I asked to return to another location and if I would have any problems. Was told that I could return to a location in Port Saint Lucie. They wanted to charge me 400 for an out of town return. To avoid the large overpriced fee for something that shouldn't have happened. I returned the uhaul to the original location. They proceeded to charge me more after that for their employees mistake. They provided no solution.Victoria H.
Customer Reviews for Compass Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
West Palm Beach, FL 33415
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 4h30 pm
- Dim : 10h am à 1h30 pm
Heures d'ouverture spéciales
- 11/25/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JORDENYS P.
Everyone was very pleasant and helpful! They are the best U-Haul place in Palm Beach County! We will definitely be backâ€¦..Carmen G.
Le client n'a pas laissé de commentaire.Ashley E.
Le client n'a pas laissé de commentaire.MARQUIS B.
Only issue I have with U-Haul is corporate. I have rented numerous times recently and every time I log in and need to add my license and then sit waiting for approval. If I have a U-Haul account it would make sense to store that data and be pre-approved prior to showing up at location. Not a show stopper form using your firm just a convenience thing.JOHN S.
Good costumer service!SERGIO M.
The interior of the vehicle was very dirty inside when I received it. I told the representative but it appeared to me that they were not really concerned.DALE K.
I want to thank the helpful staff, and the very nice truck I rented to help in my move.ANTONIO P.
Le client n'a pas laissé de commentaire.Nicole J.
You are doing a great job!SHEFFIAN A.
Le client n'a pas laissé de commentaire.NIVALDO A.
The location was cleaner and nicer than most uhaul locations. My complaints are not about the location but about uhaul and your process for reserving a vehicle and picking it up. You don't honor your reservation and you don't respond to requests or issues. Your customer service is non existent. I had to go to five locations to try to get the 17' truck I had reserved, and I could only get a 10' truck after all that. I was on hold three separate times with corporate with no answer. I was on a chat three times with no response. I will never use uhaul again and I will make sure no one in my sphere of influence does either.Jeremy H.
The service and how you provide is great BUT YOU OVERCHARGED ME FOR NO REASON! Im still waiting for a reponse!!!!!!! AT CHECKOUT IT SAID 75$ then it went to 99$ And now i get charged 145$ what is going on????Christian F.
Fuel was exactly whaat it was supposed to be. Only had one rolling dolly even after reserving two. Location had three on the floor for box display but told me I could only rent one. After asking no short of 5 times got charged for both fuel and dolly never used.MORRIS B.
This location was very welcoming and kind. Very professional. I surely be glad to use their services again.GREGORY C.
Le client n'a pas laissé de commentaire.JAMES P.
Le client n'a pas laissé de commentaire.RICHARD L.
Excelente servicioMARIO C.
Le client n'a pas laissé de commentaire.Daniel L.
Le client n'a pas laissé de commentaire.ELAINE L.
Le client n'a pas laissé de commentaire.BEATRICE T.
Make the app process better. It glitches and makes you start over.Manuel S.
Le client n'a pas laissé de commentaire.JOHN F.
Le client n'a pas laissé de commentaire.OSVALDO G.
Awesome customer service. Ed is super great. Answers all the questions and is very helpful. I will recommend to my friends. MerciWILLIAM E.
Le client n'a pas laissé de commentaire.REBECCA G.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.Samuel S.
Awesome experience. Compass self storage were very professional and made the process quick and easy.Erik S.
ED WAS VERY HELPFUL AND AND HE ACTUALLY SOLD ME AND STORAGE , AND I WAS JUST THERE TO PICK UP THE TRUCK THAT I RENTED ON LINE. SO NOW i AM TRANSFERING EVERYTHING THAT I HAVE IN MU OTHER STORAGE TO THIS ONE.Ricardo F.
Le client n'a pas laissé de commentaire.TAYLOR B.
Man at the location was rude and unhelpful. Had to return the truck via the Uhaul website as the man could not be bothered to assist customers.William C.
best service and very convenientMADELYN R.
Le client n'a pas laissé de commentaire.MARCY Z.
Le client n'a pas laissé de commentaire.Nick T.
Le client n'a pas laissé de commentaire.RICKERT P.
Le client n'a pas laissé de commentaire.Jadeen N.
Le client n'a pas laissé de commentaire.bryan F.
Le client n'a pas laissé de commentaire.Yianny P.
Le client n'a pas laissé de commentaire.Manuel H.
Please provide copy of receipt. I did not receive itDenecia J.
Le client n'a pas laissé de commentaire.Hermione F.
Le client n'a pas laissé de commentaire.Jamel A.
Clean & sanitizer great locationLAKESHIA R.
This was a last minute rental compass self storage was very helpful I was very happy that they had the exact truck size that I needed the representative was very kind professional and truly engaged in helping me to get the correct equipment from U-Haul to close out my storage I have been using U-Haul for many years and will continue in doing so and recommending it to my family and friends thank youIrving S.
Just keep smiling thank youAman H.
Keep up the good work and thank you.shahpour E.
During pick up of the truck, the driver's license was requested which was fine, but, they use a personal phone to scan your license into a database for background check. I asked the representative if they had a separate scanner and if that was her personal phone. I was uncomfortable with the process. The truck had a pungent smell to make matter worse and during the return of the truck, a large size palmetto bug/roach was in the truck. I was so disgusted.CHERYL Y.
Le client n'a pas laissé de commentaire.yilian H.
Le client n'a pas laissé de commentaire.Kelley B.
At THIS TIME I do not see any improvement NEED.the van run nice and smoothly. GOOD vehicle FOR MOVING stuff. THANKS for EVERYTHING.JOSE S.
I'm disappointed. Because. I only drove 6 miles and the agent charge me for 13. I was recommended this place and their honesty. My fiancÃ© in which she works for major newspaper. I don't want to tell her about review my experience here. But I just disappointed that I got charge moreRichard I.
Le client n'a pas laissé de commentaire.Harvey V.
Le client n'a pas laissé de commentaire.MAIKEL A.
Le client n'a pas laissé de commentaire.KEISHA E.
The dollys were not carried by the location i was at, the site let me rent them but since they were unavailable it made moving much harder.Ryan Z.
very good service, good communication and everything very easy with the documents. MerciALEX M.
Wonderful experience. Staff fantastic, facility very clean and easy checking in and out. Highly recommend this location.MARGARET M.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Jose A.
Le client n'a pas laissé de commentaire.Jose A.
Le client n'a pas laissé de commentaire.Argelio A.
Reasonable prices and great customer services will be using u haul again highly recommended ??Michaeal R.
I mean the young lady was jam packed with people and could have used another employee to help.Tressa P.
Le client n'a pas laissé de commentaire.Johan D.
Le client n'a pas laissé de commentaire.Jose A.
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Amir B.
Le client n'a pas laissé de commentaire.charlyn M.
Great location & excellent staffRandy M.
Le client n'a pas laissé de commentaire.Raul L.
Very polite and great customer serviceInshan S.
Le client n'a pas laissé de commentaire.Eduardo M.
The young woman who facilitated the rental was wonderful and explained everything. Great service at this location.Wendy S.
Le client n'a pas laissé de commentaire.Luz H.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Shallana M.
Eduardo, Gladys, and Lesli were phenomenal! They were very willing to accommodate the changes that I needed and made them smoothly!Janae D.
Le client n'a pas laissé de commentaire.LAKESHIA R.
Bad customer serviceHeather J.
Le client n'a pas laissé de commentaire.Timothy E.
Le client n'a pas laissé de commentaire.PETER D.
Le client n'a pas laissé de commentaire.Roland E.
I was charged for something i did not orderMargaret S.
Le client n'a pas laissé de commentaire.Gina D.
Excellent Service, the staff is very qualified and answered all my questions. The whole experience was very smooth. I really liked the location and easy access to trucks and srorage. Thanks a lotAlex M.
Friendly knowledgeable staffaudrey I.
My recommendation is that associates walked out with the costumer to choice the size of the truck and after rent show the truck,how access to the keys when you pick it up,and provide some other information for your drop off ( gas full tank is necessary m) living chat is not in the location and when provided my code to open the locker and get the keys I didn't know where the key supposed to be,also the cabin light was permanently on,I need to do my own search to find out how turn off,afraid of the battery power diminished,my experience wasn't totally traumatic but will be better with more information,this is the point,the receptionist was very nice and helpful but this is the weakness under my point of view,thanksLazaro M.
Tried to do the 24/7 truck share but couldn't locate the keybox. Based on a video I was expecting a keybox attached to the building. Instead the combo was to be used on the rear of the truck. When the app provides the combo, provide the specific location of the keybox. Fortunately staff saw me wondering around out front and came out to assist. If this was after their normal business hours I may not have been able to get things going.Michael R.
My experience at this location blew okeechobee and lake worth location out of the water. Friendly, helpful, clear and concise. Not sure the ladies name that helped me but she was pleasant and patient. I didn't incur any extra charges at the end as they explained gas usage and mileage very clearly. Will certainly recommend and use againHeather H.
Be honest to customers. I was lied about the amount of mileage on the truck I got and I got changed for the difference between miles. Not fair!Astor L.
How I was charged extra when the rental is 39,95 for 24hoursMELISSA F.
Better costumer service..Carlos V.
Nothing you work is excellentMirta D.
Way to expensivejanet R.