The only problem I had was the website wasn't working properly when I returned the truck. However I was not charged extra because of it.Margaret B.
Customer Reviews for Compass Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
East Lansing, MI 48823
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 6h pm
- Dim : 10h30 am à 3h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Elizabeth H.
Le client n'a pas laissé de commentaire.Zachary H.
Have the office better staffed. The poor woman was the only employee there on a busy weekend with MSU winding down for the semester. She was lovely, but could have benefited from another hand or two.Katie M.
Check in barcodes took me to a page that did not exist, and I had to go in and talk to the office. Otherwise great customer service and easy place to find!Shaylyn S.
Le client n'a pas laissé de commentaire.Timothy L.
Le client n'a pas laissé de commentaire.NICHOLAS CHARLES M.
Le client n'a pas laissé de commentaire.Susan V.
Le client n'a pas laissé de commentaire.Jordan C.
Le client n'a pas laissé de commentaire.Angela R.
Le client n'a pas laissé de commentaire.Gideon L.
Le client n'a pas laissé de commentaire.Nathan Q.
Le client n'a pas laissé de commentaire.Barb H.
Le client n'a pas laissé de commentaire.David O.
Wow! What a good experience. The equipment was immediately available the day I called with an urgent need. The truck was clean and in good repair with smooth and easy operation. blankets and a dolly were easily available on the truck in case one forgot to bring or inquire about such things.. Best of all the service was as kind as can be. The agent, Bridgett, went wonderfully and cheerfully above and beyond in her care of us as customers. Her service, with a big smile, a kind heart, and very effective and efficient technical expertise, made what could have been a trying day into one of ease and good humor. Thank you Bridgett and thank you U-Haul.Ann R.
Excellent service quick in and outMarty W.
John, @ In Compass Self Storage and U-haul contractor, provided me with the best customer experience I've ever dealt with; he was so helpful, kind, and willing to to do what it takes to have leave the store with smile in my face, he is the bestTARIG A-M-S E.
Way to expensive!JAYCOB ROY-VAUGH S.
Excellent service à la clientèleTERRA TANISHA L.
Staff was great. The van got the job done.OCTAVIS LAQUAN L.
I was picking up my truck a few days after a snow storm. When I arrived none of the trucks had been cleaned off or shoveled out of the snow. I was given a key but the staff wasn't sure which truck it was so I trudged through the snow trying every door on 4 different trucks. I then had to spend the first 30 minutes of my rental cleaning a foot of snow off my truck and digging it out of the snow so it wouldn't get stuck before I could even leave the parking lot - the staff jokingly said sorry they hadn't had a chance to do it and then watched me as I cleaned it off myself. The back of the truck was filthy and spent another 30 minutes cleaning it out before I could put my own furniture in it.CLAIRE ALLISON C.
The attendant onsite didn't know how to disconnect the trailer from the hitch. She was nice and willing to help. Just didn't know how.TIMOTHY S.
Le client n'a pas laissé de commentaire.Gregory R.
Le client n'a pas laissé de commentaire.Ryan H.
Le client n'a pas laissé de commentaire.Babur K.
Le client n'a pas laissé de commentaire.SAMANTHA MICHELL M.
Le client n'a pas laissé de commentaire.Babur K.
The verification process needs improvement. It timed out multiple times while trying to go through the steps and it seems excessive to have to call contacts or have a passport, lease, etc. I already had to take a picture/scan my drivers license, put in my credit card info, and take a picture of myself. Possibly leaving it at that could make for a smoother pick up process. It also seems redundant to have no contact/mobile pickup process but then need to actually go in and talk to someone to get the key. Lastly the minimum 2day requirement for me to move from east Lansing to Detroit seemed a bit extreme. I understand wanting customers to be safe and leave time to move but requiring a 2 day rental for an hour and half drive is unnecessary.Brandon B.
Great service, the ladies in the office were very helpful and kind. MerciJODY ANN E.
Very disappointed by the front desk person. Did not help how the online returning system works. Told me to go back to the truck and get the mileage and gas meter, which I never had done. I just drop off the key outside and left. She was just sitting on her desk and looking at her phone.JAMUNA KHATIWADA B.
Le client n'a pas laissé de commentaire.Bryan K.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.RICKY DUANE S.
Le client n'a pas laissé de commentaire.Paulo C.
Le client n'a pas laissé de commentaire.Linda W.
Le client n'a pas laissé de commentaire.Alan H.
The app sucks. I wasn't able to use it for the checkout process because my image would not upload. I was also unable to use it for the return process for the same reason. On the return I took a picture of the odometer at least 10 times before giving up and turning it in in the office.Robert D.
Le client n'a pas laissé de commentaire.Brian B.
Fix the app so it can upload photos of the odometer reading!Joshua N.
Le client n'a pas laissé de commentaire.Taylor E.
This women was extremely rude unhelpful gave me so much anxiety and made my moving day so much worse with her attitude and not being understanding of someone's situation then notes in my account that I started off being rude and I was just rude to deal with the whole time. When she is the one that started the attitude first when all I did was ask questions. Sorry for having anxiety and panics attacks ma'am but when you call someone and give them that information it's going to effect them and possibly send them into an attack be more understanding of everyone's situationMELISSA MICHAEL W.
Very flexible when I had to extend the return of the truckSydney R.
Le client n'a pas laissé de commentaire.DONALD DELON M.
Provide staff who do not rip off the customer by charging fees that are not warranted. Truck was cleaned prior to drop off, and was still charged cleaning fee. Photograph of fuel level at 1/2 upon pickup in North Branch, paperwork showed 5/8. Made sure to advise drop off point person of this.... brought truck back with a little over 1/2 tank was still charged for fuel I did not have upon pickup.craig B.
dropped off after hoursCHRISTINE LYNN D.
Le client n'a pas laissé de commentaire.CHERYL LYN B.
Le client n'a pas laissé de commentaire.KRISTIN LYNN H.
Filling out the paperwork on line saved a ton of time when picking up the vehicle. Both pickup and drop off were quick and super easy. Equipment was in excellent shape and the staff very friendly and helpful.Pete G.
Le client n'a pas laissé de commentaire.Brenna W.
Lock box broken. Lots of people with truck problems in the store. Only one worker who doesn't normally work there so had to keep calling for assistance and couldn't help. Customer service was was horrible. Very unorganized. Not recommending to friends.Delaney S.
Le client n'a pas laissé de commentaire.Gene C.
Le client n'a pas laissé de commentaire.Peter S.
The inside cab had coffee spills, was not â€œcleanâ€. The outside had definitely not been washed, bugs on windshield, in front. Where you pack the items was clean, however.Cheryl S.
This location was easy to find- even in the dark. Process of returning was very detailed but easy.Mark M.
Le client n'a pas laissé de commentaire.Scott M.
Le client n'a pas laissé de commentaire.Elizabeth S.
Staff was somewhat rude and did not communicate at all. Tried to strike up a conversation but nothing. Vehicle had a black used mask laying on center console and napkin on the floor under the seat. Then they charged me for cleaning their neglected mess. Disputing charge so may get resolved but as of review it has not been refunded.Jay W.
Lower your feesANNA LOUISA-DIMI M.
We would not recommend this location. We had a reservation made 3 weeks in advance. The person working at the location was useless. We had a reservation number and she had told there were no trucks available for our reservation. 2 trucks had been dropped off just before we walked into office. We could see 2 parked trucks. She claimed neither one was available. We were given a uhaul card with area manager cell number and uhaul number. We went outside I called uhaul number and my husband called the area manager. The customer service agent from uhaul was rude and totally disrespectful to a customer who was trying to find out why the reservation was not being honored. My husband was on his cell with the area manager at the same time. We were told closest truck was Traverse city. My husband asked about the 2 trucks in parking lot. The area manager let us have 1 of the trucks with the request of returning it by 12 pm the next day. The lady working at the storage locked the door for 30 minutes. She had to unlock it because other customers had shown up. We were able to get the items moved but we had to leave the items in the yard because the apartment was not ready at the time the truck needed to be back. We got the truck back in time for the next reservation. We did get a credit from the area manager and he was the only positive in this whole situation. Will not be back to this location.Maureen B.
I would not recommend anyone use UHaul after the last few experiences that I have had. This is not specific to a location, the organization is poorly run and never follows through on their commitments.Eric G.
Tell iPhone users to download your app. Tell people that if they are more than 15 minutes late they lose their ability to get it online. Your wait times on the phone are ridiculous.Lori O.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Amy R.
Le client n'a pas laissé de commentaire.CHRISTINE ANN B.
Customer service at the 1-800 number was HORRIBLE! The website was down so I had to call. I called and after 45 minutes on hold I was told my reservation was for a different location (it wasn't). Then they put me on hold again. 10 minutes later they came back and told me I had changed my reservation (I hadn't - the website was down). Then after ANOTHER 15 minutes on hold they told me I had to go inside to pick it up and not do it remotely. When I questioned this (because the woman inside told me she couldn't rent to me, I had to do it remotely), the UHAUL agent hung up on me! Over 2 hours just to pick up the truck I rented and 2 hours into the 6 hour window I was allowed to have it!Diane G.
Le client n'a pas laissé de commentaire.Ali A.
Le client n'a pas laissé de commentaire.Komeil K.
I noticed the fuel was not full (at 3/4 mark), when I started the truck. I took a picture of fuel level and the mileage before I drove off and informed the front desk lady about that. When I got my recipe, I found that I was charged for 8 gallons of fuel for 16miles of driving which is absurd. The fuel level is still at around the 3/4 mark (barely noticeable drop on the level which make sense as it is early for a car to use only about 1 gallon for the 16miles driving.) I returned to the front desk to ask for the reason, she was not willing to help and asked me to leave the room and directly call uhaul. I waited for 35mins on the line to get to customer service. Marsha helped me to open a dispute where I uploaded the image for the fuel level and mileage of the truck when I get it, it matches with the record. Now I am waiting to see how this issue is handled by uhaul. Depending on the result, I will take further actions if needed.XI D.
I dropped off my rental very late at night. A brighter light around the drop off box would have been helpful for me to read the text printed on it.PATRICK ROBERT O.
Le client n'a pas laissé de commentaire.Hunter T.
There was no one there. We dropped keys off. The line waiting for service was at least 5 people long.James D.
Le client n'a pas laissé de commentaire.MONICA LORRAINE H.
Le client n'a pas laissé de commentaire.WILLIAM ANDREW S.
Le client n'a pas laissé de commentaire.CHRISTOPHER N S.
Staff and movers were excellent! It was a very smooth move.KARYNJEAN L.
Le client n'a pas laissé de commentaire.leah B.
Le client n'a pas laissé de commentaire.Bryce C.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.Jeffrey R.
The truck had not been cleaned - isn't there Covid cleaning? The key box didn't work. Overall it was more hassle than any other time I've rented. Phone keeps you waiting forever.jody S.
Location was great but the truck was terrible, after I finished mobile check in, when I start truck, It sounded so so loud, and even i smell something burning from engine, I stayed there for two hours to figure out how to get another truck. I am not going to use u-haul anymore, it was so TERRIBLE experience.Jinhyun K.
This is the first and last time that I use the self service. With the app not recognize my location (required), the requirement of a second contact, and having to wait for 5 minutes for a customer service rep to even engage me, the whole process of getting the truck took over 30 minutes. UNACCEPTABLE!!!! The check-in process was even worse and if it were not for the worker being there, I don't know what I would have done. I was stuck as the app would not allow me to go any further, and it would not recognize my location, and there was no link to scan the location barcode. In addition, there was no phone number to call for support on the app or the door to the location. In contrast, I rented a truck a couple of weeks ago. Getting the truck took 5 minutes in the store with someone there to help. Checking the truck in took 30 seconds. I am not against using technology. I am in the IT industry myself, but you NEED to make sure your app works, and that a user has a way to get help if it doesn't. The whole process should not take more than 10 minutes. VERY DISSATISFIED!!!!!Jefferywayne H.
The truck had a hole in the bed and it was pouring rain when I moved.KAYLA JEAN S.
I thought that everything was done well.Christopher W.
Get drivers pre-approved ahead of time. I shouldn't have had to sit there for 10 minutes waiting for someone to approve my license picture when I'd already made the reservation days ago. Also - replace word locks. Was nearly impossible to open, and the phone representative I spoke to said many people have issues with them. I had to have an on-site employee help me, who didn't wear a mask, and totally defeated the purpose of doing it contactless during a pandemic. All of these issues cut into my time with my movers and left them standing around waiting for me for 40 minutes.Shannon K.
Everything went well. Thank you!Ghada I.
Le client n'a pas laissé de commentaire.Ian H.
I wish the approval process was faster. And it was easier to find out how to return the vehicle because it was my first time. But other than that It was super easyDominic F.
Uhaul needs to answer the phone more quickly. I was having trouble with my phone both when I tried to pick-up and drop off. Thankfully I had someone with me who had a phone which I was able to resolve the issue. When returning the truck I couldn't take a photo of the dashboard with an iphone it just went black and I couldn't continue without the photo. I called u-haul and no one picked up for at least 20 mins, at which time I figured out how to use another android phone which worked. Someone at u-haul should answer the phone more promptly, especially after hours for people trying to pick-up and drop off trucks. I had the staff at the storage place tell us how to open the lock through the door, which was a helpful tip, but prior they said I had to call u-haul with any problems.Kathryn V.
Le client n'a pas laissé de commentaire.Jeffrey R.
I was charged an extra day for a truck I used for less than four hours. I returned it, put the keys in the box, stayed on hold for over half an hour, confirmed the time I turned the truck in, and still was double charged. Their stupid worthless on line account did not work. I could not log on as they claimed they did not recognize my email THAT THEY SENT MY CONFIRMATION TO! Clearly an electronic lie. The worst rental experience I have ever had. Go Penske! I'll never ever use this company for anything again. $132 to use a truck for 3 hours. Congrats on your extra money. It's the last you'll ever see from me! Also, as a bonus, none of the staff wore masks during a pandemic, so that's awesome, right after we've had the largest outbreak we've had in our community. Thanks! Steal from me and maybe give me COVID, the complete Uhaul experience.james G.
Le client n'a pas laissé de commentaire.jeff G.
Horrible experience. Never again to use U-Haul. EVER!!!!Jeff K.
Hardware and location is fine.....truck was clean. Fortunately, an employee came to work early....the online process is virtually IMPOSSIBLE to use. Call in folks were polite but unable to help with the process. The on site employee was able to help us get going an hour after the appointed time. Same routine on the return. Employee was working Sunday afternoon. She was helpful and polite. Without her, I'd be renting from Penske.Don F.
Le client n'a pas laissé de commentaire.Heather L.
The pickup location was fine. Picking up the vehicle however was a nightmare. It took over an hour and 3 phone calls for the app to work and it went from we are verifying you to your vehicle is ready with no key retrieval information. Awful experience.Amy M.
A completely frustrating experience. Apparently, Compass is not the same as Uhaul. I did the entire check in prior to pick up only to be told they were closed and I would have to go through it again via my smartphone at Uhaul.com/share. Then after all that and getting a code to open the drop box for the keys, I find the box isn't even locked. I also purchased boxes and was told I would need to pick those up at a Uhaul location ten minutes away. Plus, upon return they called me twice the next day saying they couldn't find the keys, which were left right in the mailbox. I don't understand the difference between a Uhaul and this place. I did everything online through Uhaul and never was informed this place would be closed or that my boxes were elsewhere.Leslie B.
Took me an hour to check in and had to call reps twice cause first didn't know her job!! Called twice the day before to see what I had to do and both reps never mentioned I needed two people to verify myself by calling each one !,! Very Dissatisfied with check in process!! Check out process was good!!Joseph Z.
The Uhaul has some wet spots in the back corner and some little debris from the previous renter, but overall the experience was very goodMatthew G.