Customer Reviews for College Point Storage
(U-Haul Neighborhood Dealer)

293 évaluations

4667 Marcus Ln SE   Lacey, WA 98513

(360) 464-9101

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 6h pm
  • Dim : 9h30 am à 5h pm

Services dans cet établissement :

Pour nous contacter

(360) 464-9101

4667 Marcus Ln SE
Lacey, WA 98513

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 6h pm
  • Dim : 9h30 am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
5

We had a great experience renting a U-haul truck at this location. Will be back again.

Rochelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanya F. 
Évaluation :
5

Continue with your friendly, helpful, and well-informed staff & atmosphere.

Judith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trong L. 
Évaluation :
5

Michelle, i think her name was at this location, was real friendly got us in and out in no time!! I would mos def go through this location again. I also rent a storage here and have had no complaints lol besides no bathroom on site, but I don't think storage places have them anyway lol.

Amanda H. 
Évaluation :
3

Even though it wasn't posted on Aug 14, the agent had gone to lunch. I did not see a lockbox or directions near it or I would have done that. So I waited. Once checked out, she gave me no help in finding a cab company. I sat outside in the heat and tried every company and because I had to wait 30 min for her to come back for lunch, I could not get a cab. So I had to start walking 2 miles to the train station. I'm just glad one of the cabs called me back and got me to the train with just 8 minutes to spare

Lori H. 
Évaluation :
5

The U-Haul associate was super friendly and personable, making the experience more like working with a buddy than a company, meaning I'll return here when I need another U-Haul.

Eileen B. 
Évaluation :
3

Speedier service had to wait 30 minutes to pick up my van because employee was on the phone so long helping another and then couldn't figure out how to scan my license. Very frustrating process.

Terri M. 
Évaluation :
5

Michelle was great. I had to make changes to a reservation and then cancel a second truck because my moving team worked so fast. She was great to work with, accurate in the changes, and very pleasant to work with.

Kelley B. 
Évaluation :
5

Starr was very professional..made it effortlessly.

Connie G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aiden W. 
Évaluation :
5

I would recommend to someone who lived nearby. The location and Michelle who works there are the only reasons for the recommendation. I was in process of booking the unit I wanted on-line per the recommendations of the hold message when I called in. The truck I wanted was already confirmed available at the location near my home. I was just finishing up when a rep came on the line. She insisted on completing the booking. I thought she was booking for the truck and location I had selected. Instead, she booked me for a truck that was $10 more and 0,3 more per mile at a location that was 9 miles further from my home. Just another example of how Uhaul scams customers.

Deborah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa D. 
Évaluation :
5

The staff was exceptional in customer service. Extremely helpful and knowledgeable. Great experience

Debbie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
5

The floor of the truck bed was really sticky. Reps were all really nice and helpful.

JAMES S. 
Évaluation :
5

I was very impressed by how accessible the lọ action was and that my cargo van was already waiting for me. The van was very easy to drive and gas usage was so minimal!

Oluremi F. 
Évaluation :
5

Don't take the “not clean” as a bad thing it was just a little hair on the seat of the truck and some debris on the floors and bed. Quiet honestly the truck was fun to drive, I've wanted a truck for a long time and we just rented this to haul our kayaks to the water, made things so much easier. The lady at the office was very nice to work with also.

Guistina D. 
Évaluation :
5

Thank you Star!

MELVIN B. 
Évaluation :
5

Really appreciate Michelle's great support. She and Starr are both fantastic.

Anthony T. 
Évaluation :
2

I declined the CDW during my online reservation but somehow it was added back on. I was not informed of this I simply saw it on my emailed receipt after I returned the truck. For this reason I would likely not recommend this location to a friend.

Jeremiah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanya F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
3

I would recommend this location for convenience only. The staff was not knowledgeable. At first, told me I had to order the 10 truck we requested. My mother had just passed away and we needed the truck to move her belongings out of her assisted care facility. It would have helped with knowledge and helpful staff.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra S. 
Évaluation :
5

The ladies in the office was very, very helpful.

MELVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewie A. 
Évaluation :
5

Awesome and quick customer service. They were prepared for my arrival and provided friendly and welcoming service. Great staff and very clean vehicle.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandan B. 
Évaluation :
5

Great customer service! Five Stare *****!!!

MARVIN H. 
Évaluation :
5

Your pricing sucks and is misleading. 19,95 a day? Yeah until you add the mileage fee. Crazy.

paula K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

The lady working behind the counter (can't remember her name, sorry!) pointed out that renting the van for 24 hours instead of 4 cost the same and it might keep me from getting charged unnecessarily for a second day. Merci!

JOAN CAROL H. 
Évaluation :
3

This is a great storage unit location, but not such a great U-Haul location. They have a couple trucks, which they keep locked up inside their secure storage yard. It's easy to get in and out for storage customers, but I was not a storage customer. They were clearly unprepared to fetch the truck for me, and more clearly bothered to have to put it away for me. The truck was reasonably new and in good mechanical condition, but was the dirtiest I've ever had of several dozen U-Haul rentals. The inside floor especially was coated in various residues, the outside was splattered in leaves and dirt from Autumn roads, and the cargo area look like an entire potted plant had dumped over with no effort to clean up any dirt - it was all over the place.

BRIAN LARAMIE C. 
Évaluation :
5

Have more sizes at this location

SHAD R. 
Évaluation :
5

Refund processed quickly. Good service

Kathryn M. 
Évaluation :
3

Have no smoking policy for vehicles

Margaret S. 
Évaluation :
5

It's weird that mileage isn't unlimited for in-town same-day rentals. That seems to be the standard in truck rentals, at least in my experience. Otherwise a good experience and great staff.

Mark B. 
Évaluation :
5

Great customer service, the truck was new and clean. I will go here again for my moving or storage needs.

James O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn L. 
Évaluation :
3

I signed a contract that stated 100 miles included additional miles at 0,29 cents per mile. After turning in truck I was charged for EVERY MILE at 0,99 each ballooning the bill and violating their own contract. I will not use College point ever again. If this happens again I will switch to budget rental for now on.

richard Z. 
Évaluation :
1

You should verify that your customer is using a valid email He is not you are using mine and I live in Kansas

JOHN E. 
Évaluation :
5

Knowledgeable, friendly staff, "willing to help out in any way", highly recommend them!

CHRISTINE M. 
Évaluation :
5

More information and clear advertising with how much the $19,95 rental really costs!

DIANE W. 
Évaluation :
5

Dottie is the manager at the location and she helped me out. She's great and her customer service was exemplary. I'm not sure what people normally remember about renting a U-Haul, but I'll remember her taking care of my family!

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN W. 
Évaluation :
5

Keep up the good work

JOHN K. 
Évaluation :
2

The computers were down causing lengthy delay and poor service.

EDWARD M. 
Évaluation :
5

Great service!

Debora G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROXIANNE S. 
Évaluation :
4

Make the key drop box more visible. Otherwise a great experience. Merci

Shawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
5

Dottie, is a class act, she went above and beyond what was necessary to help me with the truck and storage issues.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD MONROE O. 
Évaluation :
5

Nothing. Very courteous and helpful staff.

WILLIAM KENDALL S. 
Évaluation :
5

The attendant woman was very friendly,helpful and knowledgeable. She's awesome! Sorry can't remember her name.

Teralee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June H. 
Évaluation :
5

Customer service was great - professional. All charges were clearly outlined and documents and receipts were sent to my email promptly.

WILLIAM KENDALL S. 
Évaluation :
4

The customer service was great!

Geneva R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
5

We couldn't drop the vehicle off at our destination. It had to be returned to where we rented it which increased the rental mileage cost.

DAVID G. 
Évaluation :
5

The attendant has excellent customer service by showing interest in clients.

Robinson N. 
Évaluation :
5

Staff was very professional.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

Kiley was so amazing she Deserves a raise she was sweet and kind and always checked on me I want to hug or and I couldn'tMy son has used this company as well and was very happy with the service like I said we both think Kiley is amazing

Jenni S. 
Évaluation :
5

No recommendation. No Hassell. Everything went smooth and fast at pickup and return.

Debbie M. 
Évaluation :
5

The customer service was top notch and courteous. Simple pick-up and drop-off process. Couldn't have asked for a better experience.

ADAM F. 
Évaluation :
1

Gives you one price then charges a totally different price when returning

christopher H. 
Évaluation :
5

The lady at the counter was super friendly! Thank you For quick and easy rental experience.

Meredith C. 
Évaluation :
4

The mileage was off what was written was not on actual truck It was more. the truck was dirty smelt like smoke the truck was filled to 15/6 we drove 5 miles total and the truck took $25 worth of gas . ????? Looks like gas gage needs to be checked. The staff was pleasant . And location convienent

Angela S. 
Évaluation :
5

Super easy. I was in and out super fast and had no issues at all. Equipment was clean and well maintained.

Trevin T. 
Évaluation :
5

Easy in and out, no hassle. Friendly and helpful staff.

Larry T. 
Évaluation :
4

Ensure van cargo area is swept before renting to next customer. Tiffany and Kylee were friendly and patient when I struggled with taking a picture via the website sent to me.

EDWARD M. 
Évaluation :
1

So many hidden expenditures and not communicated well at all. Going I won't have to use uhaul for a longtime to come.

christine K. 
Évaluation :
3

2:00pm was pick up of the van, we didn't get it until 3:35pm that was extremely frustrating. Previous customer arrived late and had two dirty dogs in the van. The employee tried her best to clean it as quickly as possible. The van still smelled of the dogs, very uncomfortable. I am thankful neither one of us was allergic to dogs. The hand truck was not tied down in the back and fell over (making an loud noise slamming to the floor of the van)while driving around a corner. We were not satisfied. I would like a full refund for the waiting, backing up our plans which made us late and the dog smell and hair all over the van seats., and the hand truck not being tied down. Frustrated Customer, Sheril

Sheril D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAVONNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel L. 
Évaluation :
2

First vehicle that was given to me had the back door latch get stuck. The staff gave me a separate truck, but the 2nd truck was dirty. The back door latch got stuck don't this truck during my move and caused issues. I really wish I went with Penske or budget as the customer service on phone was terrible and not very helpful. After waiting 20+min on hold the employee was rude.

JAMES H. 
Évaluation :
5

Easy, quick and friendly

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE J. 
Évaluation :
5

Great service & location was right across from where I was getting the material for my project. I recommend dealing with local office directly. Corporate on the other hand provided poor service & could not locate the truck I found. They just wanted my cc number right away & were too pushy. They wasted my time & I canceled the initial contract within 20 minutes after making it.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix F. 
Évaluation :
5

Receptionist was outstanding and explained everything that needed to happen before and after pick up perfectly!

Anthony E. 
Évaluation :
1

Don't add extra gas when it was clearly returned with sufficient gas.

Heather C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kailli D. 
Évaluation :
5

Nothing.

Michael L. 
Évaluation :
5

Vanessa was excellent to work with. She was very friendly and helpful. She answered all my questions quickly and helped me understand. I would work with Vanessa again.

Maria D. 
Évaluation :
5

Danielle, Michelle and Mary are so helpful and professional. I'm very impressed with how consistent the high quality customer service is. I really appreciate working with these ladies.

Cindy R. 
Évaluation :
5

Very professional place I've rented here before and will continue to rent here

Roger B. 
Non les évaluations ont été soumises pour cet établissement.

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