The location was clean and the dealer was friendly. The truck at first appearance was clean but as I drove off I noticed a strong dog smell. The back of the truck also appeared clean but it was smelly like dog. My son and I washed the back to get rid of the smell. Out of the 3hrs that I had the truck, we spent 1 washing and cleaning it.The truckshare process is somewhat efficient but it gives room for this type of issues. The customer can not really verify the cleanliness at the time of pick up unless they meticulously inspect the truck at the time of pick up. If someone chooses self pick up, is it not because they are mindful of time?
Eliseo T
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location and staff were good. The inside of the truck cab was clear of trash but every cup holder or cubby was terribly dirty and we wouldn't put anything down anywhere but the seats.
JOHN EThe pick up reservation was great, fast and easy. Now the truck had a horrible water leak inside and I wasn’t aware and it damaged my property bad.
Taryn MThis is the closest and best Uhaul experience I have had in 40 years. If this location is an option I’d pick it every time!
JASON RGrateful to have the smaller truck avail when my resv was not kept at Newberry location. The guys there were awesome in helping me find something. No call or notice that truck not avail when I had resv months in advance. Guy at alachua was nice but he wasn't even there to return at 3:30 after I race to get back befr closing. Sorry to say that truck was old n stinky and I only say that because I rented several befr and they were fairly new and awesome.
Wanda KThe manager was professional, friendly and very helpful. Will use again and highly recommend!
Alan GExcellent
PRISCILLA Dlots of broken glass in back of truck which slowed us down because we had to clean it up
Kathryn LThe staff in the facility is nice and professional.
SHANGHONG DNothing
Cedric SStaff on site was very informative and helpful. Very polite and had a great sense of care for my move and truck rental.
David BMade my reservation online so the check out for the van was completed quickly. All of the features on the van functioned as they should. Swept out the van prior to return and filled the fuel tank to the original level. Return went smoothly concluding the rental.
John KI had a great experience. My guy was friendy and informational. He made my experience stress free and enjoyable.
CERCE DThe lock box lock was very old and difficult to use.
Kathy CSame comments as above.
Eleana Mits a one man show, so if there are other customers be prepared to wait just to drop off.
DAVID KTook all my deposit money
AADONIS KEverybody involved in this transaction was extremely professional and helpful. The equipment was perfect and I will always use your company!!
Carl NWade was very helpful when turning in the truck.
Michael CThanks to the guys at compass storage, made the process so easy!
Ashley Bnothing
Christian LThe didn't want to accept the return until I showed them the confirmation email. And still tried to charge me for everything they could.
Alan WThere was a dirty napkin on the floor of the truck when I received it, the box was not swept out from the previous user either. Otherwise I have not complaints with this location. The biggest problem I have is that my rental for the truck was not only moved from the Gainesville, Fl 8th Ave and Main St location as originally scheduled on Friday, but when I spoke with the agent at the second location on Friday, he did not tell me there was a chance my truck rental would not be available Saturday morning at 8am as I had scheduled. So when I arrived this left me in quite a pickle which delayed my moving times and added mileage to my trips as well. This inconvenience also required me to return the truck at 8:44 pm the same day and rushed my plans whereas if I could have been able to drop off both units at the same location I would have been able to do so Sunday morning as intended.
Bryon GDrop of was nice.
Logan SEverything actually went very well so not complaints it changes here
Samantha NGentlemen on site was very kind and helpful. Give him a raise.
David CCustomer service was excellent
RUTHIE DWade was very friendly and exceptionally helpful. He represents UHaul well.
edwin aDon;t change the pickup location. You took the reservation but later called and changed the pickup location which changed my plans at the last minute. Anyone can take a reservation - the really important part is keeping the reservation. you have dome this 3 of the last 4 times I rented from Uhaul. You will never get the chance to do that to me again.
THOMAS MNot a thing,
Donna NMaybe having more staff available. My pickup time was 9am I arrived at 8:55am and I had to wait until 9:30 before someone was able to give me the keys.
Kenya CNot over charge customers.
Jasmine GPassenger side mirror is loose and will not stay in place as adjusted. Needs tightened
Steven DCharged an extra $35 for a local 6 hr trip. We filled up to where it was when we picked up. They are charged anyway. Sent an email to inquire, didn’t bother to reply.
David NI told the clerk the gas gauge was on the amount fuel level when I picked up the truck. She said it was not a problem. Then I got an additional bill from U-Haul for 6 gallons of gas. I do have a photo of the gas gauge when I picked up the truck that also shows the beginning balance of the mileage. I went to chat online and after 30 minutes they cut me off. I will not recommend Uhaul to anyone at this time.
BETTY WI dropped it off during normal working hours. Sign on door said they would be back at 2:45 pm. It was 3:45 when I dropped it off and still not back.
MARC PSignage for dropping off keys said to go to web site first, which would not pull up. Resulted in making trip to office the next day. Office staff did not seem to know what the message on the drop off key box said.
Darlene SCustomer service and a smile. Thanks for the truck.
Andrew HI was very happy to have u haul to use to move my things but I think the price represented online is misleading as they charge a price per mile as plus insurance and gas and it quickly becomes a very expensive experience.
Robert TThe manager Nick went above and beyond to fix a problem caused by another (non-corporate) Uhaul provider. He really saved the day with his kindness, problem solving skills, and professionalism!!
Phyllis Nthe location person was rude. But the customer agent on the phone was outstanding and helpful
Charles GBetter customer service. Nick did not want to check in my uhaul when I returned it before closing hours. Very rude
Ebony GI was charged an extra 24 hour day of use for a U-Haul, when I dropped it off the day I was supposed to. Even though I requested an Alachua drop off and was not provide one. And needed to find one myself.
JORGE LI would recommend if booking in the Alachua area to just make the extra drive and book at the actual U-haul facility in Gainesville off 6th St. I reserved a truck three days ahead and had along with that reservation had booked two dollies and a dozen furniture pads. I confirmed my reservation with the manager at the Alachua location twice however when we arrived we were informed they didn’t have any dollies or furniture pads but told that if we really needed them we could drive to the U-haul on 6th St. to rent them. Unfortunately we were pressed for time so we went without these very needed tools. Upon return of the truck my husband parked the 26ft truck in front of the building and we walked inside, the employee on duty made it very obvious he wasn’t impressed we didn’t back it in to the small spot where the truck was originally parked. That was really the point were I decided the customer service here is just awful. We received no apologies and no thank you.
Earl HThe first truck was not drivable on hwy. Had to take it to another dealership and get another truck. Adding another 30 miles and about 2hours extra. When we got the final invoice there were extra charges. These should be dropped. When I called company they passed the off to the agent and the agent passed it back. I got NO satisfaction or extra fees dropped. NOT A HAPPY CAMPER. I'll look elsewhere if renting again. Gene
Eugene BOur customer service rep Cameron was excellent! Highly recommend this location!!
Luke SNavigating through returning the truck took longer than expected. It should be a shorter process.
Cari YThere was sand outside and inside the truck. And a push cart inside that I did not order nor need. My brl I ngings had sand on them.
Heather BNick helped me so much. I completely messed up the self return option and I almost got overcharged 1,000 dollars but he was really helpful and was able to perform the return for me. I don’t recommend doing the self return unless you are familiar with the rules!
Victoria VThe roof leaked and got some of our things wet, they were undamaged but wet, so the boxes fell apart. There was a used face mask on the dashboard and spray streaks discoloration everywhere. But worst of all, the young man running the uhaul place at first refused to help me. I had done the online ordering and was having trouble getting the app to work. I had to call Uhaul for help. They were wonderful!. But I still needed the young man to help. Finally, he unlocked the door and begrudgingly helped me. He grumbled about the virus. We were both wearing masks and I kept my distance.
Rhonda M