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Luis N.
Customer Reviews for City Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No improvement needed! Great experience.
David C.My U-Haul pickup location was moved twice and not communicated, reserved and confirmed pickup time was changed and location was not opened when we came to get truck. Last but not the least scheduled drop off location was changed five hours after picking up truck. All locations were further away than expected
Ivana M.Just keep on doing what you are doing. You guys are excellent.
MOSES N.Everything was easy. Setting up reservation was easy, pick was also quick and easy and lady at the desk was very friendly and helpful!
RICK R.Josh is the best! Very respectful and very understanding. Thanks
Vincent S.The self serve is not very straight forward. Ran into several technical issues both when picking up and dropping off the truck. Website would lag and not function properly. When dropping off, I Took pictures of everything , submitted, and then it asked me to take pictures again. Then at the end it just booted me out and didn't give me a confirmation that I had returned the truck by the agreed upon time which I did, I turned it in early.
Jean-Pierre R.Excellent customer service at pick up, very helpful information and clear instructions!
Sharon C.Easy quick friendly staff
Susan D.I loved working with Josh. He walked me through my options, and because of that, I rented the right equipment for the job. He was extremely professional and acknowledgeable, so much so that I will be coming back to this U-Haul location from now on!
Todd L.Very friendly and accommodating.
rick J.Online ordering was easy and pick up was easier. Awesome experience
Kerri W.Professional customer service. Clean vehicle, very nice people
Youssef W.Great people running this operation. Very efficient.
william M.The lady working the office was so nice. Great customer service.!!
Yaicta R.no one was there when I came to drop off thr trailer at around 2:30pm Never will go there again. May use another rental company
EDWARD F.Just maintain what you're doing. Good experience.
MICHAEL C.Best customer service that I have experienced in a long time regardless of industry.
michael F.The people who work there are great, and the trucks were in excellent shape, but the requirement to use the app to pick up did not work well for me. The internet access is not good there, and the app failed to access my location (even though my location services were on) was failing to upload the required pictures. It took me almost an hour, and a long phone call to support, to complete the pickup process. Therefore, I'm not likely to use this location again.
Jennifer B.Merci.
Miranda T.Use the App. Easy to get to. Easy to drop off. Workers are friendly.
Shaun F.Convenient drop off
Peter M.Guy behind the Desk was awesome. Super friendly and easy to deal with.
Daniel W.The best uhaul I was in whole my life
PAULO C.Uhaul woman in charge was very nice, very friendly and helpful!
Rhonda T.Kind, professional staff
migdalia V.have a parking lot for customers
Guillermo A.The customer service agent was great. The location inside the customer service entrance seemed to be dirty and not very well maintained at all. I was happy with everything related to renting the U-Haul truck.
Kenneth C.For trucks you need some with lift gates
JOSEPH B.Always satisfied with service
Olga R.Very easy pick for my trailer and was on way. Awesome customer service
Randy B.Very helpful.
Christine W.Do the maintenance often to the trucks or at least do a drive test before rent them out.I got a 26 foot truck in rough and unsafe conditions .
Armando S.Dropped the ball on my original reservation. Per cust service rep and verified by rent location. You owe me $25 off milage fee snd $50 off total rental charge put back in my card. Want to know how quickly this will happen.
Michael C.A hillside for trailer drop off is not great
Thomas G.The rental and return process was made very easy for us. I don't think you should change anything. Great job.
tina R.The guy working at this location was super friendly and helpful!
KAYLEE B.Great customer service staff went above and beyond to make sure we were able to get rental the same day
Kathryn P.The staff at City Stirage were friendly, helpful and accomodating!! I will reccomend them to all my friends!!
MAURIE B.God
Francisco H.The facility was alittle tight for drop off but would still go back. The gal was awesome! I have aproperty listed in Mason on highway rte 31&Rte 124 that would make a great location google 443 Fitchburg Road Mason,NH 03048 and check it out. 5 acres house for income fully redone and 24 x 80 building with heat and dry (office ready) Diane Knisley Stoudt Realty 603-235-7228 Would love to see you in NH
paul K.Awkward return location as there were lots of returned vehicles and little empty parking space. However, attendant was very helpful.
Katherine C.I appreciate good service
PETEROMARY K.Everything went perfectly! THANK YOU!
chris G.Just keep doing what your doing.
Milagro O.I was very content acting manager was knowledgeable and friendly thank you
BRUCE G.Deanna is awesome! So easy to work with and exceeded all of our expectations!
Chris T.Very pleased with the customer service. The pick up process was quick and easy and the Rep who set me up was very pleasant and helpful.
Kelli B.Not alot of parking
Susan P.After hours drop off only. Initially was set up to drop off at another location that apparently no longer is a participating U-Haul vendor which was frustrating. Your system should have reflected this. However, that issue had nothing to do with this location.
Douglas F.Josh, was great. Thanks
Timothy M.The representative at the water street location in Fitchburg was very professional and helpful.
SULTAN S.Wonderful experience and staff friendly and helpful. Great job! thank you.
Saint B.Insane mileage charge. Won't be renting again.
Samantha C.Continue what you're doing!
CALVIN E.Customer service was GREAT. Pick up and drop off was super simple and fast. Everything was explained in detail!!! Great overall experience!
Drue A.They made this easy. First time I have used them and will do again.The staff was very knowledgeable, efficient & helpful. Thanks for working with me.
ANTHONY P.That drive towing a 5Ã-8 trailor across country was the WORST experience of my life. There was damage around the driver side wheel well when I picked it up and that should have been the RED flag. The trailor towed like a lead weight and was causing me to spend double the amount of gas I was estimated at with my truck. The axle clunker every once in awhile, but I was under time constraints to get from Massachusetts to Washington state. The axle locked up on a bridge with a left handed corner. I went to pick up speed to make it up a slight hill and that left wheel locked up and cam right around and sent me into the guardrail on the opposite side of the road. With heavy front end damagedamage. I will NEVER use you or tell anybody to use you. I am spreading the word on your junk equipment!!!
jason B.Same
Steven S.Excellent personnel.
Rodolfo L.Uhual associates at this location were great. We were given a brand new truck, so no prolems there.
Suzanne W.Very good customer service. Easy to reserve. Would definitely recommend to others
Privacy R. | Premières impressionsVery quick and easy to reserve. Good customer service upon arrival at the unit
Privacy R. | Premières impressions