Customer Reviews for Compass Self Storage of Smyrna
(Concessionnaire U-Haul dans le voisinage)

745 évaluations

2350 Atlanta Rd   Smyrna, GA 30080

(678) 383-4917

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(678) 383-4917

2350 Atlanta Rd
Smyrna, GA 30080

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter V. 
Évaluation :
2

Rude ! One of the associates wanted to argue with me about 2 gallons of gas and had a nasty attitude from the moment we spoke yesterday. Definitely a racist vibe from her as she nicely greeted her coworkers but didn't even acknowledge me when I walked in. I only drove 25 miles and put over 3,5 gallons of gas in the truck and had a receipt. I believe the fuel measurement was wrong before I drove but whatever. Apparently the trucks only get 8 miles per gallon! 8x3,5 is not 2 gallons worth missing! It just seemed like she wanted to charge me and I just believe the way she handled it was nasty. I will never use this facility again- they weren't busy and I see why.

ZANA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAIWO O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Malcolm B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP W. 
Évaluation :
1

This was the most frustrating experience I have ever had with a uhaul return. Who in their right mind would pick this place to return a trailer. What a shit show! Really! The lighting is poor. The parking lot too narrow to park anything larger than a compact car much less a 12ft trailer. The lot was on a fucking hill for god sake with no safe place to store a trailer without it rolling into the street. I had to use my hitch to chalk the tires so I could scrounge something on site to do the job. Please for safety sake don't ever use this place as a return for trailers.

HOWARD C. 
Évaluation :
1

The Jackson, MS Regional Office approved more time for me to unload but the drop off location still charged late fees even though he did not check the equipment in until two or three days later after the Atlanta Regional Office accused me of not turning in the equipment at all. I gave them the drop off location address and then new charges appeared on my account without any consideration of me being approved to drop off the truck late, and after the two trailers were turned in by me a day early because I do not know Atlanta well enough to tow trailers around the city. I simply need to be refunded about $110 that the Jackson, MS office promised me. And this has nothing to do with the $230 that was refunded from the pickup location in Clarksdale, Mississippi who charged a different price in person than what was reserved online.

Malcolm B. 
Évaluation :
5

I was charged a $20 fee for dropping off when I used the app to return the truck

Taylor A. 
Évaluation :
3

Customer service was good. The lady at the counter was very efficient. But they didn't have any moving blankets as I had requested. The biggest problem was the parking. The lot was too small and there was no proper truck parking or area to fully inspect the vehicle. I will not use this location again.

CLYDE K. 
Évaluation :
3

They didn't help me hooked up the trailer to the truck, I didn't know how but I google it and figured out, after it took me 20 minutes the employee come out and said ooo you did it and took a picture and left, poor customer service, I will never go back to them or recommend it

alexander O. 
Évaluation :
5

Melinda is very friendly and helpful at the front desk. I am also renting a storage unit at this location. The property is very clean and feels safe as I was moving items into my storage unit late into the evening.

JEFFREY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIUS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADFORD R. 
Évaluation :
3

Better quality trucks

WILLNESHA N. 
Évaluation :
1

Rude person at front office.

Darlene M. 
Évaluation :
5

Cant ask for more

Kenneth E. 
Évaluation :
1

Rude rep. This location has bad reviews for a reason. It should feel more inviting. Improve customer service. Checked in online and still had to wait for 45 mins to a hour. Uhaul truck smelled terrible. It had a musty, lingering odor which was imbedded inside the truck. Tried spraying and wiping it down with multiple cleaning products. It was obvious that it wasn't wiped or cleaned properly. If zero stars could be a rating. Good luck.

valescia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALMER K. 
Évaluation :
5

Excellent service à la clientèle. Would definitely use again in the future

KENNETH M. 
Évaluation :
3

If equipment is not available, let the customer know. I ordered Dollies that were not on the truck when I picked it up.

STEPHANIE P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DESHON O. 
Évaluation :
4

Very helpful

STEPHEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
1

The receipt on my purchase says $41 and I went to my bank and it says 48 and this needs to be resolved.

ALLEN T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE C. 
Évaluation :
4

I could not adjust outside mirrors.

CHARLES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAREEM W. 
Évaluation :
5

Lower prices it shouldn't be 78$ to drop something off in town with a 19,95$ truck it doesn't add up. Hate pricing

Justin M. 
Évaluation :
4

The truck was clean and only had 55k miles but it had emission issues.

LUKE T. 
Évaluation :
5

I have no complaints, whatsoever! The staff was friendly, helpful and very efficient.

MELTON H. 
Évaluation :
1

Late on opening. Rude.

Adam R. 
Évaluation :
5

Great experience. Helpful agent, quick, friendly. Stay exactly the same.

THOMAS N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Troy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darien G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONESHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERITA T. 
Évaluation :
4

UHaul Truck's A/C system not working

David Lance J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jalil R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACEY B. 
Évaluation :
3

The ladies at ths location were average in their professionalism. The explanations of the charges could have been better; I was charged extra for not closing out online and charged for another day when I arrived on time before the 4 hour day limit. The van and equipment worked well. The passenger seast of the van had animal hair on it which the staff women said they did their best to remove but was still present. I'd use UHaul but probably not this location.

DAVID B. 
Évaluation :
4

The ladies were very friendly and helpful!

Victor L. 
Évaluation :
1

The lady at the front desk had no clue where my truck was located, so I had to walk the entire lot in the pouring rain searching for my truck. The trailer was at a separate location about 2 miles away. It should have been easily brought to the same location as the truck so I could have easily picked both of them up at the same time. There was little to no help in both cases. Very unprofessional service and I would not recommend it again!

Michael W. 
Évaluation :
5

The pick up using my phone was very convenient and easy to follow, great experience, drop off was easy thank you greatly!

Marcus W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Qihang Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEANA D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Laressa B. 
Évaluation :
5

The employee that checked me in for my rental was awesome and professional. She explained everything in complete details. The facility was clean and my rental was clean. Exceptional experience and I will return in the future.

ANNETTE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
5

The woman working the front desk was on it!! It was a little busy and she still made sure face masks were being worn and was moving efficiently from customer to customer.

MARY A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBIN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann D. 
Évaluation :
2

The lot is small and hard to navigate. Unlike every other location I've been to, the woman running the office pretty much seemed anchored to the office, requiring customers to do the check-in work. I made 2-3 trips to my vehicle to capture pictures of the odometer, gas gage, etc. in order for her to check me in. My best experiences are when I hand the keys to a UHaul teammember who then performs and inspection of the vehicle before I am released from the lot. It was not a pleasant experience.

PRESTON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michel K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel S. 
Évaluation :
3

I ordered furniture pads with my rental and they were not in truck and pick up location was closed.

Deane C. 
Évaluation :
4

I was over charged..didn't receive items i was charged for. The phone app check in charged me twice, on top of taking forever to get me approved. ... I'm still yet to receive my refund.

Paula B. 
Évaluation :
5

The customer service was excellent. I was informed of all policies and procedures thoroughly. All my questions were answered as well. The check out was quick and I was very pleased with this location.

CLAUDIA T. 
Évaluation :
3

Make sure the store listed on your website is TRUE!

Fujia W. 
Évaluation :
1

This was a horrible experience! I rented a truck form 3:30 to 6:30 the time they closed said 7 I brought the truck back no later than 5:45 to which the ladies sitting inside told me they were closed and would have to check it in online even though I brought it back before my dead line return time. Then the website wouldn't work and when they left at 6, they never offered to just help out even though I had been out there struggling to return the truck, they got in their car and one sat there the whole time while I tried to figure it out and it took me til 6:30 to finally get it done!!! This was by far the worst experience I've ever had! You probably will read this and not do anything about it because of the size of your company but I will NEVER rent from you again and let's see what you can do to fix the situation because you'll do nothing about it.

GAVIN S. 
Évaluation :
5

The lady that helped me was very helpful and professional

TRINA J. 
Évaluation :
2

I took 2 pictures of the gas before and after I picked up the vehicle... The gas was at almost the same spot and i even added some more but I was charged for 2 gallons when I brought the vehicle back . I'm really upset about this

JONNATHAN P. 
Évaluation :
5

The lady with the glasess that works at the counter is Amazing!!! Very personable and helpful. You can tell she cares.

KORY L. 
Évaluation :
1

When you pull into the small parking lot there is no signage as to where you need to pull your trailer. Then when I went inside they sort of explained where to go to drop the trailer. Then I had to unhook the trailer by myself. No woman should have to do this! Poor poor service!

DENAYE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Keep up the good work!

CHRISTOPHER ANDR K. 
Évaluation :
5

Nothing the lady did her job amazing

ALEXIS A. 
Évaluation :
5

Quick, easy, and smooth process. Had the pleasure of getting a brand new pickup as well. Merci encore!

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFTON Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernesto R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anuj G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAYRON C. 
Évaluation :
3

Pickup and drop off was easy, however having to submit the personal information of a 3rd party for a “verification “ call is unbelievably ridiculous.

Stephen N. 
Évaluation :
2

The truck we rented was poorly maintained. It seems to have not been serviced in a while and needs to be asap

Denaire S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey B. 
Évaluation :
4

The pickup and drop off went fine......The issue for me was it took hours to reserve the truck and hour to confirm it. then they changed the location for pickup and that took over an hour as well..I.won't use uhaul again

Walter M. 
Évaluation :
2

Customer service depicts a lack of respect for the very customers that your business wouldn't survive without. It's always easy to see the culture of a company based on how customers are treated. The other location in my area is much better, in fact the difference is like night and day.

Sylvia S. 
Évaluation :
2

There was one women who was to busy. She needed help.

Ryan F. 
Évaluation :
4

They were great! Good customer service. 👍

JOCELYN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
5

It's excellent

AGDI S. 
Évaluation :
5

My experience was amazing. I was helped with patience and also with a smile. Will recommend this service to anyone.

Monique J. 
Évaluation :
3

The location itself was well kept and the truck was in good condition. HOWEVER the woman that works the front desk is VERY rude. When returning my truck I spoke "Good Morning" she ignored me and responded with the back of the truck need to be swept out and snatched my keys. For that I NEVER rent another UHAUL from this location nor will I refer.

SHENIKA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCITIA H. 
Évaluation :
3

We were quoted one price then when I arrived the price was about $30 more. And I explained to the lady that when I made the reservation I was asked all of the questions about how many miles I'll be driving etc why was it not included in the quote price. She said oh that's just how it's done. All in all I wasn't upset was just disappointed

ROGER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nishanth P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Will G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Antonio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW N. 
Évaluation :
1

The lady who helped me return the dolly accused me of damaging the equipment although I told her it was noted at the time of pick up. She was not the most helpful, instead accused me of damaging the product.

Sean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kory R. 
Évaluation :
3

It took over an hour to get the van checked in after hours. It's still not done! The keys wouldn't fit in the key return. I still have them! My experience with the haul app was horrible. I will avoid it wherever possible.

JOSEPH P. 
Évaluation :
4

Maybe have a representative on standby to help load equipment.

Kimberly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAH B. 
Non les évaluations ont été soumises pour cet établissement.

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