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MICHELE W
Customer Reviews for City Wide Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience. Office staff made sure we had the right vehicle for our needs. Deirdre was terrific.
STEPHEN WDeirdre, explained everything, and was very pleasant to deal with.
John DExcellent service representitve - very helpful, courteous, and professional.
RONALD LT re ansmission had issues
JULIE BStaff was helpful and even jump started my food truck for me when I had a dead battery.
Merleen J | Expérience généraleThe employee at the location was friendly and efficient, in and out in no time at all. 5 stars for Customer Service.
Austin ONothing. All was good and seamless.
Terrance CEverything is great
ARLENE JMy only problem was that our original pickup location was located on 1st Avenue South and ninth street and we were not notified of the change until we arrived at Ninth street uhaul to pick up the truck.
Suzanne PThis place is a fruad
KOUROSH BVery helpful staff was in and out in 5 minutes easiest rental experience I've had and I move a lot
MELVIN CDeidre is sensational! Always a pleasure to interact with her✌ JC
JOHN CDeirdre was amazing! She was taking calls while checking people out (some of whom could not even speak english), all while remaining professional and efficient. You rarely see her level of customer service these days. I would definitely rent from this location again.
JUAN Lgreat customer service
ERIC MGreat help in time of needs after Hurricane Milton.
Phouk DVery nice facility. Clean, organized and well run. The representative that helped me, Andrade, was exceptional. Overall great experience....I'll be back.
Stanley LVery nice and had everything we needed. Went smoothly
BROOKE BAssociate very friendly and helpful.
Sonam-Sangpo SAndrade was extremely professional and answered all my questions! Would definitely recommend this location!
SUSY BIn the contract there is no mention of a late fee for late returns. I was charged for an additional day rental fee including the insurance and safe move without that being mentioned by the desk clerk or the contract. On the 24/7 return, a box was checked by me stating that I did not agree with the charges and I was told by the app I would receive contact by a U-Haul representative. Several days later, I had to call customer service to find out why the company was unable to follow through. The customer service rep attempted to contact the store but there was no response. Late fees need to be specifically stated on the contract instead of using vague language.
BRANDON WI had chosen a different drop off location closer to my home. Apparently this one was chosen for the next customers convenience.
THOMAS OVery helpful , Thank you for the great custmer service
Russell FThank you for accommodating me! I called several places for assistance after Hurricane Helene to clean up and you all came to the rescue with a truck! You all are close by! Dierdre was awesome and helped me out! The price was great!
Thomas MClean, pleasant, prompt and the trucks were immaculate. It was a great experience. I highly recommend this place.
Brian WAndredre was absolutely fantastic! He did my gf and I a real solid. Best U-Haul experience ever BECAUSE of him. The trucks were typical, and everything always costs $50 more than you plan, but Andrede made up for it.
Madison CAndrade was wonderful! The service was quick, efficient, personable and the facility was very clean and comfortable. Thank you for your help!
Amy TEasy process, able to accommodate last minute reservations and Deirdre service was amazing
ASIA CS.O.
BOBBY Vfantastic, will use again
EMANUEL MN/a
BERNADETTE BDiedra provided excellent customer service
ELIZABETH II have rented from this location a few times. It's conveniently located, not too hard to get the truck in and out, and pickup/drop-off is quick. I usually deal with Andrade - always professional and friendly.
Gregory FGreat place to store your camper or food truck or other vehicle. Security is excellent and so is the staff. Everyone was always helpful when needed.
Ted V | Expérience généraleStaff very professional , pleasant and accommodating. Highly recommendable.
GILDA BThanx to all the folks @ Citywide for the safe, and secure storage facility... It's all good !
Allan F | Expérience généraleIt was a great experience. Had to cancel and reschedule last minute on the weekend of course. Chat online not too helpful but live person at store fantastic.
Pamela GGreat service!!!
Ronald LThe young man working there was perfect. Very helpful, fast, and courteous.
Scott CStaff was so professional and accommodating.
Walter SVery friendly and helpful.
Cynthia JThe staff is always polite & helpful
Thomas H | RéservationThe only problem I had was that the padlock key on the ring with the truck key did not match the padlock on the truck. Fortunately, I tested it before I tried locking the truck up.
MONA HYour employee marked the gas tank at 3/8 tank when it was BARELY over 1/4 tank with 122 miles left. I retuned the truck with MORE gas than I received it with, it had 135 miles to empty and I got charged an additional fee for fuel! I would never recommend this location to anybody, and honestly your employees at the 40th street location are scamming people!
Joel JExcellent service à la clientèle. The truck was clean, fueled and ready to roll.
Lawrence MI picked up & dropped off my U-Haul & Andrade gave wonderful service. Very friendly, helpful, & explained everything I needed to know. He made this transaction very smooth & with the stress of moving in itself it was greatly appreciated!!!
Kiara HNothing comes to mind at this moment.
Steven LThese people are on top of it. I've used them twice now. I drove past 3 other UHauls to use these guys.
Larry FNothing everything went good. Thanks
Donna GDiedre was very helpful and friendly!
Sara LChecked in online, super quick and easy. Counter person was really quick and professional. All above board.
RICHARD MThe person working there was fantastic
Ray Gcustomer service at this location was great and rental was easy
PHILIP GThe woman at the desk was friendly and helpful. She even thought to ask for the keys. All good!
MARK STrailer worked great and the Staff was excellent.
Brian DDiedra was very helpful and sweet, she made my whole experience a breeze!
Elizabeth EThe best part of our day Excellent service and help
Cory BExcellent from start to finish.
Alicia H | Expérience généraleVery happy with my experience at City-Wide Self Storage. Rented a U-Haul truck on a Sunday, same day service. The manager/rep, Andrade, was extremely helpful from start to finish. I was surprised that I was able to get a real person on the phone on a Sunday! When I got there, Andrade had my reservation booked right away and had the truck ready to go immediately. Completing the rental at the shop was a breeze - 5 minutes, in and out, stress free - definitely the easiest time I've ever had renting a box truck. The truck was in very good condition and very clean. The price was also very fair and competitive, considerably less than I've spent on similar occasions at other U-Haul vendors. This is definitely my new spot for local U-Haul rentals. Huge kudos to Andrade for his great customer service and for making the rental process a breeze!
Dominic IEverything was great. A nice updated, clean, organized location. Staff were helpful, friendly and easy going. The whole process from check in to return was easy. Thanks for a great experience. Have a great day.
elysia tAll in all , a good experience!
Robert BThis was the easiest & most convenient storage place I've used! I'm booking it again in a couple weeks
Thomas H | Expérience généraleEverything went smoothly to the point where I can't imagine it could have gone better. Diedre is an excellent communicator and very pleasant to deal with. Since my assigned parking place was at the end of a row, I asked her if she could see and approve where I had backed in by looking at the security cameras. Since she could not due to an issue with the system, she walked back with me to approve it since I didn't want any issues.
Chuck M | RéservationThe best facility and people. They make a trying circumstance much more manageable. An asset to the community. Thanks for everything.
Lucy M | Expérience généraleExcellent facility and customer service.
Carrie C | Expérience généraleThis place is very well kept. They are constantly cleaning the bathroom and hallways. Everyone is very helpful.
Sandra P | Expérience généraleI helped a family member to get the storage and they stuck me with the bill but was able to work things out with Ms Diedre and I really appreciate it she was very kind & understanding about everything
Jody P | Expérience généraleAll staff was extremely helpful and our final trip to clean up and close out was seamless. . .we had our closing email the next day. I highly recommend them to anyone in the St Pete area.
Dean P | Expérience généraleWe used two units over the course of two years for storage during a prolonged residential move and home renovation. The facility was always spotlessly clean, the auto-billing efficient and the staff remarkably friendly and helpful. Zack made our final move-out day upbeat with a smile and quick check-out. Thanks to all… great company to deal with!
Joanne S | Expérience généraleWe had a very positive experience renting with CityWide. The location is convenient and the facility is very well-maintained, well-lit, etc. There are plenty of carts to use and a clean restroom. The staff is very helpful and friendly as well. Merci.
Jaime G | Expérience généraleThis is an excellent storage facility. I had no concerns for the security of my items or myself. It turned out that the length of time my things were in storage was much longer than first anticipated, but everything was in the same condition when I removed them as when I stored them.
Dianne B | Expérience généraleAll the staff were always quite helpful and knowledgeable. Jon Masko behind the desk, always very friendly, and always there to answer.
Dana G | Expérience généraleVery pleased with City Wide Self Storage. They always answered the phone no matter how busy. Always willing to help Thanks again for your services.
Eric W | Expérience généraleVery clean and well air-conditioned. People are friendly and helpful. Their hours make sense of your trading a day off to move in or out of a house. If your using it as extra storage because you love in a small house then it's hard to get your stuff out with a normal work schedule.
Justin Q | Expérience généraleBest place never used, great service.
Todd C | Expérience généraleBest Storage in town.
Kevan P | Expérience généraleGreat place and nice people. Access is a bit limited, but otherwise perfect.
Samuel U | Expérience généraleI had my 5th Wheel there for a year Tree Sap all over it some one next to spayed Glue all over the right side liked to have never got it off they where working on a Pontoon Boat next to me . Then coming back in to store it the drive way in front off the Gate had a big hole the Cement curb was all that was there so I bent the electric Jack 1 034 to fix it then cost money to get the Sap off and Glue. You wanted to so here you go I am not A happy camper at all there is no sense in this one day i went in to check on my 5th Wheel and a man was spay painting is Trailer 4rows up .
Charles A | Expérience généraleVery helpful and reasonably priced
Samuel G | Expérience généraleEddie was very helpful! He was able to answer all of my questions and was happy to help.
Joshua S | Expérience généraleOne of the smoothest process of reserving the unit I've every experienced. Not only was is easy to reserve it, it was very simple to modify the reservation to an later date. Finally, when I no longer needed the storage unit. The process was even quicker. Richard Newell processed the paperwork very quickly. Walked with me to the unit to check the unit, etc. I highly recommend this storage facility.
RAYMOND Y | Expérience généraleThe only thing that would have been more convenient would have been if the hours on the weekend were until 6 or 8pm in the evening. Otherwise, it was always clean there, well lighted, secure and everyone was friendly. .
Kathleen T | Expérience généraleNice place , great price
Divencey W | Expérience généraleYour location and facility is convenient, very accessible and at a reasonable price for my rv storage needs. My move is a result of prepping to move to a different area of the state.
Stephen M | Expérience généraleThe office manager who I think was Rick and his associate Eddie were great! Check-in and Check-Out was flawless and they were always willing to help anyway they could. Thanks for a great experience!
Kevin F | Expérience généraleOur Experience with City Wide Storage couldn't have been better. Great price, always clean and a very helpful staff. I Completely Recommend them to Anyone who is looking for a Really Great Place to Store your belongings. Michael W.
Michael W | Expérience généraleExcellent service, very professional. Would definitely recommend!
David H | Expérience généraleClean facility
Kenyatta P | RéservationI didn’t actually move in, but the prices were definitely reasonable.
Laurie K | RéservationStaff needs to be properly trained on customer service. Paperwork could not be completed correctly. Staff didnt know what a ball hitch was.
martin h | Expérience généraleI was very happy with UHaul moving experience. The box was the perfect solution for my move.
susan h | Expérience généraleAlways great service when I needed to talk to someone in the office, very well kept units
Tonya F | Expérience généraleCharlie, the manager, was very nice and courteous. He helped us with the trailers we used and set-up our storage unit promptly. I would recommend City Wide Uhaul to anyone needing those services.
William B | Expérience généraleThe guys at City Wide helped me with a difficult situation involving the move out and divorce of my ex husband. I appreciate their professionalism in handling this matter. Merci.
Pam S | Expérience généraleI chose City Wide I needed 2 months of storage & on their site it clearly stated that you would be entitled to 1 month FREE after 1 month usage. This ended up not being the case so I cleared out!
Joe G | Expérience généraleVery clean. Friendly helpful staff.
Robert B | Réservation