Évaluations des clients Compass Self Storage of Smyrna

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Compass Self Storage of Smyrna

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Rich M. le

Évaluation :

the app pickup process was a mess, you should collect all but the truck info when the reservation is made (pics of id, additional questions, etc)

Jesus R. le

Évaluation :

I had to park the big ass trailer in back by myself. I had to dita have trailer by myself not helpful at all

rick f. le

Évaluation :

Le client n'a pas laissé de commentaire.

joseph f. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christine G. le

Évaluation :

No problems with the return.

ramjit r. le

Évaluation :

Le client n'a pas laissé de commentaire.

veera k. le

Évaluation :

why do I get charge for fuel on my final receipt? i have filled the gas before returning the truck.

Meredith C. le

Évaluation :

Truck drove well, working A/C, and stayed away from that concord covered bridge!!

gary j. le

Évaluation :

Le client n'a pas laissé de commentaire.

willam o. le

Évaluation :

Thanks

Sarah J. le

Évaluation :

Great

Taj J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dion C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mackenzie W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doron Z. le

Évaluation :

When I got the truck the lady Sayed to bring it back at 3 and I said I won't finish until then and I need more time. At 1:30pm my brother check the contract of the truck and it note 3pm. I called and the lady been very rude. Long story short I have to stop my moving process! Because she already had reservation for the same truck. Not acceptable! I will drive farther ifneed for a truck

Kenneth J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anthony W. le

Évaluation :

Do better maintenance checks on all vehicles before renting them out.

ronald b. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary B. le

Évaluation :

Le client n'a pas laissé de commentaire.

latoya b. le

Évaluation :

I was late picking up my uhaul tuck and because of that the women there decided to treat me with hostility and rudeness. I apologized several times for being late but was they threatened to give my rental to someone else. It was the worst rental experience ever, renting a uhaul had always been quick and easy but clearly they were having a bad day or just hate their jobs either way I'll never go back. I never take surveys but I was so disappointed in the customer service I received

NICHOLAS T. le

Évaluation :

Not only was agent Maria Alexander not helpful, she was unbelievably disrespectful to me and my wife. Although I have rented from U-Haul for years; this experience was so damaging, I will exclusively rent from enterprise.

Zachary A. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAWN D. le

Évaluation :

the truck rented to me was a pc of _ _ _ _! The seat sunk in so far on the left side i thought i was going to fall out - the door was not all the way closed as i could hear the wind coming through it. on the way home , the latch for the sliding door got stuck in the upper workings and i could not close properly - take this thing off the road

Farrah S. le

Évaluation :

Customer service could be more friendly. Especially when customers reserve with the mobile app and have questions upon arrival.

Wymeeka N. le

Évaluation :

Did not get my uhaul due to mobile check in. Wish was a big inconvenience. Tim at location was very nice and helpful.

Krishna Kumar B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stacey H. le

Évaluation :

I rented a truck at Compass Self Storage. The truck was not clean. There was debris left on the inside. Worst off, the steering on the truck was so loose, it was a struggle to control the vehicle during operation. The truck should not be rented until required maintenance repairs are completed. The check-in by phone process is so poorly thought out, I will never use it again.

Dion C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charlie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joe W. le

Évaluation :

very professional and customer friendly

Felix T. le

Évaluation :

Carry adapters for lights and other products that make it safer for customers as soon as they drive off.

Kerrin B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin D. le

Évaluation :

Le client n'a pas laissé de commentaire.

azania l. le

Évaluation :

I was very happy everything went well .

Chanc W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Hung N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Destinee S. le

Évaluation :

The truck was dirty prior to my pickup and now they are trying to charge me for it

Gabrielle W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark T. le

Évaluation :

Only problem was it need new wiper blades real bad.

Kevin D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory B. le

Évaluation :

The self check-in was so easy and quick! It would be helpful to have more communication about what would happen if you return the truck late. We returned our truck later than the time we estimated and didn't have any fees or anything, but it would've been nice to know what the consequences are if you return the truck late.

SANDRA S. le

Évaluation :

Very professional and courteous. Will go extra step to work with pickup/return times of customer. Trucks very clean and maintained.

Lynn C. le

Évaluation :

Very fast check-out, no problems, confusion, or questions. Nicely done!

Robin W. le

Évaluation :

The woman who assisted me was so helpful. She really cares a lot about making sure all of the customers have a great experience.

Thomas K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edna R. le

Évaluation :

Please be specific about the amount of fuel in the vehicle. I rented a truck and one associate came out to the truck for viewing and stated to bring the truck back to on where it was left and I did exactly that. I filled it up exactly where it was left and then I received at fuel charge that was invalid. I then went in to speak with them and the associate named Maria (both associates name start with an M. I'll just say m&m) told me that it was on full when she wasn't the person who came to the vehicle for viewing the other associate with the letter M came to view the truck. Maria stated it was on full when she didn't see the the truck at all. She was then very rude but the other person was on ok but they both need to communicate with one other because I definitely put the gas back where I received it. I hope to get a truck from another location as oppose to this one. Poor service for robbing me of 13 bucks??????????????????????????????????????????????????????????????????????

Eric W. le

Évaluation :

The representative was excellent and very personable!!!!

Sherisse M. le

Évaluation :

The ladies were awesome!! Great customer service!!!

Gordon K. le

Évaluation :

Le client n'a pas laissé de commentaire.

SANDRA S. le

Évaluation :

Le client n'a pas laissé de commentaire.

David D. le

Évaluation :

The Agent was wonderful and made the experience fun.

Christopher C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ravindra B. le

Évaluation :

Awesome customer service.

Virginia W. le

Évaluation :

We had a 26' truck, the parking lot was a little tight not sure if another truck could gotten in after us. Thank you

Enkuang W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gina P. le

Évaluation :

Le client n'a pas laissé de commentaire.

James H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason H. le

Évaluation :

Don’t move while it’s raining!

Jerome B. le

Évaluation :

Nothing needs to be improve location and staff are great.

Ralesia P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Balaji K. le

Évaluation :

Le client n'a pas laissé de commentaire.

jason n. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Angela G. le

Évaluation :

It was after hours when I dropped off the truck, so I had no interaction with staff. The check in process was lengthy, but I felt like I was being protected by providing several types of proof about the vehicle.

A Ward J. le

Évaluation :

I dropped off the truck at 7:40 and nobody was working. The only place to leave the truck was in a parking space near the front door, leaving little room for other large trucks to get out of the parking lot.

Jithin Krishynan K. le

Évaluation :

Le client n'a pas laissé de commentaire.

kazi i. le

Évaluation :

The trailer door got jammed due to cold. THE CSR quickly brought hot water & open it for me.

Juan O. le

Évaluation :

No issues.

Chris O. le

Évaluation :

Great customer service very friendly

GREGORY B. le

Évaluation :

Truck was in great working order. Staff was friendly and helpful. Truck ordering and settlement processes were efficient.

THURMAN C. le

Évaluation :

Good experience.

Matt D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Iris F. le

Évaluation :

Le client n'a pas laissé de commentaire.

laura m. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ashar H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Theresa A. le

Évaluation :

Have rented here multiple times and great experience every time.

Michael H. le

Évaluation :

Service was great

Judy R. le

Évaluation :

My experience was excellent and I do not have any suggestions for improvements.

Charles M. le

Évaluation :

Le client n'a pas laissé de commentaire.

NATHANIA S. le

Évaluation :

So nice to go to a truck rental and speak with a kind, friendly person who actually WANTS to be helpful! I’ve rented lots of trucks from different U-Hauls and this will be a new favorite.

Corey T. le

Évaluation :

After spending 30 minutes on the app trying to get my truck I finally gave up and had to get someone inside only to start it all over again. The move went well but then turning it in was trying as well... I cleaned the truck out because I'm not a jerk but then the woman had me mop it because it was a rainy day I guess??? Fine, I'm a nice guy so I went with it. Then I was told I didn't put enough gas in it ( I did ). So she upped charged me another $5 that, fuck it I paid, just to get this experience over with. Uhaul knows it's a dying business model and they're nickle and diming the customers to stay alive. I believe in voting with my wallet so that's the last $ they get from me.

Andrew H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marcos R. le

Évaluation :

Le client n'a pas laissé de commentaire.

chris s. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew M. le

Évaluation :

More communication about how soon the manager will be back -- customers are left to sit in car outside without knowing quite when the manager will return to front desk

David A. le

Évaluation :

Location was great. U-Haul made the mistake about the tow dolly at that location. I had to go to two different locations to finally get the right dolly. Delayed my get away by two hours. Everyone at other locations were great.

Myriam C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jose F. le

Évaluation :

Everything is fine. Easy and fair.

Ben K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Eric M. le

Évaluation :

Le client n'a pas laissé de commentaire.

James J. le

Évaluation :

Gave me a 20ft first for all the 15ft was taken. Could not use the 20ft because get the truck behind my house. Took the truck back and had a cancel 15ft truck that let me use. They employees was very helpful.

Briean G. le

Évaluation :

Le client n'a pas laissé de commentaire.

McDaniel P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthew S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott M. le

Évaluation :

Compass Self Storage was a pleasure to rent a trailer from.

odanis p. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerome B. le

Évaluation :

Everything is OK

lamar b. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dominique W. le

Évaluation :

I was told a total amount at the end of the entire process, which I paid, but then I was charged a late on a total that l was unaware of. I would suggest that you disclose any additional fees as part of the total so people aren't surprised by what's taken out of their accounts.

jyotsna V. le

Évaluation :

The uhaul app does not work. It's cumbersome. There are steps that should be done before so pick up is easier. That doesn't matter though bc the locater function didn't work for me or the staff person on-site. The truck itself was a rough ride + 8mpg + $1 per mile = U-haul not a value anymore.