Nothing just keep up the good workMARY JANE S.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Florence, KY 41042
Services dans cet établissement :
- Mon–FriDe 9 h 30 am à 6 pm
- SamediDe 9 h am à 5 h pm
- DimancheDe 10 h am à 3 h pm
Heures d'ouverture spéciales
- 12/25/2023: Fermé
- 1/1/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything went very smoothly except for one thing. I had requested a furniture dolly but was given a regular utility dolly instead. Ended up not being a problem for us this time, but could have really been an issue. Overall, very happy with my experience.JEFF T.
The van was very good and ran well. However I did notice a check engine / check oil light. Oil change etc. is probably needed soon.Paul T.
Le client n'a pas laissé de commentaire.Joseph D.
Le client n'a pas laissé de commentaire.Cassandra F.
Le client n'a pas laissé de commentaire.FNU D.
Can't think of anything. Customer service was great!!Valerie H.
Le client n'a pas laissé de commentaire.Scott L.
Le client n'a pas laissé de commentaire.ANGELINA X.
I put 2,5 gallons of gas in and they charged me a 4 gallon fee and the gauge they had marked on the receipt was not the level I returned it at I went 33 miles and googled that the truck got 10-12 miles per gallonAmy N.
Le client n'a pas laissé de commentaire.Nikolaus D.
Absolutely the best fastest easiest we've ever usedJayce H.
Le client n'a pas laissé de commentaire.Sara M.
It wasn't clean mud all over the front on the floor and the back was dirty had to cover our mattress to keep it from getting dirty could have been swept out dash board was dirty looked like cigarette ashesAudrey F.
Le client n'a pas laissé de commentaire.Nikolaus D.
This location ALWAYS does a great job of working with me and the many times I've rented from them, the customer service has been excellent! Thank YOU :)FRANK S.
This location was great! Friendly, fast service and everything ready on time.Stephen H.
Awesome customer serviceRobyn O.
Le client n'a pas laissé de commentaire.Ashley G.
Le client n'a pas laissé de commentaire.Edward F.
Fix the engine light on the vehicle. It was scary to drive. It would almost stall at every light. Very nerve wrackingJennifer R.
Le client n'a pas laissé de commentaire.Henry R.
Le client n'a pas laissé de commentaire.Mindy F.
Check in took a little longer than expected with the mobile option. Would have loved to have a more clear heads up that it could take up to a certain amount of time. Other than check in taking longer than expected, the mobile check in option was very convenient! Love the option to check in early but didn't know it was an option until we went to secure another truck for a later date.Joshua P.
Le client n'a pas laissé de commentaire.Ty J.
Uhaul needs to supply this outlet with the stand so the customer or owner does not have the lift the entire weight of the trailerJim S.
They charged me for gas when the tank was little more than 3/4. Before I left the lot I let the attendant know and she said ok I even took pictures before I left and then when I returned it I got charged for not putting it on full even though it wasn't on full to begin with.MARCEY U.
Le client n'a pas laissé de commentaire.Lateea H.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Sandy G.
Le client n'a pas laissé de commentaire.Kerin G.
Nothing, stay the course. I've rented for. This location multiple times for a reason. Great folks, great serviceChristopher L.
The website and app were being difficult during pick up and it took over 30 minutes to pick up. The check engine light came on while I was driving. When trying to return the truck there were 2 other people there that made it impossible to access the lot. I had to leave, wait like 30 minutes, then come back.Marissa D.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Marcella D.
Le client n'a pas laissé de commentaire.Bryan S.
Le client n'a pas laissé de commentaire.CHEIKH N.
very pleasant place to do business withLarry M.
Everything went very smoothly. No complaints or improvements.Mark A.
Le client n'a pas laissé de commentaire.Danny A.
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.Jason L.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Mark H.
The lady who checked us in the morning was extremely helpful and cheerful..Delores W.
Friendly rep. Recommended!Jeffrey N.
Le client n'a pas laissé de commentaire.Harmony K.
The truck leaked water in the rain. Boxes, furniture, bedding were all soaking wet. Impossible to inspect for this at pick-up. KAnthony P.
Le client n'a pas laissé de commentaire.Emmanuell M.
Newer vehiclesPaul J.
Le client n'a pas laissé de commentaire.Randy C.
Keara and Barbara did a great job!Matt B.
Le client n'a pas laissé de commentaire.Nodari J.
Good jobJeffrey Y.
Thanks all goodMark O.
Le client n'a pas laissé de commentaire.Roy G.
Le client n'a pas laissé de commentaire.Rick T.
Le client n'a pas laissé de commentaire.Adrian H.
Le client n'a pas laissé de commentaire.Paul P.
The lady here was very nice. She saw to me even though I was late and they were closing soon. The only problem I had was leaving without the dolly I rented. A friendly reminder maybe warranted.Felisha R.
I rent often. This location is the best!Amy S.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.Stephen B.
Everything was great. One thing though was the air conditioning didn't work.Rose M.
Le client n'a pas laissé de commentaire.Christine B.
Excellent customer service..Donna S.
Le client n'a pas laissé de commentaire.Ralph A K.
We was hot the whole way ! Hot air was blowing in at floor bord . sweat was pouring even though air was on and ice cold. But was no match for hot burning air. My foot was burned . i have pictures. Worst experience ever. When we arrived at our destination my clothes were soaking wet with sweat. Thanks Krista Rice AKA Hot FootRYAN S.
The truck stank. I don't know what was in it before or how to mitigate it but the stench was bad. The rental office was wonderful, very helpful. The app was terrible in my case. I reset my location setting and couldn't get the app to update so was unable to check van in myself. It was EXTREMELY frustrating. I've used this before, I don't recall having to enable location, it worked then.William W.
The software used to complete the returnNamrata G.
The AC in the truck was not functioning, so trip was a little warm. Inspect and fix the AC in the trucksTodd R.
The lady working was not nice at all. She was rude, unprofessional, the place smelled like marijuana, and she asked me to bring the equipment back in the morning after 10am after I repeatedly asked to bring it back before close the same day. When bringing the equipment back in the morning as instructed. She told me I cost her store $50 bc I brought it back after 10am (as instructed). I was told the â€œjust leave my storeâ€ after I apologized sincerely (for doing exactly what I was told to do). I will not be doing business here ever again and I'll be warning everyone in the area as wellALEXANDER B.
The lady working there was so nice and awesome to work with from beginning to end.Donna T.
The blonde haired lady that was working on July 30 was absolutely amazing she was so polite and friendly I couldn't have asked for a better experienceRaymond G.
Le client n'a pas laissé de commentaire.Allory H.
The phone checkout did not work, kept saying my license has too much glare to be accepted, had to do the manual desk checkout anyway. Then I rented from 10-10 and got charged a wrong After Hours Service fee. I did return it early but should not have a fee for early return. Then the charges email says if issues email email@example.com if issues, went to email about extra charge and email is an invalid email that kicked back saying not a valid email account.Mark M.
When I returned the truck, it was the easiest process! The person was polite and very customer friendly.JENNIFER S.
Le client n'a pas laissé de commentaire.Donald M.
Van worked great! Person upon return was friendly and helpful!Rick S.
Best rental experience I have ever had with Uhaul. Pleasant to deal with, explained things about returning the rental after hours that no one else ever did.Alan S.
Great Job All Around. Thank You!Jacob B.
Le client n'a pas laissé de commentaire.Jeffrey N.
Le client n'a pas laissé de commentaire.Lydia M.
Le client n'a pas laissé de commentaire.izabella A.
Hard to improve perfection :) Always have a wonderful experience ~ thank YOU!!!FRANK S.
Compass professionalism is remarkable, great customer serviceVICTOR P.
Nothing to improve. It was a great experienceRose M.
Le client n'a pas laissé de commentaire.Elizabeth G.
Quick and easy processJasmine B.
The check engine light was on, the person @ the service desk told me they all had that light & that's why I should get insurance.Anadia P.
Le client n'a pas laissé de commentaire.JORGE D.
The lady working was really nice and helpfulFrank A.
The equipment was not clean and there were several marker lights out.Mark L.
Le client n'a pas laissé de commentaire.Ron R.
Horrible experience. Being overcharged $120 because people cannot do math and figure out the correct mileage or gas level. Reservation was at 2:30 and when I got there the office was locked. Called the courtesy number and finally around 10 till three someone open the door. As I entered the office completely reeked of pot. Told me that they were out of furniture pads but I could go to another location to pick them up if I want to. Would have been nice to know that when I made the reservation. Went ahead and bought bubble wrap to take the place of the furniture pads. Was marked 1295 and rang up at the register 1995 so they made a price adjustment. When the receipt came they had charged me for 69 miles instead of the 24 miles that I have documented in the pictures I took. They also charge me 11 gallons worth of fuel which is incorrect. Would not recommend this location for any reason for anything. Phone number and email don't work. So will be disputing the charge with my credit card company.Amy C.
Van was a little dirtyGary B.
after hours drop off, but an 10x difference from the other location. i felt more welcomed at this unmanned location than the pick up . except the Uhaul App has got to be fixed so you can upload pictures of odo/gas. very disappointed in app.David B.
Excellent service!Carnelo R.