Warm welcoming environment, attentive to the customers needs. The gentleman that met with me was out going and conveyed a sense of care and even engaged in brief conversation about my moving and remodeling experience coming from Puerto Rico, to New York and now to Georgia. I absolutely would recommend this location in particular, this U-Haul rental has clean, modern, keyless start mechanism Smart cars which was completely were unexpected. Kudos! ~Jack~
JACQUES MONTEMOINO
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck I was given was not clean. Other than that, customer service was great!!!! I will rent from you all again.
Angela SmithEverything went pretty smoothly. I was able to do everything from my phone. The only thing that I would say is that the 'approval' process was lengthy and time consuming. I didn't know I would have to wait for the company to verify me by calling two references I provided. This process took a little bit too long. I had the truck to move a mattress so I had it less than 4 hours. But overall the experience was good.
Alexandrea HurstI've had some bad experiences lately with customer service and was beginning to think it was a thing of the past. Then, I rented a cargo van from Compass. They made check-out and check-in not just easy, but a pleasure. I dealt with Rick and Nikki and they made this a painless and pleasant experience. No upsell, no grief. Enjoyable conversation. Just a couple GenX'rs talking music while waiting. They were right, that new Pearl Jam album is really good! I will be using Compass for all my rental and if the need arises, storage needs. HIGHLY recommended
Scott SheltonGreat service. Thank you!
Rob TAYLORI appreciated the assistance. This was convenient and easy.
Brett BrubakerRick was so patient and detailed. It was such a pleasant experience! I would recommend this spot any day!!
Emily LittleI bought a lock for the truck and it didn't fit the truck and had to get another one. Seems strange to sell locks that don't fit your trucks!!
Marie SchillerRick is very qualified and knowledgeable. Very good customer service every time we rent.
JULIAN SANDY WHITEHEADVery nice and professional.
Jessica BallThe customer service representative was great. He was kind and informative.
Pamela Bridges-PriceNothing comes to mind. Quick and easy process. Service was great as well. WOuld definitley use this location again
Scott RavechVery helpful with what we might need For our project. Very friendly. I would recommend you all to anyone.
Earnest SimmonsThe uhaul app is the problem...not this location. I had to wait over two hours to secure this truck which caused other delays.
Shu RobinFrom initial booking to pick up at the Compass location to return, everything was excellent. I will certainly use this location again and highly recommend to other customers.
KIMBERLY WEAKLEY-JOHNSONThe only thing I have to complain about is the contract. When I picked up my truck I had to check I agree on several agreement contracts. One was that I would either fill the gas tank back to where it was or I would agree to pay $4 per gallon to fill the tank back to where it was. AFTER I RETURNED THE TRUCK I WAS TOLD I WOULD BE CHARGED $5,25 A GALLON. I told them that wasn't the agreement but they said it was something they hadn't changed yet?!!! SERIOUSLY....I would bet if I wanted to change anything in the agreement they wouldn't allow it......NOT GOOD BUSINESS. It actually was just a difference of a few dollars, BUT IT'S THE POINT AND PRINCIPLE.....
Tony HoopsLove this little local (6 mins) to my business. Always super friendly staff. Get what I need at good price and easy to get too
Vanessa GilbreathVery easy and simple 👌.
WILLIAM KLEINThe location is fine the U-Haul app will not let me upload photos when I was returning the rental.
Victor WilliamsThe online experience was a little aggravating ... the pick up location was great. The guy was super nice
Pamela DeWittAn actual UHaul location, the employee was great helping us finalize our return. I'm sure they would be great if you were picking up also.
Cynthia LodzinskiGreat location
CHRISTOPHER HUMPHREYEnsure enough staffing availability for busy season.
Yolanda HollowayExcellent customer service checking in and when I called to extend my reservation for an extra day, they made it so simple. A+ for Compass Self Storage/Uhaul.
Amanda ShawGreat Customer service
Lisa DiazClean and well equipped location. Friendly and helpful staff.
Jeff WhiteI waited over an hour and a half to get my U-haul. My truck they assigned me wasn't even there and the lady took her sweet time helping me, she even had the door locked at one point. I got there at 10:30 and had to pick my sister up at 11 so she waited over an hour. Terrible start to my moving day and really delayed my move.
Sarah NeargarthRecognize the gentlemen that checked us out. He did a great job! Great customer service and calm demeanor, considering the different types of customers that we saw come in/out during our visit.
Tasha BallardUnfortunately, I was moving by myself and had requested a furniture dolly which i found wasn't provided during my after hours pickup. I called customer service and they provided a refund for the fee, but not having the equipment I counted on made my move much more challenging.
Mary HarrisWhen I arrived, the key was not in the lockbox. I had to get on the phone, and eventually found one of the other lockboxes had a key for a different truck in it, and I had to take it instead. Also, the a/c in the truck I had did not work very well.
Blaine ClotfelterDon’t stop what you all are already doing,just keep smiling.
JAMES LANDINGHAMMary & Rick were excellent at providing customer service & additional recommendations for my move. Made a stressful day less dreadful. Finally reason to be repeat to a certain location. Thanks guys
CAROLINE BETTI have used this location twice both times I had a reservation but both times the computer was down. The last time it was down when I went to pick up and I returned it the same day placed the keys in the ladies hand who once again. Stated the computer was down. She stated she would check me out the next day. Well on the very next day I received a text asking me to call scout the rental since it showed still being out. I spoke to a person on the line and explains what I wrote above and they said no problem it would be taken care of. Well I records the bill by email and it charged me 2 days instead of one. I had to call and email over pictures I took that shows the time stamp of when I took them and the odometer reading to get this corrected. No I can't recommend this location and personally I won't use that particular location again. Derick Craft
Derick CraftMore dollies to move your heavy stuff
Cathy HabershamPick up location was great. The electronic pick-up was terrible. I would much rather have gone through an agent than use the app.
Tracy PetersonIt's all fine
Phil ShearerGet more dollies. I put in a request for one when I reserved the truck and didn't get it.
Cathy HabershamVery friendly staff. He explained the process in details and went over all the costs associated with the rental. Je les recommande fortement.
Hema ShunmugamCustomer service at this location was great. The truck ran good but made a horrible noise. We were concerned about possibly breaking down.
Jane SandersThe staff was very accommodating and pleasant. I appreciate their professionalism and kindness.
Erica BrownThe person at counter was so slow. I was there way too long but other than that, he was nice and also professional and truck was in great condition.
Reginald MendozaSuper friendly and helpful.
HOWARD GESTRINThey were closed when I dropped the key on the evening of Feb 1st into the return box. The operator evidently didn't check the truck in because UHaul called me on Friday 2-3.
Ronald BlakeyThe first location I was directed to drop off the trailer was a liquor store in a very bad area. No Customers should be directed to this location.
Kelly CateMary Ann showed excellent customer service. It was a pleasure working with her preparing for my move.
Kimberly HouseStag was extremely professional and courteous!. Rick and Mary- Ann truly went above and beyond. Thank you all!
Perry MattisGo for the bigger truck
Trevor LutesThe check in experience was very efficient.
Steven HullihenMiss Mary Ann was so nice
Randy JuggassarThere was some mixup and difficulty at the beginning of the pick up process, but the general Mgr was so helpful and got everything worked out. Later the manager was super helpful!
Anne ledfordHad a 30 min wait for someone to unhook the trailer
Seshadri ChakravarthiI called customer service and told them how dirty the truck was and the horrible customer service i received. They said yesterday a district Mgr would call me. No one has called. Have a manager to call me.
Alisa WilliamsBegin rental with 1/2 full fuel.
DAVID DAVISBlankets were not in vehicle at pickup. Area manager took care of personally solving problem by dropping off pads approximately an hour later. Great service by him.
Steven LehmannThe moving pads were not in the truck so I had to go in and get some. I only took 2 and not 6. But that was no big deal. Maryann was very helpful.
Dana EnglishI now plan to store my daughter's home goods at this location when she moves. That's how great they were!
Angela RitterGreat experience
Ken PopeExcellent Customer Service and Best Customer Experience I can remember! I'll be back...
William WebbI did the self check-in because the store was closed.
Ashley Gilchrist