Évaluations des clients City Center Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de City Center Mart

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Marisol B. le

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Le client n'a pas laissé de commentaire.

Dary Nangelly T. le

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Le client n'a pas laissé de commentaire.

Nelson G. le

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Way better customer service! Waited over 2 hours to get a simple pick up that had already been pre ordered online.

sallyann F. le

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the store representatives were rude, they closed their ups location early, and I was charged an extra day for my rental because there was no key drop box.

Ahmad I. le

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Everything is excellent everything is OK very good be able to deal with

OBIORAH E. le

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Great and Awesome ?? always

Erwin M. le

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Le client n'a pas laissé de commentaire.

Adnan J. le

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Just keep up like that

OBIORAH E. le

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All is excellent!!!

Alan F. le

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I received no receipt. I did not get the $25 off for cleaning the truck. I rented the truck for 3 days. I turned it in less than 24 hours. I received no credit for this. I wanted a van, I got a 10' box truck. Was told we don't like to use the Vans for one way trips. Not a very happy customer.

deborah N. le

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Le client n'a pas laissé de commentaire.

Miguel V. le

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Le client n'a pas laissé de commentaire.

Martin W. le

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Where scary location with rift raft, drunk hanging around the station where we went.

alyce M. le

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Le client n'a pas laissé de commentaire.

william Z. le

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Was in wayne NJ they told me the closest uhaul for a tow dolly was 40 min away in tuxedo ny So I drove up there only to find out they did not have one available. I called back and they told me the nearest one from there was in Paterson New Jersey..... Which was only 10 minutes away from my starting location and wayno Jersey. Unbelievable!

Richard R. le

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This location was not close to my home. Big pain driving around in downtown Patterson. Location @ convenience store meant that I had to wait for the guy to check out other people buying drinks and smokes. Nothing to do with this location, but this was the third location I was told to p/u the trailer in just 24 hours. Quite a pain.

walton R. le

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Le client n'a pas laissé de commentaire.

Stephen Z. le

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No issues, surprisingly easy pick up and good polite service.

Rebecca B. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Le client n'a pas laissé de commentaire.

Shontell S. le

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Le client n'a pas laissé de commentaire.

Cherise A. le

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The guy at the register didn't know what he was doing I got the truck on Sunday and he tried to charge me a 1.99 a mile when on Sunday it's only 99 cents then they charge my car to separate times

Nicholas D. le

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Gave me the wrong contract, could barley speak English so when I had an issue it was nearly impossible for me to explain to them because they didn’t understand. Changed my pick up location 2 days before thru email. I was asked when I made my reservation if I wanted a call or text or email if changes were made. I said text or phone. Of course I got an email and missed it. Why ask? Terrible worst experience ever

Anthony L. le

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Le client n'a pas laissé de commentaire.

jafferson A. le

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Le client n'a pas laissé de commentaire.

Amanda D. le

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This was a terrible experience that I would like to speak to someone about live. I requested a truck in one location, and they sent me to a different "location", which wasa gas station in a very ad neighborhood. The gentleman at the gas station was rude and dismissive and didn't help me at all with the truck. He handed me the keys and I had to try three different trucks to see which one the key fit in. When I unlocked the right truck I found A MAN SLEEPING IN IT. He grabbed all his belongings and jumped out, leaving behind all his garbage (and chicken bones!) that the gas station employee later tried to charge me for. The truck was a hunk of junk. On the first bump I hit, the crank handle for the passenger side window just fell right off and I couldn't get it back on. The AC didn't work, and the power steering was basically non-existent, making it extremely difficult to drive. Please have someone contact me ASAP to discuss this situation. There are several pieces of this story that could have resulted in me getting hurt.

Jose R. le

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Le client n'a pas laissé de commentaire.

Keivon H. le

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I ordered a dolly to come with it and the location didn't have anymore. Also, the person who was supposed to do the contract seemed irritated that he was being contacted towards the person working in the store for some reason even though we booked that time.

Ehab Q. le

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Le client n'a pas laissé de commentaire.

Rodrigo P. le

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Very helpful and straightforward forward fast service. Definitely recommended.

Richard T. le

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Have the trailer at the location where the reservation is made.keep the people begging for money off the property.

Krystal B. le

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Great service!

claude T. le

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Just keep up the good work

Seth S. le

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It is a busy location, but not for uhaul. It is a multi purpose shop and people are there to make Bodega like purchases, which can keep the clerk busy doing multiple transactions. But definitely not a line for uhaul in front of you. The process is up to date.

Chris D. le

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Shut down location. Service was poor, apparently English was not the prefer method of communication but rather grunting and pointing at things. Had easier time hooking up trailer my self then relying on the help of employees to guide the truck to the trailer. Not to mention the drug addicts hanging around begging for money. Avoid location at all costs.

Diana S. le

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U-Haul Computer system was down. Truck felt like it was going to die out on me at times. It was clean, but the engine made a bad sound when accelerating. I was charged for gas even though I returned truck with more gas than when I left. The location did not have supplies I needed.

JONATHAN A. le

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Le client n'a pas laissé de commentaire.

Harris H. le

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Le client n'a pas laissé de commentaire.

Taher A. le

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Did not get dolly or blankets. Very nice owner and he tried to help, but they don't have a callback number so they originally cancelled my reservation and was a headache and a mission to start a new one.

Tawana M. le

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I only utilized the truck for 1 day and felt I should have been reimbursed a portion of the cost for early turn in.

pedro G. le

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Good customer service

Franklin M. le

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Nobody was there when I went to hand the equipment in the said I handed the equipment in 25 mins late which I did not and I got charged twice this place is a scam stay away from this place

Alan C. le

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Le client n'a pas laissé de commentaire.

Hipolito P. le

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This location is a contractor of U-Haul not a 100% uhaul store. But they serve the purpose for the customers with a little dificulties.

TATIANNY M P. le

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Nothing ??

Freddy D. le

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This location was great, the guy there he was the best with a great customer service

Bobby H. le

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Le client n'a pas laissé de commentaire.

Miguel B. le

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Le client n'a pas laissé de commentaire.

Joselina N. le

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Very convenient area

David H. le

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Le client n'a pas laissé de commentaire.

Julietza S. le

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Le client n'a pas laissé de commentaire.

Jose O. le

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Le client n'a pas laissé de commentaire.

Melaine M. le

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Le client n'a pas laissé de commentaire.

Sharon S. le

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The manager is a very poor customer service rep. He

JASON L. le

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I have made a complaint on this location and was promised by head quarters it will be resolved.....still waiting on a response .....

neetu B. le

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Le client n'a pas laissé de commentaire.

Thanairy E. le

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I did not use this uhaul! The fact that my name and email address are constantly being used for others is ridiculous! This is the 2nd time this location has used my information for other peoples uhaul use. I want my information taken out of the system.

kashia P. le

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Le client n'a pas laissé de commentaire.

Tesynia T. le

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Be clear about any upfront fees and charges.

Maria P. le

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Le client n'a pas laissé de commentaire.

ERNEST O. le

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All customers are not the same.

Charles Y. le

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Le client n'a pas laissé de commentaire.

Tandra B. le

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I received a call from the Store owner about 8am asking me if I’m still picking up the truck. I said yes I arrived 10 mins after the call only to find out the truck was not ready and did not have gas. I waited for nearly 30 mins for something a signed up for for self check out. Not a good location at all.

Douglas L. le

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First I had a wait for one and a half hours for my rental which caused conflicts in my schedule, Second when I returned the truck the guy accused me of putting a big gash in the side of it which caused a big argument so because of that I will never rent a U-Haul truck the rest of my life. U-Haul should seriously consider reviewing the operations of that location

katherine F. le

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Le client n'a pas laissé de commentaire.

Regon P. le

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Poor customer service. Returned truck with required amount of fuel. Employee was insisting that I add $2 more. I refused. Had to take a picture of the fuel gauge to cover myself. Regular uhaul customer. Never again at this location.

ERNEST O. le

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Show some Love!!! and Understanding

Jose Y. le

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Keep up the good work! Mr. Mohammad Atwal was very friendly and attentive, even while assisting other customers. I will definitely be doing business with this establishment again. Thank you for your services Jose

Vanessa R. le

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Le client n'a pas laissé de commentaire.

CARMEN T. le

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They need better customer service. The guy is TOO slow. I wouldn't go there again.

edgar B. le

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Le client n'a pas laissé de commentaire.

wesley W. le

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The truck was filthy my hands stuck to the steering wheel and the windshield was a mess. The people at that location didn't clean anything. As far as the business part I was given an invoice for 303.00 for a one day rental which I refused to pay and after wasting my time for over a half hour it was fixed. Overall yesterday dealing with Uhaul sucked. Not happy with Uhaul and the product condition. PS the truck needs mechanical work trans does not shift correctly and steering is lose. You need to pay attention to detail. I feel like I got ripped off

Andee D. le

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The location was hard to maneuver a large truck and lack of communication.

Ken H. le

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Le client n'a pas laissé de commentaire.

Theodore C. le

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Le client n'a pas laissé de commentaire.

Samantha L. le

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Le client n'a pas laissé de commentaire.

Natalie M. le

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There is nothing positive about this location. It felt unsafe, the one person there did not know how to handle the uhaul drop off. It is absolutely unacceptable that your company is associated with this location.

Anthony M. le

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Le client n'a pas laissé de commentaire.

Steve V. le

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Le client n'a pas laissé de commentaire.

david G. le

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Le client n'a pas laissé de commentaire.

MICHAEL F. le

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Le client n'a pas laissé de commentaire.

Kelvin A. le

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Le client n'a pas laissé de commentaire.

norma A. le

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Le client n'a pas laissé de commentaire.

Samuel R. le

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Le client n'a pas laissé de commentaire.

michael P. le

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At least he knew what he was doing

Stan H. le

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I rented in saddle brook and got set to Paterson no to pick truck then to north Bergen to pick up auto transporter was not happy about that

Aleisis V. le

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Nothing

barbara R. le

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Le client n'a pas laissé de commentaire.

Phillip P. le

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Uhaul instructed us to drop off the truck before 10:00 pm at an inner-city location. It was hard to find the exact location as there was no sign to indicate it was a Uhaul center. We arrived around 9:00 pm, but the gas station (booth) was closed. There was no dropbox. It was a frightening location. My children were crying because they saw how dangerous it was to be in this area. Bad experience.

Eugene P. le

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Le client n'a pas laissé de commentaire.

Luis C. le

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Le client n'a pas laissé de commentaire.

Robert B. le

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too hard getting in and out of paterson nj unless you live there

THANAIRY E. le

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Le client n'a pas laissé de commentaire.

Nehru W. le

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Le client n'a pas laissé de commentaire.

Elizabeth P. le

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This is a convenience store and it's busy with customers waiting in line to pay for store items. The clerk has to juggle between renting the trucks and taking care of his other customers. The clerk also had a hard time using UHAUL rental software.

TIMONI G. le

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Le client n'a pas laissé de commentaire.

PETRUS R. le

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Le client n'a pas laissé de commentaire.

Alexander L. le

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Le client n'a pas laissé de commentaire.

Arthur P. le

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Tried to charge me $50 dollars for gas as the truck was just below the 1/4 tank level. Location is at a mini mart were there are gas pumps. Only one person working that day and it took over an hour to finish the paperwork for returning the vehicle. Also, did not like multiple pan handlers asking for money every time I walked outside to do business with this location.

Pablo C. le

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There was a new associate handling the check in/out for the rentals. However, he did not know a password to approve my check out. I took him 20 minutes just with me. Thank God that I was the only one that needed to rent a truck. I almost cancelled the reservation this was ridiculous.