Darolynn L.
Don't change anything! My experience was perfect!
Évaluations des clients City Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de City Storage
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Darolynn L.
Everything was perfect! Matt was awesome! So grateful for this service! Thank you!!!
Stephen W.
I picked insurance coverage when I paid online. My husband went to pick up and they asked him if he wanted coverage. He didn't know and declined. I called back because we didn't want to decline and I didn't know why he was asked when I prepaid. The guy working was not super friendly and said my only option was coming back in. He also made us think he was giving us a discount, but really was just refunded the insurance money. He was not super professional and had zero cares for customer service.
Gregory G.
Great customer service I was in and out it was awsome
Rosa B.
N/A. I received excellent customer service at this location.
rodney C.
Great customer service and the equipment was well maintained
Roy G.
D ring missing on front right inside
Stephen D.
Great place to rent !! Great people and service !!
Angel H.
Awesome location!!. I have rented trailers and car haulers over 30 times while stationed in different states. This has been the only location that actually had the equipment ready and found my info from check in. I was in and out in less than 5min. Thank you
Lonnie T.
More friendly, ensure before pick up that vehicle is ready and make sure the closet return location is actually the closest
Stephen D.
The Best Customer Service !!, Very Fast and Attentive This is the best U-Haul location I have ever had the pleasure of doing business with in El Paso and throughout the United States. Do yourself a favor and use this location. I have never done business with location but so glad I did.
Rodney R.
No Need to improve I received excellent customer service
Hector M.
Person there seemed a little out of it but great experience nonetheless
Cinthya T.
Better knowledge on your products and services. I had to drive all over town to get a certain adapter for my SUV when I specified which vehicle I was using to tow.
Alex C.
Customer service representative was incredibly helpful.
David R.
Trailer axles were not straight ...followed off to one side. Door went to far up and jammed past the door stop. I bruised my hand trying to get the door to slide back down.
Arneta P.
I will always use U Haul Great service
guadlupe E.
Very satisfied
kevin M.
The gentleman who helped me was very courteous and hooked everything up for me
Rickey H.
Very good customer service, best in Elpaso, Texas.
Sterling W.
Very friendly staff!
Cody S.
Warn people how much you charge per mile assholes
Shawana B.
Total experience was above and beyond my expectations.
veronica L.
Great customer service!!
Gerardo F.
you have wrong email address my discover charge card
GIOVANNI G.
Give code once payment goes thru. Also more clear instructions on getting keys.
yvonne B.
Have dolly available for trucks and different dolly and sizes
Terry K.
Friendly staff. Clean store.
Chnita C.
Great customer service! Very friendly owners.
Leonel Y.
overall everything is good, just the sliding door is too hard, I hade hard time closing and opening the door because needs grease or oil.
ismael V.
Personnel there were very friendly professional and help me get the right equipment that I needed for the move thank you very much.
Felecia J.
Very friendly and professional people, loved the little doggies also!!
Brandon W.
They helped me out with all my needs in a timely and efficient manner. They helped get items that I didn't even know I was going to need and in the end was very greatful for the suggestions. They gave tips that would later help us because we drove across the country and of course had everything waiting for us. Such a pleasant experience.
andre C.
Great place to rent a truck from good customer service.
Mark H.
The entire U-Haul experience was horrific. Was supposed to pick up the truck at railroad location but code never worked and the guy who was supposed to answer with issues never did. it never worked so I was sent to the one on dryer st and started my move 2 hours after which they forgot my dolly so had to go back for that. Even after we were done they had me drive it back to railroad even though my car from where I picked up the U-Haul truck was at dryer. They should be doing that on their own time!!! Worst experience ever! Never recommending or doing u haul again. For all the mess ups and screw over I was still charged for more. 0 stars!
vivian T.
Already great!
David H.
Friendly and professional staff. Thank you!
Christy C.
Thank you for everything!
Cesar F.
Everything is in excellent condition
Daniel M.
Make sure the lock for the after hour pick up is working. It took me almost two hours to pick up a rental do to the code for the lock box being incorrect, or the lockbox not working properly. I will not use this option again.
daniel G.
Everybody was friendly.
Bianca O.
Great customer service very friendly and warm people
Lujan O.
process was fast and easy; very friendly and helpful staff; vehicle safe and easy to use
Kenneth S.
Make sure that the equipment is well maintained. The driver's side tire strap ratcheting mechanism on the tow dolly I rented was usable but in poor, rusty condition. The rest of the dolly was excellent.
Lisa G.
We enjoyed the friendly, capable service. The location, it's ease to access from Loop 375, was perfect. Thank you!
Philip F.
there were technical difficulties that made the process take longer
John L.
Great Service!
JASON C.
The process of renting a vehicle is very straight forward and fast.
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