Thanks for the truck rental. Everything was great with the initial rental and the turn in. Great Service.
WENDELL S.
Customer Reviews for Colours
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Prompt, helpful and good communication
RICHARD P.Diane is wonderful to work with. She always puts customer service first. I dont work with anyone else.
kerrie H.My service was great I would definitely use this location again and recommend it to anyone
Amanda G.Diana was very helpful, kind and courteous. A pleasure to do business with. Will definitely use this location again.
Bonnie S.Got the job done fairly easily but may need to look at brakes and the power steering of the vehicle.
yussef F.I was very pleased with the help I received, and ease of renting the trailer. The lady who helped me was friendly, knowledgeable, and made the whole process very smooth.
Nicola S.Diana was very friendly. She processed my arrival quickly. It was a great experience there.
John H.good experience
Lee P.Diana is excellent and always puts her customers first.
kerrie H.Only way is to let them borrow instead of renting but your price is very fair
Al H.Everything was great in fact the woman allowed me to come in early to pay for the truck and get to my appointment that day. It was really convenient thanks so much
yussef F.Nothing needed
DONALD S.Very nice people, treated me great.. I will recommend them to anybody.
Gerald B.Location looks a bit unorganized, however, service was great and friendly, both for pick-up and return.
Frank K.N/a
David J.Rented from this location many times. Great customer service at this place. I highly recommend this place.
Anita W.Very nice and helpful. Quick and easy return!
Reginald G.Colours is always great but I was there after hours to drop it off
Charles K.The office was cluttered but the owner was very helpful and processed my turn-in quickly and professionally. She also gave me a little information about the local area.
CARROLL W.It was a great experience all the way.
BRUCE M.Diana is great! She even came in a couple hours early so we could get our truck. She always puts her customers first
kerrie H.Diana is a pleasure to work with.
Kerrie H.My stuff got wet and when I expressed this to the drop off loacation I was told the trailers are water resistant not water proof. How can this be? I have to buy insurance to cover the trailer but my stuff inside can just get wet if it rains? Nobody told me this and they knew it was gonna rain. My Pictures got ruined and my clothes gof wet but Nobody offered anything to help out with this. Very disappointing
Randy L.I was forced to return my rental trailer to this location instead of my requested Bean Station, TN location as it was closer. To take it to the next city - less than 10 miles further than Bean Station - I would have been charged $750 dollars in penalty. I should be given a partial refund for having to move a trailer for U-Haul on my dime. Also the Morristown location is an absolute cluster. Hard to get into, very difficult to maneuver a trailer into, and the office is a path through a room cluttered with other business products to a desk amongst the piles everywhere.
Kirk K.I was never given my refund. My payment was made by my debit card Susan Watterson. Plz call me 423-273-9553
Cassandra C.Replace Jacks with newer models
Linda D.None needed it was even a fair price
Al H.Everything is ok
Charles L.The woman that took care of me was very friendly and very helpful. A very pleasant experience.
Bernie M.Everything was great
Brianna B.extremely helpful and kind.
zilpha M.Excellent
Salvador R.I always have a great experience renting at Colours.
Judith B.Excellent service à la clientèle
Robert M.Excellent service à la clientèle
Robert M.The back lights of the U-haul trailer were not working properly. A technician came out to work on it for 6 hours and was not able to fix the problem. And there was no other available trailers. We could not un pack the items. We had to wait in Georgia till day light to travel. This cost more than wanted to spend. We are ok with being charged at this location the $67 or $68 and we tried finding another trailer but no one had any.
Roberta E.Customer service was outstanding. I would definitely recommend and use this location again.
mandy G.I have rented from you all 3 times recently and the lady that is there is super sweet and very nice. I give them a 10 because I did not have one issue.
Karen R.Nothing to improve. The lady that took care of me was amazing.
ROSA N.Nothing the lady we worked with was very sweet and she was good at her job. That is the second time we got one there. I trust them very much.
Karen R.As always excellent customer service. Makes sure I am getting the right piece of equipment for my needs (ie barn doors vs roll-up on trailer). Will always be my goto for rentals. Five stars.
STEPHEN D.Excellent customer service!
STEPHEN D.The truck door did not shut all the way. It had so much play within the steering wheel. I literally couldn't let go of the steering wheel without almost driving off the road. It definitely needs to be taken to the mechanic shop.
Cassandra P.