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Ashley T
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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That very good service
Natalya RThe gentleman working had to listen to my complaints about the check I process and I felt awful once I heard he had nothing to do with Uhaul. He was very nice and handled himself well. The check in process for the truck was so frustrating and slow!
Karly SAbsolutely recommend Compass. Our 3rd time in 5 months to rent a Uhaul Truck from them. Rick is always great to deal with. He's very friendly and accommodating. Will use them again. Fortement recommandé!
Gilbert FGreat location and friendly staff. I was able to do my Uhaul pick quickly and return was also a breeze. I would definitely recommend this location to anyone needing a Uhaul or storage in the area.
Lazaro MLove U-Haul
Brittany PMy experience with this location has been above excellent 💯
Gregory HI've used uhaul many times before,never problems.This time they moved the pick up location,then they didn't have a dolly I requested and had barely any gas.I was not happy ,having to go to Home Depot to rent a dolly after I picked up the truck.What made me upset was I got surprised with all the bad news when I got there to pick up.Not a good experience this time.
Trina HExcellent location and staff
Gregory HTruck was pretty old and had some transmission issues
Ian SThey weren't there at the pick up time. Had to wait 25 mins for him to show up. Poor customer service. Guy was on the phone and rude. By the time I left it had been almost an hour of wait time. With day light savings 1 hour is huge when it comes to the sun going down. I ordered boxes and supplies. They didn't have them in stock. Complete waste of time. Won't use them again.
Salil NOne of the guys there accused me of not putting the key in the drop box, and accused me of previous damages to the van that happened before I rented.
Logan HThe truck was clean to look at but the cab had a body odor funk to it
Stephen LThe man took the truck from me with no questions asked and I agreed to have the receipt sent to me by email.
Timothy MThe staff members are pleasant and professional.
Shelia RNeither employee I talked with was happy. Both were grumpy and short. No one walked the truck with me when I dropped off or picked up. The truck was filthy inside and had NO BREAKS and wasn't safe AT ALL. I was charged more without being notified of why. Easy location, but the rest of the experience was shit.
Alice WThey should have had the correct mileage and fuel level and checked the truck back in when I brought it back.
JESSICA AEasy to deal with. Thanks
Brandon CHours of operation for lobby somewhere visible. Everything else was great.
Marissa BDrake, the person who helped us, was extremely knowledgeable and friendly. He made the whole experience so easy and painless. Merci!
Angeline JCasey was very professional and courteous. I completed the check-in online and the pickup was fast and the equipment was ready and waiting on my arrival.
Richard Sinside the cab was dirty, I took some wipes and wiped it down so it didn't feel as gross driving, but it would have been nice to have had a cleaner cab. overall experience was that it was easy to rent, and overall pretty good.
kim aYour all set everything fine
Burnett SRick was very personable, friendly and efficient. He took care of my needs and made for a smooth experience.
DEWIGHT Rgoogle maps could not find the place and it took me forever to find it. other than that great service.
Shirley CI was 100 % pleased with the service I received at both the pick-up and drop-off locations in Indiana and Texas. I would wholeheartedly recommend either of those locations to friends. However, having to deal with the U-Haul website and (as a result) actual U-Haul personnel was a totally different story. I had originally reserved a U-Haul truck at your location in Boonville, IN. The day before my pick-up, I received an email from U-Haul that my pick-up location would actually be in Evansville, IN. That's no problem - except for the fact that when I logged into my U-Haul account to try to resolve the situation, it still indicated I would be picking up the truck in Boonville (!!!). I made the mistake of calling the U-Haul number (1-800-GO-UHAUL) and then had to deal with a 'Customer Service' (and I use that term VERY lightly) rep who was rude, somewhat confrontational, and totally and completely unhelpful. When I questioned which location I would be picking the truck up at, she informed me that I had received an email from U-Haul when I made the reservation that I would be picking up the truck in Evansville, not Boonville. That is totally & completely untrue; I DID receive a vague, non-specific email which told me that someone from U-Haul would call me the day before my pickup to finalize location and time. Regardless, when I contacted the actual Evansville location, they were able to straighten out the confusion caused by your website (and your 'Customer Service' rep). During the trip, I ended up interfacing with individuals at three of your locations and, when I told them about my difficulties in dealing directly with U-Haul, they all agreed that I should avoid using the website in the future (because it results in a multitude of booking errors and mistakes similar to what I encountered) and also avoid calling U-Haul (because of the unhelpful CS personnel which you employ … again, similar to what I encountered). They recommended I should call the individual locations directly in the future …… which I will certainly do in the case I ever have the need to rent from U-Haul again (hopefully not).
Rodney SNo washer fluid in the truck and windshield was dirty.
JOHN Ptruck was dirty,( windshield was very dirty) and I ordered and was charged for a appliance Dolly and was not in the truck.so i will need credit for the 10 you charged my credit card.
juan rI can't believe you guys are trying to bill me again after I returned your van and was given the final bills, which I've paid?
Patrickk BEasy to rent and return!!
Felicia WWas understanding of issues at pick up and noted he would have refunded the reservation and recommended contact with uhaul for full refund.
shane fGreat experience, nice associates, but overpriced. It cost me 266 dollars for the rental with 2 different rental charge fees of over 100 dollars. I had the vehicle for less than a day, was also charged for mileage on top of the rental charges.
William AHad requested 20 ft., but got 26 foot. Cost was more than expected!
Brenda FMore available sizes.
David ELocation was good, movers affiliated with UHAUL moving were horrible as they did not show up. For this reason the experience was horrible.
Kevin SVery professional, excellent service, equipment in great shape. Will definitely recommend!
Julie LIt took me more than an hour to return the truck I was on hold forever and was given incorrect info about the location.. I would NEVER rent from this location ever again! Horrible experience
Miriam GGreat customer service, I am well pleased.
Gary BI've always used the U-Haul on Greenville Ave in Dallas. Always. Because of location and size of truck I needed this time I rented from these folks. They were super efficient and very service oriented. I appreciate their efforts.
Julia FI better variety of trucks or vans
Alex GThe 20 dollar after hour so called convince fee was some what of a low blow that I didn't see coming . I didn't have time to read the on line processing procedure until the next day . Obviously I was pre occupied with moving . I feel that was a dirty trick and my 20 dollars should be waived
Herman UI had ordered a floor dolly and they didn’t have one, they should have let me know
Kelly SLied about the gas price. Told me it was $4/ gallon I got the truck at 1/2 tank and used it 1/8 of the tank and got charged an extra $45 for 10 gallons fuck everyone involved fuck the staff fuck this entire situation
CHRISTOPHER MThese guys were awesome! Really helped me and my wife out moving.
CHARLES HAppreciated the pleasant staff and their ability to quickly get me into a truck. Well maintained office space.
Bryan KImprove the visibility of the drop box for after hour drop offs. We walked around for 15 minutes looking for it.
Zachary CI always have a great rental experience at this location. Everyone is friendly, helpful and fast. I appreciate you!
Kristen BPlace needs bigger outside parking area.
Alan MSo helpful and very friendly!
Paige CMake sure gas tank is checked to know correct amount in tank.
Nikki SHad the best Uhaul experience ever at this location!! Professional, friendly and very very helpful!! Highly recommend!!
Richard H