Key was not left in pick up box, took me over an hour to get someone inside to open the door n give me the keys, then they tried to charge me double for a rental...
Jessica P.
Customer Reviews for Clay's Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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They were having internet issues so it took 30-40 minutes to pick up the truck. Picked truck up with 1/4 tank.
Dan C.The rental transaction went very well. In fact, the proprietor of Clay's Automotive was helpful getting my reservation “unscrewed-upâ€. I have rented several times from this location and every time the rentals are excellent.
ROBERT K.Nothing at that location they do great job I used to deliver new uhaul units to many locations this one is one of the best
WILLIAM W.Very courteous staff
anita B.Great communication, amazing service and polite gentleman.
Jessica P.Rien
Brandi A.You're right on the money you don't have any Improvement to make I thank you very much
DAVID S.The front door is locked with a note to use side entrance. You have to walk into a dark garage and find your way to the office; and there was a sign "Beware of Dog". The attendant was literally watching me walk around like a fool and did not answer when I was calling for them while in the garage. The attendant said he was unable to check me out but did help me unhook the trailer. I went back after he left and completed the checkout process online.
Robert W.This was not the place I had reserved the truck at.. The day before pickup uhaul called and said I had to go out of my way to a different location to get truck even though I had reserved many weeks in advance.
RICHARD K.Since this experience went perfectly, including adding a few days when my plans changed, I can offer no improvements. Your customer service person who handled my xtra days of access to the U-Haul truck was helpful, pleasant and professional.
Robert K.Gary was a nice guy. Huge help.
Carson D.The process for pick up was long and drawn out. The key was not in the box and ended up having to get help from an associate anyways. Then I was only given the option of 4 hrs and got charged double for being over.
Jessica R.I enjoyed the trailer. I didn't have any problems. Great Manager / Owner who was very helpful!!!!
Ronald C.Absolutely nothing. Service was excellent, truck was spotless and had zero issues, best uhaul service in the area
COTY R.Customer service, having the equipment available when it's supposed to be
Heather P.The experience at clays automotive u haul pick up location was a simple process. Staff is very friendly and personable. , Great service provided at this location! Thank you Clay for making a stressful move easier.
GREGORY W.The windshield was dirty on the in side.
GEORGE M.Clay was the best part of our trip and toke care of us well. Got everything situated and even helped with to leave our car there momentarily. He really makes the U-Haul name shine. Provides good customer service. Even he stated the person who tied up the car did not do a good job.
usman A.The on-line reservation is somewhat kludge. I had to call the support staff twice to get the key box combination. Your support staff were great, though. All in all, the experience was definitely positive. Nice job.
Robert K.The workers were very friendly and very helpful. The van was great - clean, spacious, and got great gas mileage. Returning after hours is simple and quick. I only wish this location regularly offered the cargo vans - I think people in the area would be more willing to rent them due to price, size, and an easier driving experience compared to the trucks.
Britney B.The truck I was assigned was parked in on all sides and there was no one available to move any equipment. The trucks in front of the one I was assigned were the same size and everything so this misstep was the result of someone being grossly negligent and without the decency to make sure the vehicle was accesible. We had to pull equipment out of the way and it took 15 minutes to navigate out of the spot. The wait for U-Haul support was egregiously long and all together no help whatsoever.
Bridget L.No comments. Just dropped off the truck after hours.
Brenda G.Great service kind people was a good experience thanks
Daniel B.Place was cluttered as most older mechanics keep the shops... Was no customer entrance as it was blocked by a stack of tire on the inside. Very Nice guy tho, will go back anytime I need to haul again.
Leon P.The Uhaul Mobile App completely sucked! I tried numerous times to log into my account when dropping off the vehicle a day early and was unable to access any information. Thus got charged an additional $20 fee because I was unable to utilize the mobile app and complete the drop off transaction myself.
Christine U.No parking area for truck...Lot was very full
Alexander D.Professional and made the experience easy. Je les recommande fortement.
ROBIN P.Not the location I had indicated when I reserved the U-Haul. Went all the way to Milton only to be told they didn't have the U-Haul. Had to drive all the way to mt Carmel 40 minutes away. This made us extremely late to meet the movers who were charging by the hour.
Carlos A.clay was very nice and pleasant to work with for my uhaul experience
JOHN F.Most Very Expensive From Pa To Fl One Way November 8th 2021...
Robert P.The customer service was outstanding.
Herman T.Very efficient and helpful interaction. I ran into a time constraint and when I called he was able to locate and rent me a second vehicle.
PHILIP R.Very efficient and personable interaction.
Philip R.The guys at Clay's were very helpful and got me in and out quick.
MARK C.More visible products
GEORGE M.Nothing. Clay was excellent. Great customer service! Je la recommande fortement.
Bob H.Exceptional customer service Clean reliable equipment.
LAURIE R.The pick up was so right on correct. What a Good Dealer you have! Just hated to drive 1,25 hours one way to pick up a 15ft. Unit then 1,25 hours home.
Herschel T.Read above or call me 570 637 9014
James S.Much better than the last time I rented a truck
Sheral R.My experience was great and I had no issues!
Kelly M.Clay's is wonderful!
Evelyn W.Its a garage.
GLADYS S.clays is always very friendly
John F.Umm the over charged me i was suppose to return the truck on 1/4 which i did and i got charged 55,5 never again
Cierra D.Have more trucks at each location
Gereon S.Truck was not swept out. Full of broken Christmas Decoration scraps.
Gary H.The operator was gracious, sincere, and helpful.
Thomas C.Clay was cool and very nice. I would rent again in a heartbeat
JOHN B.Make it easier to rent over internet.
Gene G.