Le client n'a pas laissé de commentaire.Lucy M.
Customer Reviews for Compass Self Storage #203
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service agent Mia on the phone was very helpful. Woman at the counter at pick up was rude and condescending and made a rough day worse.Danealle C.
Nothing. Everything was greatMary C.
Le client n'a pas laissé de commentaire.Ronald G.
Le client n'a pas laissé de commentaire.Kenneth A.
Le client n'a pas laissé de commentaire.CELESTE JOY H.
Le client n'a pas laissé de commentaire.Jeff D.
We were in an accident and were not at fault. The other driver barley blew under the legal limit. I paid for the coverage on the rental YET I was charged more fees on top of the overall price. I called the number customer service had given me FIVE TIMES and even left a voicemails requesting call back and received nothing. Now today I have gotten a letter dated December 3rd in the mail asking for more insurance information despite having already providing such and within this letter it states if we do not return this letter within 10 days we will be sued!?! I am going to discourage my fellow healthcare professionals from renting from uhaul for their frequent moves.Morgan H.
A great experience!THIMIE ANGELO L.
The lady that helped me was very very nice, 10/10 would come again :)JOHNNY QI-YU L.
Le client n'a pas laissé de commentaire.MELANIE R.
Location was one hour from where we had requested our rental. The reservation process is flawed and not customer friendly. I had to spend 1,5 hours on the phone (at my initiative) to even find a vehicle despite having made a reservation weeks in advance.William L.
Crazy simple process ~ couldn't be easier!Daniel G.
Keep up the great customer service.Karen D.
Le client n'a pas laissé de commentaire.Shilpi S.
Le client n'a pas laissé de commentaire.JACOB CHARLES H.
I can't tell you how thoroughly pleased I was with you all. The van was fantastic it only took 10 minutes to check out Audrey was wonderful. I liked everything so much I wanna head and rented a storage unit. I highly recommend you guys. Oh one other thing; I rented the cloths to put around my items and the bundles were only five dollars that incredibly reasonable price took me over the top. I'll forever be a customer!Douglas W.
The customer rep is snide and arrogant in my opinion. She appeared to use her cell phone to upload my information which I definitely did not sign up for. Won't be back at this location.Kim B.
the truck was dirty. it has so many bugs on the windshield and allover. i doubt that they even did the disinfection for covid-19. very bad experience with driving the truck as it had lot of vibration and noise.Rajinder G.
Le client n'a pas laissé de commentaire.David B.
Nothing could be improved Friendly and efficientJOHN KEVIN M.
Le client n'a pas laissé de commentaire.Kathleen R.
Le client n'a pas laissé de commentaire.GEORGE GERARD G.
Nothing. Everything went very well. Employee did an outstanding job , very friendly and professional.Michael R.
August was great! I wouldn't change anything.CRYSTAL RAQUEL M.
I wish we would've caught the name of the gentleman helping us, but he was friendly, enthusiastic and the best representation of Compass / UHaul you'd want to have! He was awesome!DANIEL JOSEPH G.
There was dirty masks left in backseat from previous renter. Couldn't get thru to anyone on the phoneTRACY ANN K.
Audrey was fantastic. Very helpful and efficient. If I owned a business I would hire her!Colin M.
Le client n'a pas laissé de commentaire.EFECAN K.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Abdullah A.
Le client n'a pas laissé de commentaire.Antoneta B.
Le client n'a pas laissé de commentaire.Larry L.
Outstanding website. A very pleasant,cheerful and professional assisted me in the store. Merci.Paul M.
Le client n'a pas laissé de commentaire.BRANDE R.
I saw a small advertisement in the van that stated you receive a free month's rent for storage space if you rent the van. We did so, but no one mentioned the first month's free rental advantage. That may be because two different family members transacted with the storage facility. The space was reserved the day before we rented the van. Is it possible that we could still receive the first month's storage fee free offer? Merci.Sharon C.
I used the online pickup for the rental truck. It took me almost an hour, stood in front of the key lockbox, before I got the key out. The process are not intuitive, and there was no online instructions. Very confusing. I will not use it again.Stephen L.
Need to have the person renting the equipment go over the equipment for eccentricities. I am not familiar with Ford products.Michael J.
Le client n'a pas laissé de commentaire.srikant N.
Everything went perfect. Staff was very friendly and professional. Definitely will be back in the future.Michael R.
The app is terrible, and booking shouldn't give you the option to deal with servicing over the counter if you're just going to force someone to use the terrible app.Lunden R.
Le client n'a pas laissé de commentaire.Daniel G.
Le client n'a pas laissé de commentaire.Cynthia S.
Audrey the service person was a great help with renting the storage unit and truck I needed. She had a bubbly personality that made you feel at ease. She was very thorough and efficient.Cherie W.
Le client n'a pas laissé de commentaire.Maureen K.
Brian, the rep on duty was able to assist me as it would not complete on the web site. He was most efficient and assisted swiftly. Thank you for having someone on site during this time. I would not have been able to complete the rental otherwise.Cheryl S.
EVERYTHING WAS GOOD - GOOD EXPERIENCE AND SERVICE THANKSMAANSI K.
Le client n'a pas laissé de commentaire.Dennis W.
The office was locked with a hand written sign saying â€œwill be back at 2:45.â€ My pickup time was 2pm and I waited for service for over an hour. My truck was also not out front as directed. I was told to drive around the building to the caged area to find my truck. The employee was extremely unprofessional and did not even apologize for blowing off my pickup time. Because the employee was not at the location I missed other pickup appointments and had others waiting elsewhere. I will not be returning to this location and will be looking at other alternatives for truck rental during a move.Kellen S.
The ladies at the counter were very nice and receptive. They explained everything to us very well. Truck was great, had a good day moving, and would use you again thank you !ROSE C.
Le client n'a pas laissé de commentaire.Manohara M.
Le client n'a pas laissé de commentaire.Deborahmarie R.
Le client n'a pas laissé de commentaire.Aaron D.
Le client n'a pas laissé de commentaire.Julia K.
Le client n'a pas laissé de commentaire.MURALIDHAR M.
Le client n'a pas laissé de commentaire.Douglas V.
Le client n'a pas laissé de commentaire.Christopher S.
Very helopful in getting account setup for future us.Gerard M.
Le client n'a pas laissé de commentaire.Christian J.
Le client n'a pas laissé de commentaire.Douglas V.
Le client n'a pas laissé de commentaire.Christinamary C.
The service was great! It may seem petty, but the mileage on the truck was 1 mile less than what the contract said. Overall everything was exceptional.Melinda B.
I think it is only fair to point out checking a truck back in has to be done by cell ph or additional 20 will be added to the bill. Everything else was pointed out except that.Beverly W.
Le client n'a pas laissé de commentaire.Latasha M.
Le client n'a pas laissé de commentaire.Philipjames M.
The pic up process with the app is much worse than advertised. With apps, and photos, and calling a friend, and a van with no blankets but McDonald's garbage. I'll rent from someone other than U-Haul next time.Christopher C.
Le client n'a pas laissé de commentaire.RAED A.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.Sara V.
Awesome! Audrey was so friendly and professional about things. She made it all clear and easy. ThanksJANICE G.
Great staff, easy pick up. Appreciated U-haul reaching out to me to get me into a truck once they realized they didn't have what I needed at the other spot.Richard S.
Le client n'a pas laissé de commentaire.alan C.
They were unaware that we would be returning the truck to this location despite the notifications to me to drop off here. Staff were very understanding though and happy to accommodate despite the confusion.John V.
Le client n'a pas laissé de commentaire.Richard T.
Not friendly to help on my fuel reading problemAnand G.
I dropped off at this location after operating hours. It was not perfectly clear which parking spots were for returned trucks.Mitchell O.
Le client n'a pas laissé de commentaire.ahmad A.
Le client n'a pas laissé de commentaire.John B.
Maybe you can pass along this note to the correct person -- I have always provided my drivers license when renting a van at the Compass facility. Last Friday I was required to allow my drivers license to be copied into the system. I was told this was to prohibit van theft and was a new U-Haul policy. I was very uncomfortable with this new arrangement and may need to make other arrangements not with U-Haul in the future due to this new policy.Christine D.
Le client n'a pas laissé de commentaire.Kathariane T.
Need more parkingTamara D.
I was charged for not folding the furniture blankets, which had not been explained when I asked for blankets and there was nothing in the contract about it. When I asked to get blankets, I was told that there were six blankets in the truck that I would be charged for using them when I returned the truck. At that moment it would have been appropriate to explain that they needed to be folded to avoid additional charges, similar to the manner in which gasoline fill up charges were explained. When I called to inquire about it, I was told that there was a sign in the truck regarding use of the blankets that I was supposed to read. Other than that, the customer service was excellent.Ghassan K.
Steering seemed a little off...pulled to the rightRonald O.
All was good!!JAMELL J.
One of the best UHaul experiences I've ever had. The staff at Compass Self Storage was friendly, helpful, and made the entire process easy and pain free.The truck overall was in great condition, and was noticeably well maintained. Will DEFINITELY rent from these folks again! Five starts plus!Victoria L.
Le client n'a pas laissé de commentaire.Mary H.
Le client n'a pas laissé de commentaire.Russell W.
Le client n'a pas laissé de commentaire.Jin-Sung K.
Le client n'a pas laissé de commentaire.George C.
Le client n'a pas laissé de commentaire.Douglas V.
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.Thomas P.
very friendly and courteous.Richard C.
Came back with rental , just to find a sign saying they were out to lunch . Inform the customer ahead of time that they will be taking a lunch break at certain time . Not leave you waiting on them to return .If your going to have posted hours of operation [ Then FOLLOW THEM ]ARTHUR W.
Le client n'a pas laissé de commentaire.Donald T.
Setup rental online for full service Uhaul center on north rochester rd. I called the location the day before the rental and found out my pickup location was changed to self storage center on Avon rd. When picked up truck they only had 12 of the 24 pads i ordered. The also don't stock the uhaul wardrobe boxes i needed. Had to go to 2 different uhaul locations to get the pads and boxes. It rained later in the day and i dicovered the wiper blades we worn and wouldn't clear the windshield. Had to return to uhaul for replacement blades. While loading truck that evening, discovered dome light in back of truck was burned out. Since uhaul was closed, had to use flashlight to load. On return of truck, was charged for being over about 40 miles. Most of that was going to uhaul locations to get what I ordered/needed/maintenance issues. Overall i feel this is more of a overall uhaul corporate process issue, than an issue with a specific location. Would not recommend uhaul as a company.Douglas H.
Le client n'a pas laissé de commentaire.Paul L.
Le client n'a pas laissé de commentaire.brian P.
Le client n'a pas laissé de commentaire.Nicholas L.