Customer Reviews for Clockwork Auto LLC
(U-Haul Neighborhood Dealer)

Évaluation :

2

Finding the lockbox location was like hunting for a geocache. It's on a telephone pole with poor signage.

Évaluation :

1

Mileage wrong at pickup. Overcharged. No answer when you contact.

Évaluation :

5

Very easy process

Évaluation :

2

Keep trucks serviced

Évaluation :

4

Have the address visible and a sign that actually state u-Haul. I drove by the place twice, if it wasnt for the few u-Haul part outside, I would have never stop and asked.

Évaluation :

4

Two thumbs up, this is the first time I've used Uhaul. It was quick and easy at this establishment. The van I rented was ran very well and in great condition.

Évaluation :

3

All good!

Évaluation :

1

Tried to charge for extra day, extra gas, and insurance I did not ask for. I took pictures of the dash when I picked up and dropped off.

Évaluation :

1

Make sure the place is clean. The didn't have the equipment I needed. They charge me for some kind of safe insurance which I decline on my reservation. Uhaul barely had any gas in it. I would never recommend this Uhaul place to anyone I know.

Évaluation :

3

The cost estimate provided in the web site is about one third of the real cost. This is frustrating, because as a customer I need the real information to compare to other rental services. I put about 8 gallons of gas and still I was charged with other 3 gallons.

Évaluation :

5

It was a great and quick process. No hassle very friendly

Évaluation :

1

Clockwork Auto: 1) provided incorrect information, stating that the one-way trailer rental would not be due back until Friday. 2) didn't check to make sure the brake lights worked; 3) allowed me (even urged me to drive away) with the back of the trailer still opened; 4) (worst of all), rented a trailer that needed servicing (the trailer's door was rusted and very difficult/loud to get open and closed.)

Évaluation :

5

The trailer could use maintenance. Hard to hook up & one tail light was not working. Service and location were good.

Évaluation :

3

Had to traverse muddy grass to inspect and enter U-Haul truck. Key lockbox needs lubrication.

Évaluation :

2

I've submitted a claim, the truck provided to us had multiple holes on the roof that caused leaks and saturated our furniture and mattress with water. It's frustrating to submit a complaint and not receive a response.

Évaluation :

3

the person had no knowledge of U-Haul equipmrnt, said the place was just a place for truck storage

Évaluation :

4

Don't charge for gas when the customer replaces the gas used. I'm not happy with my receipt and I'm still waiting to be contacted to dispute these charges. The customer service side is lacking here.

Évaluation :

2

Items requested were not provided or given prior notice that they wouldn't be provided. There was a hole in the roof of the back which allowed water to pool up inside the back. I had to clean it up before loading this truck up which took additional time that I didn't allot for. Terrible experience

Évaluation :

5

Good service!

Évaluation :

1

Customer service informed me that I would not get charged and still got charged for keeping the rental an extra couple hours. Very disappointed

Évaluation :

1

Stop stealing ppls money, charging too much for gas and not being truthful. Customer service is trash and I had requested a dolly to move my stuff and ended up buying one because he didn't have any.

Évaluation :

3

Not the locations fault, but did not have all items I ordered - dolly & moving blankets

Évaluation :

2

The uhaul had exposed wiring that blew a fuse on our towing wiring.

Évaluation :

5

The verification process is very tedious . Trying to get a hold of someone to help is pretty impossible

Évaluation :

1

I was charged for this vehicle that I couldn't use due to brake failure and truck breakdown the rental office was closed it waited 30 min and realize they weren't coming not to mention ongoing traffic

Évaluation :

5

Everyone was extremely professional and helpful, especially the young lady at the counter.

Évaluation :

5

Rien

Évaluation :

1

BEWARE>>>>>> I picked up a UHAUL vehicle; took a picture of mileage and gas gauge before leaving. I was using the mobile app to save time for check-out. The gauge was between 1/2 and 1/4 (3/8) When I checked my email, later that day, I noticed that the starting gas was showing 1/2 tank. So, I brought the vehicle back and put the extra fuel in the tank to bring up to 1/2 tank (a few extra bucks...no biggie), later to find out that a fuel charge was added to my final bill. 3 gallons at an increased price! I had also taken a picture...confirming I had dropped it off with 1/2 tank. I called and spoke to the manager and he said that all he does is take a picture and submits it to UHAUL. He claimed UHAUL assesses the extra charge. So I called UHAUL waited on hold (43 minutes) and the lady helped me with my concern. She looked at the picture this location had submitted and stated it shows 1/2 tank. She said that she would take care of this. She also stated that this location... is the one charging the additional fee for fuel. NOT UHAUL CORPORATE!! Fraud! If this is done to me... who else is this done to?

Évaluation :

5

You all over charged my card by60 which is in dispute and no one from your company will contact me I have your several messages for you all to phone me back regarding the over charge on my credit card so I will contact my bank and dispute the charges that you all have made

Évaluation :

1

Make sure trucks are cleaned and not damaged before next rental..