Évaluations des clients Community Board Shop

Best service and super clean truck. Thank you.

Friendly out going people work here. Great truck clean and fast transaction.

Overcharged for KMs.

# 1 U HAUL DEALER THEY DESERVE A AWARD FOR THE WAY THEY ARE SO EFFICIENT AND FRIENDLY. FAST FRIENDLY AND SUPER CLEAN TRUCK THANKS GUYS.

BEST U HAUL DEALER IS HERE IN SURREY # 1 IN MY BOOKS.

As I arrived 15 minutes early to return, was told by worker that they did not want another van as they were full, even though my reservation was to be returned at this location. They helped me park the vehicle and then advised check in was complete and I could go. Few hours later they charged my credit card an EXTRA day rental saying I was late by 35 minutes. I have phoned and spoken to them and emailed, but have not heard back from them. Charges should be removed.

Poor customer service

CLEAN TRUCK AND FRIENDLY HELPFULL STAFF.

SUPER CLEAN TRUCK AND EASY RENTAL.

I called this place at 5:00 pm said I would be there by 5:25 the lady on the phone said call when I arrive so i called when I arrived at 5:25 I called she said she had to run to the store for dog food and would be right back I sat there for half an hour and then some weird guy came out from the house across the street and said he was going to help me get a truck he got a couple sets of keys from the office and was trying to walk the steps with ashely I believe is her name who I later found out is the owners daughter the owners are on vacation so I sat there waiting for him to try and figure it out for another hour and he could not told me to come into his house and we can punch in the info manually so I entered his home we were filling out the log out and he then asked me to put my credit card information on his personal computer and I refused. I left his house then Ashley was on the phone saying I should have just went to a different U-Haul and not bother them. At this point I was sitting there for 2 hours the place closed at 6 and it was now after 7 pm. Finally some lady from U-Haul named Amanda called my phone and did the log out of a truck for me and finally after 2.5 hours I got a truck ended up moving until 1 am and work at 5 I am not happy and at this point don't think I will ever use U-Haul again this is by far the worst thing I've been threw with U-Haul in my life. They owners daughter Ashley was also clearly high on drugs and made me feel very disrespected and disappointed in the service I got

First should be friendly it took me 25 Minutes to do the paper work and i return the truck 1.30 my time was 4.30 i was waiting 20 minutes but she was to slow so i just left the key on the box I told her that the key is on the box but still she charged me 20 dollars extra pl I want my 20 dollars back

Super clean truck and very easy rental here. Very nice people that work here. Will recommend this location for the best experience ever. Thank you god bless you both.

Best u haul dealer ever thank you guys.

Theres nothing to improve they are wonderful.. I will never use another location EVER .. Tammy and Gordon are the best thank you