappy with not getting correct information about the gas credit, so I didnt get a credit towards my gas, I was not informed about the night drop box that could of helped tremendously, there's no military discount offered and no free milage. 😕

Evette Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Great customer service from both employees that helped me. They both were very accommodating and understood my needs . I am very pleased.

Carlos S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua K. 
Évaluation :
1

The location is not in the best section of town - NOT WHERE I SCHEDULED MY PICK UP BUT 30 MINUTES AWAY! Then it is in a strip mall with a Food Lion and ATTACHED TO AN ADULT BOOKSTORE (ACTUALLY A PORN PREVIEW BOOTH) location. They only had appliance dollies (counted 9), they did have the pads, but not the furniture movers I reserved. And, because of the change in pickup, I burned through the mileage and went over the mileage!!!!! I got a text message while driving from TN to VA that the location had been moved. Much to my non-surprise, when I drove past the location I WAS SUPPOSED to pick up the truck, they had the truck on the lot. When I called the next morning to say - "I can see that you have the truck, I am in my car across the street!," They said it was already rented. I countered "YES BY ME!", but alas, I had to drive 30 minutes to the location I described above - with my family. The customer non-service U-Haul provides would embarrass a third world country. I know I will never hear from anyone...I have provided feedback before, and never heard back.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

I was charged extra for gas when is returned it with more gas than it had when is picked it up. I will definitely NEVER rent from this location again.

VERONICA J. 
Évaluation :
4

It would be nice if hand trucks were in the car

LAVELDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob L. 
Évaluation :
5

On duty manager was very helpful!!

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
5

Stephen was very helpful and polite, he made everything ease for me. I want to say Thank You Stephen. If you could make self turn-ins for seniors better that would help. I need a person to help me out.

Taunya L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Machele F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKINKUMAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDINE C. 
Évaluation :
4

The initial mobile checkout took way too long to complete. I lost 30 mins of my reservation to get through it.

Alan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan J. 
Évaluation :
5

This is my second time renter at this location and I was Very please

JANAFSYREVERA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENISHADOMINIQUE W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jasmine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
1

Not at this location my credit card was over charged. I will. Be calling someone

Minnie Savage S. 
Évaluation :
3

One that's a little better I didn't know that didn't have a data in the back of the truck it had a leak transmission was slipping but it took me to do what I had to do it was okay

JOYCELOUISE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXISLA-TESE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ivan H. 
Évaluation :
5

Customer service was great and the staff was very professional. Will lease from them again in the future.

Randall W. 
Évaluation :
5

Stop advertising one price and charging different prices I felt like I was ripped off.

Donya B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
4

Mobile pick up kept timing out with the server. Had to go thru the process 3+ times before I finally made it all the way thru. Please invest in some IT support for your servers. Merci.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRYDALE M. 
Évaluation :
5

friendly helpful, very customer service oriented

Fletcher F. 
Évaluation :
1

Thoroughly clean the rental vehicle. Take the rental vehicles to larger hub locations for car wash, mop back of cargo van and sanitize. Cargo van a lot pre-existing cosmetic damage should have been documented. I documented all prior damage. Employees using personal phones to scan consumer driving license for QR code, made me feel totally uncomfortable with entire process. Most large companies (such as U-Haul) uses a scanner gun. Consumer can feel safe about their PII (confidential information). Check out process, should not require create an account. Create an account for a one time use (unless military). Should be optional. Again, poor service from representative on Saturday,

STELLALISA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINECORINNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEKISHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda D. 
Évaluation :
5

It was so easy to check-in from my mobile phone. It was very convenient.

JoJuana B. 
Évaluation :
5

I am being charged $59 for fuel when I brought the vehicle back at the same level that it was when I departed. I have photos if needed.

Landrum M. 
Évaluation :
3

I had a drop off time set for 6 p.m. (closing time). I arrived just before 5 p.m. to find they closed early. It wouldn't have been a problem to return the trailer via the website, but I also had one of their dollies. I ended up leaving it in the trailer, and then waited 30 minutes to talk to the 800 number folks so they could make an account note as to the dollies location.

Chadwick S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isaiah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna L. 
Évaluation :
5

Uhaul app did not work

DORIANLAVARE A. 
Évaluation :
5

Presentation of office

Joseph G. 
Évaluation :
5

friendly and organized staff

CHARLESGOWER S. 
Évaluation :
5

I wish I had known I needed to fill the truck up to what I picked it up at . No one told me that so I filled it back up spent alot of extra $$ and they told me I would not get any money back . That is some bull and its a rip off. Let people know this .

Jeffrey A. 
Évaluation :
3

I picked up the "10 ft" truck at this site for a one way rental, but when I got to our home and was ready to start loading it, we realized that the truck was too small for what we needed (it's actually a 9ftX6ft, didn't realize that). We had to obtain a larger truck (15ft). I called this site and asked them for a larger truck, but they wouldn't have it until the next day, so I told them I was going to return the 9ft and would call about the 15ft. We were able to find a 15ft at Holland Road that evening, so we night dropped the 9ft truck back at the Churchland site at 7:00 pm. They charged me $347,6 at pick up and I've been trying to reach them about a refund for this truck. I've placed 3 trouble ticket/actions and no one has called me yet. I'm not sure why I have not received a call or my money back or why no one will pick up the phone at this site when I call to discuss this issue. Please help this this!

LILLIANLORRAINE J. 
Évaluation :
5

The actual store is rough and not very professional looking. The people working were wonderful, professional and knowledgeable.

Martin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDPAUL J. 
Évaluation :
1

hard to locate. difficult afterhours return hard to see dropbox

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas V. 
Évaluation :
2

The truck I had sounded horrible the associate that worked he was a guy younger White male he could have gave me a discounted or something for the inconvenience it sounded like it was gonna break down. He short talked you and all

CORTNEYMECHELLE J. 
Évaluation :
3

It took us a while to locate the U-Haul sign on the building facade. Apart from that everything was fine

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber R. 
Évaluation :
1

Clean trucks

RICKYLEE C. 
Évaluation :
5

Perfect.

JAMESIRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jade W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAELWILLIAM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JACQUELINEDEEN G. 
Évaluation :
3

The office needs to be more organized it appeared junky

Juanita C. 
Évaluation :
5

Hurry up and move into new building so supplies are available. Keep the guy that's working there, there.

Tiffany G. 
Évaluation :
5

The lady that helped me was super friendly and helpful. Will definitely use again when needed.

Maurene B. 
Évaluation :
5

Efficiently run business. Everything was as I expected and the rental was easy.

JAMESBRYAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
3

I would have rated this location above average/excellent however the wait was exceptionally long due to the fact that there was only one person working….he had to check in/clean the trucks as well as wait on the customers…..

brenda G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Margaret B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BELINDAYVONNE E. 
Évaluation :
5

I dropped off my van at night and it might have been helpful to receive some instructions on how to do that beforehand. Everything went fine but would have appreciated less initial confusion. Also the key drop off box is right behind another rental return box and I definitely almost put my key in this instead.

Alison D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONELL R. 
Évaluation :
1

Got charged for something they didn't have even tho I requested it. They were out of it and charged me as missing even tho the store person said she took it off. She's a liar

JASMINE C. 
Évaluation :
5

The customer service was excellent. I will definitely come back to rent from this business again.

DAVIDCARL E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITHBEARNS M. 
Évaluation :
4

I like this location and used it even though I ultimately didn't get the vehicle I wanted/needed. I reserved a van a week in advance, and the day of my reservation had disappeared. I ended up with a truck. I don't know if if was my fault or not. On U-Haul vehicles in general we have learned that there are problems that feel like transmission that never get reported to the rental companies. This was no exception, though I reported it. It seemed like most of the time when you pushed down the accelerator, nothing happened for a few seconds until it finally caught. It was hard to get up to speed. Otherwise, the vehicle was well maintained and clean.

LINDAHAMRICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

Both associates that assisted me were kind and helpful. I will rent from here again in the near future.

Dana F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MILTON R. 
Évaluation :
5

Nothing-a great experience!

LORILYNN D. 
Évaluation :
2

The place is kind of hidden and hard to find.

CLINTEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANCETRABARCITA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAVESHEATASHALE A. 
Évaluation :
1

Your Chuchland office did a great job getting is in a truck. As for U-haul overall, I will never use your services again and will discourage others from renting a truck from you. Twelve hours before our move you called and said the truck we had reserved was not available. The caller gave us options that were far away or to late for our move. We settled on a later time to pick up our truck from a distant location, as you gave us no options. U-haul SUCKS and you have lost me as a customer.

DEBORAHSUE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAWRENCEDAVID H. 
Évaluation :
5

No issues. First time visit. Will return!!

ERICKAJANAY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALISSAJO S. 
Évaluation :
5

Great experience, helped me get what I needed. Will return if needed.

BRIANEVERETT L. 
Évaluation :
5

Originally, order a U-Haul truck on-line. The process went very well and the website was easy to use. However, when I went to pick up the truck there was no truck. The location had a sign basically stating any issue with U-Haul you need to contact U-Haul. Tried contacting U-Haul but was on hold for such a long time that eventually we were disconnected. Ended up cancelling and going to actual store which was several miles away (pick up location stated above) that went very well. So dealing with website only could be a problem if move is critical and people are lined up to help....

MARKREGAN M. 
Non les évaluations ont été soumises pour cet établissement.

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