Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

998 évaluations

10000 Sam Neace Dr   Florence, KY 41042

(859) 371-1289

Heures

  • Mon–Fri
    De 9 h 30 am à 6 pm
  • Samedi
    De 9 h am à 5 h pm
  • Dimanche
    De 10 h am à 3 h pm
Heures d'ouverture spéciales
  • 12/25/2022: Fermé
  • 1/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(859) 371-1289

10000 Sam Neace Dr
Florence, KY 41042

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h 30 am à 6 pm
  • Samedi
    De 9 h am à 5 h pm
  • Dimanche
    De 10 h am à 3 h pm
Heures d'ouverture spéciales
  • 12/25/2022: Fermé
  • 1/1/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Keara and Barbara did a great job!

Matt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nodari J. 
Évaluation :
5

Good job

Jeffrey Y. 
Évaluation :
5

Thanks all good

Mark O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

The lady here was very nice. She saw to me even though I was late and they were closing soon. The only problem I had was leaving without the dolly I rented. A friendly reminder maybe warranted.

Felisha R. 
Évaluation :
5

I rent often. This location is the best!

Amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Everything was great. One thing though was the air conditioning didn't work.

Rose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B. 
Évaluation :
5

Excellent customer service..

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph A K. 
Évaluation :
3

We was hot the whole way ! Hot air was blowing in at floor bord . sweat was pouring even though air was on and ice cold. But was no match for hot burning air. My foot was burned . i have pictures. Worst experience ever. When we arrived at our destination my clothes were soaking wet with sweat. Thanks Krista Rice AKA Hot Foot

RYAN S. 
Évaluation :
5

S.O.

Aaron O. 
Évaluation :
4

The truck stank. I don't know what was in it before or how to mitigate it but the stench was bad. The rental office was wonderful, very helpful. The app was terrible in my case. I reset my location setting and couldn't get the app to update so was unable to check van in myself. It was EXTREMELY frustrating. I've used this before, I don't recall having to enable location, it worked then.

William W. 
Évaluation :
4

The software used to complete the return

Namrata G. 
Évaluation :
5

The AC in the truck was not functioning, so trip was a little warm. Inspect and fix the AC in the trucks

Todd R. 
Évaluation :
1

The lady working was not nice at all. She was rude, unprofessional, the place smelled like marijuana, and she asked me to bring the equipment back in the morning after 10am after I repeatedly asked to bring it back before close the same day. When bringing the equipment back in the morning as instructed. She told me I cost her store $50 bc I brought it back after 10am (as instructed). I was told the “just leave my store” after I apologized sincerely (for doing exactly what I was told to do). I will not be doing business here ever again and I'll be warning everyone in the area as well

ALEXANDER B. 
Évaluation :
5

The lady working there was so nice and awesome to work with from beginning to end.

Donna T. 
Évaluation :
5

The blonde haired lady that was working on July 30 was absolutely amazing she was so polite and friendly I couldn't have asked for a better experience

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allory H. 
Évaluation :
4

The phone checkout did not work, kept saying my license has too much glare to be accepted, had to do the manual desk checkout anyway. Then I rented from 10-10 and got charged a wrong After Hours Service fee. I did return it early but should not have a fee for early return. Then the charges email says if issues email 46150_gm@uhaul.com if issues, went to email about extra charge and email is an invalid email that kicked back saying not a valid email account.

Mark M. 
Évaluation :
5

When I returned the truck, it was the easiest process! The person was polite and very customer friendly.

JENNIFER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Van worked great! Person upon return was friendly and helpful!

Rick S. 
Évaluation :
5

Best rental experience I have ever had with Uhaul. Pleasant to deal with, explained things about returning the rental after hours that no one else ever did.

Alan S. 
Évaluation :
5

Great Job All Around. Thank You!

Jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lydia M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

izabella A. 
Évaluation :
5

Hard to improve perfection :) Always have a wonderful experience ~ thank YOU!!!

FRANK S. 
Évaluation :
5

Compass professionalism is remarkable, great customer service

VICTOR P. 
Évaluation :
5

Nothing to improve. It was a great experience

Rose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth G. 
Évaluation :
5

Quick and easy process

Jasmine B. 
Évaluation :
3

The check engine light was on, the person @ the service desk told me they all had that light & that's why I should get insurance.

Anadia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE D. 
Évaluation :
5

The lady working was really nice and helpful

Frank A. 
Évaluation :
3

The equipment was not clean and there were several marker lights out.

Mark L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron R. 
Évaluation :
1

Horrible experience. Being overcharged $120 because people cannot do math and figure out the correct mileage or gas level. Reservation was at 2:30 and when I got there the office was locked. Called the courtesy number and finally around 10 till three someone open the door. As I entered the office completely reeked of pot. Told me that they were out of furniture pads but I could go to another location to pick them up if I want to. Would have been nice to know that when I made the reservation. Went ahead and bought bubble wrap to take the place of the furniture pads. Was marked 1295 and rang up at the register 1995 so they made a price adjustment. When the receipt came they had charged me for 69 miles instead of the 24 miles that I have documented in the pictures I took. They also charge me 11 gallons worth of fuel which is incorrect. Would not recommend this location for any reason for anything. Phone number and email don't work. So will be disputing the charge with my credit card company.

Amy C. 
Évaluation :
5

N.D.

Billy C. 
Évaluation :
4

Van was a little dirty

Gary B. 
Évaluation :
4

after hours drop off, but an 10x difference from the other location. i felt more welcomed at this unmanned location than the pick up . except the Uhaul App has got to be fixed so you can upload pictures of odo/gas. very disappointed in app.

David B. 
Évaluation :
5

Excellent service!

Carnelo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhnea T. 
Évaluation :
5

Best experience I've ever had with a Uhaul rental. The staff was very friendly and helpful and the equipment was in great shape.

Scott C. 
Évaluation :
5

Staff was awesome, in and out.

Wanda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britton H. 
Évaluation :
5

I used this location many times very nice friendly respectful and always good price

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
5

Everything seemed good and fine. I like the uhaul app and doing everything on the phone because I don't wanna deal with people and that makes it nice. Overall very satisfied with everything.

MICHAEL C. 
Évaluation :
5

The staff is very patient and the manager has a great personality!

Francine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoseLuis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
2

I personally filed up the gas gage to where I got it at and they're claiming I used another 3 gallons of gas in a matter of 2 miles which isn't accurate I was charged an additional $20 for things I was not aware of lots of hidden fees I'm not thrilled with the customer service at this location.

Shawn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha R. 
Évaluation :
4

The lady in the office who assisted me was very friendly, kind , courteous and helpful. She clearly went over the instructions of what I had to do for my rental. I had a pleasant experience.

latrice J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

very friendly and knowledgeable.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
3

The inside of the rental truck cab was filthy dirty. Potato chips, trash etc.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALDWAYNE S. 
Évaluation :
5

The staff was amazing they made it go smooth and easy fast simple you couldn't ask for more from a U-Haul I will always use them and if you need a U-Haul definitely look into this place

NINA H. 
Évaluation :
5

Not much. This location has always been extremely nice to work with on my moving needs...

KYLE A. 
Évaluation :
3

Wrong equipment was reserved by rep on phone. Wanted truck and they had van. Van door would Not shut property. Had to go back to pick up another truck. Was charged fuel for $30 was told it had a full tank and it only had a quarter. Have it in dispute for three days and still no call

SALLY R. 
Évaluation :
2

Trailer was not ready to go. Iced to the ground to the point I had to use a screw driver to chip ice away from wiring harness and chains. Ice sheets on the roof of the trailer that could have seriously damaged trailing vehicles on the expressway. Spent over an hour at location due to them only having one staff member and then received nothing but attitude and excuses that it was an all female staff when asked for assistance. Then I had to wait until the following day to return the trailer because they wanted it left behind the gate, which they could have just given me a temporary code for. Most certainly will not be back. I have used several other U-Haul locations in the area over the years and this was by far the worst managed location I have ever seen.

JEFFREY S. 
Évaluation :
3

I picked up the truck with 3/4 of a tank of gas in it. I drove from the store to buttermilk exit and back. Didn't use much gas and actually put $10 in the tank to fill it back up to what it was when I got in. Finished returning it only to find that I was charged $25 for gas. I spoke to the woman working and she said she didn't know what to tell me. Will not be renting from here again.

Amber B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

The representative I worked with at this location in order to rent the vehicle was knowledgeable, and very nice.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R. 
Évaluation :
5

Printer was slow but that was mechanical not personnel! They were both friendly and professional!

Charlie M. 
Évaluation :
3

Explain that you must check in vehicle on your mobile device.

CATHIE B. 
Évaluation :
5

Renting a Uhaul was a new experience for me. My wife and I made a roundtrip to Tennessee to pick up some equipment. Everything went well, and the process for returning the van is reasonably straightforward as long as you are comfortable with your smartphone. I have no complaints.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATISHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIE H. 
Évaluation :
4

Fix drink holder. Vacuum cabin floor.

FRANCES P. 
Évaluation :
1

When checking in to pick up trailer, the person working the counter simply pointed me to the back of the lot where the trailer was located and told me to stop by the office on my way out so that she could take a picture to validate that I hooked up the trailer correctly. No support was offered nor given to assist in attaching the trailer. Upon return, it was exactly the same, "go drop it where you picked it up and I will email you a receipt". This is very poor customer service on the part of Uhaul's dealer, very disappointing. We use Uhaul for all of our needs and will never use this location again.

Leonard R. 
Évaluation :
1

Be more empathetic towards costumers because moving is extremely stressful enough without the added stress of people not knowing how to do their jobs. Not everyone's circumstances are the same and you guys should take that into accountability when doing your job or attempting to anyway. Not only should i be getting my deposit back! But I should also be getting reimbursed for the gas I wasted driving to ghost locations, my time and money because I paid people to help me move and I couldn't even get a truck. So when i finally got the truck I had no help and had to move my whole house with my sister. Which lead to shit tons of other problems.

STEPHANIE W. 
Évaluation :
5

Lady at front desk was very helpful and nice to work with. She help make rental go very smooth.

MICHAEL B. 
Évaluation :
5

Madison was very professional and courteous. She explained the differences between two add-on programs ( insurance and roadside assistance) that was hard for me to understand. The place is always clean and tidy inside the office. Grounds were ok with some wet spots fro earlier rain which was right in front of my storage unit. This will be my place to get Uhauls I. The future and will be recommending Compass to friends and family. Thank you Madison!

JUSTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Don't over book your vehicles. Had to drive a box truck when I booked a van. Not cool

Cody H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley S. 
Évaluation :
5

Agent was friendly and helpful. About as easy of a time I've ever had renting anything...

RANDALL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Non les évaluations ont été soumises pour cet établissement.

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