Customer Reviews for Columbia Stowaway
(U-Haul Neighborhood Dealer)

741 évaluations

1821 W 2nd St   The Dalles, OR 97058

(541) 296-3579

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 4h pm
  • Samedi :
    8h am à 12h pm / 1h pm à 12h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 10/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(541) 296-3579

1821 W 2nd St
The Dalles, OR 97058

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 12h pm / 1h pm à 4h pm
  • Samedi :
    8h am à 12h pm / 1h pm à 12h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 10/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Kim always does a great job! Very helpful and friendly.

mitch W. 
Évaluation :
1

Great customer service, nice folks!

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Kim was absolutely fantastic and helped me out with her kindness over and above the call. Thanks, Kim.

Keith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B.  |  Expérience générale 
Évaluation :
5

Nothing I can think of.

Stephen H. 
Évaluation :
3

The agent was very nice, but we had to wait for a while because she wasn't in the office. We tried calling when the office was empty, but got a message saying our call couldn't be completed. She said their U-Haul number wasn't working & gave us another number to call if we needed her help. The gas was supposed to be 1/2 full, but was only 1/4 full. The windshield was full of bugs on the outside & very dirty inside.

Stephanie W. 
Évaluation :
5

Service was great and the Uhaul was clean and worked great. Good Job!

rick C. 
Évaluation :
5

I wish there was more in stock. Didnt have auto transport dollies(none of the places within 50 miles did) nor did they have trucks bigger than 20ft. I was double booked for equipment and it really set me behind. This wasn't the fault of the place on 2nd street, but it happened within the uhaul company

ciaus K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver H. 
Évaluation :
5

Kim at the front desk was great

Kevin J. 
Évaluation :
5

Fantastic customer service. Very friendly and personal. Rent from them if you can.

Thomas H. 
Évaluation :
3

I dropped off and checked-in equipment online, no contact with staff.

Stanley L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry W. 
Évaluation :
5

No problem,everything good

Richard S. 
Évaluation :
5

Ridiculously expensive for 28 hour usage especially local usage

Cara M. 
Évaluation :
5

This is the best storage unit in The Dalles. I love how Kim at the counter acknowledges you the min you walk in and is so helpful with any questions asked. She really makes this storage facility rock. Anytime I need a storage place to go to or rental of haul, this is my go to place. Hands down!!

MARGARET M.  |  Expérience générale 
Évaluation :
5

Nothing, just replicate the young woman who runs this location :-)

Brian E. 
Évaluation :
5

Kil Odom 8s professional, & courteous. Kim is very knowledgeable & amazing!

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

The return check-in via my phone was a disaster. Half an hour providing every single permission in order to allow your computer to communicate with my phone was all for naught. Never got it to work and had to rely on the local agent to make things right the next morning. I suggest you fix it such that people who are not as computer savvy as their grandchildren (spelled: n-o-r-m-a-l) can do the checkin procedure without half an hour of pure frustration.

Keith A. 
Évaluation :
5

The lady in the office was super helpful and friendly. Everything was ready and easy.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry W. 
Évaluation :
5

Wonderful people work at this uhaul. Always friendly and helpful.

FRANK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay S. 
Évaluation :
5

Kim was excellent. She was always friendly, responsive, and professional throughout our 3 years of storage.

doug s.  |  Expérience générale 
Évaluation :
5

Please include a spare tire. Flats happen. I had to air the tire up every 40 miles getting home and it led to a long night. Until UHaul includes spare tires, a compressor and tire plugs are a backup option

Miles W. 
Évaluation :
5

Kim is great! We enjoy coming back to Olympia Stowaway.

Sarah Grace D.  |  Expérience générale 
Évaluation :
5

Kim is great at Columbia Stowaway! Easy and convenient experience.

Sarah Grace D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
4

They are closed from 12-1, which was the time we returned our rental. We tried to do the self-check in for the return but the website wouldn't work. Since we had already disconnected it from our vehicle, we swung by after 1, when they were open again, to get it checked in. The representative at the front desk had already checked the vehicle in so there was nothing left we needed to do. The facilities were fine but the website was awful, both in renting and returning. If there were another company that offered rentals similar to U-Haul, we would have used them a d would use them in the future. If someone picks a location and picks the vehicle they want online, the assumption is that choice will be available at the location they chose rather than having to drive an extra 30 minutes. The website needs a lot of upgrading!!!!

Michael S. 
Évaluation :
4

The whole experience was good and the sales rep. was real personable and easy to talk to.

Curtis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerrica D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Billy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

I just want to give praises to this Uhaul facility. I have rented from this facility at least 3x since we moved to Oregon, now we are moving out of state and once again they have not disappointed. The service and employees are so friendly it makes you feel like you are using your own equipment and vehicles. I could have gone to the new and bigger facility, but I am always drawn to this smaller one because of it's good old hospitable, genuine service. Kim is amazing! Thank you Kim for always smiling! Workers like you are an asset to your company! Thank you Uhaul

molli D. 
Évaluation :
5

The staff was very kind and helpful.

Joan G. 
Évaluation :
5

Also, I called UHaul at least three times to change something about my reservation. They were always friendly and accommodating. With so many opportunities to get something wrong everything was exactly as I requested.

Carol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Staff was very friendly and helpful.

Darren C. 
Évaluation :
5

Nothing, Kim provided excellent service all along.

STEPHEN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

The lady was so kind and helpful! Great experience!

Sarah Grace D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey H.  |  Expérience générale 
Évaluation :
5

Customer service was friendly and knowledgeable.

Michael L. 
Évaluation :
5

Nice

JOE M. 
Évaluation :
1

I never ordered a truck so my experience is you screwed up!!!

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

They were very nice. They had a good selection of rentals. And I will definitely use them again.

Jami P. 
Évaluation :
5

Love this place! Staff is so welcoming and helpful. I enjoy every encounter with them.

William D.  |  Expérience générale 
Évaluation :
4

Very nice people and very helpful will recommend to friends

Roberta F. 
Évaluation :
5

This Uhaul dealer was very helpful, courteous and professional. They unhooked the tow dolly and I was finished in just a few minutes.

STEPHEN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry N. 
Évaluation :
5

Have the truck reserved ready for pick up. Don't call at the last minute and change the truck to 2 trucks for more money and less room!

MichaEl W. 
Évaluation :
5

Nothing, great experience at the Dealer and the new U-Haul Center in The Dalles. Thank you, Frank

Frank R. 
Évaluation :
5

Hotter coffee

Chuck L. 
Évaluation :
5

Very nice people. Easy rental process.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Z. 
Évaluation :
5

Friendly helpful staff! So happy to have found a great source for my moving needs.

Todd M. 
Évaluation :
4

no sugesstions

Frank M. 
Évaluation :
2

Not charging extra it be good

Rosa M. 
Évaluation :
5

Kim is a wonderful young lady to deal with. Very pleasant and friendly service.

Albert D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

I like getting the truck with a full tank and returning it that way. Much easier than calculating how much fuel was used from the position of the gauge.

Tom B. 
Évaluation :
5

Great experence

Charlotte W. 
Évaluation :
5

Always good service from Kim.

Deana L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard T. 
Évaluation :
5

Kim was a sweetheart!! Very nice and it was my first time towing and she helped me learn everything I needed to know and reassured me it would go well.

Brianna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen R. 
Évaluation :
5

Nothing, the site was great and the woman working the counter was fantastic!

dean R. 
Évaluation :
3

Originally our reservation was to return to Rufus, OR. Uhaul changed our return location without notifying us, and this made our day much longer and more stressful. I would recommend NOT changing return locations without first notifying your customers and getting their consent.

Dianne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane C. 
Évaluation :
5

Very clean vehicle! Staff very professional and helpful. I'll be back! Thank you for excellent ser!

Michael N. 
Évaluation :
5

Kim Odom is great to work with. I have used this location several times and always was happy with the equipment and Kim's assistance

alan K. 
Évaluation :
5

I always do business> Great people

KEVIN E. 
Évaluation :
5

No suggestions. Everything was great. Good protection for COVID as well.

Tammy M. 
Évaluation :
5

The gal in the office was awesome (I think her name was Kim) she was extremely helpful & explained everything very well. We had a rough start that morning, moving is always stressful anyway & “Kim” changed the entire trajectory of our day, actually of the entire task of moving!! Great costumer service, she deserves a raise!!!

kris Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gretchen A. 
Évaluation :
5

Kym is awesome always very helpful

KEVIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

henry W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albin F. 
Évaluation :
5

My honest opinion is that you guys are doing great. Checking out a truck or trailer is fast and easy to do. I did have an issue where I was charged more then what I was told. I was told that if I turned the uhaul in early I would only be charged for one day. I was still charged the full amount even though I got confirmation that it was all checked in and I was only going to be charged the lesser amount.

Melissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nathan S. 
Évaluation :
5

All is just fine, be using your service again soon

STANLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

norma B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ayla A. 
Évaluation :
2

They charged us for everything possible. I filled up the gas tank yet there is a gas charge, it was clean other than one bag of trash, but they charged us a $25 cleaning fee because they don't have a dumpster?! This was awful customer service, and on top of that she told us we were good to go before even checking in the truck, and letting me know that there would be a gas, cleaning, and mileage fee. Would NOT recommend.

Kasey K. 
Évaluation :
5

This is absolutely my favorite store to go to. Customer service is hands down the best. Extremely friendly and professional. All Uhaul reps should learn from this service!!

MARGARET M. 
Évaluation :
5

Kim Odom, very friendly the day I 1st walked into the office n always has been such a Sweet n Down to Earth Person??. Thank U So Much for your Kindness n Good Work Ethnics ?????? Shari Lowe

shari L. 
Évaluation :
5

Kim was terrific. Everything was great. Thank you Stan C.

Stanley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S. 
Évaluation :
5

Customer service doesn't get better than this

MARGARET M. 
Évaluation :
3

I am very happy with the level of customer service and easy entrance to my unit.

Mary M.  |  Réservation 
Évaluation :
5

Kim is great. She knows her business and gave excellent customer service! The process was fast and simple. Great access and facility. Merci.

JULIEN U.  |  Premières impressions 
Évaluation :
5

Kim did an amazing job of explaining things and made me like family.

Privacy R.  |  Premières impressions 
Évaluation :
3

Only complaint was lack of cameras. I couldn`t see any from my unit,

Privacy R.  |  Premières impressions 
Évaluation :
4

Very friendly and helpful office staff!

Privacy R.  |  Premières impressions 
Évaluation :
5

Awesome customer service!

Privacy R.  |  Premières impressions 
Évaluation :
4

The staff was great and helped us feel good about making sure our truck/trailer was secure while we were away.

Privacy R.  |  Premières impressions 
Évaluation :
4

Wonderful staff and great faciliry

Privacy R.  |  Premières impressions 
Évaluation :
3

Nice and new facility. The staff is wonderful.

Privacy R.  |  Premières impressions 
Évaluation :
5

They were very nice and helpful!

Privacy R.  |  Premières impressions 
Évaluation :
4

Excellent customer service

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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