Le client n'a pas laissé de commentaire.Dana S.
Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Quentin L.
Le client n'a pas laissé de commentaire.Sequoia S.
Le client n'a pas laissé de commentaire.Rachetta R.
The floor of the truck was completely wet (think puddles) when we got it. Most of the stuff we were moving was packed into cardboard boxe, so they eventually got wet. It's the first time that this has happened to us. There was heavy rain recently so maybe the truck should have been inspected before pick up. Other than that, reasonable service.JASON T.
Manager Erin Keir goes out of her way to help the customers. It doesn't get better I believe. Merci!ANGAD J.
Location would not accept a UK licence, despite PA law and U-Haul policy (as posted on their website) both allowing a rental with a foreign licence. This location needs to learn their own policies, and not invent their own rules to inconvenience customers.Ross E.
Missing furniture padding.Robyn Dominik M.
Why is a Puerto Rico license considered international when Puerto Rico is a US territory and puertorricans are US citizens and the PR license is part of the Real ID system that all other 50 states have? It was a very stressful and humiliating experience. I am moving into PA and it is obvious I do not have a PA license and I needed the truck to move. Your company should be easier to work with or at least provide a workaround like pay additional fees or additional insurance.Jose R.
While I had no issues with the truck rental part of it. However the movers I hired thru your website and prepaid did not show up and was still charged for their time. Please I am requesting my money back for the movers 200 $Alex B.
Le client n'a pas laissé de commentaire.Marione A.
Le client n'a pas laissé de commentaire.BO L.
Le client n'a pas laissé de commentaire.CHAD B.
Le client n'a pas laissé de commentaire.chad B.
The best service ever!!! The woman at the front desk at this Compass Self Storage location was very helpful. I would definitely come back here and get in-store check-in with this nice woman instead of doing self-checkout. The online self-checkout service was bad! Go with the in-person service.Ting Z.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.hannah L.
The check in on the app was a little slow. The verification done after I arrived at the site caused a delay. This should be done earlier in the process. What if my reference had not been available? Would I have been delayed even further? We did not use the app for the return, as we wanted it done efficiently. All else was great!!Michelle K.
It would be helpful to be able to make appointments, change appointment details and confirm appointment with a representative over the phone. I tried calling multiple times to the general help number and the specific location to confirm but never got through to a person after waiting over 30 minutes each call. I finally went in to confirm in person and am glad I did because the order went through incorrectly for which truck I needed. But the representatives at the location were very helpful and friendly and were a great help.Claire P.
Le client n'a pas laissé de commentaire.KIMBERLY G.
Le client n'a pas laissé de commentaire.yuan-yuan T.
Le client n'a pas laissé de commentaire.Jirameth T.
Le client n'a pas laissé de commentaire.Maneesh B.
Professional front office, hard working. Would work with again.Rosylyn R.
The UHaul app gave me a lot of problems (wouldn't upload photos) and I would have liked a warning that the pick up experience would take as long as it did. The location was good and employees were helpful.Shawn B.
Le client n'a pas laissé de commentaire.ZACHARY B.
The women working there were pleasant and super quick. Great experience all around. Check-in and pick up was much, much faster and smoother than my last Uhaul rental at this location (which was in 2020; I was required to do everything via app and it was very prolonged, glitchy, and frustrating).Elizabeth B.
Le client n'a pas laissé de commentaire.Brooke A.
The mobile check-in was very long and complicated to complete. We ended up walking in and the staff was awesome and very helpful. Walking in took half the time that our unsuccessful attempts at mobile check-in did.Nicholas J.
The two ladies working were very friendly and helpful!ROBERT M.
Le client n'a pas laissé de commentaire.Jeffery H.
Van was in great working condition mechanically but was very dirty upon giving it to us with the entire cabin filthy and seats full of dog hair. Disgusting condition to rent something to someone without cleaning it in between renters. Disappointing.Jennifer R.
Le client n'a pas laissé de commentaire.Nathan E.
Truck was clean, pick up location convenient; however U-Haul needs to improve the website and make it more user friendly.STACEY A.
Le client n'a pas laissé de commentaire.marla H.
The app for self check in and self check out was really hard to use. I really appreciate how the representatives at this place were able to help us.UYEN T.
Stop requiring 2 contact confirmations for in-person check-ins.Jared W.
I used the self check-in feature and ended up losing about 45 minutes waiting for the app to verify my qualifications. Finally, I just went inside the storage business hosting the UHaul pickup site, and they helped me. I realize I may have taken the photos in a way that was difficult for the verification to be done, but it would have been nice if there was some indication what was happening. For instance, if the app were able to say that my pictures needed to be retaken in a certain way. Additionally, there's a chat feature that I tried to use, which I assumed would be connected to a chatbot of some kind, but those messages were not answered. Overall, I am happy with my rental, but I will likely not use this feature again.Michael S.
Erin was extremely helpful and knowledgeablecharles W.
Le client n'a pas laissé de commentaire.Tyzay M.
Le client n'a pas laissé de commentaire.RONALD H.
Le client n'a pas laissé de commentaire.CHENELE S.
Best overall experienceJAMES D.
I have used this company for two years in a row, to move my daughter out of college and it is always a great experience!!!lekesha M.
Le client n'a pas laissé de commentaire.Xiang F.
None of the equipment I reserved was on the truck as it said it was supposed to be, and some of it was not even available, but I was still charged for it.Craig C.
Le client n'a pas laissé de commentaire.Salem B.
Be open during posted business hours.Leo L.
Very friendly and helpful staffNATHANIEL M.
Outstanding customer serviceMarilyn G.
Le client n'a pas laissé de commentaire.Sean W.
False advertisementKylen W.
Le client n'a pas laissé de commentaire.RICHARD L.
Convenient to home and great customer service. Exactly what I needed!Ross P.
Le client n'a pas laissé de commentaire.LAMAR S.
Le client n'a pas laissé de commentaire.jessica G.
Too much moneyKerry M.
Erin was incredibly helpful during a fast and difficult move. I cannot express how impressed I am with the quality of my experience and this location.Cian P.
With on-line check in, picking up the van was quick and easy. Took maybe 5 minutes, at most. The lady at the counter was courteous and service was prompt. That the area also has temperature controlled storage is a plus. I'll probably use that service in the future.Jimmy D.
Still have not received my refundMonique W.
Le client n'a pas laissé de commentaire.Kahlil C.
Le client n'a pas laissé de commentaire.DANA S.
Very generous with the customer service Employees are very kind..Douglas P.
Le client n'a pas laissé de commentaire.Maureen C.
Yes I would very friendly specially ms.erin from start to finishDarlene G.
It was very easy and staff was extremely helpful in getting me in my way!!DENO D.
The truck would not let me pump gas. I tried 2 different gas stations and it took 25 minutes to get just under 1/4 tank. Positives, Erin was fantastic and beyond accommodatingStephanie B.
Self-check in was overly complicated and took too much time. Clerk also didn't give much help in using the self check in.Nicolas L.
Le client n'a pas laissé de commentaire.Qiushi C.
Beautiful stay the same I will be back n telling my friendsDarlene G.
The representative was very prompt, extremely friendly, and helpful. Great service!Kathryn B.
Le client n'a pas laissé de commentaire.Garret B.
Le client n'a pas laissé de commentaire.Sherri M.
Nothing. You did great! Thanks!Chris M.
Great customer services friendly and efficient better the the U haul down the street!Christopher R.
Very helpful & friendly staff. Quick pick up & drop off.DENO D.
Staff was really friendly.Rome W.
Very good service. Friendly staff.Philmore C.
Just keep doing what you're doing!Earl W.
nothing at allLaBerne B.
The lady at the check-in desk was super friendly and willing to help out. I really appreciated her cheerful disposition.Vasiliki C.
Le client n'a pas laissé de commentaire.kelsey B.
Le client n'a pas laissé de commentaire.LAMAR S.
The ladies in the office were amazing! Very friendly and helpful!Melissa M.
The two ladies that work there were amazing. They got me in and out without a hitch. I'm very pleased with the service.DAVID O.
The 2 ladies that helped me were very professional and helpful. Would definitely recommend them to everybodykevin L.
Le client n'a pas laissé de commentaire.LAMAR S.
Le client n'a pas laissé de commentaire.Charles M.
Just keep doing the great job your doing.Teri O.
Le client n'a pas laissé de commentaire.PETER S.
Tammy was very accommodating and helpful.Marty C.
I was late arriving, so my reservation wouldn't work through the mobile checkout and had to be redone inside. Give more latitude to the time to arrive for the mobile checkout to still work.Richard C B.
Great experience!john F.
The location was fine, but the self pick up and return process was an absolute nightmare. I don't think I'll ever use uhual again unfortunately.Evan F.
Le client n'a pas laissé de commentaire.Joshua J.
Le client n'a pas laissé de commentaire.Kenneth D.
Can't think of anything, to be honest. Tammy was helpful, friendly, and knowledgeable. When we need a truck or van, we'll happily rent from U-Haul at Compass!Earl W.
Le client n'a pas laissé de commentaire.Mark H.
The only thing I would like better would be an option to pay for the gas I used rather than refuel it myself. I used your estimate and ended up returning it nearly full (instead of 7/8 of a tank). I could have likely saved money and time if I'd payed a flat rate (even an expensive one) per gallon of fuel used.BARBARA L.