Customer Reviews for Clarks Travel Center
(Concessionnaire U-Haul dans le voisinage)

316 évaluations

82233 Indio Bl   Indio, CA 92201

(760) 347-8570

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 12h pm

Services dans cet établissement :

Pour nous contacter

(760) 347-8570

82233 Indio Bl
Indio, CA 92201

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam - dim : 9h am à 12h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

It's in a laundromat but we got what we needed for our move. The truck was great. Ten foot one. Olga was very patient with trying to get our paperwork updated with the quoted price Whitney gave me. It was only a 2 $difference so no big deal... we shouldn't have wasted five minutes on it. All worked out fine.

Ernest M. 
Évaluation :
5

Excellent customer representative to assist me

Robert J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesus A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
3

Not enough help

Vib V. 
Évaluation :
5

Very informative info from Mike the employee who set me up with the truck. I compliment Mike for his professional manner and hospitality.

Thomas P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy C. 
Évaluation :
1

I returned per instructions called to verify my return. Office was in laundromat and empty despite being assured they were open. Left contract&keys in drop and have been told since that I will be charged for not properly completing on line drop off form

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY L. 
Évaluation :
5

Raquel was great

Judd F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER D. 
Évaluation :
2

Received a call 30 minutes ahead of my pick up informing us that truck size was not available. Told us to go to another location and truck was guaranteed to be available. Got to new pu location and they claimed we had no reservation and go to original pu location. Finally they found the reservation and we got a truck. Very frustrating that Uhaul takes reservations on trucks they really dont have. Got to be a better way.

RYAN W. 
Évaluation :
1

The drop off was fine. My original was closed as were the other 3 I tried. No communication between drop off and dispatch

RICKY LEE D. 
Évaluation :
3

It is not an actual office, costumer service great, but hidden in a public laundrymat

Gustavo T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve C. 
Évaluation :
5

Have some body clean them from the inside

Miguel C. 
Évaluation :
3

The 24/7 mobile system was not followed at the location. Upon arriving and going thru the steps, the key was not available in a locker as instructed. Instead, the attendant held the key, which negates the contactless system.

ANA S. 
Évaluation :
2

Signage is awful to direct you where to go at this truck stop gas station restaurant laundromat place. Its located in a particularly seedy section of town. I don't mind a little rustic charm but the place is surrounded by hookers and addicts and homeless people. i was at the back, the laundromat where the drop off appeared to be located, i think around 5pm pdt. As I said, the signage was HORRIBLE and confusing! Nobody in the laundromat to take the truck back, so I had to walk around to the front and go in the mini-mart, as best I could tell. Halfway there I noticed a hooker walking behind me so I was forced to pick up the pace, mind you, as I walked past piles of human feces' in the "planters". No lie! If I wasn't being stalked I would have taken photos. Woman working at the mini-mart tells me "the Uhaul lady has gone home, you need to use the drop box. Okay, so luckily my son drove back to the front to pick me up so I didn't have to dodge the crack hooker. My son, who is 18, but not worldy in these things even said to me, he picked me up cuz that was a hooker following me and he didn't trust her. So anyway, we get to the back and then i find out at teh drop box i have to log into a drop off app on my phone. No worries this will be quick. Well, technically not too bad, so long as you get your contract number right. But when you're watching your back to make sure you're not gonna get snuck up on and stabbed, its hard to read the long small number on the blurry contract without reading glasses. Good Times! Then the app makes you go take a bunch of photos and submit. Again, on the surface, not a big deal....at a NORMAL SAFE Uhaul place maybe, but NOT at this place. I just wanted to get the hell out of there and never return, even though as a partial truckstop they have the cheapest gas in town. So, I had to leave the relative safety of the building and once again hope I didn't get followed by someone as I had to go take photos of the truck across the parking lot. I finished the online checkout, dropped the key in the box, and got the hell out of Dodge! I was literally in fear for my and my sons safety, and that's hard to do to me. I have to kick homeless people out of my jobsite regularly, but usually my 70 year old baseball bat accompanies me, not as a threat, but for effect and self defense if a tweaker ever goes crazy on me. I have to go into a dark building, with NO firearm and NO police accompanying me and kick bat shit crazy addicts out. So when I tell you, this isnt the kinda place most people i know would want to drop off a Uhaul, then stay away and find a different location. Because this is a bad area and the business itself makes matters worse. What shocks me most as a former small business owner and entrepreneur is that Uhaul must somehow be locked into an awful contract with this place because it would embarrass me as a CEO of the corporation to be associated with such a horrible place. Cmon Uhaul, you cant be that hard up to need this place. There are three other locations within a ten mile radius! Doesn't Uhaul have some basic standards that need to be met to become a franchisee or partner?

carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
1

This location is in a laundromat.! The place was filthy. The uhaul office was by far the nastiest place I have ever set foot in. The lady that helped was not trained and had no answers for my questions. She also sprayed bug spray in a chair to sanitize it and expected me to sit down.!.! The Coachella valley general manager for uhaul threatened to cancel my truck rental because she felt that I was too aggressive.! I was asking important questions and even she couldn't answer.!.! I hope you can understand my frustration here. They ran my card incorrectly and then tried to say they didn't and my bank CSA, verified they they did and they wouldn't even apologize for the bold lie..!.! “Said they couldn't run a split payment and they could and finally did”.!.! I will never ever use or even contemplate the thought of renting from uhaul again. Also, the truck.!.! I had to clean the truck myself. Even though the clerk sweep the garage out onto their parking lot and left it there. I had to sweep and mop the back because it was so dirty.!.! The cab smell like someone took a crap in it. Food and drink stains on the console and floor. Mud and sand caked the floor on the driver side. I had to place an air freshener inside and leave it set for a while before we could get back in it. The five or 6 miles I had to drive it dirty back to my residence was enough that I had to shower again.!.!. It felt like a violation.! I left California for personal reasons to return home back East for family matters. I work in customer service and there has never ever been a time that I have treated any of my customers in a way like I was treated by uhaul.! The Indio, California uhaul rental at the Sinclair gas station should not exist.! Your general manager should be fired. Your staff needs more training. Do not select this location for your uhaul pickup site. I didn't choose it and got placed there by uhaul. Never again.!

Kathleen A. 
Évaluation :
4

Speed

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
4

Keep Mike!! The guy cares for the customer and takes care of the whole experience,5 star worker

KENNETH M. 
Évaluation :
1

We got over charged three times the amount we used! We use Uhaul every other week to feed the homeless...we are a local church! we have one Route!! I will never ever use this place!!

RAY A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

nancy A. 
Évaluation :
3

The guy was very helpful, but had to track him down.

nancy A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUANE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHAN H. 
Évaluation :
5

Nice and friendly customer service.

AARON S. 
Évaluation :
3

If your equipment is in good condition It is up to the person who used your product. Thanks

Jean Pierre R. 
Évaluation :
4

The lady managing this was excellent!

William M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

The pick up location in Indio ca was run out os coin operated laundromat, no U haul personnel was present when I arrived. Just so Mickey Mouse, how can you run a Uhaul franchise out of a Laundromat? Compared to other Uhaul places near by this was a joke. Left me feeling not confident about dealing with anybody there

Peter S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

phillip T. 
Évaluation :
4

Jess was great! She was professional, friendly, courteous, knowledgeable.

Anne S. 
Évaluation :
4

Personnel was helpful

EDWARD N. 
Évaluation :
5

Service was friendly cordial. It was a simple process to complete the paper work required with the agent guiding us through. Thank you Uhall!

VICTOR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
2

When I arrived they told me there were no trucks Even though I had one reserved. I told him there was a truck there and he said oh but I don't have the keys well turns out the person who handled it called in sick. he did have the keys there was a truck and eventually after phone calls and rerunning all my information I was able to take the truck with me it was not a pleasant experience at all. Dropping off the truck was fine

BLAKE S. 
Évaluation :
5

Great customer service, the girls that helped me were very helpful and very professional took care of the issues we were having with payment thank you girls

Salvador G. 
Évaluation :
2

Better Service, same person cashiering gas station and doing U-Haul, long wait times and sometimes have to just leave truck with other employees. Leaves customer open for incorrect charges and mistakes by staff

Steven H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russ P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
2

Disorganized, very slow, not well trained

Stephen W. 
Évaluation :
5

The truck was very dirty but it worked just fine. The staff was great

George R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
1

The check in process took almost a half an hour. The location was scary. You need to make after after hour drop off easier. I have rented from jail several times and was able to drop off truck and leave the keys after hours. The whole mobile drop off was horrible.

Patricia B. 
Évaluation :
2

Reserved for a mobile pick-up but was changed when i arrived. Had to wait for personal service. Defeated the purpose of mobile.

Mike B. 
Évaluation :
3

People were friendly and helpful but check it was not smooth, took 45 min at least to get it all straight!

Linda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary J S. 
Évaluation :
3

Difficult to find, since it's behind a gas station inside a laundromat, and no one was available right away. Eventually the person that helped me was very nice.

Jose M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

The uhaul had a awful smell inside the driving area .

juan A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Min Y. 
Évaluation :
5

Just a bit more maintenance.

Chelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
1

I made the reservation throughout the app, but when I got there I had to wait for someone to help me about 20 min. And with a bad costumer service too!

Nancy O. 
Évaluation :
5

While my initial reservation was for a branch in Palm Springs which I paid for & was changed to Clarks, Indio (30 miles away) at the last minute by Uhaul (no fault of Clarks). This branch in Indio went out of their way to locate a furniture dolly for me (since they didn't have any). Joana at the office was extra helpful & courteous.

Godofredo L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin J. 
Évaluation :
3

Make sure that the cargo portion of the truck is clean and inspected. After renting the truck, we found dirty, used syringes inside with burnt foil in the cubby hole of the truck and along the door sliding rails.

Jamie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerardo C. 
Évaluation :
2

It was a laundrymat, not a truck rental location. Noone there to help with the transaction despite it being during the 'open hours'. Very unclear how to secure the truck, despite using the mobile app. Nothing explained how to secure the moving blankets for safe return.

Joseph H. 
Évaluation :
1

Horrible service.

PETER C. 
Évaluation :
2

The rental unit was very dirty when I picked it up !! The steering wheel was very disgusting to even put my hands on it, as it was very sticky with pop or something spilled all over it. The cup holders were extremely dirty as well, as were the seats and the floor. Be sure that the vehicle has been cleaned before renting it out to the next customer.

terrence P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claudine F. 
Évaluation :
5

Customer service was friendly, helpful and professional. Fast service for both pick up and drop off service. Thank You ????

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL P. 
Évaluation :
2

A bit confusing on were and how to complete drop off. The gentleman who helped us was awesome and very accommodating, but location was a little sketchy and random. But overall experience with staff member was exceptional.

Joel S. 
Évaluation :
3

Mike was very helpful! Thank you!!

Guillermo D. 
Évaluation :
2

Location was not clean and not inviting. Person who greeted us was working the laundromat. Had to wait 15 minutes for Yvette to assist us. Yvette was good, although she forgot to give me the 6 furniture blankets that I rented and paid fir.

Michael D. 
Évaluation :
1

I was contacted by 3 different locations. I made my reservation a week prior to renting the truck. The day before I received 4 calls, 3 voicemails, 4 texts about my pick up details. When I tried to return the call (since I was in meeting at work all day and missed the calls) no one answered. Then on the day of my rental, I was contacted another 3 times by 3 different locations. The first time was them notifing me that they didn't have the truck I asked for an telling me to go to another location. 30 minutes after that phone call, I was contacted by the original location asking if I was still renting from them, I asked if they had the truck I needed and the said YES! I ended up going to that location. This process was a nightmare.

Rebecca I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter W. 
Évaluation :
4

Had to pay for missing blanket. Agent was very nice. Ce n'est rien

franklin F. 
Évaluation :
3

Tell the customer on the phone that gas is available at the drop off location

John O. 
Évaluation :
1

Gas tank was empty I had to add gas I was promised a Gas Credit but did not receive it

Jon H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erika F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
4

Yvette was very knowledgeable and helpful.

Jade N. 
Évaluation :
5

excellent all round; equipment was towed 1300 mi up to Canada and some of highways were rough but the unit towed flawlessly - as we had loaded it per recommendations.... personel at both ends of rental were most helpful and courteous.... highly recommended to anyone needed to move stuff...

Victor J. 
Évaluation :
4

Keep up the great job.Everything ran smooth

Hugo F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dieann W. 
Évaluation :
2

The truck I rented smelled bad of cat pee in the box just terrible

PAUL C. 
Évaluation :
5

Yvette the U-Haul clerk was fantastic, I will continue to rent from this location due to her.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
3

Take the time to train all your employees on hooking up trailers

Elijah C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeannette W. 
Évaluation :
3

It was not marked well on the main street, so difficult to find. Drove by three times before I found it.

RON W. 
Évaluation :
3

Computer system was down, causing a very length delay. The Personnel were excellent, though. (But, the Lady at the Location did not know where Canada was ?? WOW) It was a two hour drive to pick-up a 6'x12' Trailer …… can NOT believe there was not one closer to our House in Palm Springs !!

Donald M. 
Évaluation :
2

It was difficult to find the business office as it is located in a corner in the back of a laundromat which is attached to a gas station.

Thomas M. 
Évaluation :
5

The persons that help me when I picked up the rental and returned it where very helpful, had a great personality. Would use that location again.

Sarah W. 
Non les évaluations ont été soumises pour cet établissement.

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