Customer Reviews for Community Self Storage Inc SL

Everything went perfectly

Really nothing. Have used this site previously, and that's why I wanted to use it again.

Casey the agent was excellent, called the following day to follow up as well.

new great trailer easy to lift on to the hitch Great!

Your rates are still a little high compared to other competitors

The trailer tires was frozen to the ground, the bed/floor of the trailer had frozen ice covering it making it extremely slippery. And difficult loading my motorcycle. The price To rent for one day was completely outrageous. My desperation, my loss.

Was not picked up here. It was 1 hour away at Watson Bros. Which was closed. I had to go get it. It took over 1 hour to get it released to me. Worst experience in 30 years of renting uhaul.

Nothing to add, they were great

Everyone was on point. Good people and it was a very smooth day!!

Very nice lady helping us.

The young woman, Casey,who assisted me with the rental process is very pleasant and capable. The entire experience was very good and pleasing. I would gladly recommend this uhaul to others.

I had to rent last minute and Nancy in Milford, PA was a pleasure to work with. Terry at the other location hooked me up with the right size truck.The pick up location is perfect since I had to drop items in another location right off the same highway, Route 84.

These guys ripped me off 500.00 one time i used them. This place is scum

Everything was handled professionally

Severely upset with my total bill. The gas amount when I picked it up was not fully explained to me. My husband and I returned it at what we thought was the appropriate level and were then charged additional money (roughly $60) and no one even notified us of it. Will NOT be using U-Haul again.

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Agent made errors in the check in process. Now we are waiting for funds back from U Haul.

I used the truck to travel about 8 miles with some furniture from one storage unit to another. The woman who rented me the truck told me to top up the gas on the way back so that it would read full. Topping up took 3.3 gallons of fuel. The woman claimed that she could not make any adjustments since the fuel gauge read full when I left. $10 in fuel is not enough to make me get angry, but it is annoying. If you’re going to rent the truck with a full fuel tank make sure it’s full. There’s no way you can use 3 1/2 gallons of fuel to travel 8 miles.

Explain how the insurance works in the event you are in an accident

This place robbed us blind and we intend to take legal action.

All good

Very helpful and courteous employee.

Both Kyle and Nancy were extremely helpful. They were quick with call back responses and clear with everything from the time of pick up and the procedure for dropping it off. The prices were very reasonable and will be using this location again and recommending them to friends.

Very easy pickup and drop off, this is the only place I use for all my uhaul needs!

Thank you for the storage unit. I especially liked the locked gate as I would come after hours. I would like to add one change request as the outside lights could be brighter.

Nothing - it’s great!

Staff could not have been more pleasant and knowledgable. An excellent experience. Highly recommended.

Was nothing complicated about it well done enjoyed the hole experience

Nancy is a very, very, good employee, I think!!

I wasn't confident that the brakes on the trailer were working. Rusted components and couldn't check brake fluid because cap was stuck. Tires were also not fully inflated. It also looked very old.

Everything went well, truck even got there earlier too.

Great Customer service!

I am not sure! But I did want to give Kudos to Nancy, the women who helped me the day I picked up the truck, She was great and super helpful. Also, I signed up your other location and everyone there was very helpful as well. I have used this u-haul facility before and will use again.

Nancy was very helpful and professional.She had the trailer all ready to go and conducted the transaction quickly and seamlessly. The trailer was in good condition and worked fine. I would make community self storage my first choice for a uhaul rental-thank you-Mike F

Make it cheaper

Nancy at this location arranged the rental and was unfailingly courteous and professional in meeting my needs -- a true delight. The move took longer than I expected and in dealing with the need to extend my return I found Josh absolutely wonderful -- very positive and problem-solving-oriented. Overall, my experience was excellent.

[Submitted re: 08/11/18 rental] I want to extend a recognition of excellence to Nancy, the manager of the Community Self Storage Inc., 115 Steele Ln., Milford, PA 18337. Nancy was very personable, as well as extremely helpful in expediting my U-Haul rental. She well earns sincere praise and appreciation for the manner in which she carried out her managerial duties with her spontaneous "people-skills". Nancy made my experience less stressful and lifted my spirit during my exhausting move. She is a valuable asset to the facility and to U-Haul.

Very kind representative. Just wonderful!

not due to Uhaul, but that of other people's rental not coming in on time, lack of respect...Uhaul substituted another truck for half the cost for my rental. I appreciated that, and the substitute was quickly issued.

I was very pleased with the rental process.

Quick and professional, what more could you ask for?

Nothing!! 5 star sevice all around!!

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