They made this easy. First time I have used them and will do again.The staff was very knowledgeable, efficient & helpful. Thanks for working with me.
ANTHONY P.
Customer Reviews for City Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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That drive towing a 5Ã-8 trailor across country was the WORST experience of my life. There was damage around the driver side wheel well when I picked it up and that should have been the RED flag. The trailor towed like a lead weight and was causing me to spend double the amount of gas I was estimated at with my truck. The axle clunker every once in awhile, but I was under time constraints to get from Massachusetts to Washington state. The axle locked up on a bridge with a left handed corner. I went to pick up speed to make it up a slight hill and that left wheel locked up and cam right around and sent me into the guardrail on the opposite side of the road. With heavy front end damagedamage. I will NEVER use you or tell anybody to use you. I am spreading the word on your junk equipment!!!
jason B.Same
Steven S.Excellent personnel.
Rodolfo L.Uhual associates at this location were great. We were given a brand new truck, so no prolems there.
Suzanne W.S.O.
Gamalier M.Real good experience
Richard C.Uhaul maintenance needs to lubricate the rear lift door hinges and locking latch. As the truck I rented the door was very difficult to open and close. I took it upon myself to lubricate all working hardware and it was better but still not the way it should work.
fitchburg H.The help that I received from movers was excellent
YVONNE A.The car carrier was major bent, made it run offset down the road. I guess it was OK, tires lasted. No one told me this before I picked it up. Also, U-Haul needs to handle a situation where you pay for the truck and get the keys, then drive it off the lot 2 days later. You tried to charge me for 2 days when I didn't even have posession of the equipment.
Dan P.Easy check in and return. Worked like a charm.
Margaret O.Unfortunately I could have gotten all the equipment at this site, if I had called them first. Sad that the reservation process was such a mess, and I was lied to about where equipment was.
Dan P.Josh was extremely friendly and professional
clark H.where we rent the truck a professional treatment.
Felix C.This is not about the location in general but uhaul was extremely disappointing on the whole from messing up my hitch installation and nearly ruining my brand new suv to renting me a trailer with tires that desperately needed replacing for a 1500 mile trip and nearly killing me.
Nicole S.Diana couldn't have been better. She was awesome from start to finish!!!
PEDRO ANTONIO H.Everything was excellent!
Michael R.100 % Recommended. Diana and Josh are awesome!!
JANET V.Customer service was excellent
michael D.Great location and service.
Tony T.Customer service was the best I've ever experienced
stacy V.This store was amazing. Their customer service was excellent and they made the stress of moving a lot easier to manage. Thank you so much!
Chloe N.The only issue I had was there wasn't anything. L early stated about one way trucks not being guaranteed so I initially was told I would not have a truck after reserving it 3 weeks in advance. This location was really out of the way even though the people there were great.
Madeleine B.Customer service staff although very busy, was very attentive.
Jennifer A.Lady is always sweet also gets you in and out fast
Javier M.The truck hd the check engine light on also had a wiring problem with the lights and the fuel tank was leaking fuel with all this problems they still rent me the truck. Some of this problems o didn't notice until i was 5 hours away from location and the truck was full of stuff. Im very upset about this.
selvin P.Everything was good help me out through the process all week thank you
BRUCE G.The manager is first rate, helpful and pleasant to work with. This is not my first time renting from this location so I'm happy to return.
RAYMOND A.Good location for pickup and dropoff. Gas station conveniently located across the street for filling up before dropping off. The staff was really friendly and helpful with my last min booking of the U-Haul and early pickup. Highly recommend them.
Linda A.Thank you very much
Richard C.Manager was very helpful, reached out to me prior to pick up of vehicle to answer any questions with registration.
Garry D.They were very helpful with the reservation and also helped getting another matter cleared up.
Beatrice L.Get power lift tailgates on larger trucks!!!!!
JOSEPH B.Always super friendly & efficient at this location on rte 12 in Fitchburg.
Rebecca D.Open earlier.
Jason L.The woman who was working (I wish I had gotten her name) was incredibly nice and helpful!! I would absolutely recommend this location to anyone who needs a UHaul.
Caila R.Parking is limited
Brenda C.No improvement needed! Diana & Josh ARE 2 AMAZING people. Excellent excellent very professional. would not change them for nothing. VERY HAPPY AND PLEASED ALWAY with there service 200 %. Highly recommended location for sure. City Storage Inc 655 Water St Fitchburg, MA 01420
JANET V.Excellent, professional staff!
Brian j M.There was not any equipment at all and we need some. Just a suggestion.
Ludwig P.Everything was great! Liked the text reminders.
Rebecca B.We caught the attendant as he was closing up but he stayed around in the rain for the return.
Oren L.Location needs a major upgrade . Poor parking and very run down
Thomas L.The App return process was difficult and I was unable to do it, so was charged. And there was no indication of the App process upon returning. We were simply told "put the keys in the return drop box".
betty K.I can't say enough good things about the quality of service we received from the people at this location. I left two messages with questions and received call backs within minutes. They made sure everything went flawlessly with our move.
Theresa H.Deanna and Josh were amazing and very helpful. i recomend 100 % this location.
Gisselle T.Best U-Haul location ever, and I've moved MANY times. Professional, clean, friendly, and not just competent but intelligent.
Chris H.Nothing.U have a excellent service.Thank u.
Josue N.Office Manager Deanna was a pleasure to business with / very helpful.
joseph C.Everything was excellent...the staff went above and beyond to give a great experience...
Tina V.Not a thing you guys make your customers happy
MONICA M.Excellent great !!
MINELLY C.Friendly and very helpful staff.
Michelle F.They were very fast and organized and they found my issue with being over charged.
Daniel P.There was no windshield washer fluid this time but the inside of the truck with Siri clean this time but the inside of the window on the driver side needs to be cleaned
GAYLE L.Better snow removal. Clearer signs
Samantha C.The employee (Josh) was exceptional.
RAYMOND M.Keep doing what your doing😉
STACEY F.Continue with the same spirit, nice service.
ASKAH T.The man at the counter ( unfortunately I didn't get his name ) but I am very impressed with his manners and professionalism
Nicole R.Very good customer service. Easy to reserve. Would definitely recommend to others
Privacy R. | Premières impressionsVery quick and easy to reserve. Good customer service upon arrival at the unit
Privacy R. | Premières impressions