Évaluations des clients Clarence Secure Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Clarence Secure Storage LLC

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Richard R. le

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Le client n'a pas laissé de commentaire.

Paul L. le

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Le client n'a pas laissé de commentaire.

JOHN G. le

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Le client n'a pas laissé de commentaire.

Allen Y. le

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Be more upfront about deposits. I was charged a deposit with no reason addressing what for.

Robert S. le

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why is it necessary to call someone to verify who I am? I showed proof who I am , I also did not have a cell phone so I had to wait until a picture of my license was produced.. The party doing it took 3 or 4 tries before she was able to accomplish this task.

Aubrey H. le

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Le client n'a pas laissé de commentaire.

nicole S. le

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Everything was fantastic

robert C. le

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I was originally suppose ot pick the U-Haul trailer in Holley NY then they ended up sending me to Clarence after I was told to pick it up in Holley NY. It was an hour and 20 min drive to get there and back and still I was charged for an extra day even though they made a mistake on their end. Not to mention the fact that I turned it in two days early and still received messages on my phone stating that the trailer had not been turned in. It was an inconvenience for me all the way around from the beginning til the end of my move. And still I was charged the full amount. I never had issues with U-Haul until this time around.

Susan M. le

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Le client n'a pas laissé de commentaire.

Kevin N. le

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Right side mirror was loose set screw missing nobody to fix flopped on the wind. Should have been noticed when dropped off inspection was performed.

Nicholas R. le

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Le client n'a pas laissé de commentaire.

ashley B. le

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Le client n'a pas laissé de commentaire.

Martin M. le

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Excellent experience. Went above and beyond on helping with my move. Thank you!

NANCY D. le

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Le client n'a pas laissé de commentaire.

Thomas I. le

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The employee I dealt with was excellent - Martha was great!

Robert G. le

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Le client n'a pas laissé de commentaire.

TERRY L. le

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My husband had clear idenyification. Still the person had to have more ?????. He had a photo licence and our credit card

Jeff T. le

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Rich was spot on with his customer service !! The braking system and basic use should be reviewed with customer. The auto transporter is no toy and some experience is necessary... and should be questioned.The amount of instruction should be based on that experience.

JOHN D. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Don’t switch pickup locations

Jonathan S. le

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Pricing is a little high and the guide to help you estimate your gas usage could be a little clearer since I filled the tank more than I needed to and spent about $15 more than I should have. But the location and the truck were great.

David L. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Rich Hopcia was very courteous, professional, helpful and pleasant. We were in and out quickly at both pick up & drop off due to his expertise.

William L. le

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Have promised equipment available, if not try and help customer with situation.

Kimberly A. le

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Le client n'a pas laissé de commentaire.

Newton K. le

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Amazing customer service - accommodated a last minute request and had vehicle ready and waiting.

Philip S. le

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Le client n'a pas laissé de commentaire.

Sandy V. le

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Le client n'a pas laissé de commentaire.

Patrick H. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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Le client n'a pas laissé de commentaire.

Brandon M. le

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Location and staff were great. Uhaul needs to improve its checkout process.

PAUL S. le

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Le client n'a pas laissé de commentaire.

Nancy W. le

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Fantastic! “Rich” came out immediately to greet us & took care of everything in just a couple of minutes. Thorough, professional, and as nice as could be. Very impressed!

Jody A. le

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Rick was very helpful. I had to get a storage unit. He was quick & efficient

CHARLES G. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Equipment was in real good shape (auto transport trailer) and tracked good. Lights and brakes worked fine. Made the job easy.

Isabel D. le

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Le client n'a pas laissé de commentaire.

NAVEEN S. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Naveen S. le

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Le client n'a pas laissé de commentaire.

tim M. le

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Made the reservation at the store near my house. On the day before pick-up was told had to pick-up 15 miles away. Called and was told they didn't know why, but had to go there. Why weren't we told at the time we made the reservation? Don"t appreciate the extra 30 miles!!!

Howard J. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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Nothing against Clarence Secure Storage LLC. This is about UHaul overall. The UHaul website led me to believe I could pick up the truck in Depew, then pulled the bait-and-switch and I had to go somewhere else. Not too happy about that. However, the man at Clarence Secure Storage was very helpful in getting us going quickly.

Bruce T. le

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I would recommend that you get a keurig coffee maker. And offer a coffee tea or hot chocolate to new customers.

Melissa V. le

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Le client n'a pas laissé de commentaire.

Robert D. le

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Le client n'a pas laissé de commentaire.

SUSAN S. le

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He charged my Amex an extra $59.50 I had already pre paid Colleen Jackson in deeps for the complete rental and we had it back 2 days early due to our dog being very sick we had to come home early. I would never rent again and drop at this location he told me to call customer service and complain but after 13 calls and never getting an answer other than music I am contesting it with Amex they are faster I have spent all day on this and not one satisfactory answer.

Holly H. le

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I recieved the best service possible. I rented one way. Quick service and check out. Very happy.

Brad R. le

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I've never been treated better. I will always come back to this facility. Jim, was exceptionally welcoming and understanding of my needs. Thank you again.

Christopher P. le

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Le client n'a pas laissé de commentaire.

Jordan M. le

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I called uhaul scheduling department to have my drop off location changed. The lady was horribly rude. I said I'd like to drop the uhaul off at a location closest to Darien Center, NY. Her response was, "well what uhaul?" I said whatever is closest, she replies "well I dont know where that is..." yes, from my file you can see that I'm not from here either. As a customer service rep you're supposed to help the client. All of which felt like I was hassling her. Super rude, terrible service from her. I cant say much about the clarence location as they were closed by the time I dropped of the uhaul. I did call them when I dropped it off to let them know I misplaced the contract, but that they can find me via my phone number and uhaul serial code. I asked for a call back to confirm they found me, but still have not heard from them. I guess I'll find out sooner or later.

JAMES S. le

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Le client n'a pas laissé de commentaire.

Marnie L. le

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Martha was super helpful from my phone call to our in person visit to pick up the vehicle. Couldn't have been a better experience.

Sharon L. le

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Le client n'a pas laissé de commentaire.

martin D. le

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Very good service the best

Kristin W. le

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Jim was very helpful in making sure I drove the trailer properly and safely. I’ll definitely rent from here again.

dwayne S. le

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Everything was as expected.

Paul C. le

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Le client n'a pas laissé de commentaire.

Jerry P. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Christina B. le

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The staff (Jim) was super helpful and did everything he could so I got my truck when I needed it, even after a system glitch. I would recommend this location for him alone. He was so available and friendly that it made my moving day that much easier!

Tom L. le

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Le client n'a pas laissé de commentaire.

john N. le

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I would't change a thing.

Susan H. le

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leave pick up site as arranged

Tom D. le

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Great service Good price and the trailer worked as expecter

Kathy W. le

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Le client n'a pas laissé de commentaire.

Bret G. le

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This was a terrible they over charged me a 123.98 they did not give my deposit back despite signing off that there was no damages or anything wrong with the equipment. This was the worst moving experience ever. I will never use u-haul again nor will I recommend them to anyone and I will go out of my way to place a poor review on yelp, Facebook, and google. Not one person in the company want to be bother to make a correction to their mistakes. The pick up place was a joke it didn’t have a cash register to give my change and the guy was out grocery shopping at 10am when I reservation was. I have never been more disgusted with the lack of professionalism.

Mark K. le

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just recently opened, nice place

charles H. le

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Was never told about additional time costing so much

Harlod W. le

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Jim Bola met me at the location on Sunday morning to rent me the trailer even though he wasn't officially open. Superior customer Service.... when I rent again it will be from him, and I will be recommending him to all my friends and family.

Lois R. le

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First of all- I had requested my pick up location to be at Sheridan and Niagara Falls Blvd. The Clarence location was pretty out of the way for me when time is a sensitive thing on move days. Second- THE TRUCK WAS GIVEN TO ME PRACTICALLY ON E! Within minutes of driving I had the alert that I needed to put fuel in the truck, and I was in an area where I wasn't familiar with the gas stations and driving a foreign vehicle- really not cool UHaul. Additionally there were cigarette butts mashed into the truck. And for a Sunday this location needs to be staffed better at the end of the month- there was only one person on hand and there was a wait after us. Staff at least two people here on an End of the Month Sunday and offer them better pay if they will.

scott J. le

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Le client n'a pas laissé de commentaire.

Rita C. le

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Jim extremely helpful and very patient. Goes out of his way to make sure you are satified

Robert H. le

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Le client n'a pas laissé de commentaire.

Agnes B. le

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Le client n'a pas laissé de commentaire.

Sibyl B. le

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The man who rented the truck to me rented it to us for a sunday stating that it was his day off but he would meet us there if i confirm the day before. I tried to call to confirm the day before but the phone answered and then hung up. I called back but no answer. The next day i headed out and called him to let him know i was on my way i had to pick up my grandmother. When i got there she was not ready to leave she missplaced her pills and had to take them. She found them and we arrived at 1030. By that time he had already called my aunt and chewed her ear off and when i got there he was rude to me saying he missed church and i didnt show up. I was like im here in front of you so i definitely showed up. I then said atleast your getting something out of it and he remarked that he was not...he eventually changed his tune but my grandma caught wind that he was rude and she asked him about why he treated me that way when she went to pick up her deposit...he responded that he didnt care whos fault it was and that he would have treated anyone that rudely because it was supposed to be his day off.

Michelle C. le

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Responsive and attentive to needs. Very accomodating.

Diana C. le

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Jim was great..very thorough...explained everything and my move went smoothly!

Dennis N. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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Very helpful, will use again when needed

Robert F. le

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Le client n'a pas laissé de commentaire.

Charles G. le

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Staff was great and helpful

Julie P. le

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Le client n'a pas laissé de commentaire.

Kathryn G. le

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Le client n'a pas laissé de commentaire.

Neal N. le

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Limited choice of trucks in area. Truck was older, had a few potential safety issues, but was clean and comfortable to drive. Steering was worn and headlights pointed straight down, so driving at night was difficult. Gas mileage is not great. They recommend checking oil frequently, did have to add a quart during trip (1500 miles) which I received reimbursement for. Staff at this location very helpful.

Jaclyn P. le

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Le client n'a pas laissé de commentaire.

Prendergast T. le

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Great job! Jim's the MAN!

le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Very clean equipment. The operator was very helpful and thourough.

Travis F. le

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Have the vehicle actually available in the town I booked in

Kevin R. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Debra F. le

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Le client n'a pas laissé de commentaire.

JOHN H. le

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Easyer check out of two wheelers. Had to wait for a while.

Harry C. le

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Le client n'a pas laissé de commentaire.

Frank P. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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This is a self storage place that happens to rent uhauls out. I was lookig for packing and loading supplies and theynhad none. There is just one person working, so a bit slow.

David G. le

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Le client n'a pas laissé de commentaire.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Ravi A. le

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Le client n'a pas laissé de commentaire.