Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

889 évaluations

6921 5th Ave   Pittsburgh, PA 15208

(412) 784-1041

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 6h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(412) 784-1041

6921 5th Ave
Pittsburgh, PA 15208

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 6h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The truck smelled and thr drivers side seat belt is broken.

Jonathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNGOOK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ella R. 
Évaluation :
3

I didn't enter the premises. I just dropped the key through the door slot.

Benot B. 
Évaluation :
5

Awesome service

Herman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance W. 
Évaluation :
5

Keep doing what you're doing!

Alex H. 
Évaluation :
5

Tammy was so friendly and helped me after I had troubles with UHaul app. My only concern was the mirror on the truck was held in place with tape causing the mirror to move while driving. Since our trip was local it wasn't too troublesome however it could cause a safety risk.

John R. 
Évaluation :
1

Very unprofessional, Kelly and Tammy.

jessica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molli C. 
Évaluation :
5

Great staff

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce A. 
Évaluation :
4

Customer service when checking in/out was less than satisfactory. Staff was short and visibly annoyed when customer asked for assistance saying she was “in the middle of something” and made the face-to-face experience less than enjoyable during both pick up and drop off. U-Haul itself was in good condition. Online rental process was simple and easy.

Kayla A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natalie B. 
Évaluation :
5

Tammy was awesome and I forget her colleague's name. They had trucks in stock and were super helpful with the whole process. This location came through in a pinch for me and it was a great resource!

kaila R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ayberk S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melanie H. 
Évaluation :
5

Tammi in the office was very helpful and friendly

Lee W. 
Évaluation :
5

My truck DC2002L had a loose drivers side mirror. While driving along the interstate and backroads, my mirror had adjusted itself away from the cab. This was very inconvienent and unsafe as i not only lost sight of my blindspot, but also the entire lane next to me and part of the other lane. No power windows also made it a hassle to reach out and adjust the mirror back. The mirror needs tightened or replaced to allow it to stay put

Corey M. 
Évaluation :
5

I think you did a great job!

Jackson K. 
Évaluation :
5

Fantastic save! Error was made with another Uhaul and when we got to pick up our daughter claimed none available … went to 5th st and was a savior for us as she took the extra time to hook us up and get us a truck. Merci!

David M. 
Évaluation :
4

While I forgot to mention this to the renting agent, two warning signs flashed on the van's screen. 1. Low oil message, 2. Some sort of suspension system warning. Regards,

Francis S. 
Évaluation :
1

i have yet to get my refund!!!!! I was charged three times one time before the truck was even returned they have a new women that works there very very over weight, that looks unclean and has a common unprofessional voice and attitude, very common! she charge the card without permission or letting me know what the charge was! Very disappointed at this haul after years of good service!

jane F. 
Évaluation :
5

Excellent service à la clientèle

Frank B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler W. 
Évaluation :
5

Nothing al this time. Great experience!

Mark G. 
Évaluation :
5

It was great. No improvement needed

Deborah R. 
Évaluation :
1

If you're going to have An after hour pickup option wouldn't it be logical to have an afterhour issue hotline

Kylen W. 
Évaluation :
1

The staff was lazy and didn't check the truck nor give me paperwork before I left and put an insurance charge on my card without asking! They was going to charge me for a full tank but had to show them I took a pic before I left. Please take pictures and ask questions about their fees!

Kerry M. 
Évaluation :
4

I recommend cleaning up the truck before arranging pick-ups, especially the storage part.

Flavia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa C. 
Évaluation :
5

Had to end rental due to van needing oil change... NOT COOL... Y'ALL

Sean W. 
Évaluation :
5

Kelly was outstanding. Easy to understand quick to remedy the uhaul corporate reservation cancellation. Highly recommend

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
2

I didn't receive the furniture covers or the utility dolly. I want my money back.

Alesia H. 
Évaluation :
3

I was informed it was?going to be $106.19. I had more gas than specified. It wasnot that low. It was 1 tad under half which is what i returned it to. $20,48 fuel is absurd if only 1 dash below. It was much closer to half full. Also i received a uhaul that stated oil change necessary!. It was?very alarming to me. This bill was way too high. Other locations were much lower when using same van!! Very disappointing!

SUSAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean W. 
Évaluation :
5

I absolutely love Kelly Conner… she is great! I will go nowhere else to rent she has provided an smooth and excellent experience for me. Thanks Ken

KENNETH H. 
Évaluation :
5

Check the trucks prior to driver leaving. Our truck had less gas than it was suppose to and they did take off for that inconvenience. Merci.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack K. 
Évaluation :
5

Your app really really sucks!!!. Either fix it or eliminate it and refer your customers to the web site to log-in to pick up and return the vehicle!!!!!!!!!!!!!!!!!!

Michel B. 
Évaluation :
5

Good Job Yawl..

Sean W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie J. 
Évaluation :
5

Very friendly front desk staff! Helped me with the check in and check out process. Were so professional as well!

Samantha R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kalil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTANIE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
5

No improvements needed by my standards!!!! Moving, being as fun as it is, why wouldn't you procrastinate? That's exactly what I did but these lovely ladies were able to accommodate me with a truck, van (very new and swanky one at that) and 2 neighboring storage units with half a days notice. ThankYou Kelly & Tammy!

DAVID A. 
Évaluation :
3

My issue is with the U-Haul app needs a lot of work. While I tried to take care of all necessary tasks, it is still cumbersome to pick up equipment the day of...confirmation of the driver, identifying an alternate contact and verifying that upon pick up is too cumbersome. I have used this before and have been concerned that the time these tasks take impede on the time that I have reserved the equipment. Additionally, I had significant trouble checking In the equipment upon return. After numerous attempts to check the equipment back in, the app stalled. I never made it to the finish screen and was called the next day to confirm my return. Luckily I was not charrlfed the convenience fee associated with that. In other words, IMPROVE THE MOVILE PROCESS AND APP. U-Haul can make it easier especially for those who prepare in advance. No one wants to deal with extra stress when moving.

Ezelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELANEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie D. 
Évaluation :
1

You debited my account 4 times and I only rented twice

BRENDA G. 
Évaluation :
2

I rented a uhaul from compass self storage on 5th Ave Pgh pa. I go here all the time never had a problem. On this particular I was over charged for my rental amd the lady Kelly did not follow protocol to properly make sure the rental was fueled and track the current mileage. I asked about the over charges etc she stayteted to argue with me. I called 1!800 uhaul amd they refunded my over charged fees.

LAMAR S. 
Évaluation :
1

Employees at this location are completely worthless. We rented a 10ft truck and accidentally left our car keys in the truck after dropping it off. Took 5 days (over a long holiday weekend at that) to get ahold of someone at this location to retrieve our keys back. Location kept their phone lines to push to the call center and every time we spoke to someone at the call center they could not get through to the location. The call center had to reach out to the field manager to let them know that there was lost property within their vehicle. Went into uhaul today to go retrieve our keys after many failed attempts to contact the location and go to the location with closed signs on the door and no response from them after the call center and field manager said we would get a call back (4 days ago). The person working the desk gave us the truck key to go see if our keys were in there because “they couldn't find anything” and in plain view, our keys were right there. Thankfully the truck had not been rented and we were able to get our keys back, but those working at this location are completely incompetent.

ALAN C. 
Évaluation :
5

👍👍👍

GE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tejasvi M. 
Évaluation :
5

Tammy and Kelly are more than accommodating Compass self storage is the best place to rent u-hauls from. They will do what they can to help you out Friendly and helpful. I will not rent from anywhere else.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohak C. 
Évaluation :
5

Extremely nice and friendly customer service.

Frank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
3

Make sure the battery in the vehicle isn't about to die

John H. 
Évaluation :
5

Very friendly website and customer service for a person over 50

Gina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles S. 
Évaluation :
5

I have never left a review for uhaul and we rent a lot of uhauls for our business this place is hands down the best place. Tammy is outstanding very pleasant and accommodating I will continue to rent from compass

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARITA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
5

I would like to say Tammy the representative at Compass Storage was OUTSTANDING!!! DO YOU HEAR ME? I MEANT OUT! STANDING!!! Tammy was very friendly* helpful* caring* and knowledgeable. She puts the "C" in Customer Service and that's no lie... I just love her personality. It was so easy to talk to and with her. A lot of people in your business, can take some valuable lessons from her, she has a lot to give to other, not just in her profession, but as a person, and a lot of individuals can learn a helluva lot from her expertise, wisdom and how to treat others just the way, you would want to be treated. She is an outstanding person and I'll never forget her. Thank you, Tammy for providing me with 100 % Customer Satisfaction Service. You are well appreciate

LaShawn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
5

Your staff were very good and provided excellent information. Thank you for a seamless process!

EVELYN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sequoia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachetta R. 
Évaluation :
3

The floor of the truck was completely wet (think puddles) when we got it. Most of the stuff we were moving was packed into cardboard boxe, so they eventually got wet. It's the first time that this has happened to us. There was heavy rain recently so maybe the truck should have been inspected before pick up. Other than that, reasonable service.

JASON T. 
Évaluation :
5

Manager Erin Keir goes out of her way to help the customers. It doesn't get better I believe. Merci!

ANGAD J. 
Évaluation :
2

Location would not accept a UK licence, despite PA law and U-Haul policy (as posted on their website) both allowing a rental with a foreign licence. This location needs to learn their own policies, and not invent their own rules to inconvenience customers.

Ross E. 
Évaluation :
1

Missing furniture padding.

Robyn Dominik M. 
Évaluation :
3

Why is a Puerto Rico license considered international when Puerto Rico is a US territory and puertorricans are US citizens and the PR license is part of the Real ID system that all other 50 states have? It was a very stressful and humiliating experience. I am moving into PA and it is obvious I do not have a PA license and I needed the truck to move. Your company should be easier to work with or at least provide a workaround like pay additional fees or additional insurance.

Jose R. 
Évaluation :
2

While I had no issues with the truck rental part of it. However the movers I hired thru your website and prepaid did not show up and was still charged for their time. Please I am requesting my money back for the movers $200

Alex B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marione A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BO L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHAD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chad B. 
Non les évaluations ont été soumises pour cet établissement.

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