google maps could not find the place and it took me forever to find it. other than that great service.Shirley C.
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was 100 % pleased with the service I received at both the pick-up and drop-off locations in Indiana and Texas. I would wholeheartedly recommend either of those locations to friends. However, having to deal with the U-Haul website and (as a result) actual U-Haul personnel was a totally different story. I had originally reserved a U-Haul truck at your location in Boonville, IN. The day before my pick-up, I received an email from U-Haul that my pick-up location would actually be in Evansville, IN. That's no problem â€" except for the fact that when I logged into my U-Haul account to try to resolve the situation, it still indicated I would be picking up the truck in Boonville (!!!). I made the mistake of calling the U-Haul number (1-800-GO-UHAUL) and then had to deal with a â€˜Customer Service' (and I use that term VERY lightly) rep who was rude, somewhat confrontational, and totally and completely unhelpful. When I questioned which location I would be picking the truck up at, she informed me that I had received an email from U-Haul when I made the reservation that I would be picking up the truck in Evansville, not Boonville. That is totally & completely untrue; I DID receive a vague, non-specific email which told me that someone from U-Haul would call me the day before my pickup to finalize location and time. Regardless, when I contacted the actual Evansville location, they were able to straighten out the confusion caused by your website (and your â€˜Customer Service' rep). During the trip, I ended up interfacing with individuals at three of your locations and, when I told them about my difficulties in dealing directly with U-Haul, they all agreed that I should avoid using the website in the future (because it results in a multitude of booking errors and mistakes similar to what I encountered) and also avoid calling U-Haul (because of the unhelpful CS personnel which you employ â€¦ again, similar to what I encountered). They recommended I should call the individual locations directly in the future â€¦â€¦ which I will certainly do in the case I ever have the need to rent from U-Haul again (hopefully not).Rodney S.
No washer fluid in the truck and windshield was dirty.JOHN P.
Le client n'a pas laissé de commentaire.Regina W.
truck was dirty,( windshield was very dirty) and I ordered and was charged for a appliance Dolly and was not in the truck.so i will need credit for the 10 you charged my credit card.juan R.
I can't believe you guys are trying to bill me again after I returned your van and was given the final bills, which I've paid?Patrickk B.
Le client n'a pas laissé de commentaire.Chad T.
Le client n'a pas laissé de commentaire.MISRET A.
Le client n'a pas laissé de commentaire.Anthony W.
Le client n'a pas laissé de commentaire.Ronnie H.
Le client n'a pas laissé de commentaire.Brandy D.
Le client n'a pas laissé de commentaire.jaquline D.
Easy to rent and return!!Felicia W.
Was understanding of issues at pick up and noted he would have refunded the reservation and recommended contact with uhaul for full refund.shane F.
Great experience, nice associates, but overpriced. It cost me 266 dollars for the rental with 2 different rental charge fees of over 100 dollars. I had the vehicle for less than a day, was also charged for mileage on top of the rental charges.William A.
Had requested 20 ft., but got 26 foot. Cost was more than expected!Brenda F.
More available sizes.David E.
Location was good, movers affiliated with UHAUL moving were horrible as they did not show up. For this reason the experience was horrible.Kevin S.
Le client n'a pas laissé de commentaire.Joe F.
Le client n'a pas laissé de commentaire.Michael M.
Very professional, excellent service, equipment in great shape. Will definitely recommend!Julie L.
It took me more than an hour to return the truck I was on hold forever and was given incorrect info about the location.. I would NEVER rent from this location ever again! Horrible experienceMiriam G.
Great customer service, I am well pleased.Gary B.
I've always used the U-Haul on Greenville Ave in Dallas. Always. Because of location and size of truck I needed this time I rented from these folks. They were super efficient and very service oriented. I appreciate their efforts.Julia F.
I better variety of trucks or vansAlex G.
Le client n'a pas laissé de commentaire.JORDAN H.
The 20 dollar after hour so called convince fee was some what of a low blow that I didn't see coming . I didn't have time to read the on line processing procedure until the next day . Obviously I was pre occupied with moving . I feel that was a dirty trick and my 20 dollars should be waivedHerman U.
Le client n'a pas laissé de commentaire.HAROLD M.
Le client n'a pas laissé de commentaire.Greg B.
I had ordered a floor dolly and they didn't have one, they should have let me knowKelly S.
Lied about the gas price. Told me it was $4/ gallon I got the truck at 1/2 tank and used it 1/8 of the tank and got charged an extra $45 for 10 gallons fuck everyone involved fuck the staff fuck this entire situationCHRISTOPHER MICH W.
Le client n'a pas laissé de commentaire.Kristine W.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.David B.
These guys were awesome! Really helped me and my wife out moving.CHARLES H.
Le client n'a pas laissé de commentaire.Landra J.
Appreciated the pleasant staff and their ability to quickly get me into a truck. Well maintained office space.Bryan K.
Improve the visibility of the drop box for after hour drop offs. We walked around for 15 minutes looking for it.Zachary C.
Le client n'a pas laissé de commentaire.Andrew P.
Le client n'a pas laissé de commentaire.Ronald L.
Le client n'a pas laissé de commentaire.Bob B.
Le client n'a pas laissé de commentaire.Laura G.
Le client n'a pas laissé de commentaire.Jose C.
Le client n'a pas laissé de commentaire.Leticia B.
I always have a great rental experience at this location. Everyone is friendly, helpful and fast. I appreciate you!Kristen B.
Place needs bigger outside parking area.Alan M.
Le client n'a pas laissé de commentaire.Nancy M.
So helpful and very friendly!Paige C.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Taylor G.
Make sure gas tank is checked to know correct amount in tank.Nikki S.
Le client n'a pas laissé de commentaire.Ostin M.
Had the best Uhaul experience ever at this location!! Professional, friendly and very very helpful!! Highly recommend!!Richard H.
Staff was no help, I Injured my back lifting the trailer since the staff requested I load and unload the trailer myself.Brad P.
Le client n'a pas laissé de commentaire.monica G.
Le client n'a pas laissé de commentaire.Kyle H.
Le client n'a pas laissé de commentaire.Allison B.
Le client n'a pas laissé de commentaire.Laura F.
Le client n'a pas laissé de commentaire.Dennis C.
easy on-line reservation, wide variety of options, customer rep was very professional/personableGarrett S.
I found the process to very smooth. I like that I could most of the tedious process online. I appreciated the fact that I could return the truck AFTER closing time using the drop box. Note: The Uhaul operator did NOT know your location had that feature (a major plus). You should have your information updated at headquarters.Krishna M.
Le client n'a pas laissé de commentaire.Tim H.
Great staff, very friendly and helpful!Garrett M.
Le client n'a pas laissé de commentaire.Ashton J.
Le client n'a pas laissé de commentaire.Edwin R.
Le client n'a pas laissé de commentaire.Randy H.
Passenger seat had either cat or dog hair in it and I forgot to mention it to the staff.shelia R.
Le client n'a pas laissé de commentaire.Susan R.
Great rental experience. Agents at the center were friendly and helpful. Merci!Melvyn D.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.Ebony P.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Felicia J.
Le client n'a pas laissé de commentaire.COREY S.
Both staff members greeted us as we entered the office and later in the evening, I spoke with Ally over the phone. She was very professional and assisted me immediately. Thanks so much.shelia R.
Le client n'a pas laissé de commentaire.Rick H.
Nothing outstanding serviceTheresa W.
Le client n'a pas laissé de commentaire.Brent K.
Le client n'a pas laissé de commentaire.Robert R.
I had a 10 o'clock appointment and the equipment I ordered wasn't there they gave me an upgrade but the appliance dolly I requested was avaliable. So no i wouldn't recommend nor would I use this location again..John J.
Le client n'a pas laissé de commentaire.Jamey F.
Le client n'a pas laissé de commentaire.David C.
easy pick up and drop off. Friendly service.Mark W.
Le client n'a pas laissé de commentaire.Arthur L.
We asked for no safetow and it was put on our bill anyways. The representative who helped us was not helpful and didn't know what she was doing. Would not recommend this place to get any uhaul equipment fromJavon B.
I was very pleased with the service at the Compass UHaul in Rockwall Tx. Thank youClaryce W.
hassle. Staff did not seem knowledgable about uhaul. They work more for the storage facility.Linda D.
Le client n'a pas laissé de commentaire.Jose M.
This place is the only u haul I will use!! Customer service at this location is without a doubt, 5 star. Easy in and out, all documents prepared before arrival.Lowell C.
Samuel was courteous and on point. I'll definitely be renting more products from his location. Thank you, Alan BeaubienAlan B.
Have U-Haul corporate stop lying to customers. I was told i could use the online checkin process. I got there at 9 am and was told i could not use online checkin and my time was moved to 10am. The lady on the phone told me all the above who worked for corporate haul. The website says certain locations have equipment and as soon as i order someone calls to tell me the location does not have my truck size. I will plan ahead to use penske or home depot and will never use uhaul again because the corporate office liesJeffrey S.
Le client n'a pas laissé de commentaire.German D.
Hire more people. Help hook up trailers. Know how to look at a map.Martin M.
Le client n'a pas laissé de commentaire.SAM S.
Le client n'a pas laissé de commentaire.TIM B.
Le client n'a pas laissé de commentaire.James B.
Great service. Thank youMark A.
Le client n'a pas laissé de commentaire.Kimberly E.
Le client n'a pas laissé de commentaire.DARLENE W.
Lady at the front desk was awesome.James T.