Customer Reviews for Cloverly Automotive
(Concessionnaire U-Haul dans le voisinage)

871 évaluations

2203 Spencerville Rd   Spencerville, MD 20868
(On Route 198 One Mile East of New Hampshire Avenue)

(301) 421-9416

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(301) 421-9416

2203 Spencerville Rd
Spencerville, MD 20868
(On Route 198 One Mile East of New Hampshire Avenue)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Can't think of a thing. Gary was great and I really liked the van. Great equipment

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
4

We ordered some furniture pads, but didn't find out till we picked up the truck that they didn't have any. It would have been very helpful to know that in advance.

James O. 
Évaluation :
4

Great to work with Gary

DONALD H. 
Évaluation :
5

Excellente expérience 

Dale N. 
Évaluation :
4

Upon pickup the truck displayed warning lights that the oil was low. It took a half hour to 45 minutes for a respresentative from the Cloverly location to make the proper adjustments to the vehicle before it could be driven. I would suggest that when the trucks are returned that items like this are checked. You are big on the return with gas make sure the equipment is maintained for the customer.

YuVette R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Magdiel P. 
Évaluation :
5

Aucun

Gary C. 
Évaluation :
5

Everything went very well. Thx

Darnell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne M. 
Évaluation :
5

Very Friendly Staff. Better than expected experience. The road is very old and could use a resurfacing.

Taylor M. 
Évaluation :
5

Nothing for now.

VILKYS S. 
Évaluation :
3

This was an auto yard behind a restaurant. The ground was rutted and muddy. I would not consider this inviting. However, the location served its purpose as a drop off location.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matilde B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keisha G. 
Évaluation :
4

Allow online booking. We went through all the steps and we expected to pick up our truck at 8am. Instead, we had to wait until 9. Either fix the website so I don't have false information or allow off-hours pickup.

ANDREW A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vasthi M. 
Évaluation :
5

The right front tire was low in air but I simply brought it back and they immediately placed more air in the tire and I had no further problems

MARIA M. 
Évaluation :
5

Loved the customer service and the price is very reasonable!! Will be coming back next time I move. Thank you so much!!

Tylon S. 
Évaluation :
5

Everyone was so nice and the process of checking in and checking out was so easy!

Ashley S. 
Évaluation :
5

Management was excellent. Very friendly and helpful. Would definitely recommend or rent from again.

Ryan B. 
Évaluation :
5

Like new trailer. Gary Clatke was very helpful and efficient.

Guy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EUSEBIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEDRICALAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
4

Met Maey who greeted me with hee adorable two cats helping me ro get my rental vehicle for rhe day. She did an awesome job and was very helpful. Just the signage for Uhaul could be a bit better as it's a bit hard to see from the hwy. The van was operational and had good heat. Thanks

Yonatan B. 
Évaluation :
5

Mary was excellent! Very friendly, knowledgeable and attentive!

DANIEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carroll H. 
Évaluation :
5

Great customer services!

CARLOS R. 
Évaluation :
5

The gentleman was very helpful, thanks you!

JOSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Great service and family kind. I love this station

YOUNG Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rufus P. 
Évaluation :
5

Very friendly and straight forward transaction. Vehicle ready when I reserved and on our way quickly. Dropped off keys when done and receipt emailed. Easy!!

TINA D. 
Évaluation :
5

Mary was quick and helpful

BRIAN P. 
Évaluation :
5

Mary was extremely helpful and really went the extra mile to make sure I got what I needed. Definitely a two thumbs up experience!

BRADLEY B. 
Évaluation :
5

The text message from U-Haul that says, "In preparation for your U-Haul rental, please click the secure link to upload your meaningful assurance..." should also offer customers the option to complete the process at their selected U-Haul rental location during normal business hours.

MICHAEL B. 
Évaluation :
5

The customer service is wonderful!

VILKYS S. 
Évaluation :
1

Good luck hitting the correct turn on your first try, good luck figuring out where or how to park the truck after that. The online self return process with needing to take photos of everything kind of a pain in the ass, especially when returning after sunset.

Gennadiy G. 
Évaluation :
5

Excellent place to rent a Uhaul. Super nice and welcoming. Will definitely be back for future moving needs.

Lori M. 
Évaluation :
5

Very friendly team specially Mary

BEENISH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
2

they didn't know where it was and were not in the office had to call

Eric L. 
Évaluation :
1

This place is horrible. At the time of the truck return, I called this place to find out if I can drop of the truck I had rented different place. The person on the phone said 'sure you can return the truck here in our branch'. He also asked the size of the truck I am returning and I told him. He told I can come to drop it off. Then I drove 20 minutes to get there and a women had received the key. Around 10 minutes latter, this same women came by looking for me where I was waiting for my ride and said I have to be charged double for returning the truck to that place( different place). I told her I had called to that place to make sure if I can dropped the truck and a person on the phone assured me I can dropped it off so its not my fault to waist my time. The women said' unfortunately, there is nothing she can do about it and so I have to take it. I told her this is not good costumer service if she can charge me double after I trusted the guy on phone and waisted my time to drove. Then I left. When I get home, I see the women doubled my bill and the payment is pending . I dont know if they do this in purpose but, dont waste your money, look for an other company to rent a truck.

NETSANET M. 
Évaluation :
5

If we ever need to rent again would go back to this location.

SHERRY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fernanda S. 
Évaluation :
5

Just a suggestion: Have a broom or an item that will sanitize, clean, and deodorize the truck after use.

VILKYS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA G. 
Évaluation :
3

I reserved the reservation, in person, two weeks in advance, When I went to pick it up; there was no record of the reservation. Fortunately, there was a truck on the lot to suit my needs.

WILLIAM W. 
Évaluation :
5

Just keep up with a great job!

VILKYS S. 
Évaluation :
2

I was over charged and I feel scammed.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret T. 
Évaluation :
2

The road to pick up the trailer was riddled with potholes and large areas of missing gravel. Luckily we had a truck to get in and out of it. Not sure any smaller of a vehicle could.

Meghan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY L. 
Évaluation :
5

Very friendly staff

John M. 
Évaluation :
2

There was nobody to assist in loading the trailer to the car.

Matthew H. 
Évaluation :
5

The young gentleman who helped me get the trailer connected to my car was very helpful and informative. This was important since this was my first time using a trailer.

LARRY S. 
Évaluation :
2

Incorrectly hooked the trailer up for us. Was dangerous.

MARTIN F. 
Évaluation :
5

Mary is always the best!

Brian W. 
Évaluation :
5

Great service

CARLOS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alemu M. 
Évaluation :
5

Nice place, convenient and low stress. Uhaul as not available on my target date and had to wait 4 days, but they offered a $50 discount. I hope I get it.

PRAVEEN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Excellent service à la clientèle

SALVADOR P. 
Évaluation :
5

Keep your good work ...

CARLOS S. 
Évaluation :
5

This location was pretty far from my home but the people there were very friendly and helpful. It was a little confusing to find the office as street numbering was weird.

ALETHA B. 
Évaluation :
5

Great staff!

Kris S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRUCE M. 
Évaluation :
3

U-Haul mobile app could use some fine tuning. When attempting to take pix of driver's license or vehicle, if there was a problem like glare on the picture, the app would just send you back to previous spot. App would not provide an error message as to what the problem was and how the customer can circumvent the issue.

Tom H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
3

Location was too far away.Truck was very well maintained and person at pickup was excellent.

THEAH W. 
Évaluation :
3

Have better signage.

Roberto A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

The vehicle was in great condition and also clean. The customer service was top notch. Picking up the vehicle was easy and seamless.

MAURICE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY L. 
Évaluation :
5

One of the most professional & friendly place I been thank you for the service I would recommend this location !!!

LUIS D. 
Évaluation :
4

Truck I rented is nearly new, only 9050 miles. Drives like a dream, very durable. The office is a little small and out of the way, but the management was very friendly and helpful.

Stephen M. 
Évaluation :
5

Make more vehicle Available

KINGSLEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Mary is great.. very helpful and friendly..

LAURA N. 
Évaluation :
5

Good and fast service

VICTOR N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Saji T. 
Évaluation :
5

I was not able to upload pictures of my drivers license before I came to pick up the truck. The person at the desk had no trouble helping me with that when I arrived.

JANICE S. 
Évaluation :
5

nothing, check in and out was quick and easy.

Dwight R. 
Évaluation :
5

Thanks for your friendliness and flexibility. Keep being the way you are.

JANICE S. 
Évaluation :
5

Mary gave excellent customer service. Friendly, thorough and very professional. An asset to Uhaul.

ROGER G. 
Évaluation :
4

no help with attaching trailer

lou H. 
Évaluation :
5

Best location ever !!!!

KARLA S. 
Évaluation :
5

keep doing what you do. Excellent service à la clientèle. I have used in the past and have never been disappointed.

ronald R. 
Évaluation :
5

The website was down for a bit of time.

NHI V. 
Évaluation :
5

Excellent customer service! Will be renting again in the future.

ROGER G. 
Non les évaluations ont été soumises pour cet établissement.

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