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JASON N
Customer Reviews for Coastal Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The vehicle was dirty inside and I had to use disinfecting wipes just to clean the steering wheel. A warning light came on when we started the vehicle for low tire pressure. The vehicle had wood debris in the back. We were told this is a "recovery" vehicle. This shouldn't mean I cannot expect a clean vehicle. It should have been cleaned and checked out to work properly. This delayed us in time to get where we needed to go.
Shawn SThe two gentleman that was working this location was helpful. Le service à la clientèle était génial.
Brian GThe management was great very welcoming Mike was very nice even gave a joke that made me laugh. Will definitely be back!
BRANDON DPeople were very friendly, easy access and quick with in/out rental process.
NANCY BAucun
LAURA PFast and professional.
SCOTT FI was in a hurry as my moving day was bumped up. Initially wanted a 15ft Uhaul truck but by the time I got there there was only a 10ft available and the alternative 15ft would be too far for me to go pick up. I selected the location as it was not even a mile away from where I would be moving. The staff was able to help me sigh up for the 10ft and I was ready to go. My only gripe is that they dis not record the fuel tank correctly. They said it was a full tank, which I should have double checked but I was in a hurry. I took a picture before I drove and it was closer to a 3/4 tank with a starting mileage of 55629 miles and I returned it at 55633. Again I was really close by. I went less than 5 miles yet but I was charged for 1/4 tank of gas... I am too exhausted to try to fight for my money back. I recommend this location but I would recommend customer do their due diligence and double checking prior to leaving to avoid being charged for gas.
Margaret YMr Marshall was great!
MARVIN CDrew was phenomenal
ELVIS TExcellent and Thankful! ❤️
cintia gThe gentleman. In the office were very helpful and very nice. I would highly recommend them to my friends and family..
LORRAINE LThey had the wrong mileage and gas amounts when I picked up the U-Haul. I was also charged for 2 dolly’s and furniture pads that I was never given
Kylee SBest experience by far with renting out a Uhal at this location. Staff Drew and Anthony were awesome gentlemens. They got me a suitable truck I needed for the job that I required it for. The process was in and out fast with excellent customer service representation kept it well professional and best of all was understandable and friendly. I owe a lot to them for helping me out in my moving trip! :)
carlos mI haven't rented anything from U-Haul because of my experience 8 years ago in Casselberry, FL. The location charged me for an extra day because I dropped off the truck 1 hour after they closed. The representative who greeted me and handled my rental at Coastal Towing told me if I dropped off the key before they opened the next day, the rental would be only ONE DAY. I dropped off the van 34 minutes after my pick-up time and was CHARGED FOR 2 DAYS!!! I guess I should not have been surprised that U-Haul has screwed me again, but I would rather pay more and know what I will be paying and NOT BE SURPRISED BY THE BILL AFTER THE RENTAL. THIS IS NO WAY TO RUN A BUSINESS. SCREW ME ONCE, SHAME ON YOU. SCREW ME TWICE, SHAME ON ME. I WILL NEVER MAKE THIS MISTAKE AGAIN!
Lou LAlways a great location to rent. Easy to retrieve equipment and always great service.
Rosana RWe had a few issues trying to figure out how to get the keys (definitely operator error) and there were two gentlemen there who not only walked us through the process, but called to make sure we got it all taken care of. I can't say enough about their customer service. I will definitely use them anytime I need to rent a truck
Mary LEverything was fine. Good experience all around.
Philip TIt was all online & a nuisance as the original location didn't have my truck & was sent on a wild goose-chase. Person at original location was useless. Thank goodness we found someone at another location that was very helpful and stayed on the phone with us. The person before me did not fill the truck with gas when s/he was done. I am going to request getting reimbursed. Also, the truck had roaches in it & didn't notice til unpacking. Now I have to repack everything. I've never had this issue before but maybe they didn't check the truck. When I swept it out, it was rather dirty which meant the person before me didn't sweep. That also tells me the place the truck was dropped off at, didn't check either.
Anne FThey was very nice to me when I picked it up and when I brought it back to them and I would rent from them again.
marvin cThe folks at Costal were awesome. Excellent service.
Glenn HCan’t think of anything. Everything was great.
Paul FMake sure you have a paperwork when you pick the rental to see what you are being charged. I didn't get any paperwork other than the truck key, to fined out I was charged insurance, I was not told about. Later on I was told documents were sent to my email without my knowledge. Before you pickup the rental go over each item of the charges and see if this what you need and agree upon.
OSAMA sI had difficulty returning the truck and this was literally like rocket science with no one to help me.
Marvin MGood service
HARRY CAndrew Was very Honest!!!
STEVIE WThe owner was very helpful and friendly. The customer service to reserve was awesome! I was very impressed and grateful.
Colette CProvided was left several messages to extend the U-Haul for several emergency,important reasons which involved my safety to be at risk. Also they failed to update acct information so I can be reached
Curtis MExcellent service. Gentleman explained everything clearly to me from estimated invoice to what gas is required upon return. Very simple and drop off was easy as could be.
Dana GWe used the after hours self service option to return our truck and supplies. That app process worked great.
Allan SWe were treated kindly and fairly. We will use them again if we're in need.
Lori MI ordered and was charged for an appliance dolly and a dozen blankets and when I picked up the truck it was empty.
Deborah RGreat service!
ROBB LThe truck broke down. It took over 5 1/2 hours to get a tow truck to haul us to our destination. Instead of unloading, we were stuck waiting. Poor service all around. I also believe I may have contracted Covid from the provider. Filthy place.
David SEverything went GREAT!
Matthew BI had to go to 3 locations to get my truck went to 2 locations after I went to the location they told me to pick up my truck
peter fIf you are planning on being in the same area that you are renting that particular truck from that area that would be good and if the area that you're moving into is in that area that will be good we came all the way from South Saint Pete from the Skyway Bridge because they did not have a truck available in our area so they charged us for leaving out of that yard on 110th Avenue North all the way back to the South side which I think is unfair I feel that I deserve money back from off of the mileage that we use because we had to drive from way out there to get the truck and drive all the way back to our location to pick up the items and then take it to the storage at Tyrone Mall way too many miles and we only used it one time and delivered one time and this is the evidence of it we paid an extra $31,78 for 99 cents to miles along with the $57,75 to me they should have charged us when we got to our destination to pick up the items because we requested the one at the Tropicana Field they said there was one available but it turned out that there wasn't then they said there was one on 28th Street North which that one turned out to be way out on 110 Avenue I'm sorry 118th Avenue North and Roosevelt area too far
Sharon RMike was a great sales man, very well mannered and could make great conversation. The uhaul was in good condition and did the job just fine. Merci!
Miley RI ordered and paid for a moving dolly. It was not in the van. I had to buy one and it cost me an additional $89. You should refund this rental in total, not just the dolly rental fee.
Keith KExcellent 🙏
Helen RThis is more of a towing company than a uHaul station and as such you get what you get. The guy, Manny, responsible for the uHaul part of business was nice and pleasant to work with.
Michael FI appreciate the fact that they had a truck available, but just because the business doesn't have full Saturday hours, I shouldn't have to pay an extra $20 when I return the vehicle. I'm just dropping a key in a box. That's not worth charging an extra $20. If I had realized, I would have gone elsewhere for my rental.
Kristi SAll aspects of my trip/move went well, thanks to the services, the people, the equip., the loc's. of UHaul. My highest praises and thanks. All were great - my reservation guy spent 40 min with me mapping out every detail - sold me on a lot of services: a dolly, blankets, move insurance, etc. Most thanks got to Drew at Coastal - a delight - made it all clear and easy. I had to take vehicle at 8AM, but you opened at 10 - he carefully explained the lock box, did all the paperwork, put all equip. in the truck - then, when I arrived at 8AM, he had made a special trip to meet me, hand me the key, and help me on my way. Very complex madevery simple - you have such a happy and loyal customer, thanks to Drew. Them the 2 guys from Afford./Acurate Moving showed up at my storage locker in Tmapa - worked very hard and well for exactly 2 hours, and the job was done, the truck professionally loaded, balanced, buttressed - we then drove 1450 miles - fast and over some very bumpy interstate - and everything stayrd in place, nothing broken - a happy customer again - I'll praise your services for months to come - all of them. Ohh, just to add - I am 82 years old - your services and people allowed me to do this job like a 30-40 year old. Gracias!
richard pNothing very friendly service and easy in and out service
APRIL HExellent experiance, excellent service, The Best Posible !
Victor Avery friendly staff
timothy mGreat customer service, we were a walk-in, and didn't have reservations, they were very nice and accommodating. Mahalo for your assistance, from your friends in Hawaii!
Lisa wGet a new recovery/towing company. The staff didn't seem like they knew what to do. Staff being overly Flirtatious with my friend. Tried to way over charge me and would have if I didn't catch them on there own mistakes. Still tried to over charge after wards. Whole scenario was a disaster that took a stupid amount of time to handle
serenity aThe location was fine but the experience of completing the pickup via the app was very cumbersome…took way too long to complete all of the steps which delayed retrieving the vehicle.
Guy HWell, I am used to receiving a contract and I normally am informed up front in regards to how much money the rental is going to being costing me; for example, what my money down amount is going to be. However, I did not receive one, so I had no idea what the monetary amount would be, and had placed 5 phone calls on the day after returning the truck, and left the same messages, and no one bothered to return my phone call. It was an urgent request, and because no one had returned my phone call, I had suffered a loss, that could have been prevented. I understand that sometimes things are forgotten, but this is the first time in which I had experienced this.
Ann MMuy sucio el equipo me cobraron dinero de más dos veces y no he tenido respuesta alguna espero le den solución a mi problema
Olga RVery quick and friendly
Michelle AGreat People at this location friendly and quick... I'll be back ! 5 STARS !
BRADLEY GIt was a great experience. The owner went above and beyond for me and my son. Merci!
David AI received a reservation for a van, but then when I proceeded with the Truck Share pickup, I was assigned a different van halfway through the pick up process. I called customer service multiple times, was transferred to the scheduling department, and did not have my call answered after on hold for an hour. I was a bit confused by this change, but other than that, the van I received worked well for my needs
Charles CVery good experience. Will use again.
Robert F