Le client n'a pas laissé de commentaire.
Anson T
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff was friendly and knowledgeable
WALTER SThe lady I worked with at compass self storage is very friendly caring kind helpful her name is Barbara.
REBECCA YThe manager was awesome. She cared about me and the process. J'ai été très impressionné.
Kenneth RNil
REYNEL RNice car and friendly people
YANNICK KThe service was absolutely great. I had a problem cause I didn't understand how to work something and she came immediately on site and showed me how to do it. The gas mileage in the truck was superb. Excellent service and value
CATHERINE SMet Jennifer on rental day and Barbara on return date. Both are wonderful to deal with. I would absolutely use them again and highly recommend them! Thank you ladys! DRB
DAVID BDesk clerk was very nice!
JANA MNothing; I had a nice fast and friendly experience - best renting experience I have ever had.
JOHN BSuper easy to rent using the app. Checkin was fast!
MATTHEW PI was charged a $50 cleaning fee with no explanation. I returned the truck in the same condition as I received it. I emailed the location upon receipt of the bill but never received a response.
Michael KIt was a pleasure from start to finish. No improvement
MATTHEW HGreat experience! Quick out and in. Always my first choice and
CORKY BAn agent to be present at the sote during working hours
JOSE VRien
THEODORA HThe lady that helped us was very kind and the whole process was easy and fast. Very good job!
JOHNNY LNever received a final receipt that included the extra mileage charge. I did receive a text from my credit card for the extra amount, but I didn't receive one from UHaul that included the charge.
Edward DRented a furniture dolly but none were available. The general manager was fantastic and substituted another dolly. Unfortunately, we learned the hard way that we REALLY needed a furniture dolly. Lacking that made our move fsr more challenging and resulted in returning the truck late after we went to Home Depot and purchased a furniture dolly to complete our move. I sincerely appreciate the effort from the GM but this was an extremely tough move made worse by lacking appropriate equipment.
Stephen SThey take good care of you and see to it that you have what you need. Easy to work with!
george mBarbara is a pleasure to work with. She made my move so much easier. The truck was clean and fairly priced. I had no problems whatsoever. Thanks again Barbara.
Terry RBarbara was great. Very helpful and knowledgeable. She made the entire experience easy.
Terry RYou did good!
Spencer SN/a
Alexisa EI'm INCREDIBLY irritated, I was quoted like $45 due at pick up. Why was it magically $69,99?????? Dude didn't wanna bother lowering the price that I had pre booked but somehow he said the numbers didn't make sense. I'm telling everyone to stay away from uhaul. Dude didn't even want to attempt to figure out why the price suddenly went up. Do NOT RENT FROM UHAUL!!!!!!!!!!
Katherine MNothing.
Brett EIt was very easy to get on the road and the specific staff member that helped me will be the reason I recommend this location to anyone and everyone that I know that is moving. I will definitely come back to this location.
scott cWhen I turned the unit in the person typed in the wrong return mileage. I only drove it 19 miles but was charged for 819 miles. I was overcharged over $700. I still have not received an email from UHAUL stating I will be getting a refund. That is a lot a money for me. Someone needs to contact me about my refund!!!!!!!!!!
MICHAEL lExcellent
Glenna CThe manager at this location was great. U-Haul has a gem with her.
roland KTruck ran well. If could have been a bit cleaner inside, but it was not a real problem for me. Very friendly customer agent!
Jerome LThe return process on the app was unnecessarily difficult. Watched the video and knew what to expect but the process didn't go that way. The app never could find my location despite sharing it on my phone. Had to use the online site on a different phone. If you go back to a previous screen it doesn't save anything you do. The video said it would ask for certain photos in a certain order then the last thing would be to review your totals but instead the review came in the middle and then it asked for about 8 more photos. In all, it took more than 45 minutes in the cold and dark to return the truck. Make this more streamlined!
Michael MGreat customer service at compass storage. I highly recommend them for your U-Haul rental or any of your storage needs great prices and great service.
JASON WNothing just keep up the good work
MARY JEverything went very smoothly except for one thing. I had requested a furniture dolly but was given a regular utility dolly instead. Ended up not being a problem for us this time, but could have really been an issue. Overall, very happy with my experience.
JEFF TThe van was very good and ran well. However I did notice a check engine / check oil light. Oil change etc. is probably needed soon.
Paul TCan't think of anything. Customer service was great!!
Valerie HI put 2,5 gallons of gas in and they charged me a 4 gallon fee and the gauge they had marked on the receipt was not the level I returned it at I went 33 miles and googled that the truck got 10-12 miles per gallon
Amy NAbsolutely the best fastest easiest we've ever used
Jayce HIt wasn't clean mud all over the front on the floor and the back was dirty had to cover our mattress to keep it from getting dirty could have been swept out dash board was dirty looked like cigarette ashes
Audrey FThis location ALWAYS does a great job of working with me and the many times I've rented from them, the customer service has been excellent! Thank YOU :)
FRANK SThis location was great! Friendly, fast service and everything ready on time.
Stephen HAwesome customer service
Robyn OFix the engine light on the vehicle. It was scary to drive. It would almost stall at every light. Very nerve wracking
Jennifer RCheck in took a little longer than expected with the mobile option. Would have loved to have a more clear heads up that it could take up to a certain amount of time. Other than check in taking longer than expected, the mobile check in option was very convenient! Love the option to check in early but didn't know it was an option until we went to secure another truck for a later date.
Joshua PUhaul needs to supply this outlet with the stand so the customer or owner does not have the lift the entire weight of the trailer
Jim SThey charged me for gas when the tank was little more than 3/4. Before I left the lot I let the attendant know and she said ok I even took pictures before I left and then when I returned it I got charged for not putting it on full even though it wasn’t on full to begin with.
MARCEY UNothing, stay the course. I've rented for. This location multiple times for a reason. Great folks, great service
Christopher LThe website and app were being difficult during pick up and it took over 30 minutes to pick up. The check engine light came on while I was driving. When trying to return the truck there were 2 other people there that made it impossible to access the lot. I had to leave, wait like 30 minutes, then come back.
Marissa Dvery pleasant place to do business with
Larry MEverything went very smoothly. No complaints or improvements.
Mark AThe lady who checked us in the morning was extremely helpful and cheerful..
Delores WFriendly rep. Recommended!
Jeffrey N