Excellent service. April was very easy to work with, and was extremely professional throughout the entire process. Much appreciated!MARK L.
Customer Reviews for Compass Self Storage of Kennesaw
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kennesaw, GA 30144
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 9h am à 5h pm
- Dim : 10h am à 3h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Its great service the bestMARION B.
Compass employees are greatKEVIN S.
Le client n'a pas laissé de commentaire.Kenneth K.
The location was very nearby and that was a positive. However, outside the gate where the truck was parked was very tight, and other vehicles needed to get through to go through the gate in/out of the storage facility. When I returned the truck I had to carefully maneuver around another returned vehicle to find a place to park.Kenneth C.
None at this time.CHARLOTTE A.
Le client n'a pas laissé de commentaire.Luke M.
Ashley is wonderfulKEVIN S.
Le client n'a pas laissé de commentaire.Lara W.
Le client n'a pas laissé de commentaire.Dakarai M.
Not enough space to park. Other then that excellent service.MARLENE R.
This truck needs the following, front end alignment, exhaust replacement and the cab cleaned. The exhaust from the truck was entering the cab and I had to drive the whole time with the windows open because the exhaust gave me such a headache. Has I not been on a tight deadline, I would have turned this truck back.BRIAN M.
Le client n'a pas laissé de commentaire.ALLEN R.
This place is practically hidden, I had to take like 4 laps around the block and drive extremely slow to be able to find it, plus there was lack of lighting made it even more awful to find it. Plus there was NO place to park the truck, there was literally like one parking space and three trucks just scattered around, I had to park in front of a gate to be able to drop it offKENNETH T.
Le client n'a pas laissé de commentaire.Mark S.
Include the function within the U-Haul app to select photos from your phone's storage. I took pictures of the vehicle and odometer/fuel level display prior to opening the app and subsequently dropped the key in the box before realizing I would have to take the photos within the app. By then I was unable to do so. The on-site staff was prompt and courteous the next day and did not assess a fee but the U-Haul platform should provide some flexibility in how you are able to confirm the necessary gauges and readings.Phillip B.
Le client n'a pas laissé de commentaire.GRAHAM H.
Le client n'a pas laissé de commentaire.CHRISTINA F.
Le client n'a pas laissé de commentaire.FREDERICK W.
This location accepted the vehicle and supplies, and did not mention anything about additional charges. I was surprised to see another charge on my credit card for 45 $-- a cleaning fee and extra mileage fee. The truck was clean when I returned it. And i drove it nearly directly from the rental location to the drop off location, In any case - the intention of additional charges should be made clear to the customer DURING the return process -- not afterwards.James H.
The process was easy. UHaul people are rock stars!CURTIS P.
Le client n'a pas laissé de commentaire.FABIEN R.
Le client n'a pas laissé de commentaire.Henry S.
The representative was friendly and provided great customer service The process was quick and easy.Toya H.
My U haul was not available at the the first destination where the told me to go. We had to find a second location. The gas station owner blamed yall for the mix up.TERRI B.
The directions to this location need updating. Directions lead me to the wrong location.AUBREY P.
Le client n'a pas laissé de commentaire.PATRICK C.
IMPOSSIBLE TO CHECK IN MY TRUCK... MOBILE SITE KEPT FAILINGTO FUNCTION... KICKED ME OUT SO MANY TIMES.. THE .. it was completely painFUL... LONG EXTREMELY TAXING .. DRAWN OUT I HATED EVERY VIT IF CHECKING MY TRUCK OUT FROM MY MOBILE DEVICE AND CHECK IN WAS JUST AS TERRIBLE the repnin sidd saw me struggling for 30 min and was like ill check it in for you.. THE WORSTLartrice M.
The price per mile of almost 1 is excessive. The advertised price of 19,95 $/day for a pick-up truck becomes 80,00 $ dollars pretty easily (which I'm sure you are aware of, and in fact, counting on). The location was fine, the rental agent was fine, but I will not soon forget the price. As a result, I will definitely be looking for alternate rental choices next time.LEONARD S.
Le client n'a pas laissé de commentaire.JENNIFER M.
Le client n'a pas laissé de commentaire.LA-KEISHA W.
The young lady that received the vehicle from me didn't not go over the returned vehicle with me to make sure all is well. A few hours later a received a email with the receipt showing a 62,00 $ charges for 9 gallon of FUEL and damaged equipmen. When in fact I had refueled to exact fuel level as it was pickup. This is a robbery and a shame on that location. I paid 90,00 $ at the shell gas station around the corner of the drop-off location.Rodolfo R.
Le client n'a pas laissé de commentaire.KYLE S.
Super nice lady there. Very pleasant and respectful.Charles K.
Le client n'a pas laissé de commentaire.Ahmad G.
Le client n'a pas laissé de commentaire.Tonya B.
Le client n'a pas laissé de commentaire.Sheldon B.
Le client n'a pas laissé de commentaire.Kent W.
Le client n'a pas laissé de commentaire.MICHAEL J.
Le client n'a pas laissé de commentaire.ANITA N.
Vehicle could have been cleaner, and it did have a slight odor. April was awesome though. Very friendly!Andrew H.
Le client n'a pas laissé de commentaire.Leslie C.
Le client n'a pas laissé de commentaire.VICTOR O.
Perfect serviceCLARENCE H.
Le client n'a pas laissé de commentaire.Patrick C.
The app didn't allow me to upload images of the prior damage to the vehicle. I waited over 45 min to allow them to upload and decided to move on with my rental/day. The location is great but the app acted like it didn't want you to upload pics of vehicle before taking it off the lot.Holly M.
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.JAMESTSAI-HSING C.
Everything was great. Quick and easy, and April at the front desk was helpful and kind. Definitely recommend this location for all your uhaul need.April T.
Everything was perfect!!!BARRY J.
Le client n'a pas laissé de commentaire.BOBBY M.
The pickup address was the wrong address for the actual pickup location. Had no idea where to go. So I drive to the U-Haul store on the other side of town and they told me "it's there, you just have to know where it is".... Are you kidding me? They eventually show me on the map. End up driving back over to that area and the truck is gross and greasy like no one has been cleaning the inside of the trucks. Terrible U-Haul service. The lady at the pickup location was very nice and helpful. And she said she reported the issue to U-Haul many many times and they still have not fixed the issue.Dylan R.
Le client n'a pas laissé de commentaire.Estiwenz L.
Nothing, everything was greatLawrence R.
Great customer service provided by Samantha!Gerald A.
My only issue was that the truck was 40min late coming back and I was on a time limit but the women at Frey Road are wonderful and very helpful. I was a little confused about where to leave the keys so I left the keys in the mailboxJOSHUA P.
Le client n'a pas laissé de commentaire.Michelle R.
Need an additional employee to help check in/out. The process is lengthy and a single customer can back up the process. It took 30 mins to pick up a trailer that was pre checked in. April was awesome, but one person can only move so fast.Richard V.
Truck was wobbly with questionable safety issues.OMOLOLA O.
Le client n'a pas laissé de commentaire.APRIL W.
Le client n'a pas laissé de commentaire.GLENN L.
Online process was long an arduousOLATUNDE BENJAMI A.
Le client n'a pas laissé de commentaire.GARLAND G.
Le client n'a pas laissé de commentaire.Ronnie B.
SUPER easy process and employee was so friendly and helpful to make it so smooth!! Excellent ðŸ‘Œ and she deserves to be recognized and praised.JEREMY H.
I picked it up with 7/8 tank gas. Drove 37 miles and added 5 gallons of gas. The gas needle was beyond 7/8 when I dropped the truck off. Still got charged for 2 gallons of gas by this location. By that calculation, the 10 ft truck gets 5 mpg. Just moved a couch.Nirmal P.
Find a pick up location closer to my home address if equipment is not available, or let me reschedule for a time when I can pick up closer. I had already paid for equipment when I was notified that pickup was 15 miles away, causing a great inconvenience. I would rather have scheduled for another day when pickup could have been closer.BARRETT D.
Le client n'a pas laissé de commentaire.Steven L.
Le client n'a pas laissé de commentaire.RAY W.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
It's all good! I bought / rented a half dozen packing blankets didn't use them and forgot to return them.WILLIAM K.
excellent service. From this locationBARRIE L.
The lady who checked me out when I picked up the trailer was very helpful and great person to work with.Kenneth L.
Courteous and professional all the way. ThanksRUSSELL S.
Le client n'a pas laissé de commentaire.OMOLOLA O.
Best rental experience ever! Good location, really good customer service, polite & helpful.WAYNE S.
Le client n'a pas laissé de commentaire.THOMAS G.
Le client n'a pas laissé de commentaire.SUMMER M.
Le client n'a pas laissé de commentaire.PAUL C.
Le client n'a pas laissé de commentaire.STANLEY R.
Le client n'a pas laissé de commentaire.LEON W.
Le client n'a pas laissé de commentaire.MICHAEL C.
We had originally rented a vehicle from a home improvement store but they cancelled our reservation at the last minute (the morning of our rental) and u-haul was a life saver. Easy pick up and drop off. Thanks so muchWILLIAM ROBERT G.
Fast and friendly.TOBY K.
Le client n'a pas laissé de commentaire.Roberto C.
Very helpful and pleasant. Rented from other places before and this is one of the quickest, easiest rentals.SHARI G.
The lady in the office was very pleasant helpful and friendlyCHARLES C.
Le client n'a pas laissé de commentaire.RICKY S.
Keep everything the same.JAMES M.
Samantha at Compass Self Storage in Kennesaw was very helpful and pleasant! She made the process of picking up the truck rental very easy for me! I really appreciate her assisting me with the return and her effort of going beyond! :-)KEONNA O.
Am the phones with a live person when trying to return a truck , especially in a state without cell service in half the areaMARTIN P.
Le client n'a pas laissé de commentaire.GARLAND G.
Open earlier than 9:30.Thomas G.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Ellen L.
Le client n'a pas laissé de commentaire.Gayle R.
Staff was friendly. Equipment was there. Easy in and out.David W.
Le client n'a pas laissé de commentaire.NICHOLAS I.