this company was the best! they helped me out in a time that i was desperately in need of short term storage. talking with Mo at the office would lift my spirits during a depressing time of my life. thank you to all at the facility!
Michael S. | Expérience générale
Customer Reviews for Community Self Storage Inc SL
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Lady was very nice and helpful
tony B.The representative, Monique, at the location was fantastic. Very polite, patient, professional and had a strong command of the English language. Merci.
Alexandros V.Monique was friendly, jovial, and so helpful! I felt especially well-taken care of.
Max L.I can not express enough the level of care I receive when I rent from this location. I am always greeted with a friendly atmosphere.
Venessa H.No improvement necessary! Everything is always ready and clean. I am always greeted with a smile and friendly demeanor. I will always come to this location.
Venessa H.Ball clamping mechanism would not get tight manually. Had to use channelok pliers to get it tight. Hitch had jumped the ball at 30 mph after being tightened by hand 5 times on level ground and being checked by renting agent.
david B.The attendant was absolutely great! She was the sweetest lady! Thank you for your time
jeff Z.Everything good
Bruce S.My only complaint is that I was given a different address but when I got there, there was a sign to go to a different address after hours. The first address was 17 mins from my house the second address was 5 so, we drove 17 mins away to just have to turn around and go almost all the way back to our home. We weren't charged the extra mileage, but it would of been nice if the second address was noted on the internet if you are returning after hours. Other than that the return was super simple.
MICHAEL S.Kind staff and Great Customer Service ! Thank you
CONRAD S.I cannot think of anything to improve. They took me in before the office opened to help me out
Robert A.I can't think of anything everything went really smooth and the person even help me hook up the trailer and when I came back help me disconnect it
Paul R.Need to work on 24/7 pick up
Robert C.I was charged a extra day for the rental for no reason By the drop location. When i called the drop location and asked why i was told that i was charged the extra day from the pick up location when the bill specifically states the address of the drop off location in milford P.A.
Charles C.Continue good work. ladies were friendly and made the process easy and no hassel.
MARIAJOSEPHINE P.Just keep up the good work. Staff was excellent and helpful.
Maria P.Get more employees as professional and courteous as Nancy
Roy K.Staff was very helpful, pleasant to work with!
albert B.Nothing at all! The pick up location and the lady running the business was professional, courteous friendly and the best experience I've had.
ROY H.Pick up and drop off we're convenient. Truck bed was clean, however no equipment came with truck, not even hand truck, I guess they don't do that anymore or because of our small size (10 ft) they think you don't need them? No hooks in bed and there was so little space between the sides of truck and the bar we couldn't use our bungees, only very thin rope which luckily we had. We also had to put air in three out of the four tires as they were low.
Lisa E.Thanks for all your help.
Jason S.I paid for 12 furniture blanket; but, they only had 4 available when I picked up the van. No price adjustment or compensation for the lack of ordered equipment.
Thomas M.We rented 4x this summer and each time it was PERFECT!!!! Thanks so much!
elliot F.The best UHAUL agent ever
elliot F.Great experience, thank you!
Eileen N.This facility and the two gals who work there are wonderful; went out of their way to help and made sure everything was done, and done correctly. Make sure they receive the compliments. The "corporate" website however, a big let down... A total miss as to what equipment is available where, one way rental fees aren't clear, and the corporate guys who call to confirm, rude and unaccommodating..... Advice to anyone in the future, call the location directly and deal only with the onsite personnel.....
Christoph K.The location closer to my home suddenly did not have a truck available despite my reservation. I was sent to another location that turned out to be very good. Nancy was polite, helpful and made the transaction quick and easy.
WILLIAM S.Always a pleasure to deal with this and all 3 locations in Milford and Matamoraa
MARK C.Great customer service!
MICHAELJUSTINIAN P.Easy drop off and easy to navigate the lot
Darren M.I ordered blankets and they didn't have them, so asked me to drive to another location to pick them up. Not terrible, but a nuisance.
Andrew K.The actual 630 a.m. check in was a nightmare. Didnt happen til 830. Calling UHaul at that time was a joke. They never picked up. 24/7 is a fairy tale. Luckily the lady running the show arrived to work @830 and got us on the road. Shes an angel!! Sweet. Helpful and on top of her game.
Dorene G.Very friendly staff don't change a thing
Steven L.Mobile app made drop off easy!
Kenneth P.Friendly and Courteous staff.
Alexis R.Both pick up and drop off , both agents were very knowledgeable and personable
Richard C.I don't think you can improve the service. The women working there was polite and very helpful.
Francis C.Customer service was top notch. Really appreciated the time they took to help with all my questions. Will be using this location again in the near future. Thank you again for all the help
BRADFORD K.Excellent experience and staff.
WILLIAM V.Will definitely use this location again. Another easy and pleasant experience.
John S.They came through for me when I had a family emergency and I'm thankful for all the help I received. They even hooked up the vehicle transport to my truck for me. Great group of people.
Nicholas E.U-haul changed my pickup location, never told me, and then made me pay for a contract I didn't agree to. Awful customer service
CHARLES L.Excellent experience. Always friendly and seamless
DANIEL C.Visible signs.....location is completely hidden.
Ramonica P.I had truck trouble and called to say I would be late returning the dolley. The girl said no problem it's not reserved today. Now I see being 4 hours late to return cost me an extra day rental. Had I known that I wouldn't have rushed and killed myself to get my truck fixed.
roy M.I called because you gave ne a 1500 pickup time when I requested 0900. You rep while looking for equipment to fill my need canceled the equipment that was reserved for me and didnt tell me. So if I would not have called the next day to check on the time again i would not have known that no equipment was set aside for me. Which led to me canceling the reservation. Yes it was canceled and you still sent this survey. Been doing business with uhaul for 25 years may have to rethink our relationship. Merci
michael S.Nancy was very friendly and informative. She's an excellent representative for UHaul.
marta C.Just a FYI: the windshield washer container needs fluid and the interior dome light seems to stay on too long when the engine is shut off. The same dome stays on at night when the headlights are on which is annoying. However, the vehicle was very easy to drive, go in reverse, and park. I would definitely rent that same truck if I were in need of a truck.
Joe C.The truck was filthy. Also, it had an issue with its stabilitrack system. I feel like we paid way too much for this rental.
Jeremy M.Thank you for the storage unit. I especially liked the locked gate as I would come after hours. I would like to add one change request as the outside lights could be brighter.
Janet D. | Expérience généraleStaff could not have been more pleasant and knowledgable. An excellent experience. Je la recommande fortement.
Michael R. | Expérience générale