Le client n'a pas laissé de commentaire.
Joshua P
Customer Reviews for City Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The contract had me return the vehicle on Christmas day after I pointed that out to rental agent who remarked it would be accepted at the location or could be dropped off, which was done before due time and equipment was NOT checked in. Poor to Horrible.
Allen SStaff were professional but friendly. Excellent assistance in helping me back in the trailer. Check in very quickly
james WPut gas in it before renting it out. Was compensated for it but it cost me in mileage. Overall very satisfied with customer service. Nice lady in office.
Jewelia DHave someone help disconnecting.
Paul FIt was way more than was supposed to be
Ranee BAll good
RANDY PNothing. Excellent service. Very pleased with the entire experience.
HERBERT DBoth personnel at the unit were very helpful.
CURTIS DIt would be nice to have jacks on the tongue of the trailers . I found it hard to hook up by my self.
robert sI made a call to the 1800 number for uhaul and the lady that I spoke to was very rude to me. She told me I had to go to the return location with my smart phone to check it in or it would not show I had returned the uhaul. I explained to her that I didn't have a way to go and my husband had returned the trailer this morning. She said I would still have to go to that location and check it in with my smartphone. I called the return location and the lady I spoke to was so nice and very helpful. She said she would check in the trailer and send me a confirmation. Please make sure your personal are trained properly before allowing them to deal with the public. The lady from the 1800 number needs to learn how to speak to people. Thanks
GERALDINE SGet rid of the girl working there She was acting like she was on drugs didn’t know how to sell me boxes Then called me 2 days later asking if I returned the tralier cause she couldn’t find it So I will never rent from them again
shane lSaturday staff not adequately trained on handling Uhaul rentals. The key was to be locked up in the truck. The provided lock did not work which may be why the key wasn't with the truck. The key was in the drop box and had to be retrieved by the staff. . If we would have arrived after hours we would have been delayed considerably. We had another charge when picking up the truck. Apparently the prepaid amount we made the day before leaving us a Zero balance wasn't sufficient. We had to pay more to pick up the truck. No reason was able to be given.
Laura SVery nice facility to drop off at. Ended up Storing there as well and booking on their website was painless. Nice local business.
jonathan GI reserved this 1 mile from our house. I got an email that day telling me I had to go over 20 miles to get it. We left at 9:00 am. The address was wrong. It wasn't even a uhaul, it was a private company. We couldn't find it. After phone calls, by 1 pm it was located. They didn't have the dolly we reserved. So frustrating. We didn't get back to the house to load till 3:30, we had to go to another place to get a dolly. We were not happy about this situation. I would give this a below score
Dolores K