Le client n'a pas laissé de commentaire.Brian A.
Customer Reviews for Cleves Tool Rental and Service Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cleves, OH 45002
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Friendly and professional. Keep up the good work!Brian A.
Great customer service ðŸ‘BULADO J.
Le client n'a pas laissé de commentaire.William S.
The Lady at the rental place was an Angel of a woman who's gone above,and beyond the call of duty. She was wonderfuly nice,and extreamly courteous. A Big Big help in every way. I highly recommend to anyone that Cleve's Took,and Rental is the best place to go to for all your U-Hall needs. A+A+A+A+A+James M.
I rated the truck as "clean" but there was a plastic bottle, a candy wrapper, a t-shirt, and socks in the cargo area. I don't blame the U Haul location because it could have been the previous renter during non work hours.David K.
The one who helped us was awesome. He was patient and funny!Brittany L.
This location was an awesome ðŸ˜Ž place to rent a U-Haul. I highly recommend.RICKY F.
Very helpful.DANIEL M.
This location has improved their service a lot over the last several months. It is appreciated.DANIEL M.
Le client n'a pas laissé de commentaire.Larry A.
Le client n'a pas laissé de commentaire.Hannah T.
They need to light the yard better at night. The lack of lighting makes it hard to find after hours, and a little difficult to drop equipment.DANIEL M.
Lady at the front desk was rude. I treated her with repsoect from the second we got on the phone to reserve the Uhaul and she was nothing but gross. Her attitude, the info she gave me. Told me I could only pick the van up at 11:45, no earlier no later. I couldn't drop the van off any earlier or later than 8am the next day but when I callled to double check the gentleman on the phone says no she's wrong. She's always rude. Then why keep an employee like that? If you don't like your job, leave.taylor S.
Great service and very respectful. They go above and beyond to help. Thank you for all the help.TIMOTHY L.
This was by far the best U Haul experience I've had. The people working there were great. Easy in and easy out.CHRISTOPHER F.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Paul R.
Equipment was clean. I had an incident on the way home.JEFFERY S.
Dropped off vehicle after hours.EUNICE B.
Le client n'a pas laissé de commentaire.Anthony M.
Le client n'a pas laissé de commentaire.Estill N.
Le client n'a pas laissé de commentaire.CASEY K.
Fix the issues with the mobile app and online checkout. Took about three hours to get the uhaul.Samantha D.
Le client n'a pas laissé de commentaire.Alex C.
Le client n'a pas laissé de commentaire.Karen K.
Le client n'a pas laissé de commentaire.RYAN E.
Nothing at this location Andrea Holden was very helpful and prompt and she is definitely versed on everything I needed to know about my rental. Would recommend this location for sure.Bethany G.
Le client n'a pas laissé de commentaire.TIMOTHY P.
Excellent pick up location and the staff went above and beyond. Very helpful with great personalities, which is very rare nowadays.JACKIE C.
Le client n'a pas laissé de commentaire.Helen N.
Le client n'a pas laissé de commentaire.Joy W.
Le client n'a pas laissé de commentaire.Craig G.
Le client n'a pas laissé de commentaire.Kay N.
Le client n'a pas laissé de commentaire.THOMAS E.
We were supposed to pick up truck in Oxford and had to drive 40 min each way adding expense and time to the rental. I reserved this truck weeks in advance. This was NOT a last minute rental. Even the nice lady running the pickup place said we got screwed. I will not be using uhaul again and am taking this to the BBB. They are intentionally fleecing customers .NEAL C.
Le client n'a pas laissé de commentaire.Michael M.
Nothing, everything was top-notch!Jeff S.
Easy to get to and friendly service.BRIAN W.
Le client n'a pas laissé de commentaire.SEAN S.
Le client n'a pas laissé de commentaire.ANGELA P.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.ROBERT P.
Le client n'a pas laissé de commentaire.Darryl S.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Lawanda A.
Le client n'a pas laissé de commentaire.Robert O.
Le client n'a pas laissé de commentaire.Alisa T.
Le client n'a pas laissé de commentaire.SCOTT S.
Trucks could have step to get in cab...really high for short people!!susan H.
The pick up and drop off experience when the store is closed was horrible. Which was on a Sunday. We were at the drop off location for over an hour trying to go through the process. We were on hold with UHaul 3 different times for 15/20 minutes each time.Kevin M.
Very accommodatingbarbara O.
Customer service was great!Jeannie A.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.DENA T.
It was the most best experience I've had, loved how every person from call center to rental office were focused to help the customerMEHYAR S.
Very good experience.ROBERT B.
Staff should wear mask, and I shouldn't ask for help with trailer disconnect they should have assistance available.ROBERT K.
Le client n'a pas laissé de commentaire.Randy W.
Le client n'a pas laissé de commentaire.Rodney P.
Le client n'a pas laissé de commentaire.Will P.
We took a picture of the mileage before we left the parking lot and it's a different amount on the invoice. After taxes we were over charged $0.42. Is this a common practice? The last (?) Renter spilled a drink in the drink holder and the truck wasn't swept out.Christopher K.
Le client n'a pas laissé de commentaire.Terry L.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Marianne T.
Le client n'a pas laissé de commentaire.Melissa S.
They went above and beyond to ensure that I received a trailer during a crazy time. I could not be happier with the level of service received.Darla B.
Le client n'a pas laissé de commentaire.Bill F.
When I called to tell them I wasn't done with the uhaul that I had one more garage to do and I'd have it back that evening and she was really snotty telling me they closed at 4 and hung up on me! How rude! I spent almost $400 and I'd at least liked to have had a thank you, got nothing! She was very rude and unprofessional! I'm telling all my friends to stay clear of that location..Renea C.
Le client n'a pas laissé de commentaire.Jeannetta A.
Customer waited 15 minutes in store before a worker showed up to assist. Customer ordered moving pads and they were not in trailer when customer arrived back at his moving from location. Tried several times to call location to discuss and no phone answer and their voicemail box was full and could not leave a message.BRADLEY S.
Le client n'a pas laissé de commentaire.Jeannetta A.
They charged me way more milage then they should haveKelli D.
Le client n'a pas laissé de commentaire.Steve O.
Le client n'a pas laissé de commentaire.Raymond S.
Andrea was very helpful as this was my first rental. One of the guys helped me hook up the trailer. I had some trouble with the on-line reservation and called the 800 number and got great help. The experience could not have been better.Robert B.
All went well. Smooth and quick transaction.Joe O.
Le client n'a pas laissé de commentaire.Laura C.
The 24 /7 service at this location was terrible couldnt get cell service the lock box code that they gave was incorrect spent over an hour just tryimg to get set up and off the lot . Had the same issue upon returning also got charged and extra 11 dollars beyond the wuote and i used it for half the mileage i stated in my quote all around terrible experience. Not to mention customer service put me on hold for 20 minutes to discount my rate thenhung up on me terrible service all around.Marc N.
Le client n'a pas laissé de commentaire.JUDY M.
Le client n'a pas laissé de commentaire.JOHN W.
A great place.Richard M.
We are not happy at all with UHAUL period! We were charged a deposit after we were told there would be none ... after putting it on our credit card. The cost was 159 and this deposit was 100.00.... however our card was charged 298???? And the deposit has never been returned yet... they can't explain why the discrepancy in amounts or why my refund hasn't been done.... I will never rent another truck from them again!!Rob O.
Le client n'a pas laissé de commentaire.Judy G.
No one there. I rented a truck for overnight and delivered the truck to the drop off after the business closed.Jeffrey M.
Excellent customer service, very friendly and helpful staff.Charles L.
friendly and very helpful staff.Shawna B.
Le client n'a pas laissé de commentaire.Daniel S.
The Truck was in amazing condition and drove great!Thomas N.
The lady that checked me in was super nice! She answered all my questions!Samantha C.
Le client n'a pas laissé de commentaire.Andrea H.
I had a very positive experience and will absolutely use again/recommend in the future.Taylor M.
Le client n'a pas laissé de commentaire.theresa H.
Friendly helpful staffDave M.
UHAUL WAS A TERRIBLE EXPERIENCE. NOTHING TO DO WITH PICK UP LOCATION.tony W.
Le client n'a pas laissé de commentaire.Sandy J.