Customer Reviews for Compass Self Storage #254 LLC
(Concessionnaire U-Haul dans le voisinage)

63 évaluations

5301 N Pioneer Rd   Gibsonia, PA 15044

(724) 939-6575

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 6h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 12/12/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(724) 939-6575

5301 N Pioneer Rd
Gibsonia, PA 15044

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 6h pm
  • Dim : 10h am à 3h pm
Heures d'ouverture spéciales
  • 12/12/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The location was fine. The pricing is not. For 30 miles of driving and 1,5 hours of use, it cost me well over 100 $for the 10 foot box truck (overall). The 100,000+ mile truck was only in mediocre shape, but it sure makes them money.

Kurt R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Nothing!

RICHARD K. 
Évaluation :
5

Aucun

Terrence O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian V. 
Évaluation :
5

Great place! Jaimaica is awesome.

Tom W. 
Évaluation :
5

The staff was very friendly and knowledgeable and made the checkin time quick and easy. I think it is a great place to have a storage unit or rent a truck.

Darren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
5

Customer service was super friendly- i will definitely recommend this location

Ana A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherlin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Good and clean

Iurii A. 
Évaluation :
5

Staff was very helpful and friendly, it made for a very pleasant rental experience.

Renee D. 
Évaluation :
5

I had a unique return situation and Stacey Lutz went above and beyond to resolve my problem to my complete satisfaction. In addition she called me after I left U Haul to inform me that I forgot my check book on the service desk and waited a few minutes after closing time so that I could get back to retrieve it. Excellent dedication and customer service. Thank You Stacey.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Stacey was awesome, and very helpful!

LOUIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
5

Everything was great!!!

Darren B. 
Évaluation :
1

Never rent a uhaul again

DILLON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Don't use mobile pick up. The app nor website work. We lost an hour of time waiting on hold with customer service to get our truck unlocked because of the website being down for maintenance on a Saturday morning at 9am. No compensation was given for the issues either.

Rebecca K. 
Évaluation :
5

All people there are very nice. Happy to work with them.

CHENGLI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod R. 
Évaluation :
4

Don't advertise 20 $when it ends up being 60 $. Pretty bad for 2 hrs and 12 miles.

Cecelia M. 
Évaluation :
5

The manager, Stacy, was extremely helpful and courteous. She made the experience an easy one.

Brian R. 
Évaluation :
5

Awesome location and customer service. Will use again,

Mike S. 
Évaluation :
5

A little expensive per mile

linda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

W David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen S. 
Évaluation :
5

Stacey Acosta, the manager, was very, very helpful! I'll be going back to this location in the future when I need to rent another U-Haul.

GREGORY K. 
Évaluation :
4

I didn't like that I was notified the day before my move that a truck I needed was going to be 45 min in cranberry township for pickup and then it was switched to Gibsonia not a problem, I think the online check in is complicated and not user friendly. I found myself clicking on hyperlinks to do more part of the check in process. All in all everyone I spoke with on the phone was very kind and helpful. I had a heck of a time dropping off the truck though it took me to quality inn the hotel and the front desk girl says this happens all the time. Maybe good to update that. It literally says quality inn on my paperwork and their address. I am however thankful that there was a truck for me. Just a long hassle on top of a stressful day for me as moving is stressful physically, mentally , and emotionally. Merci.

Tracy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark E. 
Évaluation :
5

Customer service rep was awesome from beginning to end

Lisa A. 
Évaluation :
5

Thanks so much!

Sean S. 
Évaluation :
5

Compass self storage and you haul rental did an excellent job of working with me to get right size truck when I needed it. I have no complaints at all about compass self storage and u-haul rental. However the morning I went to do self check in on my mobile phone the self check in app froze up And I could not do the self check in . I called 1 800 u-haul customer service and was on hold for over half hour before I got to talk to a customer service representative. They were not able to fix the problem and didn't even seem to know what the problem was. So as a result I had to wait an hour and a 1/2 until the self storage facility opened up in they were able to do a manual Check in of the truck. U hauls self check in and return app is not very good. I have had several times now where the app is froze up on me and it has cost me money whether in waiting or being charged for non return check in . You haul is relying on an app it is not good at all. It does not seem like you haul has enough customer service representatives to answer the phone. Every time in recent history that I've tried to call you haul I'm on hold for almost a 1/2 hour or more every time before I get to talk to a live person.

kenneth J. 
Évaluation :
5

Stacey was very kind and easy to work with.

David S. 
Évaluation :
5

Stacey was fantastic!

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

the online app was a real pain both to sign up on and also when picking up truck this morning...if it were not for Stacy" help I would have been stuck this a.m. and not been able to pick up truck ...you must simplify this procedure!

Dennis E. 
Évaluation :
5

Stacy at Compass was very nice and polite and got the truck rented to me in no time and I made my move safely thank you Stacy

Daniel S. 
Évaluation :
2

Equipment worked but the website was not user friendly. I had set up my account with the pre-info but had to do it again for the rental. Had to take pictures multiple times before it would load correctly. I am not sure why it asked for references and the lady who contacted my reference was not very clear.

James S. 
Évaluation :
3

Horrible customer service. Had to walk a distance to get the U-Haul because the agent didn't bring it up front, it was on displays about a 1/4 mile away. She had very rude sarcastic comments. Overall wasn't a very pleasant experience at all. Will not pick up from there ever again!

Alexander M. 
Évaluation :
5

Stacey was excellent ~ fast courteous service ~ convenient location

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley E. 
Évaluation :
2

Truck was very dirty

Joel G. 
Évaluation :
2

My husband received a poor attitude from the staff when he returned the truck. He was questioned about the way he had parked the truck and was asked if the staff was “expected to move the truck parked like that”.

Katie S. 
Évaluation :
5

Everything went smoothly on both ends. Which is important with all the stress if moving. The customer service rep at the return location knew my name when I walked in and was very friendly.

Marina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

you advertise this truck for 19,99 $. My bill was 63,63 $. You are perpetuating a fraud. Dennis Kuremsky

Dennis K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Israel E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

As bad as the mooresville location was the drop off location was the polar opposite in every respect. Maybe your dealers need to be trained by the franchises. Just a thought

Robert V. 
Non les évaluations ont été soumises pour cet établissement.

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