Évaluations des clients Compass Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Compass Self Storage
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lavon H. le
Very friendly, knowledgable and courteous ladies. Efficient. There is nothing to improve upon their service. A pleasure to work with.
Kenneth B. le
It was absolutely perfect!
Lee Ann O. le
This company charged my card twice causing my account to be overdrawn and an important transaction to be declined. We won't be going back.
Donald K. le
I wish that I could have rented the truck earlier in the day. However, probably due to high demand, none of your locations could provide a truck any earlier than this one at 9 am.
Alyshia K. le
very friendly and helpful staff. efficient check in and drop off.
don T. le
This location is very convenient and accessible. Since I am a senior citizen, that is important to me. The staff is very pleasant, another plus. For someone who occasionally needs a truck, this location has been great. How about having a couple of pickups an old guy could rent occasionally?
Marshal M. le
Not a thing. Very pleasant
Brandy C. le
Watch your bank statements. They triple charged our card.
Greg C. le
The customer service was wonderful at check in- Kearan was so friendly and personable!! The truck was well maintained and clean!! Check in on the website was very easy and user friendly!! Definitely recommend to others and will use UHaul again!!
Jason D. le
Kari and Lindsey are AWESOME!! They were very polite and helpful. The overall service was excellent very smooth for a stressful move. They provided all the info without having to ask any questions. If you need a u-haul these are the girls you need to contact. Thank You both SO much.
William R. le
Nice people
Karma D. le
Although I did not get the names of the two ladies working at Compass self storage, I wanted to give a huge shoutout to them..... they greeted me immediately by name when I entered the door, and could not have made the return process any easier. Definitely a great experience after a long night of moving furniture and driving. Big “thanks” to those ladies for sure!!!!
Tim G. le
When I call U-Haul, I cannot talk to the actual place from which I pick up the rental. I had a question about the contract and was forwarded to the central number and then put on hold and then transferred and then put on hold and then transferred and this happened three time and my question was never resolved. This seems to be universally true for all U-Haul locations. I was and still am eternally frustrated.
Richard B. le
Location was fine, but not sure why I was charged over $60. It was clear Bardstown had not communicated with Florence.
Myron H. le
I reserved my rental 5 days prior to pick up for a pick up in Louisville, KY. I was notified by uhaul at 5pm the night before my scheduled pick up date that my original location did not have my rental at its location. I was directed that my new location for pick up would be 35 miles north of Louisville, KY. I was not at all happy at being notified at 5 pm the night before my scheduled pick up that I would have to drone an additional 35 miles to pick up my rental at a different location. I feel that uhaul withheld this information until the last minute in hope that I really needed the rental (which I did) and would have no choice but to except the new conditions of picking up my rental. Not happy at all with this type of customer service!!!
Bill F. le
The people at this location are GREAT! Very nice people who detail what you need to do. I have used this location before and will continue to go there for all my needs! U-haul on Sam Niece Road, Florence, KY
FRANK S. le
Everything was very smooth and pleasant!
Wade G. le
Very poor customer service when tried to resolve an issue with checking truck back in. Don't bother calling them, they either don't answer or very unhelpful if you do happen to get someone on the line. Would absolutely not recommend Uhaul to others!!
Alan C. le
The only negative about the trailer I rented was no way to manually lift the trailer to hook it up.
Jennifer B. le
The people at Compass Self Storage made this an easy and pleasant experience!!! We will rent from Compass again; I know we will need them at least 5 more times before our daughter graduates from college. Thanks for such great customer service!!
terry R. le
These young ladies who helped us are amazing. We just showed up and they got us exactly what we asked for. We could not be happier. Very friendly and professional.
jose E. le
Loved the service!! Lindsey was friendly. Professional and responsive to any questions that I had.