When I called I did not get a Kuhn information on how to use the app. I had no idea how to pick up or drop off the truck. I was also extremely unaware that my total would come to nearly $300 for a 4 hour time window. I understand the price is what it is. But I would not have used uhaul if I had known it would be that expensive. I have never used uhaul before. So I would have appreciated a ball park of what the price would be. The only good experience I have had is the help 1800 number I called and a kind woman walked me through how to use the app. I will not be using uhaul again.
Connor B
Customer Reviews for Community Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent location that always meets our needs.
John GThe office was very helpful and explained everything well. Will rent from them again without question
Eric BI've been here a number of times. The staff is excellent all the way around.
BRIAN RContinued good equipment and service from this location.
John GUpon arrival to pick up the utility trailer I had reserved online my husband pointed out a car trailer parked right next to it and decided last minute that would actually be easier then the utility one. Without any hesitation the staff switched us over and still has us out hooked up and on our way in no time. Great service
Brian WExcellent van. Excellent service. Great location
John GVery friendly staff the transaction was quick and efficient
Tim CWe have used several times and not disappointed excellent service!
Donna PThe ladies who worked in the office were very friendly and very efficient! We had a hard move to do in one day and they made this a lot easier!
DONNA LSuper friendly and great to deal with. They made everything smooth.
Sean BVery expensive. I would look for a better deal next time.
James PI've used this particular UhAul location many times!!! Excellent service
Linda CNothing, I’d go there again in a heartbeat
Jesse SNothing.
Michael UIt would be nice for after hours returns to have a sign by the gate stating exactly where to park the truck. That was a little confusing but overall great experience and the staff was very helpful.
Owen ENothing t the moment / very good customer service
Juan REdgeTech used U-Haul trucks a few time weekly and we have no complainants. The staff is great and always ready to help.
Edge TNot much. Maybe more office/retail space?
Roger DStaff was helpful and friendly. Easy to get started on the move and truck was exactly what was advertised. Communication was clear and drop off was simple. Would use again if I had to.
Ryan RService at this facility is impeccable! Staff is extremely helpful and pleasant.
Christine MIt was locked on a Sunday at 3pm without a safe, obvious place to park the truck. I eventually determined that I could park the truck in front of the entrance gate (which blocked the gate) and along a busy highway.
JULIE CSurprised I was expected t take the trailer off the truck myself. Told where to put it, no offer to help.
DENNIS CCouldn't get any better!
richard sI used the uhaul app. I would recommend making sure that your computer systems and your app are correct. I wanted to extend my rental about a 10ish hours. As soon as I did it on the app, and got charged, I recieved a phone call from the place I rented from, telling me I had to have the uhaul back by 530pm because there was another reservation for the truck. I told her I already paid for an extension. She said there must of been something wrong with app and their computer system. I asked her if I would get a refund since I was charged already, she said well if you can have it back by 530pm we will only charge you the 1 day rental fee. I again told her i was already charged. She couldn't tell me that I would get refund but asked if I would have it back by 530pm. I told her I would try. I kept checking the app and it said i had to return it by 12am on March 1st. So I went by that. In the end she called me AT 523pm, I didn't get the call because I was in middle of moving and when I called back they were closed. I ended up keeping the uhaul until 11pm. But thought it was kind of unprofessional to tell me there was a reservation for the truck, when really I think they just closed at 530pm. If they don't want the uhaul returned after hours then it should say that on the app instead of trying to make me feel bad.
Amanda Cexperience was great! customer service was top notch and not sure i've ever seen a cleaner u-haul
Andrew MThe folks in the office were excellent. Very helpful, fast, and friendly.
John VNothing, Service was the best around 10/10
Zachary MThe staff was very helpful and kind
Paul RCustomer service at the U-Haul place was very friendly and welcoming I felt like I was borrowing a family members truck! I will use them again!
Latysha SCould not have been better!
richard sMini Storage is great and convenient, the check in and check out process was easy. Team was friendly
Brendan AHard to find from the street since it looks like just a storage facility. Very limited equipment to rent
Lori BI rent from this location at least once a year and every time has been great. They are very friendly and knowledgeable. They go above and beyond to make sure your experience is flawless.
Keith SOutstanding service at Wareham community mini storage of Wareham. Like always
BRENDAN OOn time. People were very nice, professional and helpful.
Philip SRien
Robert NThis is I believe the 5th time I have used this location. Always ,always courteous ,knowledgeable, friendly and helpful folks. I will use them again and I will certainly recommend them. Thank you for always being so helpful to me. Cheers Matthew
Matthew WThe front end was way out of alignment pulled to the left real bad. 2 front tires were leaning out on the bottom and leaning in on the top. Tha a/c would stop working when ever it wanted to. The windshield wipers we're worn out and the rubber blades on them were hard and dried out. Interior parts on the passenger side door were falling off. I came in under the guesstimated miles by 400 miles and didn't get any refund for it. Overall I would have requested another truck but by the time I had realized that the truck was a peice of shit I had already had it loaded. I'll never rent from uhaul again or refer uhaul to any of my friends.
Thomas SThe girl who was working at this place was very good , helpful ,kind and honest. That's why i gave above average rating. The truck was very clean but steering wheel was very slow responsive and truck need new rebar link . Overall I pick this location good people.
Parin PVery easy. The people at this location were great to work with.
Jeffrey MU-Haul had recommended another location for me that had a smaller truck. I confirmed the pick up and drop off dates with the person at that location. When I arrived on Saturday morning (with movers on their way to move furniture) I discovered that the place was closed and the rep had failed to give me a lock box number or provide me with information as to how to pick up the truck. I called Community Mini Storage and not only were they able to provide me with a truck, they helped me to cancel the reservation at the closed facility. They could not have been kinder or more helpful and saved me.
Mary SWasn't able to use the Uhaul app to check out and return the truck. The app kept freezing and kicking me out.
KEVIN BI gave the truck back and explained that this was not the set location, because the person who made the reservation told me I could drop it anywhere. Despite that and handing the key to the worker they never checked the truck in as returned
Bryan RThe van was in great shape and held more than I thought. More importantly, the 2 women who were at this location are fantastic! Funny, caring, knowledgeable...would 10/10 use or recommend.
Christopher FThis is our go to location. Rented a few trucks here. The people who operate this business are always very helpful and friendly.
David BThe service we received was exceptional. We ran into a problem with the electrical wiring with the hitch on our car. The U-Haul attendant began by assessing the car (fuses), testing other trailers and then pointing us to a local dealer who could assess the problem.The car dealer addressed the issue quickly (Jeep issue) and we returned to U-Haul and were able to continue. A lot of help and patience on the attendant's part. Merci!
Joseph GConvenient location and personable staff. Rental provided to us had a crack in windshield which was concerning.
Michael GThe proprietor / staff at this location could not have been nicer. Pickup and drop off were very quick and easy. I will use them again!
davis sBooking on uhaul.com was poor. Wanted a 10' truck. Was able to book it. Than received a text saying we had to move locations in town for the 10', okay as the new location worked. Then received a call saying we would have to go probably 20 miles to get the truck unless we.wanted a bigger truck, so we took the bigger truck. Spend.some more money and make your website work better! This isn't that hard.
Michael Wlocation was locked
BRIAN DVery friendly and organized store
Teresa PI go to this location often to rent uhaul trucks. The women in the office are always very helpful. They go above and beyond for the customer. I always recommend them to anyone looking for a truck rental or storage.
BRIAN FCharlie was a pleasure to work with polite professional, and knowledgeable.
Kevin MGreat service
ToniAnne KNothing at this location! The 2 ladies working there were GREAT. They couldn't have been kinder and more accommodating! Went above and beyond expectations. HIGHLY RECOMMEND this location!
Craig WThe best crew !!!
Michael WTeam was very friendly and professional all the way. Would recommend highly. Thanks again.
Ron F