Customer Reviews for Clockwork Auto LLC
(U-Haul Neighborhood Dealer)

63 évaluations

8519 McHard Rd   Houston, TX 77053

(281) 416-7608

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(281) 416-7608

8519 McHard Rd
Houston, TX 77053

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

They charge me more days and I booked one day and returned in 10 hours but they took more money so I don’t recommend any other person and service also not good..

Khadir K 
Évaluation :
5

Exceptional Service

CEDRIC H 
Évaluation :
3

Ppl was nice

tonisha t 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rosio G 
Évaluation :
5

Great Customer Service!

patricia d 
Évaluation :
5

Every thing went perfectly,the staff was very polite,thanks for your service

marcus t 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenyatta W 
Évaluation :
5

Great job.

CEDRIC H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jecsson G 
Évaluation :
2

Finding the lockbox location was like hunting for a geocache. It's on a telephone pole with poor signage.

Kyle R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davon M 
Évaluation :
1

Mileage wrong at pickup. Overcharged. No answer when you contact.

Antoinette A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunmi O 
Évaluation :
5

Very easy process

Coneic P 
Évaluation :
2

Keep trucks serviced

STEPHANIE B 
Évaluation :
4

Have the address visible and a sign that actually state u-Haul. I drove by the place twice, if it wasnt for the few u-Haul part outside, I would have never stop and asked.

Joyce G 
Évaluation :
4

Two thumbs up, this is the first time I've used Uhaul. It was quick and easy at this establishment. The van I rented was ran very well and in great condition.

CARY N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shiju K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANA P 
Évaluation :
3

All good!

JAMES M 
Évaluation :
1

Tried to charge for extra day, extra gas, and insurance I did not ask for. I took pictures of the dash when I picked up and dropped off.

BRUCE B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

keisha m 
Évaluation :
1

Make sure the place is clean. The didn't have the equipment I needed. They charge me for some kind of safe insurance which I decline on my reservation. Uhaul barely had any gas in it. I would never recommend this Uhaul place to anyone I know.

Jcoby B 
Évaluation :
3

The cost estimate provided in the web site is about one third of the real cost. This is frustrating, because as a customer I need the real information to compare to other rental services. I put about 8 gallons of gas and still I was charged with other 3 gallons.

PEDRO M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B 
Évaluation :
5

It was a great and quick process. No hassle very friendly

YVTTE V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Smith A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D 
Évaluation :
1

Clockwork Auto: 1) provided incorrect information, stating that the one-way trailer rental would not be due back until Friday. 2) didn't check to make sure the brake lights worked; 3) allowed me (even urged me to drive away) with the back of the trailer still opened; 4) (worst of all), rented a trailer that needed servicing (the trailer's door was rusted and very difficult/loud to get open and closed.)

Cheryl P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodney I 
Évaluation :
5

The trailer could use maintenance. Hard to hook up & one tail light was not working. Service and location were good.

Robert W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOLANDRIA J 
Évaluation :
3

Had to traverse muddy grass to inspect and enter U-Haul truck. Key lockbox needs lubrication.

Phasouk S 
Évaluation :
2

I've submitted a claim, the truck provided to us had multiple holes on the roof that caused leaks and saturated our furniture and mattress with water. It's frustrating to submit a complaint and not receive a response.

Oscar Q 
Évaluation :
3

the person had no knowledge of U-Haul equipmrnt, said the place was just a place for truck storage

Vincent W 
Évaluation :
4

Don't charge for gas when the customer replaces the gas used. I'm not happy with my receipt and I'm still waiting to be contacted to dispute these charges. The customer service side is lacking here.

James E 
Évaluation :
2

Items requested were not provided or given prior notice that they wouldn't be provided. There was a hole in the roof of the back which allowed water to pool up inside the back. I had to clean it up before loading this truck up which took additional time that I didn't allot for. Terrible experience

Adrien W 
Évaluation :
5

Good service!

Robert W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francis w 
Évaluation :
1

Customer service informed me that I would not get charged and still got charged for keeping the rental an extra couple hours. Very disappointed

Aracely R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONA M 
Évaluation :
1

Stop stealing ppls money, charging too much for gas and not being truthful. Customer service is trash and I had requested a dolly to move my stuff and ended up buying one because he didn't have any.

Bryan K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYSHAUN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richmond T 
Évaluation :
3

Not the locations fault, but did not have all items I ordered - dolly & moving blankets

Eric E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony P 
Évaluation :
2

The uhaul had exposed wiring that blew a fuse on our towing wiring.

Joan G 
Évaluation :
5

The verification process is very tedious . Trying to get a hold of someone to help is pretty impossible

Manuel S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Coren M 
Évaluation :
1

I was charged for this vehicle that I couldn't use due to brake failure and truck breakdown the rental office was closed it waited 30 min and realize they weren't coming not to mention ongoing traffic

Camilla B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LE Y 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONY P 
Évaluation :
5

Everyone was extremely professional and helpful, especially the young lady at the counter.

NATHANIEL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W 
Évaluation :
5

Rien

GEORGIA L 
Évaluation :
1

BEWARE>>>>>> I picked up a UHAUL vehicle; took a picture of mileage and gas gauge before leaving. I was using the mobile app to save time for check-out. The gauge was between 1/2 and 1/4 (3/8) When I checked my email, later that day, I noticed that the starting gas was showing 1/2 tank. So, I brought the vehicle back and put the extra fuel in the tank to bring up to 1/2 tank (a few extra bucks...no biggie), later to find out that a fuel charge was added to my final bill. 3 gallons at an increased price! I had also taken a picture...confirming I had dropped it off with 1/2 tank. I called and spoke to the manager and he said that all he does is take a picture and submits it to UHAUL. He claimed UHAUL assesses the extra charge. So I called UHAUL waited on hold (43 minutes) and the lady helped me with my concern. She looked at the picture this location had submitted and stated it shows 1/2 tank. She said that she would take care of this. She also stated that this location... is the one charging the additional fee for fuel. NOT UHAUL CORPORATE!! Fraud! If this is done to me... who else is this done to?

Jerry A 
Évaluation :
5

You all over charged my card by60 which is in dispute and no one from your company will contact me I have your several messages for you all to phone me back regarding the over charge on my credit card so I will contact my bank and dispute the charges that you all have made

renee h 
Évaluation :
1

Make sure trucks are cleaned and not damaged before next rental..

LAMONE L 
Évaluation :
4

Better lighting in the area in case you need to pick up or drop off at night.

Ariel S 
Non les évaluations ont été soumises pour cet établissement.

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