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PAUL A
Customer Reviews for Circle S Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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trailer was clean and in great shape. worked perfectly
JOHN OThey were awesome got my hooked up and out quickly
JOSIAH MThe truck windows and windshield were very dirty with bugs etc and I actually stopped in a gas station not for gas but just for the sole purpose of cleaning the windows. Also the back of the truck had not been swept out and had paper trash and a water bottle inside.
BARRY SVery friendly and helpful
Jerry JVery Satisfied. Will be using again soon. Thank You. Roma Arnold
ROMA AI am not in Texas I am in Colorado. I've never read it to U-Haul and I'm sick of getting your text messages. Lose my phone number and fuck off.
MAX BAlways very friendly and helpful.
PATRICK SEasy and quick drop off.
KATHLEEN DThis place always has friendly people that are faster and efficient. I always come here even though sits out of my way because of the people that work there. Thank you for always being helpful
GILBERTO RVery friendly, willing to answer any questions
MICHAEL TEveryone was friendly and knowledgeable. Cargo van was clean and ran perfectly.
Thomas Lgreat service
MICHAEL Pgreat service
MICHAEL PVery courteous and friendly. In and out
DAVID PGreat experience all around. Can't really improve on that I was able to get what I needed for a good price. It was fast and easy to deal with this location
JOHNNY WExcellent experience, very friendly and everyone was extremely helpful over the phone and when I picked up and dropped off. I will definitely use them again.
Patrick SStaff helped us. Got us all squared away with ease and professionalism.
Mathew DDid not get dolly and 1/2 dozen furniture blankets
Spencer WCircle S Hardware, U-Haul was amazing to work with. Very understanding! I had a huge charity golf tournament on Tuesday. I picked up the truck on Monday, Wednesday morning I was way too tired to unload it. I called them and they were like no problem and I returned it on Thursday! This is easiest I have EVER RENTED A TRUCK! Oh and very honest.! I had left a Visa gift card $350 on the counter Monday. They knew who it belonged to and gave it back to me on Thursday. Thank you, Amanda Crawford "Drive Away CANCERS!"
AMANDA CWas switched here 25 miles away from the location in my reservation by Uhaul 24 hours before pickup. Cost me 2 hours + extra expense. I had to honor my end of the reservation but Uhaul did not - should get a discount on the rental price.
MICHAEL Rsmooth drop off- team knew just what to do
ANTHONY HI could not ask for a better experience. The staff was excellent!! Much more than I expected and without any doubt If I have a need for a truck rental in the future it will definitely be through Circle S Hardware!!!! Connie was so professional, friendly and welcoming. Thanks for everything !!!!
KAREN HI always use these guys. They are great. Fast and friendly
Eric EExcellent customer service and excellent equipment.
STEVEN CEverything was easy checking in and the van ran great!!! Return was quick and easy also.
SARAH WU-Haul employees do not listen. U-Haul uses an app that defaults then return location as optional but it's not optional at all. If you continue through to app with your order the optional becomes in town rental meaning return to the location of rental with out notice. This minor detail almost cost me $500 according to U-Haul rep it did cost me Sunday my day off work having to drive that truck back to the place we rented the truck. My suggestion is when you rent from U-Haul do not use the optional return location option because it is misleading (which is the same as fraud) Do not use Circle S Hardware in Magnolia, TX. to rent a U-Haul truck either because the people there do not listen to what you tell them you want. What we wanted was a truck to move an item from Magnolia to Point Blank Texas approximately a50 mile trip. Then to return the truck to a local U-Haul dealer in Poin Blank not Magnolia the kid made the reservation as in town not one way which is U-Haul lingo for return where so be careful. When speaking to the U-Haul rep yesterday instead of figuring a solution that worked for us mutually U-Haul passed the buck saying well it's Circle S hardware that you need to speak with no us??? Then Circle S says well you signed a contract news flash I didn't sign anything so as U-Haul and circle s pass the buck to each other's neither offering a solution and blaming me for an in town rental I allegedly agree too turns out. I didn't agree to anything bc I never signed your contract I returned the truck to Circle S bc these moronic pawns speak in circles without a clue of what customer. Service or retention is. There are other truck companies Penske Enterprise Home Depot that are more customer friendly which to Corcle S iis why Home Depot. devours the little man like you and to U-Haul how giants like you are slayed and how the mighty fall. I personally will never use either of these two companies again. This review was very kind compared to how I truly feel so keep this in mind if you offer a rebuttal. BTW did I mention that the U-Haul rep tried to changed the wording on the contract from rental location to return location which is illegal.
STEVEN TNice service, nice people !!
EVELYN MCheck equipment before renting to customers.
RICHARD JThe people at this location were very friendly and made it real easy and fast.
GILBERTO RCome here and get what you need forget about checking in with that stupid app check in service I couldn't use it so I ended going to these guys and they were open so I got a bigger truck and everything was smooth as silk no problems and again they were open so you could actually talk to somebody and get your truck forget that stupid truck share app or whatever they call it I had an appointment at another place that didn't open on Sundays but was told it's easy to do 6am and left there at almost 7:30 am and didn't get my truck so I came here with these guys and was very happy so go to circle S hardware and rent your uhaul you won't be disapointed
JOHANNY RFolks there were great Showed up before my first cup of mud and the young men got me all signed in, hooked up and on my in just a few minutes.. Super friendly and helpful. This is where we will rent from as long as we're in the area.
CHARLES BLots of people behind the counter eating breakfast. Seems there's a better place for that.
STEWART FLocation did not record the correct time of return. Dropped off Uhaul at 5:45ishpm the day before it was due and the location recorded it at 8am the next day. Attempted to return truck through app the night before and the app didn't work. Clicked on the link to allow return because of images not uploading and it instructed me to leave the truck there and lock the truck/return the keys. So, I did.
CHRISTIAN RVery nice place to rent a U-Haul. Staff is super friendly and check in and check out was very quick.
JENNIFER PThe location and customer service was great. The truck on the other hand was pretty beat up and had not been cleaned in a long time.
Travis FGreat service and friendly people!
MICHAEL KI drive a little further just to rent from this place, they are nice, helpful and very friendly. Wonderful family owned place.
SEAN CVery nice and helpful staff!
Jason ZHonestky i did not see or witness anuthing that needed or required any assiatamce ....Went as smooth aa couod be
Sean FThere should be more than 1/4 tank of gas in a 26' truck when the customer picks it up.
Noelle LI only needed the trailer for 24 hours. However, the rep told me that U-Haul didn't rent it by the day. When I asked what he meant, he replied that the feeI paid allowed me to keep it for 48 hours whether I needed it for the whole period or not. Furthermore that a lower price for a shorter period of time was not an option.
Nicholas PEasy drop off process
Bruce KEveryone was nice and professional and everything was excellent.
Lisa GBest service ever.
KEVIN SCircle S are awesome as always !!
jonathan wQuick check-in, had help loading. No issues.
Michael MEasy to get and return friendly place to pickup from trailer was perfect for what I needed . Thanks
John S