Évaluations des clients Climate Control Moving Corp

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Climate Control Moving Corp

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jeff J. le

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Le client n'a pas laissé de commentaire.

DEB E. le

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Nothing, the two individuals that helped me were helpful and friendly.

Mark M. le

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Le client n'a pas laissé de commentaire.

Bernard H. le

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The customer service was great but I do have feedback for you the check-in process after hours needs improvement I went through took the pictures and at night it was hard to see the checkbox for the photos to say they were okay so somehow make the check mark for selecting the photo more prominent. then after I went through everything I basically I clicked on the link that had been texted to me and I went through the process a few times because I had issues with the photos. I also unfortunately had put the keys back before realizing that I needed the keys to show that the tank was full so I hope I'm not going to get thing for that. but the biggest complaint by far was after going through the whole process a few times on the app at the very end it asked me to log in or provide my phone number to get the account information as well as provide my last name. Once I did that it found my account number and then it made me go through the process all over again specifying the fuel specifying the mileage they can the pictures it was incredibly frustrating especially when it was late at night and then making me take all these photographs I tell you it was a very painful process I do hope you find a better way to do check in after hours. I get I understand the need to take the photos but somehow maybe fix the link that is texted to the person to make them have the account created first.

Christine A. le

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This is the second time I've rented from this location. It's always quick and easy and I really appreciate that.

Ernest H. le

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open on time...not 20 minutes late. clean the cab of the van of all the pet hair inside

Dan D. le

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Truck check engine light was on entire time had truck. Was afraid to turn off.

Rhonda S. le

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Le client n'a pas laissé de commentaire.

Nora A. le

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Le client n'a pas laissé de commentaire.

lawrence S. le

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Le client n'a pas laissé de commentaire.

bruce B. le

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Not sure why Uhaul boxes are not sold at this location?

Arthur M. le

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Nothing. The experience was excellent.

Andrea C. le

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Smoothest check in and check out, the representative I worked with at the counter was beyond helpful. I’d return here each and any time I need this service.

Kristie B. le

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Le client n'a pas laissé de commentaire.

Eric P. le

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The agent was not on their A game. The windows in the truck were very dirty. Other than that the truck was fine. The app to process the pickup was pathetic!!!!

Ronald D. le

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Need to expand the shop to have all of the towing accessories :) merry christmas

Daniel F. le

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Limited room to connect to trailer. Facility was clean and appeared to be managed well but connecting to trailer was a challenge. I would suggest the Victor, NY location to anyone due to ample space.

Jennifer Y. le

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We also rented a storage unit there and we were moving everything out of the storage unit. My only complaint is that when we were loading the Uhaul a worker started vacuuming literally right in front of where we were loading so we had to lift heavy boxes and move around him, we also had to lift up the cord to the vacuum and go under it. I don't know why he had to vacuum right there when there was an entire warehouse he could have vacuumed somewhere else. We could have tripped over the cords. Also when you are on a time limit and paying for this it's bad customer service. The people were nice, and I would rent there again. I just thought this should be brought to their attention.

Donald R. le

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Le client n'a pas laissé de commentaire.

John H. le

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We were very pleased with the size and availability of the truck we rented, and also the pick-up location and service. Personnel was also polite and helpful.

mark B. le

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Le client n'a pas laissé de commentaire.

Donald L. le

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Drop off was a breeze

Robin H. le

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Le client n'a pas laissé de commentaire.

John F. le

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Your app needs improvement. Getting the truck took way to long with the app not working well at all. When I returned the truck the app would not show the return button. After waiting 15 minutes I just dropped the keys and left. I will never use the app again. Highly frustrating and cumbersome having to re enter all the information you already had. Would not let me take a passport picture. The lady at the center straightened everything out nicely the next morning, I've got nothing bad to say about them and my next rental will be in person since the app is such a hassle.

PATRICK G. le

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Le client n'a pas laissé de commentaire.

Robert F. le

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Le client n'a pas laissé de commentaire.

Nell H. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Le client n'a pas laissé de commentaire.

AUDREY P. le

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We drove 12 miles and put 5 gallons on gas in the truck upon return. Obviously the tank was not full when we picked it up though they claimed it was. Uhual needs to improve the check out/check in process. Even with supplying all information on line when reserving the truck, it took over 15 minutes to process the rental. Luckily I planned for it to take a long time. On the positive side, convenient location, clean truck and supplies, pleasant employees. We also hired moving help through uhual site that was excellent.

William N. le

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Le client n'a pas laissé de commentaire.

KARL B. le

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Le client n'a pas laissé de commentaire.

Brian L. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

Jeremy P. le

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Customer service representative didn't seem very happy he was working. He also told me that all I had to do was slip the keys in the drop box with no mention of the online process.

Gary P. le

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I arrived 1/2 hour early for my scheduled pickup to avoid the end of the day rush. I reserved the truck for 24 hours. The rental agent tried to charge me for 48 hours .because I was 1/2 hour early. He never stated that I would be charged more for being early I had to cancel the order and come back a 1/2 hour later and do the check out again.I returned the truck after 20 hours I put 9 miles on it.No body was there to receive it at 1;30 on a saturday afternoon. I left the truck there.. I went back at 4:30 to return the key and settle the charges. No body was there,I had to wait 15 minutes for them to return to settle the charges. There is enough stress and aggravation in the moving process ,I did not need U haul to add to it.

Kyle S. le

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It was great! We loved being able to check in/get the truck and then check out/drop off the truck without ever having to go inside! Plus they had the truck already turned on and warmed up which we were grateful for in the 20 degree weather.

Stefanie P. le

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The site listed 24 hour returns - I did not realize that meant no one was there - and leaving keys in a drop box. I returned truck "early" at 6 PM when it was due the following day at 9 am - but not staff would be there until 10 am. To see a person, I would have been late - luckily my son knew how to use the app and helped me to use the drop box

jeffie F. le

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Keep smiling ??

Richard S. le

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After I left I noticed that the windshield wiper on the passenger side was breaking on the blade itself. I wonder what else I might have missed.

David L. le

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Friendly and professional

Eric F. le

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Le client n'a pas laissé de commentaire.

PATRICK G. le

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Le client n'a pas laissé de commentaire.

Roy W. le

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Le client n'a pas laissé de commentaire.

Tamra R. le

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Le client n'a pas laissé de commentaire.

raquel V. le

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Le client n'a pas laissé de commentaire.

Daniel W. le

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The truck was a little old, but service at the location was great

Richard H. le

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Le client n'a pas laissé de commentaire.

Randy S. le

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Le client n'a pas laissé de commentaire.

Holly B. le

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Staff was surly and rude during early equipment pick-up on Friday, 10/18. The vehicle was poorly maintained and completely unsafe for rental. A 3.5 hour trip took 6 hours due to transmission issues. It was a stressful, dangerous trip.

Charles L. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Le client n'a pas laissé de commentaire.

allan P. le

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Le client n'a pas laissé de commentaire.

PATRICK G. le

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Le client n'a pas laissé de commentaire.

Megan G. le

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Fast and efficient service, thank you!

Valerie P. le

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I requested my credit card not be used, would pay with cash on return and my credit card was used and I was over charged. That was disappointing to me, otherwise I was satisfied.

mark A. le

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Le client n'a pas laissé de commentaire.

Wendy F. le

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Le client n'a pas laissé de commentaire.

allan P. le

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Le client n'a pas laissé de commentaire.

Iuliu U. le

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Le client n'a pas laissé de commentaire.

Linda D. le

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Le client n'a pas laissé de commentaire.

Michael Y. le

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Clean the windshield

John B. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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I drove 31 miles and the vehicle took 9.5 gallons of fuel. What a rip off!!

Norberto L. le

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I called to make reservations and was told that someone would call me by 6:pm only to wait and not get a call at all. This happened several times, finally I found a trailer and moved on. You haul can be so much more, the company needs more training.

Frank S. le

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Polite and courtesy was excellent, technicians work very hard to keep customers patient while waiting.

Brandin O. le

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Le client n'a pas laissé de commentaire.

DONALD P. le

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Le client n'a pas laissé de commentaire.

Heather M. le

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pave the drive round the back of the building

Randy V. le

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Hard to expect anything more as they were excellent in all regards to being friendly, helpful, efficient and such a pleasure to make this a great experience. I rented a 5x9 with ramp for hauling a load of tile and it worked out great. Many thanks!

Joseph C. le

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Le client n'a pas laissé de commentaire.

Charles L. le

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Le client n'a pas laissé de commentaire.

jeffrey V. le

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Drop-off was easy and the staff was very helpful!

Michael B. le

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Get voicemail. Phone rings forever and does not provide option to leave a message.

William T. le

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Le client n'a pas laissé de commentaire.

Susan N. le

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Le client n'a pas laissé de commentaire.

MCGREGOR M. le

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Le client n'a pas laissé de commentaire.

Steve H. le

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I was scheduled to pick up a 6 x12 trailer at the original door store in Ontario, NY. This location is closed no activity. Thankfully Climate Control Moving Corp has a trailer (smaller then desired) but worked out. The Webster folks were great. U-Haul Corporate needs to update locations and not reserve equipment at locations no longer in service.

Francis M. le

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Le client n'a pas laissé de commentaire.

Joseph A. le

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The truck was in need of service, the brakes and alignment were awful, the ignition cylinder was touchy. Your mobile app check in process needs a lot of work it is not intuitive and the mobile apps approval process is arduous.

Melanie S. le

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The website was not working, the app took forever to download and I could not reach anyone on the phone. This was a terrible experience overall.

Thomas D. le

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Le client n'a pas laissé de commentaire.

Dennis K. le

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Great people did a good job.

Keith M. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Le client n'a pas laissé de commentaire.

Diane S. le

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Le client n'a pas laissé de commentaire.

Ronald E. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Still waiting on a refund that I was suppose to get of $120 it has almost been a week and I have stopped I twice about it and everyone keeps telling me they don't know how to do the refund.

Bonnie P. le

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Le client n'a pas laissé de commentaire.

Steve R. le

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Le client n'a pas laissé de commentaire.

robert R. le

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Le client n'a pas laissé de commentaire.

Greta W. le

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Great customer service. Fast and easy pickup and flexible. Very helpful people!

Charles M. le

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Thank you, great truck.

John W. le

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The Ford Van was easy to drive. The back up camera was a nice feature.

Donald H. le

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Le client n'a pas laissé de commentaire.

Nicole B. le

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While helping me the Associate/cashier/clerk answered the phone and instead of placing them on hold and finishing my transaction which he was in the middle of, he took the call and essentially placed me on hold. It felt rude to me even though I doubt that was his intention. Also, he verbally quoted me $.19/mile but I was billed $.99/mile. I then checked my paperwork and it was correctly stated on my paperwork at $.99/mile but that was lost in the verbal communication. I think him being distracted with the phone caused a miscommunication which caused me to be surprised by my bill.

Dan P. le

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Le client n'a pas laissé de commentaire.

Dennis R. le

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Keep up the excellent job; well done! The customer service person was great.

Dave C. le

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Quick and efficient drop off, perfect.

Kurt W. le

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Easy, pleasant, great experience!