They made this easy. First time I have used them and will do again.The staff was very knowledgeable, efficient & helpful. Thanks for working with me.ANTHONY P.
Customer Reviews for City Storage Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Fitchburg, MA 01420
(Rt 12 N)
Services dans cet établissement :
- LundiDe 9 h 30 am à 5 pm
- MardiDe 9 h am à 5 h pm
- MercrediDe 9 h am à 2 h 30 pm
- Thur–FriDe 9 h am à 5 h pm
- SamediDe 9 h am à 2 h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
That drive towing a 5Ã-8 trailor across country was the WORST experience of my life. There was damage around the driver side wheel well when I picked it up and that should have been the RED flag. The trailor towed like a lead weight and was causing me to spend double the amount of gas I was estimated at with my truck. The axle clunker every once in awhile, but I was under time constraints to get from Massachusetts to Washington state. The axle locked up on a bridge with a left handed corner. I went to pick up speed to make it up a slight hill and that left wheel locked up and cam right around and sent me into the guardrail on the opposite side of the road. With heavy front end damagedamage. I will NEVER use you or tell anybody to use you. I am spreading the word on your junk equipment!!!jason B.
Le client n'a pas laissé de commentaire.Thomas R.
Excellent personnel.Rodolfo L.
Uhual associates at this location were great. We were given a brand new truck, so no prolems there.Suzanne W.
Le client n'a pas laissé de commentaire.AMIT S.
Real good experienceRichard C.
Le client n'a pas laissé de commentaire.Dan P.
Le client n'a pas laissé de commentaire.Jose G.
Uhaul maintenance needs to lubricate the rear lift door hinges and locking latch. As the truck I rented the door was very difficult to open and close. I took it upon myself to lubricate all working hardware and it was better but still not the way it should work.fitchburg H.
Le client n'a pas laissé de commentaire.pauline A.
Le client n'a pas laissé de commentaire.MARY LEE B.
The help that I received from movers was excellentYVONNE A.
The car carrier was major bent, made it run offset down the road. I guess it was OK, tires lasted. No one told me this before I picked it up. Also, U-Haul needs to handle a situation where you pay for the truck and get the keys, then drive it off the lot 2 days later. You tried to charge me for 2 days when I didn't even have posession of the equipment.Dan P.
Easy check in and return. Worked like a charm.Margaret O.
Le client n'a pas laissé de commentaire.Timothy M.
Unfortunately I could have gotten all the equipment at this site, if I had called them first. Sad that the reservation process was such a mess, and I was lied to about where equipment was.Dan P.
Josh was extremely friendly and professionalclark H.
Le client n'a pas laissé de commentaire.Anthony D.
where we rent the truck a professional treatment.Felix C.
Le client n'a pas laissé de commentaire.witson S.
Le client n'a pas laissé de commentaire.norma P.
This is not about the location in general but uhaul was extremely disappointing on the whole from messing up my hitch installation and nearly ruining my brand new suv to renting me a trailer with tires that desperately needed replacing for a 1500 mile trip and nearly killing me.Nicole S.
Diana couldn't have been better. She was awesome from start to finish!!!PEDRO ANTONIO H.
Le client n'a pas laissé de commentaire.Marco B.
Everything was excellent!Michael R.
Le client n'a pas laissé de commentaire.Jordan D.
100 % Recommended. Diana and Josh are awesome!!JANET V.
Customer service was excellentmichael D.
Great location and service.Tony T.
Le client n'a pas laissé de commentaire.Mike C.
Customer service was the best I've ever experiencedstacy V.
This store was amazing. Their customer service was excellent and they made the stress of moving a lot easier to manage. Thank you so much!Chloe N.
Le client n'a pas laissé de commentaire.Elizabeth C.
The only issue I had was there wasn't anything. L early stated about one way trucks not being guaranteed so I initially was told I would not have a truck after reserving it 3 weeks in advance. This location was really out of the way even though the people there were great.Madeleine B.
Le client n'a pas laissé de commentaire.rosaira M.
Customer service staff although very busy, was very attentive.Jennifer A.
Le client n'a pas laissé de commentaire.brenda T.
Le client n'a pas laissé de commentaire.Alexandru S.
Le client n'a pas laissé de commentaire.CHRISTINE L.
Lady is always sweet also gets you in and out fastJavier M.
Le client n'a pas laissé de commentaire.TROY S.
Le client n'a pas laissé de commentaire.Chris T.
The truck hd the check engine light on also had a wiring problem with the lights and the fuel tank was leaking fuel with all this problems they still rent me the truck. Some of this problems o didn't notice until i was 5 hours away from location and the truck was full of stuff. Im very upset about this.selvin P.
Le client n'a pas laissé de commentaire.jessica F.
Everything was good help me out through the process all week thank youBRUCE G.
Le client n'a pas laissé de commentaire.WILLIAM C.
Le client n'a pas laissé de commentaire.JANET V.
Le client n'a pas laissé de commentaire.IRAN C.
The manager is first rate, helpful and pleasant to work with. This is not my first time renting from this location so I'm happy to return.RAYMOND A.
Good location for pickup and dropoff. Gas station conveniently located across the street for filling up before dropping off. The staff was really friendly and helpful with my last min booking of the U-Haul and early pickup. Highly recommend them.Linda A.
Le client n'a pas laissé de commentaire.kathrine V.
Thank you very muchRichard C.
Le client n'a pas laissé de commentaire.Jessica S.
Le client n'a pas laissé de commentaire.Aldrin A.
Manager was very helpful, reached out to me prior to pick up of vehicle to answer any questions with registration.Garry D.
Le client n'a pas laissé de commentaire.Jeffrey M.
They were very helpful with the reservation and also helped getting another matter cleared up.Beatrice L.
Get power lift tailgates on larger trucks!!!!!JOSEPH B.
Always super friendly & efficient at this location on rte 12 in Fitchburg.Rebecca D.
Open earlier.Jason L.
The woman who was working (I wish I had gotten her name) was incredibly nice and helpful!! I would absolutely recommend this location to anyone who needs a UHaul.Caila R.
Parking is limitedBrenda C.
No improvement needed! Diana & Josh ARE 2 AMAZING people. Excellent excellent very professional. would not change them for nothing. VERY HAPPY AND PLEASED ALWAY with there service 200 %. Highly recommended location for sure. City Storage Inc 655 Water St Fitchburg, MA 01420JANET V.
Excellent, professional staff!Brian j M.
Le client n'a pas laissé de commentaire.Arila B.
Le client n'a pas laissé de commentaire.Robert K.
There was not any equipment at all and we need some. Just a suggestion.Ludwig P.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Claire N.
Everything was great! Liked the text reminders.Rebecca B.
We caught the attendant as he was closing up but he stayed around in the rain for the return.Oren L.
Le client n'a pas laissé de commentaire.Mauricio G.
Le client n'a pas laissé de commentaire.EstelleLaure O.
Location needs a major upgrade . Poor parking and very run downThomas L.
Le client n'a pas laissé de commentaire.linnea P.
The App return process was difficult and I was unable to do it, so was charged. And there was no indication of the App process upon returning. We were simply told "put the keys in the return drop box".betty K.
I can't say enough good things about the quality of service we received from the people at this location. I left two messages with questions and received call backs within minutes. They made sure everything went flawlessly with our move.Theresa H.
Deanna and Josh were amazing and very helpful. i recomend 100 % this location.Gisselle T.
Le client n'a pas laissé de commentaire.Jeff L.
Best U-Haul location ever, and I've moved MANY times. Professional, clean, friendly, and not just competent but intelligent.Chris H.
Nothing.U have a excellent service.Thank u.Josue N.
Office Manager Deanna was a pleasure to business with / very helpful.joseph C.
Everything was excellent...the staff went above and beyond to give a great experience...Tina V.
Not a thing you guys make your customers happyMONICA M.
Excellent great !!MINELLY C.
Friendly and very helpful staff.Michelle F.
Le client n'a pas laissé de commentaire.Cynthia B.
They were very fast and organized and they found my issue with being over charged.Daniel P.
Le client n'a pas laissé de commentaire.JOSEPH B.
There was no windshield washer fluid this time but the inside of the truck with Siri clean this time but the inside of the window on the driver side needs to be cleanedGAYLE L.
Better snow removal. Clearer signsSamantha C.
The employee (Josh) was exceptional.RAYMOND M.
Le client n'a pas laissé de commentaire.ELWIN P.
Le client n'a pas laissé de commentaire.CESAREO O.
Keep doing what your doing😉STACEY F.
Continue with the same spirit, nice service.ASKAH T.
The man at the counter ( unfortunately I didn't get his name ) but I am very impressed with his manners and professionalismNicole R.
Very good customer service. Easy to reserve. Would definitely recommend to othersPrivacy R. | Premières impressions
Very quick and easy to reserve. Good customer service upon arrival at the unitPrivacy R. | Premières impressions