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LINDA FOSTER
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service!!
Joseph WoodyPickup of vehicle before hours was cumbersome and complicated. Truck was wedged in behind other trucks. Gas was less than 1/4 tank, but the contract indicated it was 1/4. I only drove 25 miles before the low fuel light came on. When returning the vehicle the agent charged me refueling charges even though I showed him that I had just purchased fuel for the vehicle in which I only drove 45 miles. He said there was nothing that he could do and gave me a number to call U-Haul if I had a complaint. I brought the vehicle back more than 2 hours before its return time and if there was a problem with the fuel level, he should have told me before he closed out the ticket. I will NEVER rent from U-Haul (especially this one) again!!!
Norman PhillipsEverything was great except for the U-Haul app. I couldn't locate my reservation and spent almost an hour on the phone with technical support. Essentially the app didn't work and I had to log into the site multiple times as all of the electronic signatures were not working. If you can fix these issues it would be top notch. When you are moving time is very important (i.e. getting out of one place, picking up keys, etc.). Delays are really disruptive.
greg glossnerRepresentative was friendly and quickly got us out the door and moving
Jonathan HaysThis rental was a great transaction. Having checked-in early, before arriving, saved time at the counter. The attendant was friendly and professional. The van was a great value It was in great shape and was perfect for the job. Merci!
Brett McClintockOverall experience was excellent! Bill was friendly, ready for me at the pickup time, the cargo van I rented was very clean and ready to roll when I got there. Returning the van was very quick and easy. I got my receipt in my email before I got home (less than 5 minutes) just like Bill told me. I would definitely rent from Compass Storage location again.
Jon MaysThe service was impeccable, I was in the middle of moving hell and both gentlemen that served me were amazing. I can't stress enough how much they helped me and honestly took the whole stress of renting and moving off my plate. Thank you.. I hope the 2 gentlemen get some type of recognition for this review because they earned the hell out of it.
MONTY GRAYGreat customer service!
Shawn ThompsonGreat experience and completely satisfied.
Ricardo MarchandBest deal
Biko MinyakiGood customer service
Chris StraussThe electronic self checkin needs improvement. I ended up going in and checking in the traditional way.
Russell Grovesthey charged me much more than I drove the truck, equipment was dirty and customer service was horrible. They had me wait about 1hr just to get the keys and lost time due to this delayed my whole entire move. Not satisfied
marimar perezGreat customer services
Sandy BlacksmithChristopher was awesome, very approachable.
Andrew HuntBill Utzinger was great.
Kevin FroehlichThe gentleman that helped me check in and out was very helpful and efficient. Glad to see that level of excellent customer service.
MICHAEL LEGEZABill at Compass was great. He explained everything and provided a lot of insight I wouldn't have know otherwise. He also worked through the tech challenges I was having with the online reservation system.
Jason ZitneyAlways friendly and check out is a breeze!
Deborah FreemanCustomer Service was excellent and the gentlemen was very friendly and helpful!
Deborah FreemanA more visible advertising will help
Alvaro SotoIt was quick and easy. The guy that took care of me was great.
Zachery SchineiderThe gentleman who helped me was very nice! Thanks! I will be back soon!
Kelly NolteEveryone was very professional
Jerry MorganThey are super nice and friendly
ESAT UNALWhile the location and the people were excellent, the equipment was not. The drivers door on the unit would not shut all the way and the steering was awful. It was so loose it wasn't really safe to drive. And finally, I was not happy the gas warning light was on when i got in it and I had stop and put gas in it before I could go anywhere.
Brian StarrThe gentleman you helped me check in and out was helpful, knowledgeable, and professional.
Mary McNellyI like the communication and they are very careful. I really appreciate them.
yawo sakaI purchased an item for our move and was told I could return it if it was unused and when I went to return the item in the original unopened sealed plastic package they refused to accept the return
Dan WeberS.O.
Alex MutomboDriver's door in need of repair. Door did not properly close.
Steve RoachThe store absolutely smelled like marijuana tines 100. I felt very sick when we left there. The van was dirty and dusty inside and smelled like curry. The shocks need replaced. Overall it did the job to get our bed frame and mattress there but not happy
Julie BishopThe only thing I seen was he was having a lot of Internet problems. Other than that he went over and above his job to see I had everything I needed.
Steven McIlvainGreat customer service! Clean trucks!
Arnold HiltabidelVery nice service.
Ramanjaneyulu CheekatlaThe guy at Compass was awesome!
Laura WhiteThe cruise control would have been nice if it was wortking
Bradley SpaidS.O.
Morica HarrisMake sure that the Uhaul has more than 65 miles until empty
Elyse SpraulBill is awesome. So nice to have actual customer service today.
George NicholasN/A. Very easy to use
CASEY PERKINSI was woefully charged for fuel even though I replaced the fuel I used. When I did not agree with the charge, U-Haul said someone was going to contact me but that never happened. A receipt which included the fuel charge was sent to me 2 weeks later.
Kwame NketiaThere was a bit of mud in the cargo area and some mud on the tires/ fenders. Other than that there were no issues. The process was pretty straight forward and simple.
Patrick KenyonNothing keep doing what you guys are doing!!!
Jeffrey FreemanThe ONLY reason that I gave the experience an above average rating is because of Bill. The online "help yourself" was not clear and I waited for 25 minutes for assistance. There was also no dolly available reserved. When Bill arrived he was transparent and helpful and pleasant to deal with in a stressful time.
carla ThomasBill was a great guy!! He helped us out a lot and was down to earth, friendly, and professional!!
joshua vishalakumarRob was outstanding. He helped me with everything I needed!
ALLAL ELAYYADINothing, everything was perfect
FRANK SCHMITTGood experience!
CHARLES PUCHTA