Customer Reviews for Citizen Storage Fenton South LLC
(U-Haul Neighborhood Dealer)

573 évaluations

3144 Copper Ave   Fenton, MI 48430

(810) 714-0458

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : 11h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(810) 714-0458

3144 Copper Ave
Fenton, MI 48430

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : 11h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Ken, showed me precisely where to park the equipment and printed a full receipt which closed out our rental.

DavidM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond H. 
Évaluation :
5

we rented a 6x12 trailer and I have to say the service at the Fenton, MI location was above excellent....very friendly and helpful !!! Would highly recommend this location!

Ron L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JILL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan H. 
Évaluation :
5

Kenn was great - helpful and fast!

Steven C. 
Évaluation :
5

This company and location made it affordable and a pleasant experience! Merci

Dale P. 
Évaluation :
5

The truck was a POS. It was 13years old and had over 150k miles on it. The truck was so loud you could not hear the radio or have a conversation. The steering was also an issue as the ball joints and linkage were completely worn out. I drove 400 miles in this miserable worn out tin can and I got charged 0,99 a mile. The location and people were very nice but the equipment was just too old and worn out.

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darwin B. 
Évaluation :
5

Kenn was great!

JOSEPH LEO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
1

We arrived, texted the number on the door during business hours seeking help. We waited and no one arrived. I then tried online and was taken to the keys of a 26 ft truck (when I reserved a 17ft). We figured it was the only one available so we took it. While driving 30 min into our destination, we received a voice mail message of a man named Ken (citizens storage in fenton) yelling at us that we took the wrong truck. He was very unprofessional. I called him back right away and apologized, explaining that we tried to find help. He apologized for yelling at us and when I offered to return the truck, he said “no, it's not your fault. U-haul screwed this up. They have to fix it”. I then received my receipt and was charged for a 26 foot truck. This is so wrong on so many levels. I am requesting a full refund. This was extremely stressful. Sean Dickens and Stephanie Dickens 810-875-8826

Sean D. 
Évaluation :
3

We sat on the side of the highway for 2 hours waiting for a tow truck. The truck overheated and when the tow truck showed up he said the coolant was complete empty and had to add 5 gallons of coolant. He said it was bone dry. What should have taken us a couple house to move was an all Saturday day event. What makes it worst is we have a trailer but wanted to make it easy and do it in one trip so we decided to rent a Uhaul. So much for that. We will probably never do that again

Santiago Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stuart P. 
Évaluation :
5

The service was great. It was a good experience. I have no suggestions.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Ken was awesome & very helpful! Answered all my questions and made everything easy

Sheree H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
4

Windshield was not clean and there was no washer fluid. The staff was excellent and did everything to satisfy our needs. Je les recommande.

Kim M. 
Évaluation :
5

No issues; Ken and crew were personable and helpful.

Tom T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Staff was very friendly, focused on what we needed to do, and got me in and out quickly. Will absolutely use again.

Eric K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kieran H. 
Évaluation :
5

Fix your dang uhual web site

David T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

Very nice gentleman checked us in. He was very helpful and made a great impression for the location/company.

Ryan S. 
Évaluation :
5

The easiest rental ever; I reserved online, went to the location, was a little early - but the gentleman was pleasant and everything was there ready and waiting. The process took less than five minutes. I was able to get in the road and go!

Tammy R. 
Évaluation :
5

All good, but I was suppose to have a 1/2 tank of gas it was was less that that.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

The 6x12 trailer worked out very well. It was easy to pull. It was Clean and well maintained. It would be nice to have a Jack stand available. Me

Kirsi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAN EUGENE C. 
Évaluation :
5

Excellent service à la clientèle.

Ken G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary K. 
Évaluation :
5

KENN, was fabulous to work with. Thank you Kenn

Deborah S. 
Évaluation :
1

My husband reserved the truck and spoke with a representative to confirm the time of 8 AM. The nice man said there was a brand new truck with 0 miles ready to go at the Weslan facility at 8 AM. On Saturday, the date of our home move they called at 7 AM to tell us we cannot get the truck until 1215. We had several family members and friends moving us and everyone was delayed and it was a complete disaster. We called about half an hour later to tell them we would be there at 12:15 and they proceeded to tell us the truck was already sold and we would need to drive to Fenton to get the truck. We proceeded to have to drive about 40 to 45 miles to pick up the truck to bring it all the way back to Canton. At the store they still wanted to charge us the full amount and just give us a small discount. We had already been told we would only have to pay for gas because of the mixup. The experience was literally headache after headache dealing with people who are incompetent and do not honor what they say. We will never use U-Haul services again. Our moving day was hectic and stressful and it is completely ridiculous and I'm honestly flabbergasted at how terrible are treatment was with multiple representatives at U-Haul.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

employee who helped us was very informative and helpful.

Andrew W. 
Évaluation :
5

Extremely courteous. Would recommend.

LOUANN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mackenzie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerwin L. 
Évaluation :
4

Location was convenient and clean. The gentleman employed at this location did not offer any physical help during the return. We parked and disconnected ourselves with no physical check of the equipment and when we told him the trailer we returned was parked on a slight incline and rolling away he suggested we fix it. This location needs someone willing to physically move from his seat.

Katherine M. 
Évaluation :
2

Trailer lights didn't work tried using it with 3 different vehicles including a brand new 1 week old silverado still didn't work called in to let them know and no one returned my call. Wasted $85 on a rental I couldn't even use due to no working lights

April S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRASANNA G. 
Évaluation :
5

The manager is too notch. One of the best customer service experience ever! When I needed an extra day, they were more than happy to oblige. Will be recommending to all.

Lucas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

The person did a great job at the drop off sire. I would recommend this location.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis J. 
Évaluation :
5

Great customer service !

Kelly P. 
Évaluation :
5

Great customer service!

jeanne E. 
Évaluation :
5

Employee was very helpful.

Robert C. 
Évaluation :
5

Trash left in cab of truck. NO AIR CONDITIONING!!!!!

Mathew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOU ANN D. 
Évaluation :
4

We had a wonderful experience renting a U-Haul truck from Kenn at Citizen Storage Fenton South. We plan on always renting the U-Haul trucks from this location....it's the best and many thanks to Kenn!!!

LAURIE LYNN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

The exact opposite of my truck pickup. Kenn was more than helpful and would recommend him to anyone in need of storage of facilitation of it.

Paul G. 
Évaluation :
2

My need was fulfilled. However, I have not ever rented a vehicle and did not realize the mileage charge was not covering the fuel. I would have filled the tank to return if that had been mentioned. Also, the service help told me to put my car behind the storage facility gate and I could drop off my truck and the gate would be left open. The gate was not left open. I waited for close to 40 minutes for her to return, I was lucky a storage customer opened that gate and I was able to leave. It was not explained to me that when you put your keys in the overnight drop box, there is nothing logging that you returned to the truck. So the computer could be charging you late fee's without your knowledge. Again, my need was fulfilled, the service was fine. There are little details in the fine print it is important to read. I was not charged anything extra. I would use the location again. The van I used was fantastic for the need. I will be smarter about pick up and drop off's next time and fill the tank for the fuel used.

Jessica T. 
Évaluation :
1

This experience was terrible. We had an 8:00pm 24/7 pick-up. We get there at 8, do everything through the website and never got the text code for the lockbox. We call customer service and it is 40-50 min hold. We held for an hour and 7 min before we decided to go home and forget it. We then got through to someone 2 hours later who then sent the code. We didn't have the dolly we paid for in the truck. Worst experience and such an inconvenience and waste of time

Eric P. 
Évaluation :
4

Second driver link didn't work. They added insurance without asking.

Dan D. 
Évaluation :
5

Nothing. The entire experience was simple and efficient. Fortement recommandé!

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Ken at rhe Fenton Uhaul does an over the top service with his rentals. He is aways helpful and accommodating. Ken possesses a can - do attitude. I recommend Fenton Uhaul to all friends and family. Great Job Ken!

LYNNETTE MARIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE R. 
Évaluation :
5

Overall experience was good. Equipment was ready and service was fast and friendly. Inside of trailer was a little dusty and wet, from recent rain, but was easily cleaned before loading and was not an issue.

Dale D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

This location is amazing, the truck was so clean and brand new. I needed the truck for 2 days not a problem every where else I had to request it and maybe or maybe not but here this guy said no problem and if I had any questions or needed anything just call me. That right there has me set on this location for future needs. He will be the first I call when I need to rent equipment again. Thanks so much for making my move so much easier was stressed out my mind but you made it go easy and had no worries. Truck drove like a dream you can tell they put a lot of pride in there equipment.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey T. 
Évaluation :
5

Ken was awesome! Super helpful and very knowledgeable about moving and storage needs.

Melissa M. 
Évaluation :
2

Will be good if the return location staff reply or call back. Will be good if U-Haul national contacts are knowledgeable abput return protocols at specific locations. We had to guess and thankfully the return process was smooth.

PRASANNA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Loved that we could drop the trailer off when we were ready. Only problem was that I couldn't take pictures using the app on my phone.

Cam B. 
Évaluation :
5

This was not the location that I asked for I made my reservation months in advance.

Thomas Q. 
Évaluation :
1

Agent claimed and marked the contract as the tank was full. It was 3/4 full. He told me that if it was filled when I returned it, I would get charged. Uhaul owes me money back from the extra $15 I put in gas.

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Gosh. No thoughts for improvement. Ken Mercier and Xylena Redmond both provide amazing customer service. I am very thankful for their care and helpfulness.

Kathleen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna W. 
Évaluation :
1

$29,95 but then an additional $20 for something..?? Then I thought 29 CENTS per mile.. No!! 99 cents per mile!!! Not at all what I expected!! Will not rent from U Haul again!!!

deborah R. 
Évaluation :
3

Still waiting for my cash back from the reservation guarantee. Don't charge $75 for LITERALLY 2 gallons of gas.

alexis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James O. 
Évaluation :
4

Easy to reserve online. People at location were great. I was on the road fast. My go to for quick, no hassle trailers.

Joe G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
3

Parking was limited trucks lining driveway No place to turnaround

Douglas H. 
Évaluation :
5

It was great.

Jadwiga R. 
Évaluation :
5

This was a great experience, great customer service and a nice u haul van for our move. Fortement recommandé!

Brandy H. 
Évaluation :
5

Ken at the Copper Avenue location was a life saver!!! I had a reservation at the Leroy Street location originally and I showed up early hoping to possibly check in early but NOBODY ever showed up! I called 4 times trying to find out what was going on! My last phone call in they suggested I go to the Copper Avenue location. I am so happy with the service I received from Ken. I had 4 men on the clock waiting to help me move. Ken quickly and very apologetically helped me out. He was very busy but got me on the road very quickly! My suggestion would be to get some extra help for this location! It looked like the gentleman there, Ken, was running the whole show by himself. He did an exceptional job but was running from one location all the way back to the office because there was no receptionist at the desk. Will definitely be going back to this location in the future because of the EXCEPTIONAL SERVICE!!!

Becky J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A. 
Non les évaluations ont été soumises pour cet établissement.

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