Évaluations des clients Clarks Travel Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Clarks Travel Center

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George R.
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The truck was very dirty but it worked just fine. The staff was great

John T.
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Le client n'a pas laissé de commentaire.

Patricia B.
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The check in process took almost a half an hour. The location was scary. You need to make after after hour drop off easier. I have rented from jail several times and was able to drop off truck and leave the keys after hours. The whole mobile drop off was horrible.

Mike B.
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Reserved for a mobile pick-up but was changed when i arrived. Had to wait for personal service. Defeated the purpose of mobile.

Linda D.
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People were friendly and helpful but check it was not smooth, took 45 min at least to get it all straight!

Gary J S.
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Le client n'a pas laissé de commentaire.

Jose M.
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Difficult to find, since it's behind a gas station inside a laundromat, and no one was available right away. Eventually the person that helped me was very nice.

David P.
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Le client n'a pas laissé de commentaire.

juan A.
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The uhaul had a awful smell inside the driving area .

Min Y.
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Le client n'a pas laissé de commentaire.

Chelly B.
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Just a bit more maintenance.

MARIA G.
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Le client n'a pas laissé de commentaire.

Nancy O.
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I made the reservation throughout the app, but when I got there I had to wait for someone to help me about 20 min. And with a bad costumer service too!

Godofredo L.
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While my initial reservation was for a branch in Palm Springs which I paid for & was changed to Clarks, Indio (30 miles away) at the last minute by Uhaul (no fault of Clarks). This branch in Indio went out of their way to locate a furniture dolly for me (since they didn't have any). Joana at the office was extra helpful & courteous.

Justin J.
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Le client n'a pas laissé de commentaire.

Jamie B.
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Make sure that the cargo portion of the truck is clean and inspected. After renting the truck, we found dirty, used syringes inside with burnt foil in the cubby hole of the truck and along the door sliding rails.

Joshua K.
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Le client n'a pas laissé de commentaire.

Gina C.
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Le client n'a pas laissé de commentaire.

Joseph D.
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Le client n'a pas laissé de commentaire.

Gerardo C.
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Le client n'a pas laissé de commentaire.

Joseph H.
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It was a laundrymat, not a truck rental location. Noone there to help with the transaction despite it being during the 'open hours'. Very unclear how to secure the truck, despite using the mobile app. Nothing explained how to secure the moving blankets for safe return.

PETER C.
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Horrible service.

terrence P.
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The rental unit was very dirty when I picked it up !! The steering wheel was very disgusting to even put my hands on it, as it was very sticky with pop or something spilled all over it. The cup holders were extremely dirty as well, as were the seats and the floor. Be sure that the vehicle has been cleaned before renting it out to the next customer.

Jeff T.
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Le client n'a pas laissé de commentaire.

Claudine F.
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Le client n'a pas laissé de commentaire.

Richard A.
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Customer service was friendly, helpful and professional. Fast service for both pick up and drop off service. Thank You ????

RAFAEL P.
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Le client n'a pas laissé de commentaire.

Joel S.
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A bit confusing on were and how to complete drop off. The gentleman who helped us was awesome and very accommodating, but location was a little sketchy and random. But overall experience with staff member was exceptional.

Guillermo D.
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Mike was very helpful! Thank you!!

Michael D.
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Location was not clean and not inviting. Person who greeted us was working the laundromat. Had to wait 15 minutes for Yvette to assist us. Yvette was good, although she forgot to give me the 6 furniture blankets that I rented and paid fir.

Rebecca I.
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I was contacted by 3 different locations. I made my reservation a week prior to renting the truck. The day before I received 4 calls, 3 voicemails, 4 texts about my pick up details. When I tried to return the call (since I was in meeting at work all day and missed the calls) no one answered. Then on the day of my rental, I was contacted another 3 times by 3 different locations. The first time was them notifing me that they didn't have the truck I asked for an telling me to go to another location. 30 minutes after that phone call, I was contacted by the original location asking if I was still renting from them, I asked if they had the truck I needed and the said YES! I ended up going to that location. This process was a nightmare.

Peter W.
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Le client n'a pas laissé de commentaire.

franklin F.
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Had to pay for missing blanket. Agent was very nice. No problem

John O.
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Tell the customer on the phone that gas is available at the drop off location

Jon H.
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Gas tank was empty I had to add gas I was promised a Gas Credit but did not receive it

Erika F.
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Le client n'a pas laissé de commentaire.

Craig B.
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Le client n'a pas laissé de commentaire.

Jade N.
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Yvette was very knowledgeable and helpful.

Victor J.
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excellent all round; equipment was towed 1300 mi up to Canada and some of highways were rough but the unit towed flawlessly - as we had loaded it per recommendations.... personel at both ends of rental were most helpful and courteous.... highly recommended to anyone needed to move stuff...

Hugo F.
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Keep up the great job.Everything ran smooth

dieann W.
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Le client n'a pas laissé de commentaire.

PAUL C.
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The truck I rented smelled bad of cat pee in the box just terrible

David B.
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Yvette the U-Haul clerk was fantastic, I will continue to rent from this location due to her.

David T.
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Le client n'a pas laissé de commentaire.

Daniel H.
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Le client n'a pas laissé de commentaire.

Elijah C.
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Take the time to train all your employees on hooking up trailers

Jeannette W.
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Le client n'a pas laissé de commentaire.

RON W.
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It was not marked well on the main street, so difficult to find. Drove by three times before I found it.

Donald M.
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Computer system was down, causing a very length delay. The Personnel were excellent, though. (But, the Lady at the Location did not know where Canada was ?? WOW) It was a two hour drive to pick-up a 6'x12' Trailer …… can NOT believe there was not one closer to our House in Palm Springs !!

Thomas M.
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It was difficult to find the business office as it is located in a corner in the back of a laundromat which is attached to a gas station.

Sarah W.
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The persons that help me when I picked up the rental and returned it where very helpful, had a great personality. Would use that location again.

Wayne S.
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It's not often a customer gets to deal with such friendly, personable, and professional employees. And the Clark's U-haul service and employees were a dream to work with... Thank you so much for your help and service, it was five star all the way! Sincerely, Wayne Schulz

Michael S.
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This location is a small office inside of a laundromat. The individuals laundering were discussing family members in prison and those who have had given their children away to family. We waited over thirty minutes for someone who did not have a reservation along with another couple. The employee was very nice when she was able to help us. I can't believe that a National Company would have an office like this.

Stephen A.
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It took over 30 minutes to get checkout receipt

Dan H.
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This place is a disaster! Does not represent Uhaul very well at all!

dan R.
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Why has order not closed. I dropped off trailer at 9:00am. Nobody was available to check me out. I was told by cashier to drop the trailer and the order would be closed by afternoon.

NORMA R.
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Le client n'a pas laissé de commentaire.

Brooke N.
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Scary back closet in a laundry mat. They wrote down wrong information regarding our gas level in the truck and seemed to not know exactly how to run the computer.

Vinessa B.
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Le client n'a pas laissé de commentaire.

Kim C.
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Le client n'a pas laissé de commentaire.

Michael T.
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The towing dolly I reserved was not available. The uhall track's air conditioner didn't work. I called the road side assistance. I have to add the clerk at Clark's travel center was great and friendly. The road assistant, Tanya, was also great. I had to go to a different location, Coachella, to get the auto transport equipment. I wasted 2 and half hours to get the AC fixed and to get the auto transport equipment.

Earl W.
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Be there on time.

Arturo S.
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Very friendly and helpful staff

Randall F.
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When I return the truck on time 0700 I was told the u haul employee was not there yet. I waited 15 mins, then I put the keys in the drop box. The next day, i noticed I was charged 43.90?? I went to the location and was told the truck was not check I until 5pm that's why I was charged another day. They called u haul and advised me it will take 2 days to get my money back. I'm not happy with that!! Not my fault and charged extra day. .

Alejandra T.
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Le client n'a pas laissé de commentaire.

Stephen F.
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Le client n'a pas laissé de commentaire.

dianne W.
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Le client n'a pas laissé de commentaire.

CASEY R.
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Convenient location for us.

GREGORY C.
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Have someone at the pick up location who has experience in renting equipment. It was the worst experience I've ever had with any kind of rentals. Absolutely incompetent and I lost over $100 in wages I had to pay the employees because I was so late.

Gerry G.
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Clerk was very disorganized, couldn't get printer to work so no receipt, left me waiting for 18 minutes and I left. U Haul is awful 2nd rental since September and neither location knew I was coming, no coordination with HQ, didn't have vrooect size truck when reservation was made more than 1 month earlier. WILL NEVER USED U HAUL AGAIN and WILL TELL ANY INTERESTED FRIENDS TO USE ANY OTHER TRUCK RENTAL.

Neil S.
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Operates out of the storage closet in a laundromat. Is that the image U-Haul is trying to achieve? Sloppy and slow, if that's your goal then congratulations.

alex E.
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Le client n'a pas laissé de commentaire.

Tally S.
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Le client n'a pas laissé de commentaire.

Henry B.
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Le client n'a pas laissé de commentaire.

Don S.
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Le client n'a pas laissé de commentaire.

Reynaldo S.
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Everyone there is friendly. I would highly recommend this place.

gary L.
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Office located in a laundry mat. Not a very professional setting and if UHaul trucks were not sitting outside, you would never have found it. However, staff was very good and efficient.

Michael Y.
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Le client n'a pas laissé de commentaire.

JOSE L.
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Le client n'a pas laissé de commentaire.

Steve B.
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Very helpful and fast

Ken Z.
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Le client n'a pas laissé de commentaire.

Rich M.
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Less than 1/4 tank of gas. Since this location is at a gas station, tank should be full or close to it and ready for customer pick up. Dirty interior of cab and the windshield was so dirty it was difficult to see out of. Someone should at least wash the windshield so it's not a safety issue for the driver. Customer has no way of cleaning the windshield prior to driving and, maybe not even afterward since the truck was so big and difficult to reach windshield without a ladder.

Erik V.
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First off the app doesn't work properly. I filled out everything and still need a rep to finish the rental.I waited 30 mins to even get a person to help and even though I used the app to speed up the process it seemed to me like it had to be restarted at the Clark's u haul rental location which is inside a laundrymat. The haul was in poor condition to say the least... Tagged up by thugs .... Door jammed up on me more than five times.... The wait time to check in and out took over an hour..... I will never rent again .... I couldn't even get a receipt at the time of the return.... Please train ur associates at all location on how to use the system or update them.... Please call me since I had to pay someone to unjam the u haul door ... Stay away from this location beware fellow renters.

Jeff K.
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Le client n'a pas laissé de commentaire.

kyle W.
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I arrived at the pickup location to find that a truck was not available for me to pickup after I had reserved it. I was sent to another location 10 minutes away. Because of this delay I missed part of the event I was supposes to be in attendance and wasted time.

CHRIS W.
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I will not. Mostly due to your company policies which are not customer friendly.

Kevin H.
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Shocks on truck were shot, I think, and the steering wandered at times. Bed flex or door flex caused lots of noise when empty. 10-foot truck got 8 mpg which makes it tough to refill when they send the trucks out less than fully fueled (and the penalty for incomplete refuel is not negligible). There's really no excuse for sending trucks out on 13/16th fuel level when the location operates gas pumps on site. Office was always unattended and I was forced to wait 10 minutes in a laundromat while a u-haul agent was sent over. Neither the office nor the laundromat are air conditioned. Other than that it was good. The people are nice and reasonably competent. Truck was clean. Door and latch worked easily.

Robert S.
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Le client n'a pas laissé de commentaire.

Linda M.
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Le client n'a pas laissé de commentaire.

Ashley S.
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Le client n'a pas laissé de commentaire.

Ramon A.
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Everything was great. Timely service and very friendly people.

DIANA M.
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Been renting from there for the last couple of years, staff has been very accommodating. Would recommend to friends and family

Sharidan D.
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Le client n'a pas laissé de commentaire.

Keith M.
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A weird location, inside a laundromat....strange people hanging around.

Denice G.
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Get people who have customer service. In fact get someone who knows how to talk to a woman period. The truck was dirty, I had to clean it out myself before putting my furniture inside. Ivan Lotito didn't even offer me options of care plan or to do in-town or drop off at another facility, or how long I can rent the truck, instead he said it was mandatory to do what he wanted because I didn't make a reservation at his location. I asked for no care plan & to drop off the truck at another facility as well to use the whole day. The truck didn't even have the correct mileage as was provided in the paper. Not only did I pay for what I did not want but that guy blamed his own boss for not keeping the vehicles clean and had no care if I reported him.

Josie J.
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Le client n'a pas laissé de commentaire.

vincent M.
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Le client n'a pas laissé de commentaire.

Glenn S.
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Easy return

william H.
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Le client n'a pas laissé de commentaire.

Mauricio A.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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