Évaluations des clients City Storage Inc

Truck could use new windshield wipers

The manager is amazing so polite and helpful with everything you need

They are both good, but the lady at this location is a jewel. Very nice and with a constant smile while providing great service.

Nothing. Thank you

Both the customer service and the equipment was outstanding. I hadn't used U-Haul in 10 years. It was nice to see U-Haul customer service and equipment were still being maintained with high standards. The pick-up and drop off was seamless, no glitches, stress-free. I appreciate having a service and product that are worry-free. Thanks,

My van is old van.. not like the last time i rented.

I Love your Van. I am happy all day driving your van.

I rented a trolly and a furniture dolly but it was not in the U-Haul truck. I got charged for both items.

The truck we rented was awful in snow and very loose in the front end. You might want to check the alignment. Awful in poor weather.

You're limited as to the site, but that lower lot is tough to back out. Is what it is, though.

My one day van rental was perfect. I could not be happier. Thank you.

Nothing! The nice woman Deena who runs the place makes the experience so simple and easy. She makes it personal which will make me always go back

Nothing

get the main corporate office to actually know what they are doing

The customer service rep was great, her service was excellent and I wouldn't want to do business with anyone else.

Great people very helpful

After hours drop, no real problems except return lane was crowded by a single uhaul box truck so we had to leave trailer a little out of return lane.

There was a ding on the windshield....we were not charged so that was good.... because it was there before we took the van.......the only thing that threw me off was having to take a picture of my driver's license.....for some reason my phone camera went into negative mode ...so I couldn't use the app the check out

The trucks should be equipped with power mirrors. I'm 67 yrs old and getting in and out of the trucks numerous times for each mirror was a bit more difficult for me. Power mirrors in those vehicles should be standard equipment. Otherwise the truck was clean,rode well and in good operating condition. Except for a little play in the steering wheel. Other than I am very happy with my experience with u-haul and with the helpful and kind personnel that handled this transaction. Thank you! Don

Took awhile to get keys. Paid way to much, didn't use all hours and times

Had to wait almost 30.minutes due to slow app. Process. Cancelled and reprocessed with representative. Truck was an antique! Passenger mirror could not be adjusted for me to see adequately, even with reps assist. She just shrugged her shoulders when we could not adjust it. I usually receive a discount as my nephew Teddy Gale worked for Uhaul. Rep said. "Never heard of him". Not much help, although a smaller uhaul, she was the only one there.

Billed me for 20 miles even before I left the place!! I only ended up driving 13 miles!!! Only a few dollars but you know what I'm getting at!! I'm sure they what got the balance if I would have went over 20 miles!!!

Fast and easy friendly service.

Too far from my home Yet the staff was very pleasant and helpful

Manager is a "real company man". He is very thorough and seems to really enjoy his job. Great customer relations for u-haul corp.

Excellent professional assistance.

Keep the great service going!

Best customer service ever!

N/A

The lady working at the pickup point was the sweetest woman I've ever met. Please give her a raise

Don't change a thing, they're doing an excellent job at City Storage.

I like fast, efficient and availability which this U-Haul had keep up the good customer service

I rented one to transport 2 mattresses! I had never rented it before and when I returned the same day Détente said that the back carpet had a paint stain! I did not do this type of transport and even appealing to the manager, he removed more than 200 dollars from my account!

I was very happy with your services

I was very impressed how they processed my rental. Quickly and professional most importantly friendly. I appreciated how they followed procedures for the Covid 19 regulation. Thank you for and excellent service!

I think everything went perfectly as it was.

Deanna was very very helpful.

To me, am 100% satisfied with everything. Please keep it up. Thanks

On the drop off details located next to the main door maybe mark “key drop off box across parking lot” so it's easier to find for a more quick stress free drop off

Customer service and support were great. The lady very courteous .

Nothing excellent en quick service

The truck we had needed a wheel alignment..it was going to the sides too much. You couldn't open the passanger door from the outside the driver had to stretch over to open it ever time we got out the truck and it was raining! It was a hassle...not happy with the price of truck with all these issues.

Fantastic Customer Service!!!!!

They didn't have what I was looking for and it cost me more than I wanted to pay.

Super Friendly! With all the stress from selling a home and moving, you need a spot like this to know the move will be smooth. Also she sanitized the keys before giving it to me. Lol awesome place!

When I spoke to Deanna Blood at this location I advised what happened with the location I picked the truck up. She made it known to me that they are aware that the person at the Gardner location does not know what he's doing and they've gotten previous complaints. She advised me she will look into it and file complaints and will follow up with me

Great experience at the location, everyone was very nice and helpful. The nicest u haul dealer I've ever been to!!

Love this place been going here for years

Just didn't know picking the truck up whoever does the plowing and did not do a very good job who is very icy had to throw sand and salt down to get the truck out and Upon returning the truck took about 15-20 minutes to get up the driveway to return the rental truck other than that everything was fine

Nothing. This location is always pleasant and helpful