The pick up process took over 3 hours due to website/app issues and multiple calls to customer service where I was transferred repeatedly and sat on hold for 15 minutes at a time. I was outside in the cold with nowhere to sit during the process as well. I reserved a 26 foot truck 2 weeks in advance but had to settle for a 15 foot due to availability which means I had to leave a lot of my belongings behind. The truck & cab were filthy and the appliance dolly i paid for wasn't in the truck. (Still haven't gotten the refund for that) 3 emails to customer service and I still haven't heard back. They sure hit me with extra fees after the drop off though. I'll never use uhaul again.
Katie Schubert
Customer Reviews for Clean Fuel Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I RECEIVED THE TRUCK WITHOUT THE EQUIPMENT AGREED TO. NO DOLLY OR APPLIANCE DOLLY. THE TRUCK WAS AT 1/4 TANK OF FUEL. THE GIRL AT THE COUNTER HAD NO CLUE AS TO WHAT WAS HAPPENING. THE TRUCKS TRANSMISSION IS ON ITS LAST LEGS BARELY SHIFTING OUT OF 2ND GEAR WITH NO LOAD IN THE TRUCK. I BROUGHT THE TRUCK BACK AND FILLED IT ABOVE THE 1/4 TANK I WAS GIVEN. YET I WAS CHARGED $22 MORE AFTER FOR 4 MORE GALLONS OF FUEL? THIS IS ABSOLUTELY THE WORST EXPERIENCE EVER AND I WOULDN'T RECOMMEND UHAUL TO ANYONE.
Thomas ButlerThis was not the location U-Haul sent us to - via text we were told our location was 3909 11th St, Rockford IL 61109 when we got there we were told 'U-Haul haven't sent the paperwork to be a venue yet'. So had to drive further to the next dealer we could find.
Neil Morgan