Gary was a nice guy. Huge help.
Carson D.
Customer Reviews for Clay's Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The process for pick up was long and drawn out. The key was not in the box and ended up having to get help from an associate anyways. Then I was only given the option of 4 hrs and got charged double for being over.
Jessica R.I enjoyed the trailer. I didn't have any problems. Great Manager / Owner who was very helpful!!!!
Ronald C.Absolutely nothing. Service was excellent, truck was spotless and had zero issues, best uhaul service in the area
COTY R.Customer service, having the equipment available when it's supposed to be
Heather P.The experience at clays automotive u haul pick up location was a simple process. Staff is very friendly and personable. , Great service provided at this location! Thank you Clay for making a stressful move easier.
GREGORY W.The windshield was dirty on the in side.
GEORGE M.Clay was the best part of our trip and toke care of us well. Got everything situated and even helped with to leave our car there momentarily. He really makes the U-Haul name shine. Provides good customer service. Even he stated the person who tied up the car did not do a good job.
usman A.The on-line reservation is somewhat kludge. I had to call the support staff twice to get the key box combination. Your support staff were great, though. All in all, the experience was definitely positive. Nice job.
Robert K.The workers were very friendly and very helpful. The van was great - clean, spacious, and got great gas mileage. Returning after hours is simple and quick. I only wish this location regularly offered the cargo vans - I think people in the area would be more willing to rent them due to price, size, and an easier driving experience compared to the trucks.
Britney B.The truck I was assigned was parked in on all sides and there was no one available to move any equipment. The trucks in front of the one I was assigned were the same size and everything so this misstep was the result of someone being grossly negligent and without the decency to make sure the vehicle was accesible. We had to pull equipment out of the way and it took 15 minutes to navigate out of the spot. The wait for U-Haul support was egregiously long and all together no help whatsoever.
Bridget L.No comments. Just dropped off the truck after hours.
Brenda G.Great service kind people was a good experience thanks
Daniel B.Place was cluttered as most older mechanics keep the shops... Was no customer entrance as it was blocked by a stack of tire on the inside. Very Nice guy tho, will go back anytime I need to haul again.
Leon P.The Uhaul Mobile App completely sucked! I tried numerous times to log into my account when dropping off the vehicle a day early and was unable to access any information. Thus got charged an additional $20 fee because I was unable to utilize the mobile app and complete the drop off transaction myself.
Christine U.No parking area for truck...Lot was very full
Alexander D.Professional and made the experience easy. Je les recommande fortement.
ROBIN P.Not the location I had indicated when I reserved the U-Haul. Went all the way to Milton only to be told they didn't have the U-Haul. Had to drive all the way to mt Carmel 40 minutes away. This made us extremely late to meet the movers who were charging by the hour.
Carlos A.clay was very nice and pleasant to work with for my uhaul experience
JOHN F.Most Very Expensive From Pa To Fl One Way November 8th 2021...
Robert P.The customer service was outstanding.
Herman T.Very efficient and helpful interaction. I ran into a time constraint and when I called he was able to locate and rent me a second vehicle.
PHILIP R.Very efficient and personable interaction.
Philip R.The guys at Clay's were very helpful and got me in and out quick.
MARK C.More visible products
GEORGE M.Nothing. Clay was excellent. Great customer service! Je la recommande fortement.
Bob H.Exceptional customer service Clean reliable equipment.
LAURIE R.The pick up was so right on correct. What a Good Dealer you have! Just hated to drive 1,25 hours one way to pick up a 15ft. Unit then 1,25 hours home.
Herschel T.Read above or call me 570 637 9014
James S.Much better than the last time I rented a truck
Sheral R.My experience was great and I had no issues!
Kelly M.Clay's is wonderful!
Evelyn W.Its a garage.
GLADYS S.clays is always very friendly
John F.Umm the over charged me i was suppose to return the truck on 1/4 which i did and i got charged 55,5 never again
Cierra D.Have more trucks at each location
Gereon S.Truck was not swept out. Full of broken Christmas Decoration scraps.
Gary H.The operator was gracious, sincere, and helpful.
Thomas C.Clay was cool and very nice. I would rent again in a heartbeat
JOHN B.Make it easier to rent over internet.
Gene G.all is well
DONALD A.This location was 30 miles out of my way. I passed at least 10 uhaul rental places with no available car hauling equipment.
Melissa T.I have always had a great experience with uhaul
Candice R.Rented 2 times from this location the owner is always so nice and friendly
Erica P.Thank you for your excellence in service!
David H.The lot was very cluttered with working, nonworking, and UHaul vehicles. There was no direction on where to park when picking up or dropping off. Other than that, everything was great. The truck was clean and the mobile pick-up and drop-off process was easy.
Kendra D.I requested pick up in Shamokin because I had a bad experience at this location ( Mt Carmel) in the past. I was notified 24 hours before my trip that they changed location. Customer service was terrible and not helpful. I told her I would not rent a uhaul again
Kenneth E.I was quoted $380-400 for my trip using a 20ft truck. I had called the next day to switch it to a 10ft truck. When returning the 10ft truck I got a bill for $500. Not sure how it was over $100 more even with downgrading to the smaller truck?
VANESSA K.This was the second time we used this location and always friendly and professional
Ethan W.Never rent from this location again.. apparently he wanted us to wash the truck before we brought it back because the weather was snowy.. and he charged my card for a cleaning
Eric H.I was very happy with how polite and courteous clay is i will go back again
Ashley W.Train staff on customer service. I did not appreciate standing there waiting 20 minutes just to pick up my U-Haul. The man waiting on me did not appear to know what he was doing. Also I didn't appreciate the multiple people smoking cigarettes while I'm waiting to be served. Unclean, unprofessional, and overall miserable location.
Hasan A.Very helpful quick in and out.
Eric B.