Customer Reviews for Compass Self Storage
(Concessionnaire U-Haul dans le voisinage)

917 évaluations

10000 Sam Neace Dr   Florence, KY 41042

(859) 371-1289

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(859) 371-1289

10000 Sam Neace Dr
Florence, KY 41042

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : 10h am à 3h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Printer was slow but that was mechanical not personnel! They were both friendly and professional!

Charlie M. 
Évaluation :
3

Explain that you must check in vehicle on your mobile device.

CATHIE B. 
Évaluation :
5

Renting a Uhaul was a new experience for me. My wife and I made a roundtrip to Tennessee to pick up some equipment. Everything went well, and the process for returning the van is reasonably straightforward as long as you are comfortable with your smartphone. I have no complaints.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATISHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIE H. 
Évaluation :
4

Fix drink holder. Vacuum cabin floor.

FRANCES P. 
Évaluation :
1

When checking in to pick up trailer, the person working the counter simply pointed me to the back of the lot where the trailer was located and told me to stop by the office on my way out so that she could take a picture to validate that I hooked up the trailer correctly. No support was offered nor given to assist in attaching the trailer. Upon return, it was exactly the same, "go drop it where you picked it up and I will email you a receipt". This is very poor customer service on the part of Uhaul's dealer, very disappointing. We use Uhaul for all of our needs and will never use this location again.

Leonard R. 
Évaluation :
1

Be more empathetic towards costumers because moving is extremely stressful enough without the added stress of people not knowing how to do their jobs. Not everyone's circumstances are the same and you guys should take that into accountability when doing your job or attempting to anyway. Not only should i be getting my deposit back! But I should also be getting reimbursed for the gas I wasted driving to ghost locations, my time and money because I paid people to help me move and I couldn't even get a truck. So when i finally got the truck I had no help and had to move my whole house with my sister. Which lead to shit tons of other problems.

STEPHANIE W. 
Évaluation :
5

Lady at front desk was very helpful and nice to work with. She help make rental go very smooth.

MICHAEL B. 
Évaluation :
5

Madison was very professional and courteous. She explained the differences between two add-on programs ( insurance and roadside assistance) that was hard for me to understand. The place is always clean and tidy inside the office. Grounds were ok with some wet spots fro earlier rain which was right in front of my storage unit. This will be my place to get Uhauls I. The future and will be recommending Compass to friends and family. Thank you Madison!

JUSTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Don't over book your vehicles. Had to drive a box truck when I booked a van. Not cool

Cody H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley S. 
Évaluation :
5

Agent was friendly and helpful. About as easy of a time I've ever had renting anything...

RANDALL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie C. 
Évaluation :
5

Kera was extremely helpful and very courteous. Excellent service with a smile!

TOD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Maddie and Wanda made renting a U-Haul a great experience! They were very nice and professional!

RICK J. 
Évaluation :
1

Information was not given to owner and 24/7 wasn't set up and 3 vehicles were blocking the trucks that we were renting-causing a delay in pick up. Worker was very angry and was visibly agitated at the situation. While I was on phone with CSR from U-Haul she repeatedly told me to “hang up on them, they are useless”. She did give me some extra mile allowance and the CSR rep stated she would credit my account back $50 but instead I was somehow charged an additional $14.84. There is NO WAY I am contacting that Compass storage rep, and I do feel that I should get the $50 credit or at the very least the $14,84 taken off.

JONNA S. 
Évaluation :
5

They were perfect

Lucas B. 
Évaluation :
5

Aucun

Justin M. 
Évaluation :
5

This was my first time renting at the Compass location. It will be my go to place going forward. The contact less pickup through the app worked perfectly for I had to pick up before opening hours. On my return, the staff was welcoming and courteous. An all around great experience!

Craig B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN M. 
Évaluation :
5

The people there are so nice and helpful. They are awsome.

TERRY R. 
Évaluation :
2

When I called to book ahead of time. I received very poor info. told them I had a Ford Explorer and reserved a 6 by 12 trailer. Never told I couldn't pull a trailer with my vehicle. Drove 75 miles where I would pick it up to drive furniture home, then told when I tried to pick it up I couldn't pull it with my vehicle. I had to pay more money, rent a van, leave my vehicle, drive home and unload, drop the rental van off, and get a ride back to Florene to pick up my vehicle. Thanks for the inconvenience and extra expense. The lady in the office when I picked up in Florence was very helpful and nice.

TED C. 
Évaluation :
5

Both employees i interacted with were WONDERFUL. Nice and clean store front too!

REBECCA DIANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEHUL P. 
Évaluation :
5

Excellent location to rent your U-Haul.

LESLIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN L. 
Évaluation :
5

excellent customer service

Barry T. 
Évaluation :
5

Very easy experience

ROBERT S. 
Évaluation :
5

Quick, good value. In and Out in no time. Friendly service.

JOHAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUNG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW A. 
Évaluation :
5

Cara is awesome! The best customer service around! Thank you!!!

DUSTIN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY R. 
Évaluation :
5

Everything went smooth as silk!

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
1

Horrible experience. Was charged additional cost for dropping unit during non-business hours even though it was listed as a 24 hour drop off location.

THOMAS E. 
Évaluation :
3

The insight manager was very pleasant and helpful paperwork wise. The location had no one to help connect the trailer, it's simply the weight of the tongue. This is more then one person can lift safely. If it's identified no assist on the reservation I would have brought help. Uhaul needs to update their web sight to reflect the isolated location.

John W. 
Évaluation :
5

The return app was difficult to use. It would not find my location to return the truck even after double checking my location. The app could be better.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN ALBERT R. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
4

Truck broke down during move. Could not finish move because of all the extra time waiting on the side of the road for it to be repaired. Your repairmen drove it to your location so I couldn't actually finish my move. If this was a 1-10 scale I'd give uhaul a 1. There should be some kind of discount of the daily fee or insurance I opted for since I could only physically use the truck for 9 of the 24 hours I had paid for before it broke down. So far not happy with the billing process or follow up. I honestly feel that I should only be billed for the miles because your truck wasn't reliable and your repairmen said it was “ fixed enough” to get it back to your rental location. “Fixed enough” was not enough for me to feel safe finishing my move since they said it “should” make it back to the dealership.

JAYSON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina R. 
Évaluation :
4

I was there at 12:45 pm and had ordered packing pads online but they were out. This was a huge inconvenience for me. I did not have time to run to another location to pick them up.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayne E. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G. 
Évaluation :
5

I don't think 🤔 it gets much better than this!

STEVEN H. 
Évaluation :
2

The customer service here could be great but I did mobile pick up and return so I wouldn't know. My complaint is for the truck I received which was horrible. I've driven plenty of U-Hauls before but this one was not acceptable. The passenger side door didn't seem like it shut all the way leaving a gap and loud wind noise while driving. Driving the truck was dangerous as it was really shaky to the point it was hurting my back. Once hitting 65 on the highway it was even more noticeable. The steering wheel was so loose that it was hard to keep the truck straight as it kept going left to right. I managed to get the job done though but it wasn't worth the $165 I spent including gas.

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMBER M. 
Évaluation :
4

I had no problems at all everything went good

Dennis H. 
Évaluation :
3

Returned the truck about 12:30 pm. No one was there to accept the vehicle. No I dication of when they would return. Used the app to take photos, etc. but or be charged $20 for "convenience fee". Unacceptable.

Gary K. 
Évaluation :
5

Always professional, great customer service.

KENNETH F. 
Évaluation :
5

The staff was terrific and very friendly to work with. Thank you ladies!

DANIEL B. 
Évaluation :
3

Telling your customers there's a $20 after hours service fee. That would be nice because I had no idea.

CLAIRE A. 
Évaluation :
3

A truck was not available for a one way trip even though I booked in advance. I had to rearrange my schedule to return the truck and pay for the gas on the return trip. I was only given a $30 credit from the UHaul Manager and he never called me or replied to my email.

JEFFREY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAI D. 
Évaluation :
5

Great customer service at the front desk :)

LINDSEY Y. 
Évaluation :
4

Too far away from me.

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan E. 
Évaluation :
5

Staff was very helpful in arranging the rental with a minor modification.

KENNETH F. 
Évaluation :
5

I was not able to “check in” the truck after closing hours because it wouldn't recognize the location. I then followed the instructions and got the same result several times so I just returned the keys in the drop box.

BRYAN B. 
Évaluation :
3

I did not appreciate being notified just prior to my pick up that I had to take a bigger truck and that it was almost an hour from my house.

Kimberly M. 
Évaluation :
5

My experience was perfect. Most of all, for two employees I met were absolutely fantastic. professional, proficient and willing to help in anyway they could. A 1 class operation.

ROBERT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
4

Cleaner vehicles

LAWRENCE J. 
Évaluation :
3

Very dirty truck.

CHARLES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS J. 
Non les évaluations ont été soumises pour cet établissement.

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