Le client n'a pas laissé de commentaire.
Denise Y
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Not a thing!
Tracy NTruck was not available for self checkout… this is the second time this has occurred at this location. So I would suggest using this location for the 50$ guarantee… just make sure to put this glitch into your planning.
BENJAMIN SThe pick up was confusing, the phone app not so great. Drop off was a breeze. The truck we had was clean and maintained, but passenger mirror useless and unable to adjust. Truck very noisy and no cruise control - difficult for highway travel.
Julie SAlways love using U-Haul when we need to!
MARK AKristen was great
JOSEPH DI didn’t receive the furniture dolly.
JOHN PEasy and quick to pick up. The person at the desk was polite and helpful.
LAURA SEnsure the data between location and website is accurate. I originally booked at this location, received a call the day before saying the truck I rented wasn't available and that they found another truck for me elsewhere. That place called and had a return policy that didn't work for me. Called corporate and they were able to help sort it out based on new availability. I feel like we ended up getting lucky. I don't think this is the individual store's fault-but moving is already stressful enough without having to worry about last minute cancellations. When it was time to pick up the truck, the app wasn't loaded properly and we had to chat with uhaul to get the unlock instructions. Then the place we originally needed to drop it off wasn't available to select when checking in, resulting in Another call to corporate at the end of the day to make sure we weren't charged a fee for dropping it at the original location. All of this to say - truck worked well for our needs; corporate was helpful enough, but overall a frustrating experience. Of course I'll use uhaul again, but will remind myself it may be a headache to do so.
Natalie WThe process of self serve is ridiculously time consuming and difficult. Give us humans.
Alice DPerson at desk not welcoming and seemed annoyed at questions.
Adelina MEasy in and out. Friendly service. Very clean! Truck was great.
Teri GThe woman at this location was extremely annoyed that we dropped the truck off here. When asked for confirmation that we had returned the truck in the appropriate condition and had completed service, she also became very annoyed and said that wasn't possible and that we should just drop off the keys and leave and eventually we would get an email. We informed her that we could not leave the truck without the proper confirmation that we had returned the truck correctly. This pissed her off because then she had to get up and do the drop off process while we waited. To her credit, she did this and the process was quick. We receive the confirmation email within 5 mins of her doing the check in process. It was a stressful and unpleasant experience and I would not recommend U-Haul.
KATHRYN MCould not rate if personnel were helpful. No human contact.
Dane CThe experience was excellent. I would not change anything!
CHRIS RThe truck has a big problem with the right front wheel. It shouldn't have been rented out.
Ben CSignage that lets people know it is a U-Haul location.
EUTIMIO MCab was not cleaned. Full of dog hair and cigarette smoke
Robert SWent during their store hours hoping to turn it in with a person from the store because they charge a 20$ after hours fee for U-Haul turn in. No one was there and the doors were locked even though it was during their business hours, so I just turned it in through the app, which was not an issue, but I am hoping I am not charged this fee since I went during store hours. Was a fine location, no issue with the app, but would have preferred to turn the vehicle in with a representative rather then the app, and I was unable to do so.
Annabelle AYou are doing a great job.
Joseph MExcellent service by uhaul, exceeded expectations
Raghuram RGet the app working consistently for after hours pickup
Lisa AGreat- easy to follow directions that made a last minute rental easy and fast. Will use again as needed. Merci.
Philip AVery nice and friendly agent at the desk I think her name was Kristen
Cynthia LDid not set up truck for mobile pickup. Then was not available during posted working hours for additional 30 minutes. They also input the previous renter's TRIP mileage instead of actual mileage, which ended up adding 1 000 miles to my bill and a $1000 charge that U Haul customer support was able to fix. Do not shop at this location, period.
William SMaybe have gas tanks full, then request filled on return.
Joseph CNot good, rude attendan!!!
Fidel MEverything from check in to drop off was easy, would totally recommend!
Diane CSame as the other.
Clarissa KThe problem is I got a call on Friday that my pick up and drop off location was changed. Luckily I wasn't working and I took the call. Otherwise it would have been a more horrible experience.
Lance HKeep doing what you're doing. Kristen was courteous, helpful and detail-oriented. She made a stressful day a lot easier.
Matt Bvery helpful and patient
Naga vGreat people thank you
Jeffrey SEverything was excellent. Kristen was so helpful and personable. We would highly recommend her services. We have been using your company since October and always felt safe and secure. A++++
Kristine Tbad software
Edmund jImprove the website description: 1. The website said the 10' truck had a loading ramp. I planned my trip, organized my needs, and rented this truck with a loading ramp in mind. There was NO loading ramp. 2. Say you charge for gas. You charge per mile say you charge for gas. It's obviously misleading on your part. 3. Tire issues on the truck - the light was on 75 % of the trip. 4. Drivers seat - didn't lock into position. It' moved the whole ride. VERY UNSAFE. 5. The app. It doesn't work. FIX THE DAMN APP. I'd love to hear back from UHaul to let me know someone read this review.
Renee BExcellent customer service! Kind and efficient.
JOHN EThere were no employees inside the store or outside when I arrived for almost 10 minutes. I did not receive the utility dolly I requested and the employee was not helpful/did not answer my questions about purchasing other moving supplies
Sadie BThe lock on box 2 has given me issues for my last 2 rentals. Either lubricate it or replace it please.
JOHN JThe front desk was super friendly! She was personable and very helpful. She was able to help up with our changing needs and get us into the right vehicle.
Katie vA few more miles included in the rental agreement would be nice
Gene CThey were out to lunch at drop off. I received an. Email confirmation closing the process a couple hours later.
lisa vThe lockboxes were tricky to unlock especially in rainy weather.
Sydney WWhen I made my reservation I asked the U-Haul rep for the closest pick up location to my zip code and was given one that was further away than a closer one in Williamston which would've saved me quite a few miles of driving/ time. Not happy about that. Perhaps your system uses some way of calculating distances using zip codes that resulted in this mismatch; probably best to ask for a street address rather than just a zip code to avoid this problem for others. At $1/mile it makes quite a difference.
tim pThe first truck had broken air conditioner, and the second truck had latch issues. Made our day long and difficult
Carrie PThey were great
James RWill was awesome…friendly and helpful! You need to publish in large font in website the clearance for all vehicles (ie…so people know about parking garages)! I spent hours trying to get this info ahead of time. Different cargo van, different clearance.
JAN CRenting and using this truck was an amazing phone experience. The person at Compass was fantastic, as well. It was affordable and super easy. I will be back!!!
julie wDropped off the truck during business hours but they were closed. I was not sure of the process so I dropped the keys in the drop box. I was not sure what else to do and there was not anyone to ask.
Thomas C