The lady who helped us at the front seat was very pleasant. She also explained everything thorough and again was very kind.Julie K.
Customer Reviews for Colonial Mini Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Wixom, MI 48393
(& Wixom Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
10h am à 12h pm / 1h pm à 4h pm
- Samedi :
10h am à 1h pm
- Dimanche :
Heures d'ouverture spéciales
- 11/24/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location was fine and the truck was clean. It was the experience with the app and not actually being able to just check in with a person, that was a nightmare. It took me 20 mins and using someone's else's phone in order to even get my key out of the lockbox because the app wasn't working. Then having to take a bunch of pictures to prove I was actually the person picking up and driving the van. And then a bunch of pictures just to drop it off. When the app actually started working for me it was taking a long time to load one picture and I had to take several. I understand the reason to make it contactless but it was a waste of time when I was limited to the time I needed it.Angela L.
The U-haul website is poor. Cant use the features to check in on my phone; cant upload my picture or drivers license. Response time on moving help from the website is slow.William D.
Great, friendly staff. Able to leave car in smaller parking lot when using truck.Michael D.
Le client n'a pas laissé de commentaire.Steve V.
Le client n'a pas laissé de commentaire.Melinda R.
This location helped me with a last minute rental at closing. They were friendly and helpful and got me a truck quickly without issue. The truck was clean and maintained perfectly. I will definitely rent from this location again.Wendy D.
Everything was great! Third time we used you to transport a vehicle.Norman K.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Edward C.
Terry is wonderful to deal with.STEVEN PAUL P.
Le client n'a pas laissé de commentaire.Tom T.
You all owe me $50 for my inconvenience supposedly get it in 3 daysVAN W.
When i booked I was told i would be able to pick up my rental in Waterford. Shortly after I was informed that the only place I could get the truck size I needed was in Wixom. Almost 15 miles away. AND i had to return it there. At $.99 a mile, it cost me over $40 just to pick up and return the rental. Charges like that need to be waived when a customer has to drive that far just to get what they were told would be closer. Very disappointed in this experienceJarid P.
Le client n'a pas laissé de commentaire.Roy W.
Le client n'a pas laissé de commentaire.Giovanni P.
Treat them as a welcomed friend.GARNET RUSSELL G.
I rented a U-Haul this week from This location and the the experience and customer service was excellent. In addition to that, the process was simple, quick and efficient! Merci.barbara B.
Le client n'a pas laissé de commentaire.Denise W.
Super friendly front desk professional ! She was very helpful and fun to chat with while picking up car transport. Facility was clean and easy to locate.Danielle E.
Le client n'a pas laissé de commentaire.Jeff S.
Terry in the office was excellent, nice, and very helpful. A++Steven K.
Le client n'a pas laissé de commentaire.Pamela F.
Le client n'a pas laissé de commentaire.Thomas K.
I use this location for all my rental needs and have a storage unit as well. Staff is professional and location is clean and safe.Monti Y.
Extremely nice, friendly and efficient agent, as well as very accommodating.Herb A.
Le client n'a pas laissé de commentaire.Dennis M.
one of the cleaner location that I have been to and i've rented from a few different places. girl behind the counter was nice.Robert W.
Le client n'a pas laissé de commentaire.Jessica E.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.Brad H.
Hours were not accurate. Nobody answered the phone. No room in the lot to turn around with a trailer and gate was closed because nobody was at work even though the hours were listed as open. Had to leave the trailer without help and check in onlineJackson H.
All was excellent with the vehicle. Equally important, the service provided by Colonial Mini Storage staff member, Teri, was outstanding! Most helpful and effective.dennis B.
Le client n'a pas laissé de commentaire.John K.
Le client n'a pas laissé de commentaire.Nick P.
The location staff is good however the truck that we received was very poor. We had a tire blowout that required roadside assistance that took 3 hours to resolve. The tire was unsafe from the start of my rental. I am expecting some credit back for the safety related concerns and for the disruption caused to my day for the move.John A.
Le client n'a pas laissé de commentaire.Dean R.
The lady who assisted us was fantastic and went above and beyond to make our experience easy.Alicia B.
Le client n'a pas laissé de commentaire.Robert S.
N/A - the attendant was friendly and helpful. Easy and enjoyable experience.JOHN B.
Le client n'a pas laissé de commentaire.Robert D.
The staff at this location is very helpful and friendly, makes the whole experience easy. I've rented from here before and will do it again as needed.Joanne C.
Le client n'a pas laissé de commentaire.Thomas B.
The truck has damage to the front grill by the headlight and the hood. An eyesore, but it got the job done. You should probably get it fixed.George S.
Le client n'a pas laissé de commentaire.Dennis P.
I was glad someone was there to help me. The online check in seemed nonuser friendly. Please make the online more obvious. I should not have to try and find how to d this.John P.
No need for improvement! The lady who served me was friendly, fast, and knowledgeable and should be recognized as a top-notch representative of U-Haul!BRETT L.
Le client n'a pas laissé de commentaire.Patrick H.
Le client n'a pas laissé de commentaire.George F.
Let the people know to fill form online before turning keyOleh D.
Everything was perfect - I can't think of any improvements.Robert S.
Le client n'a pas laissé de commentaire.Lauren B.
The truck was clean and in good condition. The parking brake was worn out. Someone likely drove for a while with it engaged. The Uhaul app for Android is garbage, it wouldn't let me upload an odometer picture. Fortunately the web based one worked fine on my phone.Brian C.
Never used this service before and it was awesome!!! definitely will do it again. A+++++Fernando M.
Le client n'a pas laissé de commentaire.Damon P.
Le client n'a pas laissé de commentaire.Chase C.
Le client n'a pas laissé de commentaire.Kimberly C.
Le client n'a pas laissé de commentaire.BRENT B.
Le client n'a pas laissé de commentaire.Randy H.
Le client n'a pas laissé de commentaire.susan D.
Le client n'a pas laissé de commentaire.Austin R.
Didn't do the drop off.lorne D.
Le client n'a pas laissé de commentaire.robert W.
Teri did a excellent job on communicating info for the rental and had pleasant personality and professionalism in meeting our needs .joseph C.
Probably nothing can be changed, but off hours drop off space is limited/small. Cannot turn around with a truck and trailer attached.Todd W.
Everything went well and everyone I dealt with was friendly and professional !Kevin D.
Le client n'a pas laissé de commentaire.Keith M.
Le client n'a pas laissé de commentaire.Nicole B.
Very Friendly and HelpfulDonita C.
Extremely easy for pick-up and drop off. Very friendly and helpful staff. I will certainly return for future rental needs.Erik B.
Husband and wife team at this location was very nice and friendly. I would prefer here to other locations.Hiroyasu W.
Le client n'a pas laissé de commentaire.Julie W.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.Bret F.
Overall excellent experiencePeter E.
Le client n'a pas laissé de commentaire.Thomas B.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Laurie V.
Le client n'a pas laissé de commentaire.Rebecca H.
Le client n'a pas laissé de commentaire.Jonathan S.
Very nice location,Kent A.
Le client n'a pas laissé de commentaire.Tim N.
Le client n'a pas laissé de commentaire.Rich L.
The van was clean the only thing was the Gas gauge only shows Just over 3/4 if a tank. After using it I went to get gas I put in 19 filled it until the pump kicked off. I get back in and that's when I noticed that's just where the gauge stops. A Great Van other than that.BRIAN S.
Le client n'a pas laissé de commentaire.Monti Y.
Le client n'a pas laissé de commentaire.Dorrin H.
Le client n'a pas laissé de commentaire.rita D.
Staff was very nice and friendly. The process was very easy and fastAndre H.
This location was great! So Easy and vehicles are great. Friendly and knowledgeable staff is awesome!ronald H.
Very friendly and helpful. Thanks!adam B.
Le client n'a pas laissé de commentaire.BOBBIE D.
Le client n'a pas laissé de commentaire.Mitchell S.
Le client n'a pas laissé de commentaire.Jeremy J.
Le client n'a pas laissé de commentaire.JENEACE ANDREA B.
mobile process was a little complexEddie A.
Le client n'a pas laissé de commentaire.Sunil A.
Excellent experience, reasonable prices and exceptional customer service!JOANNE MARIE C.
I have rented UHaul equipment many times in many states. This location is the best by far! They deserve acknowledgment!MONTI GLENN Y.
Le client n'a pas laissé de commentaire.GERALD FREDERICK P.
Fast, Easy, VERY friendly and helpful. Highly recommend Colonial for U-Haul.Amy K.