Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)

163 évaluations

2641 Bailey Rd   Fernandina Beach, FL 32034

(904) 548-1152

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h30 pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(904) 548-1152

2641 Bailey Rd
Fernandina Beach, FL 32034

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h30 pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan E. 
Évaluation :
5

Spotless facility, attentive and knowledgable staff

Mark S. 
Évaluation :
5

My only issue was that I reserved an appliance dolly and they did not have one. I think this is an issue with the U-HAUL website rather than the pick-up location.

Domenico M. 
Évaluation :
5

Staff was VERY friendly, helpful, and informative. They efficiently checked me in and had me on the road quickly. The return process at the end of the day was just as efficient. Truck was very clean, moving dollies were in good shape and plenty of moving blankets Thanks

Jimmy M. 
Évaluation :
5

Best customer service from beginning to end! Great location & Brook went above and beyond to ensure the move was cost efficient and I had everything I needed to get it done.

ruth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
5

Brooke was very helpful , friendly and prompt. She saved me from having to drive to another location. She was expecting me and anticipated my arrival. She specifically asked about my experience and wanted to know if I had any issues. UHaul can be extremely proud to have Compass self storage as a representative. I am recommending this location to everyone.

Jayce H. 
Évaluation :
5

No fault of compass storage. The truck had 2 slick tires that had to be replaced by U-Haul service delaying the trip by over 3 hrs

Mathew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
5

Brooke was so friendly and made the process of pickup super simple. Will rent a U-Haul from here again in the future!

Sarah B. 
Évaluation :
5

Brooke at Compass Self Storage was amazing. She really helped me out when I got there and found out that Uhaul had changed my pickup location a 2nd time without notifying me (and would have sent me out 1 hour in the opposite direction of where I needed to be). She went above and beyond and I really appreciate it.

Lyndsey M. 
Évaluation :
1

They did not ask for my proof of insurance. I got charged $57 for insurance. I got the quoted price of $610 for a 26foot uhaul with a tow dolley. Tow dolley had to picked up at a different location and they were no problem. Thought I was paying for the package at this location but she charged me for insurance and didn't ask for a proof of insurance and didn't tell me

JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGOT K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross H. 
Évaluation :
5

Brook was so awesome!!!

Kymberly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam C. 
Évaluation :
5

Thanks again

Dustin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia N. 
Évaluation :
5

Very professional and very helpful

david R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
2

Upon pick-up truck had obviously not been pre-checked. After starting the truck there was an indication of a low tire on the right rear. I exited truck and notified the attendant who checked the right rear tire pressure. The pressure checked out okay. The attendant said it should be fine even though the warning light was still on. Turns out it was really the right front tire that was low and I properly inflated it at my residence. I had to stop to re-inflate half way through my move.

Anthony T. 
Évaluation :
5

Thank you again, Brooke and Hunter, for all of your help and expertise. Your customer service is always amazing and we appreciate all you do.

AMANDA J. 
Évaluation :
5

I was required to use the app to even though I was present in the store. I did not care for that and the app was not working properly. The manager at Uhaul had to over ride.

john S. 
Évaluation :
5

We have experienced the best customer service at this location. It has been an amazing experience. Hunter and Brook went above and beyond to help us in so many ways. We are forever grateful.

Amanda J. 
Évaluation :
1

Person checking me out seemed discussed some one would rent from his location. He had trouble checking me out and refused to communicate properly. Never going there again.

Brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA R. 
Évaluation :
5

Miss Kelly who waited on me was great to work with. Truck was clean and ready to go. Very short turnaround. Good experiebce!

Philip L. 
Évaluation :
5

Explain what the $0,79 per mile is for. It's not for gas, I had to put $30 in the truck to top it off before returning it. It's not for renting the truck, you advertise $19,99 or $29,99 to rent this truck. It's not for insurance, I payed extra for that too. Now I rented the truck because I didn't have a choice in the matter but expecting to pay $29,99 for the truck, $10-$20 in insurance, and $30 for gas totalling around $90. This is a lot different from expecting to pay that and paying out what I actually payed out which was closer to $160. This $160 didn't even include a cleaning fee, because I washed the inside and outside of the truck before I returned it. In short I'm saying you need to advertise the $0,79 per mile so people like me aren't caught off guard when they find out about it. I mean you are going to charge it either way, so why not be upfront about it so people can properly budget for their rental truck. And also don't let the customer assume the $0,79 per mile is for gas and then at the end of the rental process say "oh ya you have to top off the tank as well. Gas was $2,69 per gallon, only used 1/4 of a tank and that tacked $30 on to the deal on top of the price of the contract.

James G. 
Évaluation :
5

Excellent

Susan C. 
Évaluation :
5

Wonderful example of a friendly, helpful representative.

Marcia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
2

Have someone available for returns

ERIC T. 
Évaluation :
5

Very helpful and was great to work with . I would recommend this location for sure.

TOM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendell H. 
Évaluation :
5

Very pleased with the staff and accommodations.

Patricia G. 
Évaluation :
5

S.O.

RICHARD S. 
Évaluation :
5

The rear cargo area did not appear to have been cleaned by the prior renter. I pulled the rubber liner out and hosed it off before I made my trip. Very strong smoke smell in the van, but I'm not sure much can be done about that. Van performed well, but the low tire pressure signal was all the entire trip and when I checked the pressure, everything was fine. I returned the vehicle better than I found it. That said, the staff at Compass Self Storage was exceptional. I interacted with two different people, and both were highly professional and very capable.

David S. 
Évaluation :
4

The app was very tedious and I ended up putting the same information into the system 3 times. The link to upload the photo of my drivers license the day before didn't work. Called the customer service number and waited 30 minutes for the person to tell me they've had several complaints for the same thing and that it didn't matter anyway because I'd have to put it in again the next day when I picked up the truck. When I went to return the key to the drop box, it was too large to fit into the slot. The redeeming thing about this rental was the woman who was able to work with me at the site. She was awesome.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Brooke was very helpful with my reservation and pick up of the truck.

Doug C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy M. 
Évaluation :
5

Brooke is awesome

Jackie R. 
Évaluation :
5

The managers at Compass are very helpful & accommodating.

Judith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy R. 
Évaluation :
4

The truck was driven 7,1 miles and it took 7,25 gallons of gas to fill. My contract was for a full tank of gas to start, but at 1 mile a gallon to drive it, there seems to be an issue. I left a note and gas receipt in the drop box. Still waiting to hear from the vendor.

RONALD B. 
Évaluation :
5

The truck delivered a much rougher ride than trucks I have rented in the past

Thomas H. 
Évaluation :
5

I absolutely love this place. Best storage units I have ever used and I have had to use them more than I wanted. Very friendly and fair and very accommodating. They go above and beyond to help you get what you need and make it so easy for you. Merci encore.

joyce H. 
Évaluation :
5

Brooke was outstanding. Great service.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W. 
Évaluation :
5

It was amazing and could have asked for better customer service!

Grant J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick M. 
Évaluation :
5

Brooke was very professional and customer service-focused. She was very helpful in helping me execute a move for my Father. Merci.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke K. 
Évaluation :
5

Excellent customer service !!!

James A. 
Évaluation :
5

Brooke was super friendly and helpful with check in/out. Everything was ready on time or before and went as smooth as possible. Perfect experience, thank you.

Steven A. 
Évaluation :
5

Everything was great

Charles R. 
Évaluation :
5

Really helpful staff to coordinate size of truck needed.

Steve N. 
Évaluation :
5

David and Brooke at Compass Storage Fernandina Beach provide exceptional customer service!!

Patricia B. 
Évaluation :
5

Very professional staff and clean facilities. Very knowledgeable and offered future suggestions on my next rental.

Christopher G. 
Évaluation :
5

Brook was wonderful. Helpful and the equipment was well maintained

CYNTHIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy F. 
Évaluation :
5

Service at pick up was fantastic, great team that were incredibly helpful.

KEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug B. 
Évaluation :
5

Brooke Kelley was fabulous!! Quick and organized, just what we needed to make our truck rental very easy. TY

Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

haydee L. 
Évaluation :
5

Staff extra helpful n nice

Bill G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

The personnel, Brooke and David, at Compass Storage are excellent to deal with and are always accommodating when assisting. Merci.

Bill K. 
Évaluation :
5

Great people GREAT SERVICE

Heather P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prudence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

good experience.

Charles R. 
Évaluation :
5

Great....

JAN W. 
Évaluation :
5

Nothing - this was a terrific U-Haul rental location. The manager was excellent and personable. I highly recommend Compass Self Storage.

Joseph E. 
Évaluation :
5

Brooke did a wonderful job!

LEN F. 
Évaluation :
5

The team at Compass Self Storage, 2641 Bailey Rd, Fernandina Beach, FL 32034 were awesome! Very happy with the support and detail with the drop off. Highly recommend this store!

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd J. 
Évaluation :
2

See the attached contact form and see uhaul reference number 1619621.

THERESA M. 
Non les évaluations ont été soumises pour cet établissement.

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