I returned the truck to Citgo, no qualified person there to check in the van, no receipt available, no way to return boxes, would not give me anything in writing regarding the return. Received receipt next day thru email. Due a credit for mileage...rate was based on 788 miles, only went 688 or so, I think.
Leslie B.
Customer Reviews for Citgo Food Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Avoid U-Haul
James C.Thanks!!
sterlina J.It was an older truck, the windshield had a crack when renting that wasn't visible when inspecting. Hidden by the wipers.
Stephen M.right off hwy, gas station, sm parking lot but thankfully have lots of experience w/UHauls and could navigate area.
MINDY B.Drop off app doesn't work
Cole B.Make sure it's running properly. The truck has an exhaust leak and it was really loud.
Jennifer M.The A/C didn't work, but they were kind enough to give us another unit. Do a complete check on the equipment when it is returned, so as to not run into this problem again.
MARIA B.Good customer service
ALBIE N.The truck was given to me with 1/2 tank of gas, its impossible to bring back at 1/2 tank of gas and no credit for 25 of extra gas in truck. Sad
DANIEL W.My experience was pleasant and the clerk was knowledgeable and courteous.
EUGENE F.Excellent turn in. Very nice staff!
Daniel C.We have used Haul several times over the past few years. The only complaint I have is that this is the second time I have requested/reserved a 20 ft. truck only to go pick it up and have a 26 ft truck instead. We really did not want such a big truck because of it being more difficult to drive.
JACK W.Quick drop off
Carol M.Nothing.
STEPHANIE P.Excellent customer service and friendly atmosphere.
BILLY M.Bad customer service Very rude,not friendly not coming back to that location 😒 as a customer we got more options and I think we deserved
SILVIA M.Quick service. Friendly staff.
JACOB G.everything was great, thank you
steven H.Truck was ready when I arrived and the transaction was smooth and timely. Keep doing what you're doing. Thanks for a Great experience.
DONALD K.Great service!
dirce H.Needs better signs
Brian D.I needed to move some patio furniture from one location to 5 miles down the road to another and the uhaul location is half a mile from where I picked the uhaul up at. There were 2 trucks on the lot, one had a sign in window for $19,99 and the other had no sign. I inquired about the $19,95 truck for a 1 hr rental and was told it was already taken. So I ended up with the bigger truck which cost $39.95, used approx a gallon of gas, went 11 miles total, had truck for less than a hour, and paid $60. The price was horrible. The reps were nice so I guess that made up for it.
jonathan C.N.D.
Mark P.The cashier was very short about all information and just kinda threw the keys at me and said put gas in it before it comes back. The inside also smelled horrible.
Jerica P.U-Haul should give some kind of discount for disabled veterans. Even if it's just a Discounted hand truck rental.
Stanley W.Need to be more Informative to the customer about all the changes. As a customer I was not treated very well for the second time. If you would like to discuss in more detail. You can contact me. Thanks
david C.Didn't have the 26ft truck I reserved had to get a 10ft so my miles where doubled. Rip off
Cody P.It was great. Easily checked in and out. Loved being able to fill the truck and drop off at same location.
Mary Q.Too busy of a location, not a good place in my opinion
Corey E.Nothing the service was wonderful!!!
Eddie W.1) Have the reserved equipment available at the location confirmed and at the reserved pick up time. 2) Charge the customer only for the equipment reserved and confirmed.
AUSTIN B.The truck box leaked water. Not sure who is supposed to check that. Probably where it was last repaired.
John B.Awesome service
Hector Alexis C.Excellent customer service at this location.
William H.The check engine light was on. The operator did not check the truck at the end. I got email late lastnight about my charges. He charged me for my usage and the person after mine. I am livid.
Melissa S.The truck I rented was nasty inside and out. Had a horrible vibration in the transmission and front end. So bad that it shattered some glass that we had wrapped up in soft blankets with dividers and tons of cushioning on both sides. I figured that a piece of furniture had to have vibrated over and crushed it from all the severe vibrations above 15mph.
JEFF E.Unfriendly and unknowledgable staff. Truck was in poor condition. Brakes were shot, steering column was shotty at best, and truck was dirty upon pickup. I'll be using another carrier next time.
james K.The drop-off location was a rundown little convenience store with a proprietor who was more concerned with selling lottery tickets than inspecting and receiving the trailer I had rented. She simply said to just write down my name and phone number on a post-it note and they would contact me if there were any issues.
Harvey H.The check engine light was on the whole time. It sounded like the truck was going to quit on me once. We couldn't even use the dolly. The light in the back did not work. So we had to use a flashlight. I don't remember spending that much in the past. And I have moved a lot.
AMANDA B.The uhal leaks most of my stuff got wet and they charged me $30 more than what they said it would be
Joseph M.Nothing, drop off at this location went smoothly.
Rusty W.I requested a 26 ft truck over 2 weeks in advance to another location and was sent 20 miles away to pick up. Then when I go to pick up, my truck is blocked in. The woman working asked me to move the trucks around to get to my reserved truck, even though there was a truck of the same size that could have been driven right off the lot.
Sean K.